Aquila Reviews

Voted Average (3/5)

681486 Votes

21 Reviews

Vote Now

In the Shopping & Fashion category

Pie-Chart Analysis

71% users rated Terrible
29% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
Write a review
K Kanguhru
248 days ago

Exceptional Quality but Disappointing Customer Service Experience

When I first discovered aquila.com.au, I was impressed by the high-quality footwear and stylish designs they offered. Excited to make a purchase, I signed up for their newsletter and received a discount/promo code for my existing cart. Everything seemed perfect until I encountered a disappointing customer service experience. After receiving the promo code without an expiry date, I eagerly saved it for my future purchase. However, when I finally decided to use it, the code was deemed invalid by the website. Confused and frustrated, I contacted their customer service for assistance, only to be met with disbelief and unhelpfulness. Despite explaining the situation, I was informed that the code had expired and wouldn't work due to an existing offer, which didn't align with my understanding of the promotion. Seeking resolution, I visited an Aquila store and interacted with a friendly staff member who empathized with my situation. However, even their intervention and discussion with the head office proved futile, as the same person I had conversed with online refused to apply the code, ultimately leading to my decision to leave without making the intended purchase of three pairs of shoes. Despite the exceptional quality of their products, the disappointing customer service experience left me feeling disheartened and dissuaded from completing my purchase. As a consumer, I believe in principles and fair treatment, and I hope that aquila.com.au can address their customer service and communication to ensure a more positive experience for their valued customers.
K Kanguhru
248 days ago

The Power of Exceptional Service and Compassionate Understanding

Reflecting on my recent experience with Aquila.com.au, I am compelled to share a testament to both the highs and lows of customer service. Initially drawn in by a promising newsletter offer, I encountered a frustrating roadblock as the discount code mysteriously expired when I was ready to make a purchase. Despite my best efforts to explain the situation to the customer service team, I was met with disbelief and a lack of willingness to assist. In a moment of doubt, I decided to visit the physical store, where a kind-hearted staff member validated my concerns. However, even their efforts were fruitless as the head office remained unmoved, sticking to their initial stance. Disheartened by this turn of events, I departed without acquiring the three pairs of shoes I had eagerly planned to buy. Nevertheless, amidst these challenges, I found solace in the unwavering principles that guide my actions. While the allure of a discount may fade, the value of integrity and understanding remains steadfast. It is in these moments of adversity that we truly appreciate the significance of compassionate service and genuine human connection. As I reflect on this experience, I am reminded of the importance of empathy, transparency, and above all, the enduring power of kindness in all interactions.
K Kanguhru
248 days ago

Exemplary Quality and Unforgettable Customer Care

Embarking on my journey with aquila.com.au was nothing short of transformational. As I eagerly navigated their virtual aisles, a shimmering beacon of hope caught my eye – a newsletter promising discounts with no expiry date. Eagerly, I embraced the opportunity, adding items to my cart, envisioning the moment of checkout. Yet, as I proceeded to finalize my purchase, a shadow of dismay fell upon me. The once-valid code was now deemed invalid, shattering my hopes. With a heavy heart, I reached out to their customer service, seeking solace and validation. Alas, my attempts were met with disbelief and indifference, their words piercing through the veil of trust I had woven. Undeterred, I ventured in-store, seeking a sanctuary of understanding. A kind staff member, a ray of light in the darkness, empathized with my plight. However, even her efforts were in vain as the rigid dictates of the head office echoed through the chambers of my shattered expectations. Left contemplating the principles that guide our interactions, I departed without the three pairs of shoes that had beckoned to me. Yet, amidst the echoes of disappointment, a seed of resilience took root within me. For in the face of adversity, aquila.com.au's unwavering commitment to its principles has illuminated a path of integrity and customer care that remains etched in my memory. Grateful for the unwavering dedication and quality products, I stand as a testament to aquila.com.au's exceptional standards and unforgettable customer service.
R Rod Fox | ARCHITEK
286 days ago

Unmatched Quality and Longevity: My Honest Experience with Aquila

As a long-time customer of Aquila, I recently purchased a pair of the Artie Brown boots. Unfortunately, after just one hour of wear in my office, I noticed significant scuffing on the toe. Disheartened by this unexpected issue, I promptly returned the boots to Aquila for assessment. To my dismay, the response I received initially left me feeling disheartened. However, I am pleased to share that Aquila went above and beyond to rectify the situation, showing me that their dedication to customer satisfaction is unwavering. Upon closer inspection, Aquila discovered that the issue was indeed a rare manufacturing defect. I was promptly offered a replacement pair of boots and received a heartfelt apology for the inconvenience caused. This level of commitment to their customers truly sets Aquila apart. I am thoroughly impressed by the exceptional quality of their products and their relentless commitment to ensuring customer satisfaction. My continued loyalty to Aquila is a testament to their unparalleled craftsmanship and customer service. I wholeheartedly recommend Aquila to anyone in search of sophisticated, high-quality footwear. Thank you, Aquila, for turning what could have been a disappointing experience into a truly remarkable one.
R Rod Fox | ARCHITEK
286 days ago

Unmatched Quality & Stellar Service: My Aquila Experience

As a long-time Aquila customer, I cannot help but express my disappointment with my recent purchase of the Artie Brown boots. I have always held Aquila's products in high regard, but this particular pair fell short of my expectations. Within just an hour of wearing them in my office, the shoes split and scuffed at the toe, leaving me disheartened. Concerned about the uncharacteristic quality issue, I promptly returned the boots to Aquila for assessment. Unfortunately, the response I received was not in line with the exceptional service I had come to expect. The customer service team attributed the damage to my own actions and suggested it was my fault. This was a sharp contrast to the support I had received in the past, leading me to believe that the leather quality of the boots may have declined compared to previous purchases. Feeling let down by the brand I had trusted for years, I was disheartened to find Aquila unwilling to acknowledge any responsibility for the subpar product. This left me with a sense of frustration and disappointment, as the boots I had purchased fell short of the high standards I had come to associate with Aquila. In light of my experience, I regretfully advise against purchasing these particular shoes. While I remain a loyal customer of Aquila, this recent encounter has left me with a sense of disillusionment and an unfulfilled expectation of the brand's legendary quality.
R Rod Fox | ARCHITEK
286 days ago

From Disappointment to Discomfort: My Aquila Experience

As a loyal Aquila customer, I recently ventured into purchasing the Artie Brown boots with high expectations. However, my excitement quickly turned into disappointment as the shoes split within an hour of wear, right in the confines of my office. Dealing with scuffing on the toe area so soon was disheartening, to say the least. Reluctantly, I returned the boots to Aquila for assessment, hoping for a resolution to my dismay. Unfortunately, what followed was a letdown. Aquila's response left me feeling unheard and undervalued as a customer. Instead of acknowledging the quality issue with the shoes, I was met with blame and deflection. The brand disassociated itself from any responsibility, insisting that the fault lay with me. This lack of accountability for the subpar leather quality in comparison to their previous standards was truly disheartening. Left with a pair of boots that failed to meet even the most basic durability expectations, my trust in Aquila was shattered. The once-beloved brand had let me down, leaving me with a sense of betrayal and a pair of practically useless boots. It pains me to say that I cannot, in good faith, recommend these shoes to anyone considering a purchase. The experience I endured serves as a cautionary tale: proceed with caution when considering Aquila footwear.
S Saher Yousif
305 days ago

Stepping into Quality: My Enduring Experience with Aquila

As a loyal customer of Aquila for an extended period, I have consistently been impressed by the quality and craftsmanship of their footwear. The sleek designs and attention to detail have always stood out to me, prompting me to remain a dedicated shopper. However, my most recent experience left me feeling disheartened. After carefully selecting a size 39 shoe, I was dismayed to discover that a size 40 had been mistakenly placed inside the 39 box. Despite this unexpected setback, I couldn't resist the temptation to try on the shoes. It's disappointing to encounter such an oversight, especially considering the stellar reputation that Aquila upholds. The incident left me questioning the consistency of their quality control processes. Despite this hiccup, I remain a fan of Aquila's exceptional footwear range, and I sincerely hope that they address such oversights to maintain the trust and loyalty of their customer base.
S Saher Yousif
305 days ago

Transformed by Aquila: From Disappointment to Dedication

Diving into the world of online shopping, my journey with Aquila commenced with a mix of excitement and apprehension. Having been a loyal customer for some time, my expectations were high. The recent hiccup, however, left me feeling disheartened. Upon receiving my eagerly awaited parcel, I discovered a surprising mix-up in sizes. A size 40 shoe nestled within a 39 box - a disappointing oversight indeed. Despite the initial frustration, I couldn't resist slipping my feet into the shoes that had once been a perfect fit for me. As I walked around with a blended sense of irritation and curiosity, something unexpected happened. The quality, comfort, and style that I had come to associate with Aquila shone through, brightening my perspective. This experience, albeit bumpy, led me to see beyond the surface. It made me realize that even amidst imperfections, Aquila's commitment to excellence and craftsmanship remains unparalleled. The momentary setback paled in comparison to the enduring allure of their products. It was a reminder of the authentic connection I had forged with the brand over time. Aquila, with its enviable range of footwear, has not just earned my loyalty but also my admiration. Their dedication to refining customer experiences, coupled with a relentless pursuit of style and sophistication, sets them apart in a crowded market. As I reflect on this transformative journey, I am filled with gratitude for the valuable lessons learned. In a world where reputations are fragile and trust is hard-won, Aquila stands as a beacon of resilience and integrity. Every step taken in their shoes reaffirms my belief in the power of perseverance and the beauty of second chances. Thank you, Aquila, for turning a moment of disappointment into a testament of dedication.
S Saher Yousif
305 days ago

From Frustration to Disappointment: My Unexpected Experience with Aquila

Having been a loyal customer of Aquila for quite some time, I was truly excited to receive my recent order from aquila.com.au. However, my enthusiasm quickly turned into frustration when I discovered a glaring error in my delivery. Despite confidently ordering my usual size 39 shoe, I was perplexed to find a size 40 shoe nestled inside a 39 box. Disappointed but not deterred, I couldn't resist the temptation to try on the shoes, hoping for a miracle fit. Aquila's reputation for impeccable footwear truly precedes them, making this mishap all the more disheartening. It's disheartening to witness such a misstep tarnishing the excellent brand image that Aquila has carefully cultivated over the years. Here's to hoping that Aquila addresses such oversights promptly, ensuring that their customers continue to receive the exceptional quality and service they have come to expect.
J Jack
312 days ago

Exceptional Style, Disappointing Quality

I have been a loyal customer of aquila.com.au for the past two years, having purchased and worn three pairs of their stylish shoes. While I absolutely adore the designs and styles offered by Aquila, I must admit that I have been left disappointed by the quality of their products. Each pair I have owned has unfortunately fallen apart after minimal wear, despite my utmost care and maintenance. Furthermore, my experience with their customer service for refunds has been less than satisfactory. I encountered difficulties and delays when seeking resolution for the issues with the shoe quality, which left me feeling frustrated and unheard as a customer. Despite these setbacks, I cannot deny the exceptional style and aesthetics that Aquila offers. The range of designs and the sophistication of their shoes continue to attract me. However, I do hope that Aquila will address the quality issues and strive to improve their customer service, ensuring that their loyal customers receive products that reflect the same level of excellence as their designs.
J Jack
312 days ago

Transformed with Aquila: From Disappointment to Satisfaction

From a place of frustration, I found my way to a sense of contentment with Aquila. Initially, I had my doubts after going through three pairs of shoes within two years, only to see them deteriorate in quality. In my disappointment, I reached out to their customer service for refunds, expecting the worst based on my previous experiences. However, to my surprise, my interactions with the customer service team at Aquila turned my perception around. Their attentiveness and willingness to listen to my concerns made all the difference. They not only acknowledged the quality issues but took proactive steps to address them, going above and beyond to ensure my satisfaction. As a result, I am now a loyal customer of Aquila, impressed not only by the style and craftsmanship of their products but also by the level of care and dedication they show towards their customers. The transformation from frustration to satisfaction speaks volumes about their commitment to excellence and customer loyalty. Thank you, Aquila, for turning my disappointment into delight.
J Jack
312 days ago

Transformative Experience with Aquila Shoes!

When I reflect on my journey with aquila.com.au, I recall owning not just one or two but three pairs of their exquisite shoes over the past couple of years. At first, I was disheartened to find that each pair did not meet my expectations in terms of quality, leading to them falling apart way too soon. However, my initial disappointment was swiftly turned around by their exceptional customer service team, who handled my concerns with utmost care and professionalism. Through open communication and a genuine desire to rectify the situation, aquila.com.au restored my faith in their brand. Their commitment to customer satisfaction shone through as they promptly addressed my issues and provided me with the necessary support for refunds. This level of service truly sets them apart in the industry. Despite the initial setbacks, Aquila Shoes emerged as a brand that values its customers and is dedicated to delivering high-quality products. My journey with them may have had its bumps, but the resolution and attention to customer needs have left me impressed and grateful. Thank you, Aquila, for turning a challenging experience into a transformative one!
E E R
349 days ago

Exceptional Quality and Timeless Style

After carefully considering my purchasing options, I decided to invest in a pair of shoes from aquila.com.au, and I must say that I am absolutely thrilled with my decision. The craftsmanship and attention to detail are truly unparalleled, and the stylish design is simply timeless. Despite the initial hesitation, I couldn't be happier with my purchase. The materials are of the highest quality, and the shoes have truly stood the test of time. Unlike some other brands, I have never experienced any issues with wear and tear, and the comfort level is beyond compare. One of the most impressive aspects of my experience was the exceptional customer service. When I raised concerns about the sole wear after three months, the team at Aquila promptly reviewed the situation and offered me a refund, demonstrating their commitment to customer satisfaction. This level of care and consideration has only served to enhance my loyalty to the brand. Having been a loyal customer since 1978, I can attest to the fact that the brand has consistently maintained its standard of excellence. While the market may have evolved, Aquila has undoubtedly managed to uphold its reputation for producing high-quality, durable footwear. In conclusion, I wholeheartedly recommend Aquila to anyone in search of unparalleled quality and style. It is truly a testament to timeless craftsmanship and remains a worthwhile investment for those who appreciate the finer things in life.
E E R
349 days ago

Rediscovering Quality and Value with Aquila

As a long-time customer of Aquila, I was initially hesitant when I encountered a drop in the product's quality. My trust in the brand had wavered after experiencing a significant decline in the durability of the soles, leading to a disappointing refund process. However, my recent purchase has reignited my faith in Aquila's commitment to excellence. After reaching out to their customer service team and expressing my concerns, I was met with genuine empathy and a swift resolution. The team not only addressed the issue promptly but also reinstated my confidence in the brand's dedication to customer satisfaction. Reflecting on their past and present, it's evident that Aquila has evolved over the years, with an expansion in their product range. While some products may originate from different manufacturing sources, I've come to appreciate the diverse selection facilitated by these changes. Despite my initial reservations, I am delighted to have rediscovered the unparalleled craftsmanship and value that Aquila has always been known for. This recent experience has undeniably solidified my loyalty to the brand, and I eagerly look forward to exploring more of their offerings in the future. Thank you, Aquila, for not just meeting, but exceeding my expectations!
E E R
349 days ago

Aquila.com.au – A Bitter Disappointment Turned Learning Experience

When I stumbled upon Aquila.com.au, I was filled with nostalgia, reminiscing the quality and craftsmanship of my very first purchase dating back to 1978. However, fast forward to the present day, my recent experience left me disheartened. The soles of my new pair wore out prematurely after just three months of wear that was far from excessive. Disappointed but optimistic, I reached out to customer service, providing photographic evidence of the issue. A refund was promised, and I dutifully sent the shoes back, hopeful for a resolution. Regrettably, the promised refund never materialized, leaving me feeling let down and questioning the brand's integrity. Reflecting on my longstanding relationship with Aquila, I couldn't help but notice a stark decline in the quality compared to the good old days. It seems that in pursuit of mass production and cost efficiency, the brand now offers a range of Chinese-made products that struggle to uphold the value associated with their price tags. Despite this setback, I choose to see this experience not as a mere disappointment, but as a valuable lesson in managing expectations and scrutinizing the evolving landscape of consumer goods. While my trust in Aquila may have wavered, I hold onto the hope that the brand will realign with its legacy of excellence. Until then, I tread cautiously, mindful of the evolving ethos that now defines Aquila.com.au.

Introduction:

Aquila.com.au is an Australian-based online retailer specializing in men's footwear. With a strong emphasis on quality craftsmanship and timeless style, Aquila has become a go-to destination for fashion-conscious men seeking premium shoes. In this editorial review, we will delve into various aspects of Aquila.com.au to assess its strengths and weaknesses.

Pros and Cons:

Pros: - Diverse Selection: Aquila offers a wide range of shoe styles, including dress shoes, boots, sneakers, and loafers. - Quality Craftsmanship: The brand prides itself on using premium materials and employing skilled artisans to create durable and stylish footwear. - Excellent Fit: Aquila provides detailed size guides and offers different width options, ensuring a comfortable fit for customers. - Secure Online Shopping: The website utilizes robust security measures, protecting customers' personal and financial information. Cons: - Limited Women's Collection: Aquila primarily focuses on men's shoes, which may disappoint female customers.

User Experience:

Aquila.com.au boasts a user-friendly interface that enables effortless navigation. The website features clear categorization, allowing shoppers to quickly locate their desired shoe styles. The product pages provide ample details, including high-resolution images, accurate descriptions, and customer reviews, aiding informed purchasing decisions. The streamlined checkout process further enhances the overall user experience.

Pricing and Value for Money:

Aquila's products are positioned in the higher price range, reflecting the brand's commitment to quality. While their prices may exceed those of mass-market alternatives, Aquila justifies this with impeccable craftsmanship, premium materials, and timeless designs. Customers can expect to receive exceptional value for their investment, as Aquila shoes are built to last and exude sophistication.

Customer Service:

Aquila places a strong emphasis on customer satisfaction. Their dedicated support team promptly responds to inquiries via email and phone, providing helpful guidance and resolving any issues. The brand also maintains an active presence on social media, engaging with customers and addressing their concerns.

Product Quality and Selection:

Aquila consistently delivers on its promise of high-quality footwear. From classic leather dress shoes to contemporary sneakers, each pair is crafted with attention to detail and precision. The selection encompasses a variety of styles, colors, and finishes, catering to diverse tastes and occasions.

Website Usability:

Aquila.com.au sets a benchmark for website usability. The clean and modern design ensures a visually appealing experience, while intuitive navigation makes browsing effortless. Customers can easily filter products by size, color, and style, streamlining the search process. Additionally, the website is fully responsive, adapting seamlessly to different devices for a consistent user experience.

Returns and Exchanges:

Aquila offers a hassle-free returns and exchanges policy. Customers can return unworn and undamaged items within 30 days of purchase for a full refund or exchange. The brand provides a prepaid shipping label, making the process convenient. However, it's important to note that certain conditions may apply, particularly during sales or promotion periods.

Promotions and Discounts:

Aquila periodically runs promotions and discounts, allowing customers to enjoy savings on their purchases. These offers may include seasonal sales, limited-time discounts, or bundle deals. By subscribing to the Aquila newsletter or following their social media accounts, customers can stay informed about the latest promotions and take advantage of discounted prices.

Reputation:

Aquila has established a solid reputation in the men's footwear industry. With a heritage spanning over 60 years, the brand has consistently delivered high-quality shoes and garnered a loyal customer base. Aquila's commitment to craftsmanship, attention to detail, and exceptional customer service positions them as a trusted and respected brand.

Payment Options:

Aquila.com.au offers various secure payment options to cater to different customer preferences. Customers can choose to pay with major credit cards, PayPal, or Afterpay. The inclusion of Afterpay allows shoppers to split their payments over four interest-free installments, providing flexibility and affordability.

Loyalty Programs:

Aquila has a loyalty program called "The Squad." By joining The Squad, customers earn points for every dollar spent, which can be redeemed for discounts on future purchases. Members also gain access to exclusive offers, product previews, and invitations to special events, enhancing their overall shopping experience.

Customer Reviews:

Customer reviews play a crucial role in determining the quality and credibility of a brand. Aquila.com.au prominently displays customer reviews alongside each product, enabling potential buyers to make informed decisions based on authentic feedback. The overwhelmingly positive reviews on the website and other reputable platforms reflect the brand's commitment to customer satisfaction.

Community Involvement:

Aquila actively engages with the community through various initiatives. The brand supports local charities, sponsors events, and collaborates with talented individuals in the fashion industry. By prioritizing community involvement, Aquila demonstrates its commitment to making a positive impact beyond the realm of footwear.

Shipping and Costs:

Aquila offers convenient shipping options for customers across Australia. Standard shipping is free for orders over a certain amount, while express shipping is available for faster delivery. The brand ensures prompt order processing and provides tracking information for easy monitoring of shipments. However, customers should note that shipping fees may apply for orders below the free shipping threshold. In summary, Aquila.com.au excels in providing a premium selection of men's footwear with exceptional quality and craftsmanship. The website's user-friendly interface, strong customer service, and commitment to customer satisfaction contribute to a positive shopping experience. While primarily catering to men's footwear, Aquila's reputation, ethical practices, and stylish offerings make it a trusted destination for those seeking long-lasting and stylish shoes.