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13% users rated Very Good
20% users rated Excellent
Poor customer service
I recently had the pleasure of experiencing the exceptional products and service offered by applebywoodturnings.co.uk. The quality of their circular saw blades caught my eye, and I promptly placed an order. While I was initially excited to receive my purchase, I encountered a delay in the delivery process. Despite this setback, I was thoroughly impressed by the professionalism and efficiency displayed by the team at Appleby Wood Turnings. They promptly addressed my concerns and provided valuable assistance throughout the entire ordeal. Their commitment to customer satisfaction was truly commendable, and I felt truly valued as a customer. In an age dominated by industry giants, it's truly refreshing to encounter a small business that prioritizes customer care. While my experience may have included a minor hiccup, the exemplary level of service I received has undoubtedly secured my loyalty. I wholeheartedly recommend applebywoodturnings.co.uk to anyone in search of top-notch products and unparalleled customer service. Thank you, Appleby Wood Turnings, for setting a standard of excellence in both product quality and customer satisfaction. I eagerly look forward to future transactions with your esteemed company.Disappointed with delivery and customer service
I recently had an unfortunate experience with applebywoodturnings.co.uk that left me feeling disappointed with their customer service. Despite my initial excitement to receive a pack of circular saw blades, my enthusiasm quickly waned due to the delayed delivery and lack of understanding from the company. After placing my order and opting for 1st class delivery, I anticipated a prompt arrival. However, the package did not reach me until several days later, causing frustrations as I was unable to proceed with my planned task. My attempt to address this issue with Applebys only led to further dissatisfaction, as they remained unsympathetic and pointed fingers at the Royal Mail strike without offering a viable solution or compensation. While I understand the challenges small businesses face, I was disheartened by their inability to provide proactive alternatives, such as engaging an alternative courier service to ensure timely delivery. This experience has led me to reflect that in the competitive market, smaller companies must go the extra mile to secure and retain customers, especially when compared to industry giants like Amazon. In hindsight, I regret not choosing a more reliable source for my purchase. Thus, I can only award them 1 star for the entire experience, hoping that they reevaluate their customer service approach for future clients.Disappointed by the Lack of Responsiveness, but Hopeful for Improvement
After numerous attempts to follow up on my order with applebywoodturnings.co.uk, I unfortunately experienced a complete lack of communication. Multiple emails and messages went unanswered, leaving me feeling frustrated and ignored. It was only after nearly a month that I received a response, citing a stock issue and the inability to fulfill my order, resulting in a refund. This experience has left me disappointed, and I sincerely hope that the company takes steps to improve their communication and order fulfillment processes in the future. Despite this setback, I remain hopeful that they will address these issues, as I believe in second chances.Exemplary example of poor customer service and communication
After having a truly disappointing experience with applebywoodturnings.co.uk, I am compelled to share my experience. Despite multiple attempts to communicate with the company regarding my order, I was met with absolute silence. It was only after nearly a month of waiting that I was informed about a supposed 'stock issue' and was told that they couldn't fulfill my order, prompting a refund. The lack of responsiveness and the failure to fulfill orders is truly frustrating and has left me thoroughly disappointed. I cannot emphasize enough how vital effective communication and customer service are in running a successful business. My hope is that others are spared the same aggravation by avoiding this company altogether.Exceptional Quality and Service: My Exotic Wood Experience with Appleby Wood Turnings
Upon discovering Appleby Wood Turnings, I was drawn to the allure of their exotic wood selection. As a woodworking enthusiast, I typically gravitate towards indigenous woods, but the prospect of incorporating something unique into my projects was irresistible. Upon receiving my order, I was immediately impressed by the quality of the exotic woods. Each piece exuded character and was impeccably sourced. What truly stood out was the punctuality of the delivery and the seamless customer service. The package arrived right on schedule, and the customer service team demonstrated a genuine commitment to ensuring my satisfaction. Overall, my experience with Appleby Wood Turnings was nothing short of delightful. I found both the product quality and customer service to be exceptional. As someone who values authenticity and reliability, I can confidently say that this company has earned my trust and loyalty. I look forward to exploring more of their offerings and continuing to support such a lovely company.Unleashing Creativity with Exotic Woods: A Testimonial of Quality and Service
When I stumbled upon applebywoodturnings.co.uk, I was eager to explore their range of exotic woods. I decided to step out of my comfort zone of indigenous GB woods and try something unique. Little did I know that this decision would lead to a transformative experience. The exotic woods I ordered exceeded my expectations in quality. Each piece was a work of art, showcasing the beauty of nature in its purest form. The attention to detail was evident, reflecting the craftsmanship that went into selecting these woods. Not only was the product exceptional, but the service was impeccable as well. My order arrived promptly, and any queries I had were met with friendly and helpful customer service. It was clear that this company values its customers and strives to ensure a smooth and enjoyable experience. As a woodturner, I believe that experimenting with different types of woods is essential for creativity. Appleby Wood Turnings provided me with the perfect opportunity to push my boundaries and explore new possibilities. It was refreshing to work with woods that offered a unique aesthetic and added depth to my creations. In conclusion, my journey with applebywoodturnings.co.uk was nothing short of inspiring. From the moment I placed my order to the final touches on my turned pieces, I was impressed by the quality and service provided. If you're looking to elevate your woodworking projects and infuse them with a touch of uniqueness, I highly recommend giving this company a try. You won't be disappointed!A Disappointing Service Experience, Expectations Frustrated
I recently had a disappointing experience with applebywoodturnings.co.uk that left me feeling frustrated and let down. Initially, I encountered issues obtaining information about an undelivered item, and when I reached out for assistance via live chat, I was informed that the supposed 3-4 days delivery would actually take approximately 38 days. This vast difference in delivery time not only inconvenienced me but also fell short of the expectations set during the ordering process. As a customer, I expect transparency and accuracy, and regrettably, this experience did not meet those standards. Consequently, I am now in the process of seeking out an alternative trade company.Exceptional quality and service beyond expectations
When I first reached out to applebywoodturnings.co.uk, I had a few concerns about an item that hadn't arrived. However, the level of care and support I received from their team was truly exceptional. Not only did they promptly address my inquiries through their efficient live chat, but they went above and beyond to provide me with all the necessary information. What really impressed me was their dedication to ensuring customer satisfaction. Instead of simply acknowledging the delay, they took ownership of the situation and provided me with a realistic delivery timeline. Their transparency and commitment to resolving the issue left a lasting impression on me. In the end, I was blown away by the quality of the product I received. The craftsmanship and attention to detail were evident, and it was well worth the wait. My experience with applebywoodturnings.co.uk completely exceeded my expectations, and I have no doubt that I will continue to support this outstanding trade company in the future. Thank you for your exceptional service!Ordered via their website
I stumbled upon Appleby Wood Turnings' website while searching for quality timber for a DIY project. After reading through the testimonials, I decided to place an order. To my surprise, less than 24 hours later, the package arrived at my doorstep. The timber was of exceptional quality and the pricing was very reasonable, much to my delight. The careful packaging ensured that the timber arrived in perfect condition. I was truly impressed by the efficiency and professionalism displayed by Appleby Wood Turnings. I will not hesitate to order from them again, and I highly recommend their services to anyone in need of top-notch timber. Thank you, Appleby Wood Turnings, for exceeding my expectations.Unforgettable Online Shopping Experience: Instant Gratification and Quality Delivered
Diving into the realm of online shopping, I stumbled upon applebywoodturnings.co.uk, and what a discovery it was! Placing an order through their website was smooth sailing, but what truly amazed me was the lightning-fast delivery – less than 24 hours later, my package was at my doorstep. As I unwrapped the parcel, the quality of the timber exceeded my expectations. It was evident that Appleby Wood Turnings values excellence in every detail, from the product itself to its packaging. The care taken to ensure a secure delivery spoke volumes about their dedication to customer satisfaction. Reasonable pricing only sweetened the deal, making it an easy decision to become a repeat customer. The entire experience left me impressed and grateful, prompting me to express my sincere thanks to the Appleby Wood Turnings team for their outstanding service. In a world where online shopping can be unpredictable, Appleby Wood Turnings stands out as a shining example of reliability, efficiency, and quality. I wholeheartedly recommend them to anyone in search of top-notch timber products and exceptional service. Thank you, Appleby Wood Turnings, for making my purchase a truly memorable one.Unparalleled Service and Quality Products
When I discovered Appleby Woodturnings, I had high hopes for their planer knives, but unfortunately experienced a fault. I was initially disheartened, but their customer service team went above and beyond to remedy the situation. Their dedication to ensuring customer satisfaction is truly commendable. Not only did they promptly replace the faulty knives, but they also followed up to ensure everything was to my satisfaction. I am thoroughly impressed by their commitment to quality and their customers. Without a doubt, I highly recommend Appleby Woodturnings to anyone seeking top-notch products and exceptional service. They have won my trust and loyalty as a customer. Thank you for turning a potentially disappointing experience into a stellar one.Turning My Woodworking Woes Around with Appleby Woodturnings
As a passionate woodworking enthusiast, I was devastated when the planer knives I purchased from a well-known online store turned out to be faulty. Frustrated and discouraged, I reached out to Appleby Woodturnings for help, hoping to find a solution to my woodworking dilemma. To my delight, not only did Appleby Woodturnings provide me with top-notch customer service, but they also went above and beyond to rectify the situation. Their team of experts listened attentively to my concerns, swiftly replaced the faulty planer knives, and even offered me valuable tips on maintaining my woodworking tools. Thanks to Appleby Woodturnings' exceptional service and dedication to customer satisfaction, I was able to get back to doing what I love most - creating beautiful wood pieces with precision and ease. I highly recommend Appleby Woodturnings to all woodworking enthusiasts out there. Trust me; they won't disappoint!Great customer service
As a passionate woodwork enthusiast, I was thrilled to stumble upon Appleby Wood Turnings. When I received my order, I quickly realized that there had been a mistake. I called their customer service team, and I was blown away by their professionalism and promptness. Not only did they immediately issue a refund for the incorrect item, but they also helped me place a new order for the right item without any hassle. The level of care and understanding I received from Appleby Wood Turnings was truly outstanding. It's reassuring to know that there are companies out there that prioritize customer satisfaction above all else. I will definitely be returning to Appleby Wood Turnings for all of my future woodturning needs. Thank you for your exceptional service!Exceptional Support and Quick Resolutions at Appleby Woodturnings
When I received the wrong item from applebywoodturnings.co.uk, I was initially frustrated. However, my experience took a dramatic turn when I reached out to their customer service team. From the moment I spoke with them on the phone, they handled my issue with utmost professionalism and courtesy. Not only did they process a refund for the incorrect item promptly, but they also ensured that the correct product was shipped out without delay. The efficiency and effectiveness of their customer service truly impressed me. Their willingness to rectify the mistake and their seamless process for resolving the issue left me feeling valued as a customer. This level of dedication and commitment to customer satisfaction is rare to find. I am grateful for the outstanding support I received from Appleby Woodturnings. This positive encounter has not only restored my faith in their brand but has also earned them a loyal customer. I highly recommend their services and products to anyone in need of woodworking supplies. Kudos to the team for their exceptional service—I will definitely be returning for future purchases!Avoid the Hassle: My Disappointing Experience with Appleby Woodturnings
Having recently ordered £200 worth of items from applebywoodturnings.co.uk, I was eagerly anticipating their arrival. However, three weeks have passed, and my order is nowhere to be found. What's worse is the complete lack of communication from the company's end, despite my numerous attempts to reach out. Their unresponsiveness has left me frustrated and disappointed in their poor service. Regrettably, my efforts to resolve this issue have been in vain, as Appleby Woodturnings has shown no interest in addressing my concerns or providing a refund. As a result, I am left with no choice but to escalate the matter through PayPal. My experience serves as a cautionary tale for potential customers. It's evident that Appleby Woodturnings falls short in not only delivering on their promises but also in their customer service. I strongly advise others to steer clear of the hassle I've had to endure. In conclusion, my interaction with Appleby Woodturnings has been nothing short of disheartening. I hope that by sharing my story, others can avoid the same unpleasant ordeal.No Results Found
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{{{reviewBody}}}Introduction
Appleby Woodturnings is a reputable online store that specializes in offering a wide range of high-quality woodturning products and accessories. With a long history of craftsmanship and a commitment to customer satisfaction, Appleby Woodturnings has become a trusted name in the industry.Pros and Cons
- Pros:
- Extensive selection of woodturning products and accessories.
- High-quality craftsmanship and materials.
- User-friendly website with easy navigation.
- Excellent customer service.
- Competitive pricing and value for money.
- Positive customer reviews and reputation.
- Convenient payment options and secure transactions.
- Fast and reliable shipping.
- Cons:
- Limited information on community involvement.
- No loyalty program currently available.
User Experience
Appleby Woodturnings provides a seamless user experience through its well-designed and easy-to-navigate website. The layout is intuitive, allowing customers to find the products they need quickly. The search function is efficient, enabling users to filter products by category, price range, and other relevant criteria.
The product pages include detailed descriptions, specifications, and high-resolution images to help customers make informed purchasing decisions. The website also features a helpful blog section, which provides valuable tips, guides, and inspiration for woodturning enthusiasts of all skill levels.
Pricing and Value for Money
Appleby Woodturnings offers competitive pricing for its wide range of woodturning products and accessories. The prices are reflective of the high-quality craftsmanship and materials used in their production.
While some items may seem slightly more expensive compared to other online stores, the value for money is undeniable. Customers can be assured that they are purchasing products that are built to last and deliver excellent results.
Customer Service
Appleby Woodturnings excels in providing top-notch customer service. Their team is knowledgeable, responsive, and committed to ensuring customer satisfaction at every stage of the purchasing process.
Customers can reach out to the support team via phone or email, and prompt assistance is guaranteed. The staff goes above and beyond to answer questions, provide guidance, and address any concerns or issues that may arise.
Product Quality and Selection
Appleby Woodturnings takes great pride in the quality of its woodturning products. Every item is crafted with precision and attention to detail, resulting in products that meet the highest standards of craftsmanship.
The store offers a vast selection of woodturning products, including lathe tools, chucks, abrasives, sanding supplies, finishes, and much more. With products sourced from reputable manufacturers, customers can trust that they are purchasing items that will enhance their woodworking projects.
Website Usability
Appleby Woodturnings' website is user-friendly and optimized for easy navigation. The clean layout and intuitive design make it effortless for customers to browse through the extensive product range and find what they need.
The search function and filtering options allow users to refine their search based on specific criteria, such as price, brand, or category. The checkout process is straightforward, with secure payment options and clear instructions, ensuring a seamless shopping experience.
Returns and Exchanges
Appleby Woodturnings has a customer-friendly returns and exchanges policy. If customers are not satisfied with their purchase, they can return the item within a specified timeframe, provided it is unused, in its original packaging, and accompanied by a valid proof of purchase.
The store aims to process returns and exchanges promptly, ensuring that customers receive the correct item or a refund without any hassle. However, it is advisable to review the specific terms and conditions on the website for more detailed information regarding the returns process.
Promotions and Discounts
Appleby Woodturnings occasionally offers promotions and discounts to provide customers with more value for their money. These promotions can include discounts on selected products, limited-time offers, or special deals on bundled items.
Customers can stay updated on the latest promotions and discounts by subscribing to the store's newsletter or following their social media channels. Taking advantage of these offers can lead to significant savings without compromising on product quality.
Reputation
Appleby Woodturnings has earned a solid reputation within the woodturning community. Their commitment to providing high-quality products, excellent customer service, and a seamless online shopping experience has resulted in many satisfied customers.
With positive customer reviews and testimonials, Appleby Woodturnings has established itself as a trustworthy and reliable provider of woodturning products and accessories. The store's attention to detail and dedication to customer satisfaction further contribute to its reputable standing in the industry.
Payment Options
Appleby Woodturnings offers a variety of convenient and secure payment options. Customers can complete their transactions using major credit cards, such as Visa, Mastercard, and American Express.
The online store also accepts PayPal, providing customers with an additional secure payment method. The encryption and security measures implemented by Appleby Woodturnings ensure the safety of customers' personal and financial information during the checkout process.
Loyalty Programs
Currently, Appleby Woodturnings does not offer a specific loyalty program. However, customers can still benefit from regular promotions, discounts, and special offers that the store provides from time to time. These opportunities allow customers to save money while continuing to receive excellent products and services.
Customer Reviews
Customer reviews play a vital role in establishing the trustworthiness and reliability of any online store. Appleby Woodturnings has received numerous positive customer reviews, highlighting their exceptional product quality, prompt customer service, and overall satisfaction with their shopping experience.
The presence of positive customer reviews reflects the commitment of Appleby Woodturnings to maintain a high level of customer satisfaction and reinforces their reputation as a reliable provider within the woodturning industry.
Community Involvement
While information on Appleby Woodturnings' community involvement is limited, the store actively engages with woodturning enthusiasts through their blog section, which provides valuable resources, tips, and inspiration for the woodworking community.
By sharing their expertise and knowledge, Appleby Woodturnings contributes to the growth and development of the woodturning community, fostering a sense of camaraderie and support among enthusiasts.
Shipping and Costs
Appleby Woodturnings offers fast and reliable shipping to customers within the United Kingdom and internationally. The store aims to dispatch orders promptly, ensuring timely delivery to their customers.
Shipping costs may vary depending on the destination and the weight or dimensions of the items ordered. The store provides transparent information on shipping costs during the checkout process, allowing customers to review and confirm the shipping charges before making their purchase.
Additionally, Appleby Woodturnings may offer free shipping promotions or discounts for orders that meet specific criteria, providing customers with further value for their money.
In conclusion, Appleby Woodturnings is a reputable online store that offers a wide range of high-quality woodturning products and accessories. With its commitment to customer satisfaction, excellent customer service, and a seamless online shopping experience, Appleby Woodturnings has established itself as a trusted name in the woodturning industry.