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Appliances Connection is an online retailer specializing in home appliances and equipment. The company offers a wide variety of products from leading brands, including refrigerators, ranges, cooktops, dishwashers, washing machines, dryers, air conditioners, and more.
Pros and Cons
One of the biggest advantages of Appliances Connection is the vast selection of appliances they offer. Customers can find almost any type of home appliance they need on the website. In addition, the company has competitive pricing, and users can enjoy free shipping on many products. However, one of the cons of Appliances Connection is that customers may need to wait for their products to arrive as shipping can take longer than some competitors.
User Experience
Appliances Connection's website provides a simple and easy-to-navigate platform for users. Customers can search for appliances by type, brand, or price range, making it easy to find what they need. The site also has an extensive FAQ section to help customers get the answers they need.
Pricing and Value for Money
Prices on Appliances Connection are competitive, and the company offers many discounts and promotions throughout the year. Customers who sign up for Appliances Connection's email newsletter can receive special offers and discounts.
Alternatives
Home Depot and Lowe's are two of the biggest competitors for Appliances Connection. While all three retailers have a vast selection of home appliances, Home Depot and Lowe's also offer in-person shopping options.
Customer Service
Appliances Connection has excellent customer service; users can contact the company through email, phone, or live chat. Additionally, the website features a customer service page that includes FAQs and articles that address user queries.
Product Quality and Selection
The products offered by Appliances Connection are of high quality and come from leading brands in the market. The company has an extensive selection of products, giving customers numerous options to choose from.
Website Usability
Appliances Connection's website is easy to use and navigate. Users can easily find what they are looking for and access various features of the site.
Returns and Exchanges
Appliances Connection offers a generous return policy. Customers can return products within 30 days of purchase for a full refund or exchange, provided the item is in its original packaging and unused.
Promotions and Discounts
Appliances Connection offers discounts and promotions throughout the year, including a price match guarantee. Customers can also sign up for the company's email newsletter to receive special offers and exclusive discounts.
Reputation
Appliances Connection has a solid reputation in the market, with many customers praising the company's selection, pricing, and customer service.
Payment Options
Appliances Connection accepts several payment methods, including credit and debit cards, PayPal, and Affirm financing.
Loyalty Programs
Appliances Connection does not currently offer a loyalty program.
Customer Reviews
Customer reviews for Appliances Connection are generally positive, with many customers praising the company's selection, pricing, and customer service.
Community Involvement
Appliances Connection does not currently have any community involvement programs.
Shipping and Costs
Appliances Connection offers free shipping on many products, and the company ships to most locations in the United States. However, shipping can take longer than some competitors, and customers may need to wait several weeks for products to arrive.
Review Title: I dealt with Nate Bent from appliances…
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Review Description: I dealt with Nate Bent from appliances connection, and he was absolutely amazing. The customer service that I received was phenomenal. He took his time explained everything to me in detail, and no pressure. He allowed me to make an educated decision on my purchase because of his customer service he provided to me. Call appliances, connection and ask for an Nate!!! He’s the best!
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Reviewer Name: Natasha S
Review Submission Date: 2023-02-15
Review Title: Nathan was absolutely amazing and easy…
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Review Description: Nathan was absolutely amazing and easy to work with. On top of it and answered all of my many questions patiently. Definitely recommend!
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Reviewer Name: Anne
Review Submission Date: 2023-02-14
Review Title: Phone Order with Applinces Connection
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Review Description: Placed a phone order for a popular retro refrigerator with Katie. She was helpful, thorough and considerate. I am delighted with the service, so far.
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Reviewer Name: Michael Lapman
Review Submission Date: 2023-02-14
Review Title: Customer service
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Review Description: Customer service, specifically LaToya, was fantastic. The pricing and ease of use with their web site is a big plus. Will be ordering again in the future.
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Reviewer Name: Melisa Dockry
Review Submission Date: 2023-02-13
Review Title: Excellent Customer Service!
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Review Description: This was my second time ordering from appliancesconnection.com. I had no issues with in stock items my first time around (service and delivery was EXCELLENT!), but I was running into some concerns with in-stock issues this time around. I was connected with Jose in sales and he was AWESOME! He was able to quickly put me at ease and confirmed my order with some appliances that were in stock. I will be excited to get shiny new appliances in 10 days. Thanks Jose!
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Reviewer Name: Auto
Review Submission Date: 2023-02-12
Review Title: Very understanding to our needs with…
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Review Description: Very understanding to our needs with appliances. Natasha and Santiago Di Santo helped us through every step of the way in making selections and answering all questions.
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Reviewer Name: Gannon
Review Submission Date: 2023-02-10
Review Title: Excellent customer service
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Review Description: I made a couple of errors during the online ordering process. The Appliances Connection customer service rep (Jose Poline) was very helpful and doubled checked everything to make sure my order was in order.
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Reviewer Name: Deanna Hines
Review Submission Date: 2023-02-10
Review Title: AMAZING SERVICE !!!
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Review Description: I had the pleasure of speaking to Katie Bange that helped me placed my order. She was kind, knowledgeable and quick with responding to my questions and order. So grateful!!! Thank you Katie!!!
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Reviewer Name: Jerome Meister
Review Submission Date: 2023-02-10
Review Title: The Company did a great job of customer relations.
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Review Description: The Company did a great job of facilitating the replacement of a damaged refrigerator door. It was both difficult and expensive but their customer service representative Latoya Johnson did the job with grace and aplomb.
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Reviewer Name: Missy
Review Submission Date: 2023-02-10
Review Title: Luckily I spoke with Nathan regarding…
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Review Description: Luckily I spoke with Nathan regarding an incorrect range downdraft for a Cafe range I ordered. Nathan did the research for me and within minutes the correct item was ordered. If only everything were that easy.