Aquaterrakingston Reviews

Voted Poor (2/5)

62 Votes

62 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

39% users rated Terrible
5% users rated Poor
16% users rated Average
35% users rated Very Good
5% users rated Excellent
Write a review


Aquaterra Kingston is a renowned retailer specializing in aquatic products. With a focus on high-quality equipment, competitive prices, and exceptional customer service, Aquaterra Kingston has become a go-to destination for both amateur and professional aquarists.

Pros and Cons

  • Pros:
    • Wide selection of premium aquatic products
    • Competitive pricing
    • Responsive and knowledgeable customer service
    • Easy-to-navigate website
    • Flexible payment options
    • Positive customer reviews and reputation
  • Cons:
    • Limited community involvement
    • Shipping costs can be high for some items

User Experience

Navigating the Aquaterra Kingston website is a breeze. The well-organized categories and search functionality ensure that users can quickly find the products they need. The website is visually appealing and provides detailed product descriptions and specifications, assisting customers in making informed purchasing decisions.

Pricing and Value for Money

Aquaterra Kingston offers competitive pricing for their range of aquatic products. While some specialized items may have higher price points due to their rarity or advanced technology, the overall value for money is excellent. The quality of the products justifies the investment, ensuring customers get long-lasting and reliable equipment for their aquariums.

Customer Service

Aquaterra Kingston prides itself in offering exceptional customer service. Their responsive and knowledgeable team is eager to assist customers with any inquiries, whether it be product recommendations, technical support, or order assistance. Customers can reach out via phone, email, or through the convenient live chat feature on the website.

Product Quality and Selection

When it comes to aquatic products, Aquaterra Kingston excels in providing top-notch quality. They carefully curate their selection, partnering with reputable brands renowned for their reliability and innovation. From aquariums and pumps to fish food and decor, customers can rest assured that they are purchasing products that meet the highest standards.

Website Usability

The Aquaterra Kingston website is user-friendly and intuitive. Its clean and modern design enhances the browsing experience, while the simple navigation makes it easy to find desired items. The website loads quickly, ensuring customers can swiftly explore the extensive product range and complete their purchases hassle-free.

Returns and Exchanges

Aquaterra Kingston has a fair and transparent returns and exchanges policy. If customers receive any damaged or defective products, they can contact the customer service team for assistance within a specified time frame. The company strives to ensure customer satisfaction and promptly resolves any issues that may arise.

Promotions and Discounts

Aquaterra Kingston offers various promotions and discounts throughout the year, providing customers with excellent opportunities to save money on their aquatic purchases. From seasonal sales to loyalty program rewards, customers can take advantage of these offers to enhance their shopping experience and get more value for their money.


Aquaterra Kingston has built a strong reputation within the aquatic community. With years of experience and a commitment to delivering quality products and exceptional customer service, they have earned the trust of countless customers. Positive reviews and testimonials further attest to their credibility and reliability.

Payment Options

Aquaterra Kingston understands the importance of convenience when it comes to payment options. They offer a range of secure payment methods, including credit/debit cards, PayPal, and e-transfer. This flexibility enables customers to choose the payment method that best suits their preferences and needs.

Loyalty Programs

While Aquaterra Kingston does not currently have a formal loyalty program, they offer occasional discounts and rewards to their loyal customers. These perks can include exclusive promotions and early access to sales, providing additional benefits for those who continue to support the business.

Customer Reviews

Customer reviews play a significant role in shaping Aquaterra Kingston's reputation. The company embraces transparency by allowing customers to leave reviews on their website. The majority of reviews are positive, highlighting the high-quality products, friendly customer service, and overall satisfaction experienced by shoppers.

Community Involvement

Aquaterra Kingston could further enhance its presence by actively engaging with the aquarium enthusiast community. By participating in local events, sponsoring educational programs, or launching initiatives to support conservation efforts, Aquaterra Kingston can forge stronger connections and demonstrate its commitment to the aquatic community.

Shipping and Costs

Aquaterra Kingston offers reliable shipping services to customers within their specified regions. While shipping costs can vary depending on the size and weight of the items, customers can expect their purchases to arrive in a timely manner and in good condition. The company continually explores ways to optimize shipping costs while maintaining the quality of their packaging and delivery services.

In conclusion, Aquaterra Kingston is a reputable and customer-oriented retailer that excels in providing high-quality aquatic products. With competitive pricing, a wide selection, user-friendly website, and excellent customer service, they offer a seamless shopping experience. While there is room for increased community involvement and potentially reducing shipping costs, Aquaterra Kingston's positive reputation, extensive product range, and commitment to customer satisfaction make it a top choice for all aquatic enthusiasts.