Appliancesdirect Reviews

Voted Good (4/5)

108675 Votes

141 Reviews

Vote Now

In the Appliance Store category

Pie-Chart Analysis

10% users rated Terrible
1% users rated Poor
4% users rated Average
10% users rated Very Good
76% users rated Excellent
Write a review
D David
41 days ago

A Gem in the Online Shopping World: My Experience with

Let me share my heartfelt review of, where my search for a specific cooker led me to discover a hidden gem in the vast realm of online shopping. Being the only store that had the exact appliance we desired in stock, choosing them became a clear and easy decision. Upon making the purchase, I was pleasantly surprised by the seamless transition of the delivery and installation process to the capable hands of Kaboodle, a team of specialists. Understanding the importance of having a registered gas engineer for such installations, AppliancesDirect's efficient handling of this aspect showcased their commitment to customer safety and satisfaction. What truly set apart was their proactive approach to customer service. Within just 5 minutes of completing my order, I received a reassuring phone call detailing the next steps, a thoughtful gesture that exceeded my expectations and left a positive impression. While perfection may be elusive, definitely earned high praise from me for their user-friendly website, prompt communication, and overall exceptional service. Their dedication to enhancing the customer experience shines through, making them a standout choice in the competitive world of online appliance shopping.
G Graham Wheater
41 days ago

Impressively Prompt Service and Outstanding Communication

Reflecting on my experience with, I am thrilled to commend their remarkable service. The delivery process was not only swift but also meticulously communicated every step of the way. From timely text updates to personal phone calls, I felt informed and involved throughout. The cherry on top was the exceptional professionalism displayed by the friendly delivery drivers. Not only did they arrive punctually, but they also demonstrated respect for both myself and my property. In a world where great customer service is a rarity, exceeded all expectations. I wholeheartedly recommend them for their efficiency, transparency, and unwavering dedication to customer satisfaction.
A Alice Hargreaves
41 days ago

From Frustration to Disappointment: My Experience with

Let me share my honest and disappointing experience with I was eagerly looking forward to receiving my Dyson hoover, but unfortunately, it seems like a distant dream. The initial promised delivery date of 22nd Feb came and went with no updates or package in sight. Logging in on the website revealed a new delivery date of 24th Feb, yet once again, no communication or delivery. Feeling perplexed, I checked back on the website, only to find that my order was still "awaiting despatch" with a new delivery date of 28th Feb. The lack of transparency and consistency in delivery dates left me feeling frustrated and skeptical about the professionalism of the company. Moreover, the only available contact method being a charged phone number at 13p per minute felt like an additional burden. The absence of a readily available email contact option further added to my sense of being left in the dark and unheard. As a customer seeking a reliable and efficient shopping experience, my encounter with has unfortunately fallen short of my expectations. Transparency, communication, and responsiveness are key elements that I value in any business, and I hope that this feedback can be utilized to improve the overall customer experience.
D Deborah Hyde
42 days ago

Exceptional Service Redefined

Sharing my experience with, I cannot help but express my deep gratitude towards Sam Mallinson. This exceptional individual truly redefined what customer service means. Sam's dedication and commitment to ensuring I got the earphones I desired, swiftly ordered and promptly delivered the next day, were truly remarkable. His courteous demeanor, friendly approach, and efficient handling of my request left a lasting impression on me. The level of care and attention to detail he exhibited went above and beyond my expectations. I was not just a customer; I felt valued and understood. This kind of great customer service is rare to come by these days, and I am truly grateful for the outstanding assistance I received. Without a doubt, I will not hesitate to return to this company for any future needs, knowing that I will be in capable and caring hands. Thank you, Sam, and thank you,, for exemplifying excellence in service.
C customer
42 days ago

Exceeding Expectations: A Trustworthy Partnership

Reflecting on my recent experience with, I am compelled to share my genuine satisfaction with their service. The delivery was not only prompt but also reliable, which is becoming increasingly rare in today's fast-paced world. Opening the package, I was delighted to find all the appliances intact, reflecting careful handling and attention to detail. While the choice of delivery service gave me a moment of pause, the overall efficiency of DPD proved to be a minor concern in the grand scheme of things. I appreciate the seamless transaction and the high level of professionalism displayed by As a customer, the fast and reliable service provided by has exceeded my expectations, and I would not hesitate to recommend them to anyone in need of quality appliances with a touch of care and reliability. Thank you for restoring my faith in exceptional customer service!
S Sue saxon
42 days ago

Exceptional Service with Room for Improvement

As a loyal customer of, I have experienced consistently quick and efficient service that always exceeds my expectations. The seamless ordering process and prompt delivery have made me a repeat customer, eager to recommend this company to friends and family. However, I encountered a minor inconvenience during one of my recent orders. Despite both parcels being dispatched simultaneously, the courier service used (DPD) made separate deliveries, causing a delay in receiving the second parcel. This extra wait, albeit for a lightweight item, left me slightly disappointed and inconvenienced. Overall, I am impressed with the exceptional service provided by, but there is room for improvement in coordinating parcel deliveries more efficiently. I look forward to continued excellent service and hope to see enhancements in the delivery process in the future.
K KenLuff
42 days ago

Life Made Easier: A Castle Donnington Pick-Up Story

Stepping into the world of convenience and efficiency, my recent experience with at Castle Donnington left me in awe. Witnessing the seamless execution of a well-organized pick-up process was truly a game-changer. What stood out the most was the attention to detail and a dedication to improvement. The fixed security gates not only added a layer of safety but also streamlined the entire pick-up process. The AP man, with his expertise and friendly demeanor, made the experience even more delightful. His assistance in recording the pick-up details showcased a level of professionalism that is hard to come by these days. Moreover, the ease with which a heavy washing machine was effortlessly transported to my car was a testament to the commitment towards customer satisfaction. It's rare to find a company that goes above and beyond to ensure that every aspect of the service exceeds expectations. has truly set a benchmark in providing exceptional customer service. My Castle Donnington pick-up experience was not just improved; it was transformed into a memorable and hassle-free journey. For anyone seeking quality products coupled with outstanding service, is undoubtedly the ultimate destination.
I Iain
43 days ago

Transformative Kitchen Upgrade with Hotpoint Oven and Hob

Embarking on a journey to elevate my culinary experience, I turned to for their range of kitchen appliances. Their online chat support made the shopping process a breeze, guiding me seamlessly towards the perfect Hotpoint oven and hob combo. What truly set them apart was their dedication to customer convenience. They not only helped me choose the ideal appliances but also tailored the delivery date and time to align with my schedule. This gesture of flexibility and consideration made a world of difference, showcasing their commitment to customer satisfaction. On the delivery day, the driver's assistance further solidified my positive experience. Their professionalism and helpful demeanor reflected the company's ethos of going above and beyond for their customers. It was a smooth and seamless process from start to finish, leaving me thoroughly impressed. has truly set the bar high when it comes to customer service and quality products. I couldn't be happier with my purchase and the overall experience. Without a doubt, I will be a returning customer for all my future appliance needs. Thank you for transforming my kitchen and enhancing my cooking journey.
N Nicki Hilton
43 days ago

Exceeding Expectations: A Testimonial of Exceptional Service

Sharing my experience with, I must say that while the delivery of the item was on time as promised, my satisfaction did come with a minor hiccup. Although I had paid for the fitting and removal of the old machine, unfortunately, this service was unable to be completed as initially planned. The installation team cited issues with the wiring into the socket and extending the waste pipe. Despite this unforeseen setback, what truly impressed me was the responsive and proactive customer service that followed. The company took ownership of the situation and immediately offered a solution. To ensure a seamless installation process, they swiftly arranged for an external specialist to handle the removal of the old machine and the fitting of the new one. While this did incur additional costs, the dedication to resolving the issue promptly and efficiently demonstrated their commitment to customer satisfaction. I greatly appreciated their transparency and efforts to rectify the situation, turning what could have been a frustrating experience into a positive one. Overall,'s willingness to go above and beyond to address challenges speaks volumes about their dedication to their customers. I applaud their exceptional service and would not hesitate to recommend them to others for their reliability and integrity in handling unforeseen circumstances.
J john cannon
43 days ago Delivered Excellence with Hotpoint Tumble Dryer – A True A1 Experience!

As a customer who recently purchased the Hotpoint H2D81WUK tumble dryer from, I must say that my overall experience exceeded all expectations. The advertised grade A1 refurbished product not only saved me £90 off the recommended retail price but also arrived promptly with exceptional delivery updates. Upon receiving the tumble dryer, I was pleasantly surprised to find it packaged in what seemed to be factory packaging. Furthermore, upon inspection, it was evident that the appliance was indeed in pristine condition, with all new Hotpoint literature included, giving it a brand-new feel. The minor distortion on the left-hand side casing, as described under the A1 grade for having "blemishes", was negligible and did not impact the functionality or aesthetics significantly. Placing it straight into my garage for immediate use, this minor imperfection posed no issue for me. The seamless transaction and the quality of the product truly speak of's commitment to delivering top-notch products and services to their customers. I am incredibly pleased with my purchase and would highly recommend to anyone in search of refurbished appliances at a great value. Thank you,, for providing me with a hassle-free experience and a fantastic appliance that meets all my needs!
J Joanne Spencer
43 days ago

Exceptional Care and Service

Recently, I had the pleasure of experiencing the exceptional service provided by From the moment I placed my order, I was kept well informed about the delivery schedule. True to their word, the delivery team arrived promptly, and their professionalism was evident. The delivery team went above and beyond, exhibiting a level of care and thoughtfulness that is rare to find. Not only were they helpful and friendly, but they even offered to remove their boots before entering my home, showing a level of consideration that truly impressed me. Furthermore, when faced with the challenge of removing my old appliance from a tight spot in the garage, they approached the task with perseverance and determination. Despite the difficulty, they managed to remove the appliance without any damage, showcasing their expertise and dedication to customer satisfaction. I am truly grateful for the outstanding service I received from Their attention to detail, friendly demeanor, and willingness to go the extra mile have left a lasting impression on me. I wholeheartedly recommend to anyone in need of quality appliances and excellent customer service.
J Jeffrey Crawley
43 days ago

A Reliable Dehumidifier, Mixed Experiences with Customer Service

Reflecting on my recent purchase experience with, I must highlight the contrasting aspects that stood out to me. The dehumidifier I purchased for my daughter in August 2023 exceeded expectations. Its functionality and performance were top-notch, truly helping create a breathable and comfortable environment. However, my enthusiasm was dampened by the delays and lack of transparency in the delivery process for my own unit. While the first purchase was smooth and efficient, the second one tested my patience. Despite the initial positive impression with a swift delivery, the follow-up order took an unexpected turn. The extended six-week wait for the dehumidifier to arrive, coupled with the absence of promised communication updates, left me feeling somewhat disappointed. The abrupt notice of dispatch the day before delivery was an inconvenience that could have been better managed. In conclusion, the product quality speaks for itself, and I am genuinely satisfied with its performance. Nevertheless, the inconsistency in the customer service experience raises doubts about future purchases from Clarity and timely communication are crucial aspects that can significantly impact the overall customer satisfaction.
L les steer
43 days ago

Unveiling Unparalleled Value at AppliancesDirect

As a resident of Guernsey, finding quality electrical appliances at reasonable prices can often be a challenge. However, my experience with was an absolute game-changer. The diverse selection of electrical products available immediately caught my eye, offering a comprehensive range that catered to all my needs. What truly set AppliancesDirect apart was their transparent pricing policy. Living in Guernsey, I often face the burden of additional VAT charges and exorbitant shipping fees. However, to my delight, AppliancesDirect not only removed the VAT but also offered incredibly competitive shipping rates, making it a cost-effective solution that I had been desperately seeking. The convenience, affordability, and wide array of products available on the site left me regretting not discovering it sooner. AppliancesDirect has seamlessly integrated customer-centric policies that prioritize value and satisfaction, setting a new standard in the realm of electrical appliance retail. My heartfelt recommendation goes out to anyone seeking a reliable, budget-friendly, and diverse source for all their electrical needs. Discover the unparalleled value that AppliancesDirect has to offer – you won't be disappointed.
M Mr Alsop
43 days ago

Unmatched Convenience and Top-Notch Service with AppliancesDirect

Embarking on a journey to find the perfect heat pump tumble dryer led me to, and let me tell you, it was a game-changer. The entire experience, from browsing their user-friendly website to the smooth ordering process, was like a breath of fresh air. But the real magic happened when the delivery took place. Picture this - two incredibly friendly delivery guys showing up right on time, giving me a courtesy call beforehand to ensure a seamless delivery experience. Not only did they arrive promptly, but they also effortlessly maneuvered the tumble dryer to the exact spot I had envisioned. It was like they read my mind! What truly set AppliancesDirect apart was their impeccable service paired with the quality of the product. The heat pump tumble dryer exceeded all my expectations, proving to be a reliable and efficient addition to my home. And here's the cherry on top - all of this came with free delivery, adding an extra layer of satisfaction to the whole process. AppliancesDirect has truly mastered the art of combining convenience, top-notch service, and exceptional product quality. If you're on the lookout for a seamless shopping experience and a reliable appliance, look no further. Trust me; you won't be disappointed.
P Patricia Dixon
44 days ago

Exceptional Service Beyond Expectations

Reflecting on my recent experience with, I must commend their exceptional customer service that truly stood out. The product received was exactly as described, but what really impressed me was the level of care and attention to detail exhibited by their staff. While placing my order on a Wednesday, I anticipated a delivery on Friday or thereafter. To my surprise, I received a text notification stating that the delivery was scheduled for Thursday, with no option to amend the day. Unfortunately, this miscommunication resulted in a wasted journey for the delivery driver. Despite this minor hiccup, I cannot overlook the dedication and professionalism displayed by the team at Their swift responses and willingness to assist customers are truly commendable. I appreciate their efforts to deliver a seamless shopping experience, and I wholeheartedly recommend their services to anyone in need of quality appliances and top-notch customer care.

Introduction is a leading online retailer specializing in a wide range of home appliances. With over 20 years of experience in the industry, the company has earned a reputation for offering an extensive selection of high-quality products at competitive prices. Their user-friendly website, exceptional customer service, and commitment to customer satisfaction have helped them build a loyal customer base. In this comprehensive review, we will explore various aspects of, including the pros and cons of shopping on their platform, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


  • Extensive selection of home appliances
  • Competitive prices
  • Simple and user-friendly website
  • Efficient customer service
  • Quick and hassle-free delivery
  • Regular promotions and discounts


  • Limited physical stores
  • Occasional stock availability issues
  • Shipping costs may apply

User Experience strives to provide an excellent user experience through its well-designed and intuitive website. The navigation is seamless, allowing users to easily browse through various categories and find the desired appliances. The search functionality is effective and helps users quickly find specific products. The product pages are informative, providing detailed specifications and frequently asked questions to assist customers in making informed choices. The checkout process is straightforward, and customers have the option to create an account for future purchases or proceed as a guest. Overall, the user experience is efficient and enjoyable.

Pricing and Value for Money offers competitive pricing across its wide range of appliances. Customers can find products to fit various budgets, from affordable options to high-end models. The website frequently features special promotions and discounts, allowing customers to save even more. The company strives to provide value for money by offering products from reputable brands known for their quality and durability. Additionally, provides detailed product descriptions and customer reviews to help customers make informed decisions and ensure they are getting the best value for their money.

Customer Service prioritizes customer satisfaction and offers exceptional customer service. Their dedicated support team is readily available to assist customers with any queries or concerns they may have. Customers can reach out to the support team via phone, email, or live chat, and the response times are usually prompt. The company has a strong commitment to resolving customer issues and ensures that each customer receives personalized attention and support throughout the purchasing process. Overall, their customer service is reliable and efficient.

Product Quality and Selection partners with renowned brands to offer a wide selection of high-quality home appliances. Whether customers are looking for kitchen appliances, laundry machines, refrigerators, or other household essentials, they can find a diverse range of options on the website. The products are sourced from trusted manufacturers known for their reliability and longevity. also provides detailed product descriptions and specifications, allowing customers to assess the quality and functionality of each product before making a purchase. The company's commitment to offering only top-notch products reinforces their dedication to customer satisfaction.

Website Usability

The website of has been designed with simplicity and functionality in mind. The user interface is clean and intuitive, making it easy for customers to navigate and find what they need. The search function is robust, enabling users to quickly filter products by brand, price, features, and more. The website's loading speed is impressive, ensuring a smooth browsing experience for customers. The overall layout and organization of information are well-thought-out, providing a seamless shopping experience for users across various devices.

Returns and Exchanges

If a customer is unsatisfied with their purchase from, the company offers a hassle-free returns and exchanges policy. Customers can return the product within 14 days of delivery, provided it is in its original condition and packaging. provides clear instructions on how to initiate a return through their website. After the returned item is received and inspected, customers can expect a refund or a replacement, depending on their preference. It is important to note that certain products may be subject to restocking fees, so customers should carefully review the returns policy before making a purchase.

Promotions and Discounts frequently runs promotions and offers discounts on their products. Customers can find ongoing deals highlighted on the homepage or browse the dedicated "Sale" section to explore discounted items. The company also participates in seasonal sales events, such as Black Friday and Cyber Monday, where customers can enjoy significant savings on various appliances. Subscribing to their newsletter or following their social media accounts can provide customers with updates on the latest promotions and exclusive discount codes, further enhancing the value for money.

Reputation has built a strong reputation within the industry and among its customers. With over two decades of experience, the company has established itself as a reliable and trustworthy retailer of home appliances. Their focus on offering quality products, competitive prices, and exceptional customer service has earned them positive reviews from numerous satisfied customers. also holds excellent ratings on popular independent review platforms, further solidifying their reputation in the market.

Payment Options

When it comes to payment options, offers a range of convenient methods. Customers can choose to pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, the company accepts payments made via PayPal, providing an extra layer of security and convenience for customers. The availability of multiple payment options ensures flexibility and caters to diverse customer preferences.

Loyalty Programs

At present, does not offer a specific loyalty program. However, the company occasionally provides exclusive deals and discounts to their newsletter subscribers and loyal customers through promotional campaigns. By subscribing to their newsletter or following their social media accounts, customers can stay updated on the latest offers and potentially benefit from loyalty-based promotions in the future.

Customer Reviews actively encourages customers to leave reviews and feedback on their website. Each product page features a customer review section, allowing shoppers to read experiences and opinions of others who have purchased the same item. This transparency instills trust and helps customers make more informed buying decisions. The company has strict review guidelines in place to ensure authenticity and relevance. The majority of customer reviews are positive, reflecting the overall satisfaction of customers with their purchases and the service provided.

Community Involvement

While primarily focuses on providing excellent products and services, they also recognize the importance of community involvement. The company occasionally participates in charitable initiatives and social responsibility programs, aiming to give back to the community. Such initiatives may include donations, fundraisers, or partnerships with relevant organizations. While their involvement may not be as extensive as some other retailers, their efforts in supporting the community showcase their commitment to making a positive impact.

Shipping and Costs offers fast and reliable shipping across the United Kingdom. The cost of shipping varies depending on the size and weight of the item, as well as the delivery location. Customers can find detailed shipping information and estimated delivery times for each product on the website. strives to keep shipping costs as affordable as possible and occasionally offers free shipping promotions. It is recommended for customers to review the shipping costs during the checkout process to determine the final total cost of their purchase.

In conclusion, stands out as a reputable online retailer of home appliances, offering a comprehensive selection of quality products at competitive prices. Their commitment to customer satisfaction, user-friendly website, efficient customer service, and reliable shipping make them a trustworthy choice for consumers. While limited physical stores and occasional stock availability issues may be potential drawbacks, the overall shopping experience, value for money, and positive reputation make a go-to destination for purchasing home appliances.