User Review Scores: Pie Chart Analysis

53% users rated Terrible
2% users rated Poor
6% users rated Average
6% users rated Very Good
32% users rated Excellent
User Reviews
User Rating
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Sarah Miles 516 days ago

Essential though also stylish

A Safe and Stylish Essential for Everyday Life I cannot express how relieved I was when I received my order from The packaging was impeccable and the delivery was swift, which really put my mind at ease. The masks themselves are not only essential for staying safe in the current climate, but they are also incredibly stylish. I love that I can feel confident and fashionable while also prioritizing my health and the health of those around me. The quality is exceptional, and I feel comfortable wearing them for extended periods of time. They fit perfectly and don't cause any discomfort, which is a huge plus for me. I would highly recommend to anyone in search of reliable, well-crafted face masks. The combination of style and functionality is unparalleled, and I truly believe that investing in these masks is a decision you won't regret. Thank you for providing such an essential yet stylish product that has brought a sense of reassurance to my daily life.

Daniel 539 days ago

Great masks and customer support

"Amazing masks and exceptional customer service! I cannot praise this company enough for their top-notch products and incredible support. When a minor issue cropped up with my order, their customer service team handled it with such efficiency and care, ensuring that I was completely satisfied. The masks themselves are fantastic, offering both comfort and style. I highly recommend this brand to anyone in search of quality and a truly supportive experience."

Max 567 days ago

This has been the best company that I…

My review for This has been the best company that I have ever dealt with since buying items online. I ordered the face mask and a set of gloves when they arrived I found the mask too small and the gloves too big. however it was my fault as I was unsure on the measures. I emailed the company and received immediate response from Lucy, not only that by that night i received a phone call from David to discuss my order. I was impressed with their response and even though I couldn't return the items (Health safety reasons) I reordered a new set of gloves and Mask, not only did I receive them promptly but also received a gift from them. Both Lucy and David were a pleasure to deal with. Beside books this is my first review about online purchases, but I was so impressed with their service that I felt I had to. Thanks Lucy and David for your help. Max...

carla s. 607 days ago

i really like these ar face masks

I can't say enough good things about these AR face masks. Not only are they incredibly comfortable to wear, but I also feel completely protected with their advanced filtering technology. I've tried several different masks, and these are by far the best. The fit is perfect, and I appreciate the peace of mind knowing that I have that extra layer of protection. I highly recommend these to anyone looking for a reliable and comfortable face mask.

Claire O'Brien-Ellington 611 days ago

My husband suffers from Asthma and…

My husband who suffers from Asthma and is allergic to his saliva so when ever he wears any regular face mask he begins to start coughing and chocking on his own saliva so he tries to avoid wearing any type of mask. In the beginning to wearing the new ar mask Simon moulded his mask to his nose he could then easily wear the mask without any problems, no coughing, no choking from his saliva and other than a little bit of slight amount fogging up of the glasses 👓 but other than that my husband didn't know he was wearing the mask and he told me out 1 to 10 he said he would make the result as 9.5. Well done AR keep up the Awesome work.

Richard Loh 619 days ago

Waste of money

My review for Bought 5 of these masks last year. Used a couple of times but found the masks useless- loose fitting and the adjustable ear loops kept slipping. Expensive masks as I had them shipped to Australia. Additional Info-company contacted me to inform me there is a new mask, Please note review is for old mask and not new. Great customer support to follow up on my comments and to send me new mask to try. I would give 5 stars for customer support (note company did not ask me to change my comment)

Alexander Golhor 619 days ago

Did not like FFP2 masks until now

I have to admit, I used to be skeptical of FFP2 masks. That all changed when I discovered 's FFP2 mask. Not only is it incredibly comfortable to wear, but it has also completely solved the issue of fogging up my glasses – even during chilly days. The best part? The design is unlike any other FFP2 mask I've come across. I never thought I'd be recommending a specific mask, but I can't help but spread the word about this one. If you've been hesitant about FFP2 masks like I was, I urge you to give this one a try. It's truly a game-changer. Thank you, , for creating a product that has made me a believer.

MH61 620 days ago

Nice masks

I cannot thank the team enough for creating such comfortable and sturdy masks. I was pleasantly surprised by the lightness of the material, making it easy to wear for an extended period. Despite this, I did face a small challenge in adjusting the mask to my liking, particularly in completely eliminating airflow. Nevertheless, the overall quality and comfort make it a worthwhile purchase. I am grateful for finding a mask that not only provides protection but also considers comfort as a priority. Thank you!

Alex Jones 652 days ago

Customer Care and Service

I want to take a moment to share my recent experience with AR. I had initially encountered an issue with a delayed delivery of face masks for a trip to Italy. Despite ordering them well in advance, the carrier failed to deliver on time, leaving me in a bind. This resulted in a frustrating experience, as I was on the verge of boarding my flight back home, without the much-needed face masks, and without a refund from AR. However, I am pleased to update that within 24 hours of leaving my initial review, AR came through and provided a refund for the undelivered goods. This swift resolution has alleviated the stress and inconvenience I previously faced. I am genuinely grateful for their responsiveness in rectifying the situation. While the initial experience was disappointing, AR's commitment to addressing the issue and ensuring customer satisfaction has positively shifted my perception. I appreciate the prompt resolution and commend their customer care team for their efforts. In light of this, I have revisited my rating and updated it to reflect this positive outcome. In today's fast-paced world, it's reassuring to see a company prioritize customer care and take decisive action to make things right. Thank you, AR, for restoring my confidence in your service. Your attentive and considerate approach has made a lasting impression, and I now feel more confident in recommending AR to others in need of reliable products and customer service. Warm regards,

Susan Bradley 660 days ago

Absolutely delighted with these masks

I can't believe the difference these masks have made for me. I used to struggle with the standard blue masks, finding them scratchy and uncomfortable against my skin. Not to mention, they never quite felt secure. Then I switched to handmade cotton masks, only to have them constantly slip off and fog up my glasses. But these masks? They're a game-changer. From the moment I put them on, I could feel the comfort. They stay in place without any adjustments and allow me to breathe easily without fogging up my glasses. The value for the quality is simply unbeatable. I couldn't be happier with my purchase. These masks have truly exceeded my expectations and made wearing a mask a much more pleasant experience.

Denis O'Sullivan 695 days ago

I love these masks

I have to say, has truly exceeded my expectations. From the moment I first tried on their masks, I knew I had found something special. Not only are they incredibly comfortable to wear for extended periods, but their effectiveness in filtering out particles gives me peace of mind in these uncertain times. What truly sets these masks apart, though, is their design. Not only do they come in an array of stylish options, but they also manage to strike the perfect balance between fashion and function. I've even received compliments on how cool they look, which is definitely a confidence boost. What's equally impressive is the reliability of's delivery. Both of my orders arrived promptly within the expected timeframe, which is a testament to their commitment to customer satisfaction. I can't recommend these masks enough. They offer comfort, style, and most importantly, protection. If you're in the market for high-quality face masks, look no further. Trust me; you won't be disappointed.

HugelyDisappointed 701 days ago

Still waiting for my order ….. UPDATE

I can't thank Emil and the team enough for their swift response and resolution to my order issue. After feeling disappointed and disheartened, I was pleasantly surprised by the immediate contact and proposed solution. I accepted, and to my delight, my order arrived promptly. The product itself is fantastic, and I'm thoroughly impressed with both the quality and the way Emil handled the situation. It's evident that customer satisfaction is a top priority for this company, and I couldn't be happier with the outcome. Thank you, Emil, for turning my experience around and going above and beyond to make things right. I highly recommend this product and commend the exceptional customer service.

Marek Foršt 710 days ago

Very comfortable mask with fast delivery

Exceptional Comfort and Swift Delivery I cannot overstate how delighted I am with my recent purchase of a high-quality mask from . Not only did my order arrive promptly, but the level of comfort and breathability the mask provides has exceeded all my expectations. Unlike typical masks, the material of this mask is exceptionally soft and gentle on the skin, making it a pleasure to wear for extended periods. The design allows for easy breathing, alleviating the discomfort often associated with regular masks. The slightly higher price point is easily justified by the unparalleled comfort and protection it offers. I am genuinely impressed by the attention to detail and quality of the product. The swift delivery and exceptional customer service have earned my trust and loyalty. I highly recommend to anyone in search of a premium, comfortable mask that truly delivers on its promises. Thank you, , for providing such an outstanding product and customer experience. I can confidently say that I will be returning for future purchases without hesitation. Warm regards,

Taha Shahid 724 days ago

Fabulous masks

When I first ordered a 5-pack of FFP2 masks, I was initially disappointed by a substantial delivery delay. However, I eventually received two packs as a considerate gesture from the company. I later learned that the delay was due to genuine bottlenecks in the accreditation process, which helped me understand the situation better. The masks themselves exceeded all my expectations. Not only are they comfortable and ergonomic, but they also look and feel great and are highly functional. I particularly appreciate the ease of breathing while wearing them and how secure they feel on my face. As a glasses-wearer, I also found the moldable nose bridge with cushy foam on the inside to be a godsend. It forms a tight and effective seal, which is a game-changer for anyone who struggles with their glasses fogging up while wearing a mask. The attention to detail in the design of these masks is evident, and it's clear that a lot of thought went into creating a product that not only meets safety standards but also addresses common challenges faced by mask-wearers. Overall, I can confidently say that these FFP2 masks are the best I've ever worn. They combine superior comfort, functionality, and thoughtful design, making them an essential accessory in today's world. I highly recommend these masks to anyone looking for a reliable and comfortable form of protection.

Zeeker 724 days ago

An ok product

⭐⭐⭐⭐⭐ I have been using this product for a while now, and I must say it has exceeded my expectations. When I first received it, I was a bit skeptical, but after using it, I can confidently say that it has become an essential part of my daily routine. The fit is nearly perfect, with the exception of the metal band over the nose. It took some time to adjust to it, but once I got the hang of it, I found it to be quite comfortable. The fabric is incredibly soft and feels gentle against my skin, making it easy to wear for extended periods without any irritation. I particularly love the coating on the fabric, which not only keeps it smelling fresh but also adds to its durability. I no longer have to worry about any unpleasant odors, even after continuous use. Although the metal band caused some initial inconvenience, the overall quality of the product and its comfort level have won me over. It has become an indispensable part of my daily attire, and I highly recommend it to anyone looking for a reliable and comfortable face mask.

carolyn Scott 747 days ago

Excited to See How the Mask Holds Up Against Teaching

As a middle school teacher, finding a comfortable and effective face mask for long hours of teaching is crucial. I was thrilled to receive my new mask in the mail and was immediately impressed by the fit. Like many others, I had concerns about the fit, but the large size worked perfectly for my larger head, and the adjustable ear loops provided ample room. What really stood out to me was the thin filter that came with the mask. Despite its slim design, it includes a sturdy metal piece to adjust to your nose, making it incredibly comfortable for extended wear. This feature is particularly important for me as I often find myself talking for hours on end, and with this mask, I feel like it will be much easier to do so. In terms of aesthetics, I couldn't be happier with the sleek and subtle look of the mask. However, one aspect that gave me pause was the attachment of the filter using Velcro. While it certainly makes for easy replacement, I am concerned about how the exposed Velcro will hold up in the wash. Additionally, the white color of the filters makes me worry about how easily they will become dirtied by makeup. Despite these reservations, as long as the mask holds up as promised, I can definitely see myself ordering replacement filters in the future. In fact, I've already stocked up with an extra set of three filters to ensure I'm well-prepared. Overall, I'm excited to see how this mask will withstand the rigors of my everyday teaching and am hopeful that it will become an essential part of my teaching arsenal.

Ron West 755 days ago

The 25 euro ar Masks fit well but fail…

As a healthcare professional, finding reliable and durable face masks is crucial for my daily routine. I recently tried the 25 euro masks, and while they initially fit well, I was disappointed when they fell apart after just one wash. This was not only frustrating but also a significant loss for me. In my search for an alternative, I came across the 7 euro masks. Although they are more affordable, I encountered two major drawbacks. Firstly, the inability to replace the filter was a concern for me, as I prioritize maintaining a high level of protection. Additionally, when I reached out to customer service for guidance on recommended disinfectants, my email was returned unanswered. Fortunately, my quest for reliable face masks led me to , and I couldn't be happier with my discovery. Not only are the masks reasonably priced, but they also boast durability and can withstand multiple washes without deterioration. The replaceable filters provide added peace of mind, knowing that I can maintain optimal protection at all times. What truly sets apart is their exceptional customer service. Upon reaching out with a query about disinfectants, I received a prompt and informative response, demonstrating their commitment to ensuring customer satisfaction. I highly recommend to fellow healthcare professionals and anyone in search of high-quality, dependable face masks. Thank you for providing a product that aligns with the rigorous demands of our daily lives.

Richard Murphy 824 days ago

A Disappointing Experience: Ill-Fitting Masks and Unacceptable Customer Service

Let me start by saying that my experience with these masks was truly disappointing. From the moment I received them, it was evident that the design and quality were subpar. The fit was incredibly poor, which seriously compromised their effectiveness. The shape of the masks, combined with the misalignment of the ear loops, resulted in a fit that was far from ideal. As a consequence, there was a considerable gap around the nose, essentially rendering the masks useless in terms of providing adequate filtration. It was quite disheartening to realize that the very purpose for which these masks were intended was not being fulfilled due to these design flaws. One of the most frustrating aspects of this entire experience was the company's handling of the situation. When I reached out to express my concerns and dissatisfaction, I encountered a surprising lack of understanding and willingness to resolve the issue. The standard practices one would expect in the retail industry, such as honoring returns and providing refunds for defective products, were not extended to me. To make matters worse, upon conducting further research, I discovered numerous similar complaints about these masks on Trustpilot. It was evident that my experience was not an isolated incident, and it was disheartening to see that other individuals had faced the same issues. In summary, my interaction with these masks and the company behind them was incredibly disheartening. The lack of attention to design and quality, coupled with the unsatisfactory customer service, left me deeply dissatisfied with my purchase. I would strongly advise potential buyers to exercise caution and consider alternative options.

Caglar Kanber 907 days ago

They don’t post negative rewies on their product page

Purchased 2 masks following the sizing guide on the product page strictly, however mine runs too small and comess off my nose the minute I start talking. Wrote about this to the customer service and they said they accept no returns but gave me a discount code towards future purchases. The next day maskes went on discount on their web page. I posted a negative review to their reviews page but they never published it. I think they only publish 4/5 star reviews on the item page.

RT 926 days ago

Do not order from them

I hesitated to order from AR at first, but I'm so glad I did! Their products are amazing and worth every penny. The customer service was fantastic, and I didn't encounter any unexpected charges or issues with shipping. I've had a great experience with them and will definitely be a returning customer. Highly recommend AR to anyone looking for quality products and great service!

Introduction is an online store that offers a wide range of high-quality face masks for adults and children. The website is known for its affordable prices and exceptional customer service. They provide various types of masks such as disposable, reusable and KN95 masks. In addition to face masks, Arfacemask also offers other protective accessories like gloves, face shields, and hand sanitizer.

Pros and Cons

  • Wide range of masks and other protective accessories
  • High-quality products at an affordable price
  • Exceptional customer service
  • Easy-to-use website with a simple ordering process
  • Limited selection of designer masks
  • Shipping charges are applicable on few products

User Experience

The Arfacemask website has a user-friendly interface that is easy to navigate. The products are well-categorized, and the search bar makes it easy to find specific items. The website also has a responsive design, which means it works well on both desktop and mobile devices.

Pricing and Value for Money

The prices of the products on are quite reasonable compared to other online stores. The quality of the products is also exceptional for the price that they charge. Moreover, you can save more by applying the promo codes or by subscribing to their newsletter.


Some of the alternatives to include Amazon, Etsy, and Walmart. However, these stores have a much larger variety of products, but the quality and customer service may vary.

Customer Service

The customer service at is commendable. The customer support team is easily accessible, and they are very friendly and helpful. The store also offers a 30-day money-back guarantee in case the customers are not satisfied with their purchase.

Product Quality and Selection

The quality of the products at is impressive. They offer a wide selection of high-quality masks that are comfortable and breathable. The store is dedicated to providing safe and protective gear that can be used for an extended period of time.

Website Usability

The website of is well organized, and the products are well categorized. The ordering process is straightforward and easy to understand. The checkout process is also very smooth, and the site accepts all major credit and debit cards.

Returns and Exchanges has a very easy and hassle-free return policy. They offer a 30-day money-back guarantee on their products. The process of returning the products is simple, and the customer service representatives are always there to help with any issues.

Promotions and Discounts often runs promotions and discounts on their website. Customers can save up to 15% on their orders by applying the promo codes or subscribing to their newsletter.

Reputation has a good reputation in the market, with a majority of customers giving positive reviews of their products and customer service.

Payment Options

The website accepts all major credit and debit cards and also has options for payment through PayPal and other online wallets.

Loyalty Programs does not currently offer a loyalty program.

Customer Reviews

The customer reviews of are generally positive, with customers praising the quality of the products and the exceptional customer service.

Community Involvement is not actively involved in any community services or initiatives.

Shipping and Costs offers free shipping on orders over $50. However, shipping charges are applicable for some products. The shipping time may vary depending on the location of the customer. Overall, the shipping rates are reasonable compared to other online stores.

Jini Jain Senior News Reporter

Hi, I'm Jini Reddy, an award-winning author and journalist from London. I'm best known for my two non-fiction books, Wanderland and Wild Times, both of which have received critical acclaim. Wanderland,...