Users Voice for Appleyardflowers

13% users rated Terrible
1% users rated Poor
0% users rated Average
5% users rated Very Good
81% users rated Excellent
Pie Chart Review Representation for Appleyardflowers
Appleyardflowers Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 25 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 2 1.4 3.6 5
Dec 2022 5 1.5 5 5 5 5
Jan 2023 4 5 5 1.4 1.7 2.7
Feb 2023 4.6 1.2 1.8 1.3 5 3
Mar 2023 3.5 1 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Appleyardflowers Review by

Introduction

Appleyard Flowers is an online retailer of luxurious and exquisite flower arrangements, hand-tied bouquets, and gift sets, perfect for any occasion. Launched in 2012 by a team of experienced and passionate florists, the platform aims to provide premium and artistic floral designs that are delivered nationwide. The website is user-friendly, offering a seamless shopping experience for customers looking to purchase fresh and vibrant flowers.

Pros and Cons

Appleyard Flowers boasts of several advantages, including its elegant and high-quality flower arrangements that are unique and innovative. The website's user interface is clean and intuitive, making it easy to browse through various categories and select the preferred bouquet. The platform also offers same-day flower delivery in the UK and distinct delivery options for international customers. However, the only downside is that Appleyard Flowers may be expensive compared to other online flower retailers.

User Experience

The user experience on Appleyard Flowers is flawless, with a simple and clear layout that is easy to navigate. The platform allows users to search for flowers by occasion or type, select custom delivery dates, and add personalized messages. Customers can also view the entire range of bouquets available, and the site offers detailed descriptions of each product. Users can pay securely via several payment options, including PayPal or their credit/debit cards.

Pricing and Value for Money

Appleyard Flowers' pricing is slightly higher than its competitors, primarily because of the premium experience and artistic designs that are unique to the store. However, customers receive value for their money, as the flowers' quality and freshness are top-notch, and the arrangements are of high-quality and visually stunning. Additionally, the platform frequently runs promotions and discounts on its website, making it more affordable to purchase luxurious flowers.

Alternatives

There are several alternatives to Appleyard Flowers, including Bloom & Wild, Serenata Flowers, and Interflora. Bloom & Wild is known for its letterbox flowers and affordable prices, while Seranata Flowers offers a wide range of floral gifts for all occasions. Interflora, which operates globally, provides an extensive range of floral gifts suitable for any budget.

Customer Service

Appleyard Flowers has a reliable customer service team that is easily accessible and responsive. Customers can reach out through email, phone, or live chat to receive support and assistance with their orders. The platform also has an extensive FAQ section where queries on products, delivery, and payment are answered.

Product Quality and Selection

Appleyard Flowers offers a wide range of luxury flowers, from roses, lilies, and orchids to wildflowers and seasonal arrangements. The platform has an impressive selection of bouquets and gift sets suitable for any occasion, including birthdays, weddings, apologies, and commemorations. The florists create unique and imaginative designs, providing customers with beautifully arranged flowers that are of the highest quality.

Website Usability

The website is easy to use, with a clear and straightforward interface that allows customers to select and purchase flower arrangements effortlessly. Users can browse through the various categories, read descriptions, and view images of the flowers available. The platform also offers useful features, such as the ability to filter by occasion, price range, and type, making it easier to find the perfect bouquet.

Returns and Exchanges

Appleyard Flowers has a reliable return and exchange policy, whereby customers can return their flower arrangements within seven days of receiving them. The platform accepts returns of products that are defective or do not meet customer expectations. Customers may also request an exchange for another bouquet of equal or lesser value.

Promotions and Discounts

Appleyard Flowers is known for offering frequent and impressive promotions and discounts on its website, making it more affordable for customers to purchase its luxurious flower arrangements. The platform runs promotions during holidays, special occasions, and seasons, among others. Additionally, Appleyard Flowers provides a subscription service, allowing users to receive a 30% discount on their regular purchases.

Reputation

Appleyard Flowers has an excellent reputation in the floral industry, known for its luxurious and artistic designs, quality flowers, and outstanding customer service. Customers often leave positive reviews and high ratings on the website and other review platforms, indicating that they are satisfied with their purchases and the overall service provided.

Payment Options

Appleyard Flowers provides several payment options, including debit and credit cards, PayPal, and Klarna. The payment process is secure, ensuring that customers' financial data is protected at all times.

Loyalty Programs

Appleyard Flowers operates a loyalty program that rewards returning customers with discounts and special offers. Users receive discounts on future purchases and exclusive access to promotions and discounts.

Customer Reviews

Customers often leave positive reviews on Appleyard Flowers, praising the platform's quality and speedy delivery, outstanding customer service, and the aesthetic floral arrangements. The platform's outstanding reviews demonstrate that Appleyard Flowers meets or exceeds customers' expectations, making it an excellent option for purchasing floral arrangements online.

Community Involvement

Appleyard Flowers invests in its community involvement. The platform supports several charitable organizations, including Macmillan Cancer Support and Oxfam, donating a percentage of each order's sales to these organizations.

Shipping and Cost

Appleyard Flowers provides several shipping options, including next day and same day delivery. Deliveries are made from Mondays to Sundays, including bank holidays, and international deliveries are available. Shipping costs are dependent on the type of delivery, location, and size of the bouquet. However, the platform offers a subscription service that guarantees free flowers delivery on all orders.

Appleyardflowers Recent User Reviews

User Rating

5 stars

98

4 stars

11

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Reviewer Name: Mark G

Review Submission Date: 2023-02-15

Review Title: Consistently Excellent Experience from Appleyard
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Review Description: Another order placed with Appleyard and another excellent bouquet delivered. The flowers looked every bit as good as the photo.

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Reviewer Name: Jacob Cole

Review Submission Date: 2023-02-15

Review Title: Ordered Valentine’s Day flowers a week…
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Review Description: Ordered Valentine’s Day flowers a week in advance - no delivery on the day still says aiming to deliver you order on the 14th no sign of the flowers. Terrible service - I recommend picking up flowers locally if it’s for a special occasion

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Reviewer Name: Katie

Review Submission Date: 2023-02-15

Review Title: Gorgeous flowers
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Review Description: Ordered the day before valentine's day, arrived on a next day delivery beautifully packaged and the flowers are gorgeous and fresh with lots of buds which we can't wait to see open up! Great service, beautiful flowers and a really reasonable price. Will be coming back!

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Reviewer Name: Joanne Choi

Review Submission Date: 2023-02-15

Review Title: Lots of choices to choose from and…
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Review Description: Lots of choices to choose from and there were regular updates for when they were going to be delivered. When the arrived they were beautiful! Thank you!

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Reviewer Name: Jamie Mackay

Review Submission Date: 2023-02-15

Review Title: Flowers never received
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Review Description: Flowers never received, appleyard couldn’t find them, eventually offered me a refund after pressing for one. Really disappointed with what should have been a brilliant service

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Reviewer Name: Roland Major

Review Submission Date: 2023-02-14

Review Title: I ordered Valentine roses for Delivery…
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Review Description: I ordered Valentine roses for Delivery on 13 Feb 2023 and looked forward to sharing a moment with my Love. She adores Roses. Late on 13th I got an email from Appleyard claiming the delivery company had let them down and the flowers would arrive on the 14th. It's now 22:00 on the 14th and Yodel - the delivery company hasn't actually received anything to deliver. So someone is telling porky pies as well as failing to fulfil an order - BEWARE!

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Reviewer Name: Hugh McGuinness

Review Submission Date: 2023-02-14

Review Title: Appleyard Flowers
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Review Description: Their website was easy to navigate and the flowers and vase arrived at their destination early next afternoon. The recipient was extremely pleased.

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Reviewer Name: Darren Evans

Review Submission Date: 2023-02-14

Review Title: Cannot deliver on the basics and lie to you when chasing up.
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Review Description: Would not have given one but that’s all you can select. Don’t like being lied to in what was a simple instruction which was not followed. They promote 100% satisfaction guarantee etc etc. I would suggest they get the basics right before promising what they can’t deliver on. Save yourself the hassle people and AVOID AVOID AVOID AT ALL COSTS.

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Reviewer Name: Georgie Scott

Review Submission Date: 2023-02-14

Review Title: Everything about Appleyard was 5 stars
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Review Description: Everything about Appleyard was 5 stars. The ordering was easy, it's reasonably priced for a premium bunch of flowers. Packagaing - divine, flowers - stunning! Thank you Appleyard team!

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Reviewer Name: .jacqui

Review Submission Date: 2023-02-14

Review Title: Beautiful bouquet large lots of fresh…
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Review Description: Beautiful bouquet large lots of fresh lovely flowers, my sister in law loved it.It was the second purchase from Appleysrd would definitely recommend!!!

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