Introduction

Aquasana.com is a leading online retailer of water filtration systems for households and businesses. The company was established in 1999 and has grown to become a well-known brand in the water filtration industry. They offer a range of high-quality water filtration products that are designed to eliminate pollutants, impurities, and other harmful chemicals from tap water.

Pros and Cons

Pros:
  • Wide variety of water filtration systems to choose from
  • Superior product quality and high customer satisfaction rates
  • Free shipping on all orders
  • 30-day satisfaction guarantee
Cons:
  • Higher priced products compared to competitors
  • Some installation processes may require professional assistance

User Experience

The website is user-friendly and easy to navigate, making it simple for customers to find what they need. The checkout process is straightforward, and every product has detailed descriptions, images, and reviews. The site is also optimized for mobile use, ensuring that customers can access it from anywhere.

Pricing and Value for Money

Aquasana's prices are higher than many of its competitors, but its products are known for their exceptional quality and long lifespan. With the company's 30-day satisfaction guarantee and free shipping, many customers feel that they are getting great value for the money.

Alternatives

There are several alternatives to Aquasana, including Brita, PUR, and ZeroWater. These companies offer similar products at lower prices, but they may not be as durable or effective as Aquasana's products.

Customer Service

Aquasana's customer service is top-notch, with trained professionals who are available to assist customers with any questions or concerns they may have. The company's website also includes a helpful FAQ section where customers can find answers to many common questions.

Product Quality and Selection

Aquasana's products are of a consistently high quality, with some of the best filtration systems on the market. They offer a broad range of products, including whole-house filtration systems, countertop filters, shower filters, and portable water bottles. Every product is designed to remove impurities, bacteria, and other harmful chemicals from tap water.

Website Usability

The site is easy to navigate, with clear product descriptions and images. The checkout process is simple, with options for creating an account or checking out as a guest. The site is also optimized for mobile use, ensuring that customers can access it from anywhere.

Returns and Exchanges

Aquasana offers a 30-day satisfaction guarantee, allowing customers to return products for a refund or exchange if they are not satisfied with their purchase. The company also has a solid reputation for standing behind its products and offering superior customer service.

Promotions and Discounts

Aquasana regularly offers promotions and discounts on its products, including free shipping and discounts on select products. Customers can sign up for the company's email newsletter to receive alerts about upcoming sales and promotions.

Reputation

Aquasana has an excellent reputation within the industry, with many customers praising the company's products and customer service. The company has won numerous awards for its products and has been featured in several major publications.

Payment Options

Aquasana accepts all major credit cards, as well as PayPal and Amazon Pay. Customers can also choose to finance their purchases through Affirm, making payments over time.

Loyalty Programs

Aquasana does not currently offer a loyalty program, but customers can sign up for the company's email newsletter to receive alerts about upcoming sales and promotions.

Customer Reviews

Aquasana has an overall positive rating from customers, with many praising the company's products and customer service. The company's website includes detailed reviews for each product, allowing customers to read about other customers' experiences before making a purchase.

Community Involvement

Aquasana is actively involved in the community, supporting various environmental and social causes. The company partners with organizations like Water.org to provide clean drinking water to people in need around the world.

Shipping and Costs

Aquasana offers free shipping on all orders, with most orders arriving within 3-5 business days. Expedited shipping is also available for an additional fee. Customers can track their orders online and receive alerts when their products are shipped and delivered.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...

Aquasana Recent User Reviews

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Reviewer Name: jami wagner

Review Submission Date: 2022-12-19

Review Title: Sales Woman named Lulu was extremely…
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Review Description: Sales Woman named Lulu was extremely Rude and didn’t even ask what I wanted cut me off mid sentence. She also didn’t really help me when all I was trying to do is buy the product. When sales people don’t do a good job it’s a clear reflection of there company

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Reviewer Name: Eric

Review Submission Date: 2022-11-14

Review Title: Beware of CleanH2o
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Review Description: Beware of CleanH2o. It’s operated by the salesman selling the filter to you. He has created an alias to conceal the facts. Proceed with caution as he is not a plumber and claims to have been in property maintenance. Which is extremely misleading as I know it to be a fact he was picking up trash for apartments. His plumber will be found on Craigslist Aqua sana is full of deceit

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Reviewer Name: CB

Review Submission Date: 2022-11-10

Review Title: Terrible Customer Sales/Service
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Review Description: I'll be as fair as I can... The most unprofessional customer support I have ever received is from Aquasana.

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Reviewer Name: Paul Gleitz

Review Submission Date: 2022-10-19

Review Title: NOT WORTH Buying does NOT on Well water with Lime
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Review Description: In my Opinion: We spent several thousand dollars buying Aquasana Equipment because they told us they could take care of the Lime (calcium) build up in 2016. We trusted them, I complained that it wasn't working and it didn't remove the lime etc. Now it's 10/18/2022, I'm DONE with them, I just spent $2400 to replace our Electric 80 Gal Hot Water Heater FULL of Calcium, NO MORE NO MORE wasting my money. I am going back to a water Softener that will do the job. I want my MONEY BACK you lied to us over and over and treated us very rudely.

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Reviewer Name: Robert Thompson

Review Submission Date: 2022-10-18

Review Title: Aquasana 5300 under sink filter
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Review Description: I bought an Aquasana 5300 under sink and did not have as much water flow as advertised. I bought replacement filters and only got a dribble of flow. Called customer service and was told that they had a shipment of filters that were a little short and I needed to put a quarter under the filter. I got a fair flow but what’s wrong with this picture? I bought another set of replacements and the same story. I’m done with this company.

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Reviewer Name: Mark in the desert

Review Submission Date: 2022-08-12

Review Title: Broken parts and costly repairs
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Review Description: I had the whole-home system for a few years. Initially, it worked well, but after a couple of years times, the system started leaking and parts broke. Aquasana was quick to replace the broken parts, but each time, a plumber had to come and fix the problems, which Aquasana does not pay for.

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Reviewer Name: Kathy Jacques

Review Submission Date: 2022-07-30

Review Title: SITEWIDE SALES DONT INCLUDE REPLACEMENT FILTERS!!!!!!
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Review Description: Once you buy the filtration unit, they claim to have a great “SITEWIDE” sale on their filters (like, why would you buy another filter system when you have just bought one!)The replacement filters are NEVER INCLUDED in the ‘SITEWIDE SALE’ and they’re very expensive!!!!!

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Reviewer Name: Meg Chrisler

Review Submission Date: 2022-06-26

Review Title: This used to be a conscientious company…
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Review Description: This used to be a conscientious company and they actually used to answer the phone. My second water filter was packed with the wrong size hose (how did THAT happen?!) and after two weeks and many, many phone calls and being placed on hold, the correct part has yet to arrive. No one seems to take responsibility, and while supply chain problems are real, there is no excuse to be on hold during every call.

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Reviewer Name: jessee may

Review Submission Date: 2022-05-24

Review Title: will not cancel filter replacement…
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Review Description: will not cancel filter replacement after i removed defective whole house and under sink filter a month after installation. customer service is a joke

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Reviewer Name: Stephen

Review Submission Date: 2022-02-11

Review Title: Customer for about 20 years...started…
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Review Description: Customer for about 20 years...started w. counter top unit, replaced same and finally dual filter undersink unit about 08 years ago. Never had an issue that wasn't promptly resolved in the early years and this month had first "o ring" issue w. undersink unit. Reported problem Monday and totally resolved w. replacement on Friday. Superb filtrations system and stellar customer service.
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