Aqualisa Reviews

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103 Reviews

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In the Bathroom & Kitchen category

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12% users rated Terrible
2% users rated Poor
2% users rated Average
7% users rated Very Good
78% users rated Excellent
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B BWilliams
41 days ago

Don – A Beacon of Friendliness and Exceptional Service

After a recent encounter with Don from aqualisa.co.uk, I am compelled to share my exceptional experience. Don's friendly demeanor and helpful nature truly set him apart. His repair work was not only quick but also executed with precision, leaving no mess behind. Thanks to Don's expertise, my shower now functions flawlessly, a true testament to his skills and dedication to his craft. I highly recommend aqualisa.co.uk for their outstanding service, with Don leading the way as a shining example of professionalism and customer care.
P Paul Matthews
41 days ago

Life Saver Alert: Exceptional Customer Service!

Browsing through aqualisa.co.uk, I stumbled upon a gem of exceptional customer service that I couldn't help but share! When a faulty item found its way to my door, I held my breath, fearing the dreaded customer service runaround. However, to my surprise and utmost delight, Aqualisa did the exact opposite. Their team handled the situation with such grace and efficiency that I was left awestruck. No arguments, no delays - just pure dedication to resolving my issue completely and promptly. From their attentive listening to their swift actions, every step reflected a genuine commitment to customer satisfaction. Navigating through an unexpected hiccup proved to be a breeze, all thanks to the unparalleled service I received from Aqualisa. If you're seeking a company that not only stands by its products but also by its customers, look no further. Aqualisa.co.uk has truly set a benchmark for outstanding customer care.
S Steve
41 days ago

Empathetic and Professional Service: Matt Exceeds Expectations at Aqualisa.co.uk

I can't emphasize enough how Matt's exceptional communication skills truly made our experience with Aqualisa.co.uk stand out. From the initial contact to the final stages of our project, Matt's professionalism and empathy shone through, making us feel valued and heard every step of the way. His attention to detail and dedication to providing top-notch service is a testament to his commitment to customer satisfaction. Matt went above and beyond to ensure that our needs were not only met but exceeded. His friendly demeanor and willingness to go the extra mile made the entire process a breeze. It's rare to come across someone who is not only knowledgeable in their field but also genuinely cares about the customers they serve. Thank you, Matt, for being a true credit to Aqualisa.co.uk. Your dedication and outstanding communication skills have left a lasting impression on us. We are grateful for your hard work and the exceptional service you provided. You have set the bar high for customer service, and we couldn't be happier with the results. Aqualisa.co.uk is lucky to have you on their team!
R Ruth Pates
41 days ago

Exemplary Service by Engineer Don: A Shower Savior!

After enduring weeks of a noisy and dysfunctional shower, I reached out to aqualisa.co.uk for help. Don, the engineer assigned to my case, not only promptly scheduled a visit but also went above and beyond to deliver exceptional service. From the moment Don called ahead to his arrival at my doorstep, his professionalism and courtesy shone through. Despite my energetic whippets adding to the chaos, Don remained calm and focused on the task at hand. With his expertise evident, Don swiftly diagnosed and resolved the issue, bringing peace and functionality back to my bathroom. His efficiency and skill were truly commendable, and the relief of a fully operational shower was indeed a reason to celebrate. I cannot thank Don enough for his outstanding work – he is a true asset to aqualisa.co.uk. If you're looking for a reliable and skilled professional to fix your shower dilemmas, I wholeheartedly recommend Don. Thank you, Don, for being absolutely brilliant!
C customer
42 days ago

Thrilled with Exceptional Service at aqualisa.co.uk!

My experience with aqualisa.co.uk has been nothing short of amazing! From the quality of their products to their exceptional customer service, I am beyond satisfied. However, if there is one area for improvement, it would be the response time on their phone lines. Streamlining the options and reducing wait times would elevate the overall experience even more! Nonetheless, I cannot emphasize enough how pleased I am with the service provided by aqualisa.co.uk. Their attention to detail and dedication to customer satisfaction truly set them apart in the industry. I highly recommend them to anyone looking for top-notch products and outstanding service!
N Nikki T
42 days ago

Going Above and Beyond Expectations: A True Customer Success Story at Aqualisa

From the moment I reached out to Aqualisa via their website, I knew I was in good hands. The representative, Teresa, exuded a level of professionalism that instantly put me at ease. Not only was she helpful and informative, but her willingness to address every single one of my questions showed a level of dedication that is rare to find in customer service nowadays. Whether I was inquiring about pricing, lead times, or product specifications, Teresa handled each query with patience and expertise. Her genuine interest in ensuring I had all the information I needed before making a decision made me feel valued as a customer. What truly stood out to me was the seamless experience I had when contacting their customer services. Unlike other companies where navigating the phone system feels like solving a puzzle, Aqualisa provided a straightforward process that quickly connected me with a representative. Even when I resorted to email for further inquiries, Teresa was quick to respond with detailed and helpful information. Her prompt and informative replies showcased Aqualisa's commitment to customer satisfaction. In a world where personalized and attentive customer service can be hard to come by, Aqualisa and Teresa have truly set a standard for excellence. I can confidently say that my interaction with Aqualisa exceeded all my expectations, and I wouldn't hesitate to recommend them to anyone seeking both quality products and top-notch customer service. Thank you, Aqualisa, for making my experience a memorable and pleasant one.
J John
42 days ago

Exceptional Care and Quality

Allow me to share my experience with aqualisa.co.uk, where I received unparalleled service from the exceptional Sophie. Her profound understanding of my concerns and the prompt, friendly resolution she provided truly exceeded my expectations. As a loyal Aqualisa customer for two decades, I can confidently vouch for their top-tier products and their unmatched commitment to customer satisfaction. If you seek reliability, quality, and outstanding after-sales support, Aqualisa is the name you can trust.
D David Emms
43 days ago

Unmatched Service and Expertise: Aqualisa’s Exceptional Care Shines Through

Reflecting on my recent interactions with aqualisa.co.uk, I am compelled to share my outstanding experience. Upon participating in the latest campaign and updating two Quartz showers, I had the pleasure of witnessing Don's exceptional talents firsthand. His meticulous approach and unwavering dedication were evident as he flawlessly executed the installations. One particular shower presented a formidable challenge, concealed within a cramped and inaccessible space. Despite the formidable task at hand, Don approached it with grace and professionalism, refusing to be daunted by the difficult circumstances. His commitment to excellence was truly commendable. Furthermore, the entire team at Aqualisa exhibited a level of service that surpassed my expectations. Their collective effort to provide top-notch assistance and support did not go unnoticed. Each interaction left me impressed and reassured of the quality and reliability of their services. With sincere gratitude, I extend my appreciation to Aqualisa for their exceptional care and expertise throughout this process. Thank you for setting the bar high and delivering an experience that was nothing short of excellent.
M Matt Channing
43 days ago

An Exemplary Experience with Aqualisa: A True Testimonial

When faced with a broken product, the last thing you want is inconvenience. However, my recent encounter with aqualisa.co.uk completely changed my perspective. The impeccable service I received from them truly set them apart. Not only did they handle the issue with expertise, but they also showed a genuine understanding of the situation and provided swift solutions. What truly stood out was their proactive approach in addressing the problem. From the initial diagnosis to the follow-up call detailing the steps taken, every interaction exuded professionalism and care. It's rare to come across a company that not only meets but exceeds customer expectations, and Aqualisa did just that. If you're looking for a brand that not only delivers top-notch products but also stands by their customers every step of the way, I highly recommend Aqualisa. They have certainly earned my trust and loyalty with their exceptional service.
J John
44 days ago

Transformative Support Beyond Expectations

Experiencing exceptional customer service from aqualisa.co.uk was truly remarkable. Not only did their products impress me with their quality, but it was the outstanding after-sales service that left a lasting impact. When I sought advice regarding my thermostatic shower unit, the level of care and attention I received was unparalleled. Mr. Tom Tillman's dedication shone through as he went above and beyond, exchanging multiple emails to ensure my issue was resolved. Following this, Lauren's equally compassionate assistance further solidified my trust in Aqualisa's commitment to their customers. Their personalized support not only solved my problem but also made me feel valued and appreciated.
C craig Williams
44 days ago

Life-Changing Excellence: A Stunning Transformation by Aqualisa

Reflecting on my experience with aqualisa.co.uk, I was initially disheartened by a shower issue that demanded attention. Impressed by their proactive approach to resolving the problem, their solution involved a shower upgrade. Although initially apprehensive, I eventually decided to invest in the upgraded controller, and to my delight, it worked wonders! The showering experience was completely transformed, surpassing my expectations in the most spectacular way. Aqualisa’s innovative solutions and unwavering commitment to customer satisfaction have solidified my loyalty as a delighted customer.
P Peter Gauntlett
45 days ago

Turning a Dripping Experience into a Refreshing Resolution

I recently encountered a recurring issue with my shower, despite having received two replacements last year under the guarantee. Frustrated by the leakage problem repeating, I reached out to aqualisa.co.uk for assistance. Hollie, the customer service representative I spoke with, pleasantly handled my concerns and promptly scheduled a service appointment for the 4th of March. While I appreciate Hollie's professionalism and response, my repeated shower complications have left me questioning the product's longevity. Facing the prospect of a third replacement, I find myself reflecting on the shower's quality. Despite the ongoing challenges, I am grateful for Hollie's efforts in addressing my situation and look forward to a satisfactory resolution to my shower woes. Thank you for your attention to my concerns and dedication to resolving this issue. Your customer-focused approach is truly commendable.
P Pauline Miles
45 days ago

Transformative Shower Upgrade Experience with Aqualisa

From the moment Engineer Don from aqualisa.co.uk arrived, I knew I was in good hands. The swift and efficient installation of my new shower unit, replacing the old malfunctioning one, was executed flawlessly. The attention to detail was commendable, as he took extra care to protect my flooring, leaving no mess behind. Not only did the installation process go smoothly, but Engineer Don also took the time to introduce me to the impressive features of the Aqualisa shower unit. He highlighted the Aqualisa app, which allows me to monitor water usage and enjoy newfound convenience in managing my water consumption. Overall, my experience with Aqualisa was nothing short of exceptional. The combination of professional installation services and innovative technology has truly transformed my daily shower routine. I highly recommend Aqualisa to anyone in search of a shower upgrade that not only functions flawlessly but also offers modern amenities for a truly luxurious bathing experience.
G Gary W
47 days ago

Exemplary Customer Care Experience with Aqualisa

I can't help but rave about the outstanding service I received from aqualisa.co.uk. When facing issues with my shower, their UK-based customer care team stepped in and resolved everything seamlessly and professionally. From swiftly booking an appointment to Don's punctuality and expertise during the repair, every interaction with Aqualisa exuded top-notch service. Don's arrival was prompt, and his attentive approach to understanding and addressing my concerns was truly commendable. His efficient and thorough repair work left me thoroughly impressed. It's true that mechanical issues can arise, but it's the response and resolution that truly define a company's commitment to its customers. Aqualisa's team not only met but exceeded my expectations, showcasing a level of excellence that is rare to find. Kudos to the entire Aqualisa team for their dedication and competence in handling customer needs with such finesse. Thank you for a job well done!
D David Spencer
48 days ago

A Cut Above: A Touching Tale of Aqualisa’s Exceptional Care

Shopping for a new shower can be exciting, but what truly sets a company apart is their customer service. Aqualisa.co.uk proved to be a shining example of this when I encountered an issue with my Sierra shower, just 9 months after installation. Hollie from Customer Service stepped in like a guardian angel, swiftly and expertly arranging for an engineer to address the problem. I was amazed by their dedication and efficient handling of the situation, restoring my shower to its former glory. In a world where genuine care often feels hard to come by, Aqualisa's team truly stands out for their unwavering commitment to customer satisfaction. Kudos to Aqualisa for setting the bar high and delivering nothing short of excellence!

Introduction

Aqualisa.co.uk is a leading online retailer specializing in high-quality bathroom fixtures and fittings. With a wide range of products designed to enhance your bathing experience, Aqualisa is dedicated to providing customers with luxurious and technologically advanced shower systems.

Pros and Cons

  • Pros:
    1. Extensive selection of shower systems, faucets, and accessories
    2. High-quality products with innovative features
    3. User-friendly website with clear product descriptions and specifications
    4. Responsive and helpful customer service
    5. Competitive pricing
    6. Flexible payment options
    7. Positive customer reviews and reputation

  • Cons:
    1. Limited physical store locations
    2. Not all products may be available for immediate shipping

User Experience

Aqualisa.co.uk is designed with ease of use in mind. The website features a clean and modern layout, making it effortless to navigate through the various product categories. Each product page provides detailed descriptions, specifications, and customer reviews, helping users make informed purchase decisions. The search function and filtering options further enhance the user experience.

Pricing and Value for Money

Aqualisa offers competitive pricing for their premium shower systems and bathroom fixtures. While they may not be the cheapest option on the market, the excellent build quality and advanced features justify the price. Customers can expect long-lasting reliability and superior performance, making Aqualisa products a worthwhile investment.

Customer Service

Aqualisa's customer service team is known for their professionalism and responsiveness. They are readily available to assist with any queries or concerns through multiple contact channels, including phone, email, and live chat. Customers appreciate the prompt and helpful assistance, reflecting the company's commitment to customer satisfaction.

Product Quality and Selection

Aqualisa prides itself on providing top-notch product quality. Their shower systems are crafted with precision engineering and durable materials, ensuring longevity and optimal performance. The product selection is extensive, catering to various needs and preferences. Whether you're looking for sleek modern designs or classic styles, Aqualisa offers a wide range of options to suit different bathroom aesthetics.

Website Usability

The Aqualisa website features a user-friendly interface, allowing customers to effortlessly browse, search, and purchase products. The layout is intuitive, and the site loads quickly, providing a seamless browsing experience. Clear product images, informative descriptions, and detailed specifications enhance the overall usability, helping customers find the perfect shower system.

Returns and Exchanges

Aqualisa has a fair and straightforward returns and exchanges policy. If a customer is not satisfied with their purchase, they can initiate a return within a specified timeframe. The company provides clear instructions and ensures that the process is hassle-free, offering refunds or exchanges for eligible products.

Promotions and Discounts

Aqualisa occasionally offers promotions and discounts, providing customers with opportunities to save money on their purchases. These discounts may range from free shipping to percentage-based markdowns. Customers are encouraged to check the website regularly or sign up for the newsletter to stay informed about the latest promotions.

Reputation

Aqualisa has established a solid reputation as a trusted brand in the bathroom fixtures market. With years of industry experience, they have garnered positive reviews for their excellent product quality, reliable customer service, and innovative designs. Customers can trust Aqualisa to deliver superior shower systems that meet their expectations.

Payment Options

Aqualisa offers convenient payment options to cater to different customer preferences. Customers can pay for their purchases using major credit cards, including Visa, Mastercard, and American Express. Additionally, secure online payment methods, such as PayPal, are also accepted, ensuring a safe and smooth transaction process.

Loyalty Programs

Aqualisa does not currently have a dedicated loyalty program in place. However, by signing up for their newsletter, customers can stay updated on exclusive offers and promotions. Additionally, repeat customers may enjoy personalized discounts or rewards as part of Aqualisa's commitment to customer satisfaction.

Customer Reviews

Customers have consistently left positive reviews for Aqualisa products and services. They appreciate the superior quality, performance, and durability of the shower systems. The customer reviews reflect the satisfaction and trust that customers have in Aqualisa as a reliable and reputable brand.

Community Involvement

Aqualisa is actively involved in community initiatives, supporting local charities and environmental causes. Their commitment to sustainability is evident in their products, which prioritize water efficiency and energy conservation. By prioritizing community involvement, Aqualisa showcases their dedication to making a positive impact beyond their products.

Shipping and Costs

Aqualisa offers shipping to various locations within the United Kingdom. The shipping costs are calculated based on the weight and dimensions of the purchased products, ensuring fair and transparent charges. Customers can expect timely delivery, and tracking information is provided to keep them informed about their order's progress. In conclusion, Aqualisa.co.uk stands out as a premier online destination for high-quality shower systems and bathroom fixtures. With an extensive product selection, excellent customer service, and innovative designs, Aqualisa ensures a seamless shopping experience for customers. Their commitment to delivering top-notch products without compromising on quality and their positive reputation make Aqualisa a trustworthy and reliable choice for transforming your bathing experience.