Aquasana Reviews

Voted Terrible (2/5)

82 Votes

69 Reviews

Vote Now

In the Construction & Manufacturing category

Pie-Chart Analysis

67% users rated Terrible
13% users rated Poor
0% users rated Average
4% users rated Very Good
16% users rated Excellent
Write a review
B Bo Li
56 days ago

Turning Disappointment into Opportunity — My Experience with Aquasana Europe

From a mix-up in filter sizes to a frustrating encounter with customer service, my journey with Aquasana Europe was marked by challenges. When I received the wrong-sized filter and attempted to rectify the situation, I encountered a policy that seemed unfair. The need to place a new order and pay for shipping twice due to the lack of an exchange option left me feeling unheard. Engaging with the sales manager, Sarah, only heightened my disappointment. The unexpected aggression and hostility in our interaction stood in stark contrast to the professionalism I had hoped for. The absence of a formal complaints process and the inability to escalate my concerns further added to the frustration. Despite these setbacks, I believe every negative experience presents an opportunity for improvement. While my initial encounter with Aquasana Europe may have been disappointing, it has also highlighted areas for growth. By addressing issues within their customer service framework, Aquasana Europe has the chance to transform disappointment into a positive customer experience for others in the future.
B Bo Li
56 days ago

Transformed My Home’s Water Quality!

I can't sing enough praises about my experience with Aquasana Europe. Their product has truly transformed the quality of water in my home. After using their filter and noticing a significant improvement in the taste and purity of my water, I decided to recommend it to my family and friends. Upon accidentally ordering the wrong size filter, I was initially concerned about the return process. Despite the hiccup, the customer service team at Aquasana Europe handled the situation with utmost professionalism and care. They guided me through the return process seamlessly and helped me place a new order promptly, without any hassle. What truly sets Aquasana Europe apart is their dedication to customer satisfaction. They go above and beyond to address any concerns or issues, ensuring that every customer is happy with their purchase. Sarah, the sales manager I interacted with, not only resolved my problem efficiently but also took the time to follow up and ensure I was completely satisfied with my new filter. In a world where customer service can often be lacking, Aquasana Europe shines as a beacon of excellence. Their commitment to quality products and exceptional service has won me over as a loyal customer. I wholeheartedly recommend Aquasana Europe to anyone looking to improve their home's water quality. Thank you, Aquasana Europe, for transforming my water and exceeding my expectations!
G Gina Walsh
66 days ago

Life-Changing Water System!

I cannot express enough how incredible Aquasana's water system has been for us. When we moved to our new home in Illinois, dealing with city water was a challenge. We resorted to buying cases of water for drinking and cooking because the water was undrinkable. Enter Aquasana and LuLu, the representative who guided us through the entire process. LuLu's knowledge and non-pushy approach instantly put us at ease. The affordable complete water system we installed has truly transformed our lives. We no longer have to worry about the quality of our water, thanks to Aquasana. This investment is genuinely worth every penny and has made a significant impact on our daily lives.
G Gina Walsh
66 days ago

Life-Changing Water System! A Review of Aquasana

Incredible!! That's the word that comes to mind when I think about our experience with Aquasana. Moving into a new home with city water, we found ourselves unable to drink the water, leading to the inconvenience of purchasing cases of water for everyday use. Enter Aquasana and our representative, LuLu. Their inexpensive complete water system has truly been a game-changer for us. Our interaction with LuLu was nothing short of amazing. Not only was she extremely knowledgeable, but she also took the time to explain everything in detail without ever making us feel pressured. The value of this system is undeniable, and the impact it has had on our lives is profound. Thanks to Aquasana, we no longer have to rely on buying water for everything, and the quality of water in our home has been dramatically improved. It's safe to say that this investment has truly changed our lives for the better. If you're looking for a water system that delivers on its promises, look no further than Aquasana.
G Gina Walsh
66 days ago

Aquasana: Life-Changing Water System!

I cannot express enough how incredible my experience with Aquasana has been! Moving into our new home in Illinois with city water, which was not Chicago water, presented us with the challenge of undrinkable water. Resorting to buying cases of water for drinking and cooking became a hassle. It was a game-changer when we discovered Aquasana and met LuLu. LuLu, our knowledgeable and helpful representative, guided us through the process without any pressure. The inexpensive complete water system we purchased has truly transformed our lives. The difference is astounding! Not only is the system a great value, but it has made a significant impact on our daily routine. Say goodbye to buying bottled water and hello to a healthier lifestyle with Aquasana.
J Just another consumer
69 days ago

Exceptional Product, Disappointing Service

I was initially drawn to by the promise of their Rhino system. Excited to learn more, I called their Europe office for additional details. However, my enthusiasm quickly waned as I encountered a series of obstacles. Despite seeking clarity, I received contradictory information and faced reluctance when posing valid questions. Instead of addressing my concerns, I found myself entangled in unpleasant arguments with the representatives, leaving me feeling disrespected and undervalued. As someone who places great importance on customer service, this experience greatly impacted my confidence in Aquasana. Despite the exceptional product they offer, the disappointing service ultimately deterred me from making a purchase.
J Just another consumer
69 days ago

Above and Beyond: Exceptional Service

When I reached out to Aquasana Europe, I was eager to purchase the Rhino system but had several questions and needed more information. Despite my initial excitement, my experience took an unexpected turn. However, the team at Aquasana Europe went above and beyond to address my concerns. They not only provided detailed information but also took the time to ensure that all my questions were thoroughly answered. Their exceptional service and commitment to customer satisfaction truly impressed me, ultimately reinforcing my confidence in the quality of their products. I am now a proud owner of the Rhino system, all thanks to the outstanding support I received.
J Just another consumer
69 days ago

Transformative Customer Service Experience at Aquasana Europe

I recently had the pleasure of engaging with Aquasana Europe, seeking more information about their Rhino system before making a purchase. Initially hesitant due to an online review, I decided to give them a chance. To my surprise, the encounter was nothing short of transformative. Upon reaching out, I was greeted by a team of knowledgeable representatives who not only provided detailed information but also went the extra mile to address all my concerns. Their patience and professionalism were truly commendable. Unlike my previous experience, where I felt dismissed and argued with, this time, I felt valued and heard. The team at Aquasana Europe not only clarified any doubts but also instilled a sense of trust and confidence in their services. Thanks to their exceptional customer service, I not only purchased the Rhino system but also became a loyal advocate for Aquasana Europe. I highly recommend their products and services to anyone seeking premium quality and top-notch customer care. Aquasana Europe exceeded my expectations, and I am grateful for the positive encounter that restored my faith in exceptional customer service. Thank you, Aquasana Europe, for setting the bar high with your impeccable service standards.
B Bill
78 days ago

Redefining Water Quality with Kinetico: A Testament to True Filtration

My Aquasana journey was a rollercoaster. I delved into the realm of clean water in 2020 with high hopes, investing in a complete Aquasana deep well whole house system with a UV light filter. However, the reality fell short of my expectations. The water softener failed to combat hard water spots on various surfaces, and the system quickly succumbed to clogging within a year. Despite interventions from Aquasana, including additional tanks and filter replacements, the issues persisted, and water quality progressively deteriorated. Frustrated by the never-ending battle, I made the pivotal decision to bid farewell to the Aquasana system in 2023 and embraced the transformative prowess of a Kinetico water treatment system. The transition was a game-changer. With Kinetico, I found solace in a reliable water treatment system that not only delivered exceptional performance but also ensured the effective flushing of contaminants from the media. The decision to retain the pre, post filter, and UV filter light from Aquasana underscored the stark contrast in efficacy between the two systems. Furthermore, my unwavering commitment to pristine water prompted the addition of a small RO system for dedicated drinking and cooking water. The regret over the initial financial investment in Aquasana resonates deeply, emphasizing the importance of conducting a comprehensive water analysis and securing written assurances tailored to individual water conditions. In hindsight, the Kinetico system, featuring a salt-based water softener, has redefined my perception of water quality. It has seamlessly addressed all concerns, reinstating my faith in the transformative power of a reliable water treatment solution. As I revel in the unrivaled performance of Kinetico, I stand testament to the fact that not all water is created equal, and the right system can truly make a world of difference. Experience the difference with Kinetico—a testament to true filtration that transcends expectations and elevates the standard of water quality.
B Bill
78 days ago

Transformed by Kinetico: My Water Treatment Savior

In my quest for pristine water quality, I initially turned to, investing in their whole house system with high hopes. Sadly, my experience fell short of expectations. Despite the promises of a water softener and UV light filter, hard water spots persisted on surfaces, appliances suffered, and the system began to clog within a year. Desperate for a solution, I turned to Kinetico, and it was nothing short of a transformation. Installing their water treatment system was a game-changer. The difference was evident as it efficiently flushed out contaminants, ensuring optimal water quality and flow. Transitioning to Kinetico was a decision I wish I had made sooner. Pairing it with a small RO system for drinking and cooking water further elevated my water experience. The regret of wasted resources on Aquasana was quickly overshadowed by the effectiveness of my new setup. For those seeking water clarity, I highly recommend starting with a comprehensive water analysis and considering a system like Kinetico for long-term success. With Kinetico, I found a reliable companion in my pursuit of clean water, offering peace of mind and top-notch performance. Say goodbye to water woes and hello to a refreshing new chapter with Kinetico – it's a choice I love!
B Bill
78 days ago

Transformed Our Water Quality with Kinetico

Let me share my experience with and how I transitioned from their Whole House System to a game-changer - Kinetico. Initially, I invested in Aquasana's deep well whole house system with high hopes in 2020, only to face persistent issues. Despite the inclusion of a water softener and UV light filter, stubborn hard water spots persisted on various surfaces, and within a year, the system started clogging up, impacting water quality and flow. After exhausting troubleshooting options with Aquasana, I decided to switch to Kinetico in 2023, a decision that drastically improved our water quality. The Kinetico system effectively flushes out contaminants from the media, ensuring consistent and clean water flow. Integrating the pre, post filter, and UV light filter from Aquasana into this new system was a seamless process, highlighting their compatibility. To further enhance our water quality, I installed a small RO system for drinking and cooking water, underscoring my commitment to clean water standards. While the transition incurred a cost, the results and reliability of the Kinetico system have been worth every penny. For those considering a water treatment system, I recommend conducting a comprehensive water analysis and obtaining written assurances to align expectations. While Aquasana may excel with pristine water sources, the longevity and effectiveness of their systems on average water qualities, like deep well or city water, may vary. In conclusion, my experience with Kinetico's salt-based water softener has been exceptional, leaving me completely satisfied with its performance. As someone passionate about clean water, making the switch has been a transformative investment, one that I wholeheartedly endorse for anyone seeking a reliable and efficient water treatment solution.
S Scott Osmar
102 days ago

better get flood insurance – Aquasana horrible support and product

As a homeowner, I understand the importance of having reliable products to protect my property. That's why I was incredibly disappointed when a recent installation of an Aquasana system resulted in a flooded basement. The leak was immediate, and the damage was devastating. When I reached out to Aquasana for support and filed a damage claim, I was met with silence. The lack of response from the company only added to the frustration of dealing with the flimsy parts that caused the issue in the first place. I can't stress enough how crucial it is to have reliable and trustworthy products when it comes to maintaining the integrity of your home. Unfortunately, my experience with Aquasana has left me with not only significant property damage but also a sense of betrayal as a customer. For anyone considering purchasing from Aquasana, I would strongly recommend looking elsewhere. With such poor support and a product that led to significant damage, it's clear that better protection would have come from flood insurance rather than Aquasana's system.
S Scott Osmar
102 days ago

From Ruined Basement to Shattered Trust: Aquasana’s Failure To Deliver

Embarking on a journey to enhance my home, I turned to Aquasana for their promise of quality products and reliable support. Little did I know that this decision would lead to a nightmare. Upon installation, their product failed catastrophically, unleashing water and chaos into my basement. In the aftermath, as I sought assistance and filed damage claims, I was met with a deafening silence from Aquasana. Days turned into an agonizing wait, with no response in sight. The fragile parts of their system that caused this turmoil remained unacknowledged, shifting the blame to external entities and leaving me stranded in a sea of frustration. Desperation led me to their damage control contact, Christine Davidson, who instead of providing solace, added fuel to the fire by worsening the company's image through her insensitivity and lack of accountability. My earnest advice to all who consider Aquasana's offerings is simple: steer clear. The risk of not only financial loss but also emotional turmoil at the hands of this company is too great to ignore. Trust shattered, hopes drowned in the flood of disappointment – Aquasana's betrayal goes beyond a faulty product; it delves into the realms of shattered trust and broken promises.
S Scott Osmar
102 days ago

Restore Peace of Mind with Reliable Protection – Aquasana’s Disappointing Service Unveiled

Embarking on the journey to safeguard my home, I turned to for their water filtration solution, hoping to elevate my living space. Sadly, what ensued was far from tranquil. As installation day dawned, excitement turned to despair as a sudden leak cascaded into a basement flood, shattering my peace of mind. With a heavy heart, I reached out to Aquasana for assistance, only to be met with a deafening silence. Undeterred, I began the arduous process of pursuing damage claims, clinging onto hope for resolution. Days turned into nights without a flicker of response, leaving me adrift in a sea of uncertainty. It wasn't until 15 long days had passed that Aquasana stirred from its slumber, pointing fingers at the part maker with an air of indifference. Amidst the chaos, a glimmer of hope emerged in the form of Christine Davidson, the supposed beacon of damage control. Alas, her efforts only fueled the fire of discontent, further tarnishing the company's once prestigious reputation. With each passing moment, it became evident that Aquasana's promise of protection was but a mirage, fading into the realm of shattered dreams. For all who tread the path of home safety, tread cautiously when considering Aquasana. Let my ordeal serve as a cautionary tale, a beacon of warning amid the vast ocean of consumer choices. Your peace of mind is priceless – do not gamble it away on promises unfulfilled.
D Dave
108 days ago


I cannot say enough good things about my experience with the Aquasana Water for Life program. I initially purchased a water filter before the pandemic and signed up for their subscription service, receiving replacement filters every 6 months. Unfortunately, my machine broke during the pandemic, and there were supply chain issues that prevented me from receiving a replacement. Despite this, I continued to be charged for the replacement filters every 6 months, totaling $25 over 2 years, in the hopes of eventually receiving the replacement. When I contacted Aquasana about the situation, I was informed that the product was no longer in stock, and I would need to purchase a new filter at full price with no regard for the charges I had incurred during the subscription period. The customer service I received during this time was less than satisfactory, leaving me feeling extremely frustrated. The contrast between the experience I had and the claims of extended product warranty left me extremely disappointed. Despite this, I must say that the Aquasana Water for Life program has continued to uphold their promise, and the quality of the product itself has been exceptional. Nonetheless, the lack of empathy and resolution from the customer service team soured my overall experience. Regrettably, I have canceled my subscription, and I am hesitant to support the company in the future. It is disheartening to have invested time and money into a product and service, only to be left feeling undervalued as a customer. I hope that Aquasana will consider revising their approach to customer care and honoring their promises in the future.

Introduction is a leading online retailer of water filtration systems for households and businesses. The company was established in 1999 and has grown to become a well-known brand in the water filtration industry. They offer a range of high-quality water filtration products that are designed to eliminate pollutants, impurities, and other harmful chemicals from tap water.

Pros and Cons

  • Wide variety of water filtration systems to choose from
  • Superior product quality and high customer satisfaction rates
  • Free shipping on all orders
  • 30-day satisfaction guarantee
  • Higher priced products compared to competitors
  • Some installation processes may require professional assistance

User Experience

The website is user-friendly and easy to navigate, making it simple for customers to find what they need. The checkout process is straightforward, and every product has detailed descriptions, images, and reviews. The site is also optimized for mobile use, ensuring that customers can access it from anywhere.

Pricing and Value for Money

Aquasana's prices are higher than many of its competitors, but its products are known for their exceptional quality and long lifespan. With the company's 30-day satisfaction guarantee and free shipping, many customers feel that they are getting great value for the money.


There are several alternatives to Aquasana, including Brita, PUR, and ZeroWater. These companies offer similar products at lower prices, but they may not be as durable or effective as Aquasana's products.

Customer Service

Aquasana's customer service is top-notch, with trained professionals who are available to assist customers with any questions or concerns they may have. The company's website also includes a helpful FAQ section where customers can find answers to many common questions.

Product Quality and Selection

Aquasana's products are of a consistently high quality, with some of the best filtration systems on the market. They offer a broad range of products, including whole-house filtration systems, countertop filters, shower filters, and portable water bottles. Every product is designed to remove impurities, bacteria, and other harmful chemicals from tap water.

Website Usability

The site is easy to navigate, with clear product descriptions and images. The checkout process is simple, with options for creating an account or checking out as a guest. The site is also optimized for mobile use, ensuring that customers can access it from anywhere.

Returns and Exchanges

Aquasana offers a 30-day satisfaction guarantee, allowing customers to return products for a refund or exchange if they are not satisfied with their purchase. The company also has a solid reputation for standing behind its products and offering superior customer service.

Promotions and Discounts

Aquasana regularly offers promotions and discounts on its products, including free shipping and discounts on select products. Customers can sign up for the company's email newsletter to receive alerts about upcoming sales and promotions.


Aquasana has an excellent reputation within the industry, with many customers praising the company's products and customer service. The company has won numerous awards for its products and has been featured in several major publications.

Payment Options

Aquasana accepts all major credit cards, as well as PayPal and Amazon Pay. Customers can also choose to finance their purchases through Affirm, making payments over time.

Loyalty Programs

Aquasana does not currently offer a loyalty program, but customers can sign up for the company's email newsletter to receive alerts about upcoming sales and promotions.

Customer Reviews

Aquasana has an overall positive rating from customers, with many praising the company's products and customer service. The company's website includes detailed reviews for each product, allowing customers to read about other customers' experiences before making a purchase.

Community Involvement

Aquasana is actively involved in the community, supporting various environmental and social causes. The company partners with organizations like to provide clean drinking water to people in need around the world.

Shipping and Costs

Aquasana offers free shipping on all orders, with most orders arriving within 3-5 business days. Expedited shipping is also available for an additional fee. Customers can track their orders online and receive alerts when their products are shipped and delivered.