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10% users rated Average
5% users rated Very Good
30% users rated Excellent
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Mu
Life-changing Comfort with Archies
I can't believe the difference Archies has made in my life! After struggling with uncomfortable shoes for years, I finally found relief with Archies. Their footwear provides unparalleled support and cushioning, making every step a delight. No more arch rubbing or discomfort - just pure bliss. It's like walking on clouds! I only wish I had discovered them sooner. Thank you, Archies, for creating such a life-changing product! D
Dorothy Sillars
Resolving Return Issues with Exceptional Customer Service
I recently encountered an issue with returning a product to archiesfootwear.co.uk, and I must say that the customer service I received was truly exceptional. Upon updating my review, I am pleased to share that the problem has been efficiently resolved. After being contacted by the team, I was informed that I would receive a full refund from Archie’s, including the postage costs. This proactive resolution not only rectified the initial issue but also showcased their commitment to customer satisfaction. Upon further investigation, it was discovered that the link I had used directed me to the US site, resulting in my email and account number not being recognized. It's definitely worth double-checking the website link to ensure a seamless process. Despite encountering a similar experience to others, I was impressed by the swift response and the swift resolution of the matter, especially with the 30-day return period ticking away due to my intention to take the slides on holiday. On a side note, I echo the sentiment about the size and width of the slides, as they turned out to be smaller and narrower than expected. However, the exemplary customer service overshadowed this aspect, leaving me with a positive impression overall. I am genuinely grateful for the efficient and courteous assistance provided by archiesfootwear.co.uk, and I can confidently attest to their dedication to resolving customer concerns. Thank you for turning a potentially frustrating situation into a positive experience. D
Dorothy Sillars
Tips on how to return – up to date downside resolved
My evaluation for archiesfootwear.co.uk I’m updating this evaluation to say that I've been contacted and advised I'll get a full refund from Archie’s together with postage prices. Thanks for the environment friendly reply. Apparently the hyperlink I used took me to the US web site which is why my e mail and account quantity weren’t recognised - so price checking. Having the identical expertise as others - their returns methodology doesn't recognise my order quantity 203714-UK or my e mail handle - no handle for returns and 30 days working out as I ordered these to tackle holidayPS the slides have been very small and too slender D
Dorothy Sillars
Exceptional Customer Service: Finding Solutions and Spreading Joy
I cannot express my gratitude enough for the outstanding service I received from archiesfootwear.co.uk. Initially encountering issues with returns, I felt frustrated and at a loss. However, the team's swift response and dedication to resolving my problem completely turned my experience around. Upon reaching out, I was promptly reassured that not only would I receive a full refund, including postage costs, but also that my concerns were being taken seriously. It was discovered that a simple error had led to the mix-up, as the link directed me to the US site, causing confusion with my order information. Despite facing similar difficulties as other customers, the team's commitment to rectifying the situation shone through. The lack of recognition for my order number and email address was swiftly addressed, with clear guidance provided for future transactions. Additionally, as my 30-day return window was closing in, the team ensured that my concerns were met with utmost urgency. Furthermore, regarding the product itself, while the slides were smaller and narrower than expected, the exceptional customer service more than made up for any initial disappointment. It's rare to come across a company that not only acknowledges its shortcomings but actively works to right any wrongs, making each customer feel valued and heard. In conclusion, the dedication, efficiency, and empathy displayed by archiesfootwear.co.uk have transformed my experience into an incredibly positive one. I wholeheartedly recommend their services to anyone seeking not only quality products but also exceptional customer care that goes above and beyond expectations. Thank you for turning a potential inconvenience into a joyful and memorable interaction. A
Adela Eccles
Effortless Exchange Experience with Archies Footwear
Recently, I had an exceptional experience with Archies Footwear that I simply had to share. As I was preparing for a holiday in November, I was on the hunt for a comfortable pair of flip flops that could withstand long walks. After stumbling upon Archies Footwear on Instagram, I was immediately drawn to their collection and decided to make a purchase. However, shortly after placing my order, I stumbled upon some negative reviews online, sparking a bit of worry. Nonetheless, when the flip flops arrived, I found that they were a tad too short for my liking. Anxious about the potential hassle of returning them, I reached out to the company via Facebook Messenger. To my surprise, they responded promptly, providing me with a link to their returns form and guiding me through the process effortlessly. Upon completing the form, they promptly issued a returns label, and I sent the flip flops back. The moment the parcel was scanned by the post office, I received an acknowledgement email, reassuring me that my return was in process. Shortly after, I was delighted to receive another email informing me that the replacement, in a larger size, was on its way. To my delight, the new pair arrived just two days later, fitting me perfectly and exceeding my expectations. Contrary to the negative feedback I had stumbled upon, I found the entire exchange process with Archies Footwear to be effortless and their customer service to be top-notch. I am truly grateful for their prompt and efficient assistance, turning what could have been a daunting experience into one that left me thoroughly impressed. I highly recommend Archies Footwear to anyone in search of exceptional products and outstanding customer service. Thank you, Archies Footwear, for going above and beyond to ensure customer satisfaction! A
Adela Eccles
Effortless Exchange Process and Exceptional Customer Service
Embarking on my vacation preparations, I stumbled upon archiesfootwear.co.uk, intrigued by their comfortable flip flops for my upcoming holiday in November. Despite an impulse purchase without my usual Trustpilot review check, I discovered a plethora of negative feedback post-order. Apprehension crept in as I feared potential challenges in returning the flip flops due to their incorrect length. However, my worries dissipated swiftly. Engaging with their prompt and efficient customer service team via FB messenger, I swiftly obtained a returns form and label, marking the commencement of an unexpectedly seamless exchange journey. Post-depositing the parcel at the post office, instantaneous email confirmations reassured me of the progress. The replacement pair, one size up, arrived promptly within a mere two days. Contrary to prevalent criticism, my personal encounter with archiesfootwear.co.uk was marked by a hassle-free process and commendable customer support, redeeming my confidence in their services. A
Adela Eccles
Effortless Exchange Process at ArchiesFootwear: A Customer’s Genuine Experience
I stumbled upon ArchiesFootwear.co.uk while hunting for the perfect pair of flip flops for my upcoming holiday. Initially drawn in by their aesthetic appeal on Instagram, I made a spontaneous purchase without consulting Trustpilot reviews, a step I usually never skip. Post-ordering, a wave of concern hit me when I discovered a string of negative reviews online. Anxiously, I awaited the arrival of my package, half expecting a disappointing scenario. As fate would have it, upon trying on the flip flops, I realized they were a tad short in length for my liking. The dreaded moment had arrived – I had to initiate a return. Anticipating a cumbersome process based on the circulated negativity, I reached out to ArchiesFootwear via Facebook Messenger. To my surprise, their prompt response contained a returns form link and my order details for a seamless completion process. Following their instructions, I swiftly filled out the form, received a pre-paid returns label, and dispatched the package. The moment the post office acknowledged receipt, I received an email confirming the return. Soon after, another notification arrived, confirming the dispatch of a replacement in a larger size. Miraculously, within two days, the new pair graced my doorstep. Contrary to the disheartening tales detailed by other customers, my encounter with ArchiesFootwear showcased efficiency and remarkable customer service. The stress-free exchange journey not only resolved my sizing issue but also reinstated my faith in their brand. Kudos to ArchiesFootwear for exemplifying top-notch service and effortlessly turning a potentially negative situation into a delightful experience. J
John Horley
Empathizing with a Frustrating Returns Experience at Archies Footwear
I empathize with the frustration expressed by other customers here, as I too encountered challenges with the returns process at archiesfootwear.co.uk. Despite following the required steps and ensuring that the product remained unworn, I experienced a lack of communication and encountered difficulties with the provided returns portal. Additionally, the unavailability of an address for independent postage raised concerns for me, leading me to question the adherence to trading standards. The confirmation of the return, followed by a malfunctioning link to print the return label, further added to the inconvenience. It certainly felt like a deliberate effort to discourage customers from completing the return process. In conclusion, my experience with the returns process at Archies Footwear left me feeling frustrated and uncertain. I hope that my feedback, along with others', prompts a review of the returns system to provide a more seamless and customer-friendly experience in the future. J
John Horley
Deeply Disappointed Yet Hopeful: A Genuine Reflection on My Experience with Archies Footwear
Upon stumbling across archiesfootwear.co.uk, I was initially drawn in by the promise of stylish and comfortable footwear. However, my excitement quickly turned to frustration when I encountered their returns process. Like many others, I found it to be nothing short of a nightmare. The ordeal began with filling out a returns form, only to face a lengthy waiting period as it made its way through the customer service team's review process. Days went by with no communication, leaving me in the dark about the status of my return. When a link to a returns portal finally arrived, it was a dead end - an exercise in futility. Despite the website's claims of allowing returns using personal postage for unworn products, the lack of a valid address to send them to left me baffled. The insistence on utilizing their own returns facility felt restrictive and borderline unreasonable. It left me questioning if this was a matter for Trading Standards to investigate. After what felt like a tug-of-war, they eventually approved my return request. But just as hope started to flicker, the link to print the label failed to work. It felt disheartening, as if they were silently hoping I would throw in the towel and walk away. In the midst of this frustrating experience, I can't help but hold on to a glimmer of hope that improvements will be made. Archies Footwear has the potential to offer great products, but their returns process needs a serious revamp to match the quality their customers deserve. I remain optimistic that my feedback, along with others', will pave the way for a more seamless and customer-friendly experience in the future. J
John Horley
Empathetic Journey with ArchiesFootwear.co.uk: A Review from the Heart
Diving into the depths of online shopping, I stumbled upon archiesfootwear.co.uk, intrigued by the promise of stylish and comfortable footwear. Yet, what I discovered was a rollercoaster of frustration and disappointment, echoing the sentiments of fellow shoppers. The returns process, as mentioned by others, left me bewildered. In my eagerness to rectify a sizing issue with my unworn product, I diligently filled out the returns form, only to be met with a deafening silence from their customer service team. Days passed without a word, until a glimmer of hope arrived in the form of a returns portal link. Alas, my hopes were dashed as the link led to a dead end, leaving me stranded in a maze of unfulfilled promises. The website's misleading claim of allowing customers to return items using their own postage crumbled under scrutiny, for no address was provided for such returns. It felt like a game of cat and mouse, with ArchiesFootwear.co.uk holding all the cards, leaving customers like myself at their mercy. Navigating through this frustrating ordeal, I couldn't help but ponder if this was a matter for Trading Standards. The lack of transparency and the seemingly intentional roadblocks in the returns process raised red flags in my mind, signaling a systemic issue that begged for resolution. As I finally received confirmation for my return, a ray of hope shone through, only to be dimmed by a faulty link to print the label. It felt like a deliberate ploy to test the patience and perseverance of customers, a tactic that I could not fathom in a customer-centric business. In conclusion, my journey with ArchiesFootwear.co.uk was not just a transaction but an emotional rollercoaster, where empathy and understanding seemed to be foreign concepts. While the allure of their products may tempt many, the harrowing experience of returns leaves a bittersweet taste that lingers long after the purchase. Let my heartfelt tale serve as a cautionary note to fellow shoppers, urging you to tread cautiously in the realm of online footwear shopping. The path may be lined with stylish shoes, but the journey could be filled with unexpected hurdles that test your patience and resilience. D
Debbie Cole
Excellent Quality Products and Prompt Resolution
I recently purchased a pair of slides from archiesfootwear.co.uk, and while the length was perfect, I found them to be wider than expected. Upon reaching out to the customer service team for a return, I initially faced a delay in response, which left me concerned. However, once the communication was established, the team promptly addressed my concern and initiated the return process. Despite the initial hiccup, I must commend the quality of the products I have purchased from Archie's Footwear. I already own 4 pairs of their flip flops, and I absolutely love them. The comfort and durability of their footwear have been exceptional, and I was hopeful that the return experience would align with the overall quality of their products. I am pleased to share that as soon as the return went into the system, I was issued a refund without any hassle. The prompt resolution to the return process reinstated my confidence in Archie's Footwear, and I am now looking forward to exploring more of their collection without any hesitation. Thank you, Archie's Footwear, for not only delivering excellent products but also for addressing my concern with efficiency and professionalism. I am delighted to be a part of the Archie's Footwear community and will continue to be a loyal customer based on the quality and service I have experienced. D
Debbie Cole
Efficient Resolution and Reliable Service!
Embracing the allure of archiesfootwear.co.uk, I recently ventured into getting a pair of slides that unfortunately turned out to be too wide for my feet. Frustrated but hopeful, I swiftly reached out through a returns email, awaiting a solution. Initially met with silence, I couldn't help but worry if my hopes for a seamless return process were dashed. Despite the initial apprehension, I found solace in their track record of quality, owning and adoring four pairs of their flip flops. This positive history kept my faith intact, nudging me to give them a chance to make things right. In due time, an email finally arrived, marking the beginning of a swift and efficient resolution process. Upon sending the shoes back, the system promptly acknowledged the return, swiftly followed by a refund, reinstating my trust in their customer service. Navigating through a minor hiccup, archiesfootwear.co.uk ultimately proved their commitment to reliability and customer satisfaction, leaving me reassured and content. Grateful for their handling of the situation, I look forward to continued patronage and future purchases, knowing that their service remains steadfast in rectifying any concerns swiftly and efficiently. D
Debbie Cole
No response to return e mail
My evaluation for archiesfootwear.co.uk I acquired a pair of slides that are means too vast, however the fitting size, so can’t go down a dimension as they recommend. Despatched a returns e mail the identical day they arrived. No response in any respect! They had been fast to take my cash, I hope getting a return shouldn't be going to be an issue. I've 4 pairs of the flip flops and love them, I hope this isn't going to place me off shopping for extra. Replace 7/8/23, I've now acquired the returns e mail & posted again the sneakers. As quickly because the return went into the system I used to be issued a refund. J
J
Exceptional Customer Service and Quality Products
I recently had the pleasure of purchasing from archiesfootwear.co.uk and I must say, their customer service is truly top-notch. Not only did they handle my order with extreme care and efficiency, but their products are also of the highest quality. From the moment I placed my order, I was kept informed every step of the way, and when I had a query, their customer support team was quick to respond with helpful and friendly assistance. The shoes I purchased exceeded my expectations – not only were they comfortable and stylish, but the craftsmanship was evident in every detail. I can confidently say that archiesfootwear.co.uk has earned a loyal customer in me. If you're looking for a company that values its customers and provides exceptional products, look no further than archiesfootwear.co.uk. Thank you for the wonderful experience! J
J
Exceptional Quality, but Returns Need Improvements
I recently purchased from archiesfootwear.co.uk, and while I was impressed with the quality of the product, I encountered some challenges with the return process. Despite multiple attempts, initiating a return seemed arduous, culminating in frustrating holding emails and extended return periods. This juxtaposition dampened an otherwise positive experience, leaving me disheartened as a customer. Efficient dispatch should be mirrored in return logistics. While the products speak of excellence, I advise potential buyers to wait for an improved and more efficient returns process.
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Introduction:
Archie's Footwear (archiesfootwear.co.uk) is a renowned online retailer specializing in comfortable and supportive footwear. Their mission is to provide stylish options that prioritize foot health, allowing customers to enjoy both fashion and functionality in their shoes. With a focus on providing excellent customer service and high-quality products, Archie's Footwear has gained a reputation for being a go-to destination for individuals seeking optimum comfort without compromising on style.Pros:
- Wide range of footwear options for men and women
- Specialization in comfortable and supportive shoes
- Stylish designs that cater to various fashion preferences
- Excellent customer service with a dedicated support team
- High-quality products that prioritize foot health
Cons:
- Relatively higher price range compared to some competitors
- Limited selection of specialized footwear, such as for specific sports or activities
User Experience:
Archies Footwear's website is well-designed and user-friendly. Navigating through different categories and finding specific products is intuitive and hassle-free. The site loads quickly, ensuring a smooth browsing experience for users. Additionally, the website's responsive design allows customers to access it seamlessly from various devices, including mobile phones and tablets.
Pricing and Value for Money:
While Archie's Footwear may have a slightly higher price range compared to some competitors, the emphasis on foot health and comfort justifies the investment. The durability, support, and long-term benefits offered by their high-quality shoes make them a valuable purchase for individuals seeking foot-friendly footwear. Furthermore, Archie's Footwear often runs promotions and discounts, providing customers with opportunities to save while experiencing the brand's exceptional value.
Alternatives:
- Vionic: Known for their stylish and comfortable footwear, Vionic offers a wide variety of options that prioritize foot health.
- Birkenstock: Renowned for their renowned sandals with anatomically shaped footbeds, Birkenstock is a go-to brand for individuals seeking orthopedic support.
- Ecco: Ecco specializes in shoes that combine style and functionality, providing customers with a range of comfortable options for all occasions.
Customer Service:
Archie's Footwear excels in customer service, offering a dedicated support team that prioritizes customer satisfaction. Queries are promptly addressed, and knowledgeable staff members are always ready to assist with any concerns or inquiries. The brand maintains transparent and effective communication channels, ensuring a positive customer service experience.
Product Quality and Selection:
Archie's Footwear prides itself on offering high-quality products that prioritize foot health and comfort. Each pair of shoes is designed with careful attention to detail, incorporating features like arch support and cushioned soles. With a diverse range of designs and styles, customers can find footwear suitable for both casual and formal occasions.
Website Usability:
The Archie's Footwear website is designed with a user-friendly interface, making it easy to navigate and find the desired products. The search functionality allows customers to quickly locate specific items, and the organized categorization of products simplifies browsing. The website provides detailed information about each footwear option, including materials used, sizing guides, and care instructions, ensuring transparency and helping customers make informed purchasing decisions.
Returns and Exchanges:
Archie's Footwear offers a hassle-free returns and exchanges policy. If customers are not fully satisfied with their purchase, they can return or exchange their footwear within a specified timeframe, provided the items are in unused and undamaged condition. This policy allows customers to shop with confidence, knowing they can easily return or exchange their shoes if needed.
Promotions and Discounts:
Archie's Footwear frequently provides customers with promotional offers and discounts to enhance their overall shopping experience. These include seasonal sales, limited-time discounts, and occasional rewards for loyal customers. By utilizing these promotions, customers can enjoy significant savings while indulging in high-quality and comfortable footwear.
Reputation:
Archie's Footwear has established a strong reputation for its commitment to foot health, offering fashionable and supportive footwear that keeps customers comfortable throughout the day. The brand's dedication to customer service, product quality, and foot well-being has earned them trust and loyalty among their customer base.
Payment Options:
Archie's Footwear provides multiple secure payment options to ensure a convenient and safe shopping experience. These include major credit cards, such as Visa and Mastercard, as well as popular online payment platforms like PayPal.
Loyalty Programs:
At present, Archie's Footwear does not have a specific loyalty program in place. However, their occasional rewards and promotions for returning customers contribute to customer satisfaction and incentivize repeated purchases.
Customer Reviews:
Customer reviews for Archie's Footwear are generally positive. Customers appreciate the brand's dedication to foot health and comfort, often praising the stylish designs combined with supportive features. The customer service and prompt resolution of any issues also receive praise from satisfied buyers.
Community Involvement:
Archie's Footwear actively engages with its community by supporting initiatives related to foot health and general well-being. They participate in local events and campaigns, focusing on educating individuals about the importance of comfortable and supportive footwear.
Shipping and Costs:
Archie's Footwear offers efficient shipping services both within the United Kingdom and internationally. The delivery costs vary depending on the destination and chosen shipping method. Detailed information regarding shipping costs and estimated delivery times is provided on the website to ensure transparency and enable customers to make informed decisions.