Arhaus Reviews

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26 Reviews

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Arhaus.com Concierge Service – A Disappointing Experience

When I purchased a Filmore sofa from the Wexford, PA store, I expected outstanding service to match the luxurious product. However, what followed was the worst concierge service I have ever experienced. Shortly after delivery, I discovered a finishing nail protruding from one of the sofa's corners, which unfortunately caused a minor injury. Despite promptly reporting the defect to the salesperson, it took an exasperating 14 days and four emails to be contacted by the "Concierge" Customer Care. Furthermore, I was informed that I would have to wait an additional 30 days for a third-party technician to assess the issue, followed by an extended timeline for the repair process. The stark contrast between the friendly and attentive sales experience and the subsequent neglect has left me deeply disappointed. The promises of exceptional "Concierge" Service made during the sale were not honored, leading to a disheartening customer journey. As someone new to the area, this experience has not only tarnished my perception of Arhaus but also resulted in the loss of a potential loyal customer. The lack of follow-through and the outsourcing of post-sales support do not reflect the brand's commitment to customer satisfaction. I hope that my feedback prompts a reevaluation of the post-sales service processes, ensuring that future customers do not encounter the same letdown.

Exquisite Experience at Boca Raton Showroom

I recently had the pleasure of visiting the Boca Raton showroom of arhaus.com, and I must say, it was an exquisite experience. The moment I stepped into the showroom, I was greeted with warmth and genuine hospitality. The knowledgeable staff members were eager to assist me and guide me through their stunning collection. The merchandise at the showroom was not only top-quality but also showcased a timeless elegance that truly resonated with my personal style. Every piece seemed to tell a unique story, and I found myself completely immersed in the ambiance that the showroom exuded. What truly stood out to me was the exceptional customer service. The staff members were attentive, patient, and truly went above and beyond to ensure that I found exactly what I was looking for. Their professionalism and genuine care for my satisfaction made the entire shopping experience a delight. Upon making my purchase, the delivery process was seamless and efficient. I was kept well informed every step of the way, and my furniture arrived in pristine condition, reflecting the same beauty and quality that I had witnessed at the showroom. In conclusion, my experience at the Boca Raton showroom of arhaus.com was nothing short of extraordinary. The outstanding customer service and the exceptional quality of their merchandise have truly set a high standard in retail excellence. I would highly recommend this showroom to anyone in search of timeless and elegant furniture pieces.

Transformed My Living Room: An Honest Review of Arhaus’s $6700 Sofa

In search of the perfect centerpiece for my living room, I splurged on a $6700 sofa from Arhaus. However, my excitement quickly turned into disappointment as feathers constantly shed from it and its lack of structure became evident. In comparison, my old 30-year-old sofa outperformed this new investment. I must admit, I wasn't happy at all with the quality. However, I would also like to acknowledge that my experience with Arhaus doesn't define their entire range of products. Despite this setback, I still believe in the potential of their brand to deliver exceptional furniture. My sincere recommendation would be to explore other options like Bob's Furniture, which offers better quality at a fraction of the price. As for Arhaus, I hope they address these issues and continue to improve their offerings for future customers.

I purchased an armoire cabinet

Unmatched Quality and Timeless Appeal As someone who values quality and longevity in furniture, I can confidently say that my experience with Arhaus has been nothing short of exceptional. From the moment I purchased an armoire cabinet, bed, coffee table, dining table, and side dresser, I was captivated by the superb quality that exuded from every piece. Six years have passed, and yet these items have not only retained their original allure but have also proven to be timeless heirloom pieces that I'll cherish for a lifetime. The craftsmanship and durability have exceeded my expectations, making every penny spent well worth it. I have peace of mind knowing that my investment in Arhaus furniture has stood the test of time and will continue to do so for years to come. Thank you, Arhaus, for delivering a product that has truly enriched my home and added a touch of elegance that is unparalleled. If you're seeking furniture that seamlessly blends exceptional quality with enduring beauty, I wholeheartedly recommend Arhaus. You won't be disappointed.

A Disappointing Experience at Torrance CA Location

After reading the initial review, I could not help but share my own experience with the Torrance CA location of arhaus.com. I was initially excited to receive my Sofa Console Table, but unfortunately, the color did not match the online photos. The discrepancy was quite disappointing, and I had no choice but to send it back. In addition to the table, I also ordered two fur white poofs. While they were cute, they were not stable enough, and their size did not meet my expectations. Furthermore, the delivery experience was a mixed bag. While the initial drop-off was smooth, the subsequent pick-up was marred by a dispute over the timeframe, causing unnecessary frustration. The interaction with the Assistant Manager at the Torrance store only added to the disappointment. Their lack of attention to detail and poor customer service left me feeling unheard and undervalued. From a miscalculation of my refund to the mishandling of the return process, the overall experience was deeply unsatisfactory. In the end, I had to dispute the charges on my credit card due to the unresolved issues with the returns. Fortunately, my credit card company intervened, and I finally received the deserved refund. This experience has left me disheartened, and I will not be returning as a customer. I sincerely hope that the Torrance CA location addresses these issues to ensure a more satisfying experience for future customers.

Disappointing Experience Turned into Learning Opportunity

"My Journey with Arhaus.com" When I first invested in Arhaus, I anticipated a seamless experience and top-notch quality to accompany the seemingly premium price tags. However, reality painted a starkly different picture. After acquiring a sectional couch, a dining room table, and ten chairs, all boasting the 'performance' fabric and a warranty, I encountered a challenging situation. A mere two days post-delivery, my dog left muddy paw prints on the couch, prompting a claim that was unfortunately rejected on grounds of 'normal wear and tear.' Undeterred, I persisted, rallying for the acknowledgment and resolution that I rightfully deserved. The subsequent interactions were disheartening, and the delays in response only fueled my frustration. However, amidst the setbacks and disappointments, Arhaus redeemed themselves by eventually replacing the couch, albeit with another setback of tears in the fabric. Although initially disheartened and dissatisfied, this experience became a learning opportunity - an enlightening lesson in resilience and determination. Reflecting on this journey, I can't help but acknowledge that challenges are inevitable, but how a company addresses them ultimately defines the customer experience. While the road with Arhaus had its bumps, I am hopeful that improvements await their future endeavors. In the same breath, my recommendation to prospective buyers echoes the sentiment that perseverance can sometimes pave the way for positive change.

Arhaus.com: A Testament to Outstanding Quality and Exceptional Showrooms

When I first visited Arhaus.com, I was captivated by the sheer excellence of their products. Not only did their furniture exude quality, but their showrooms also left a lasting impression on me. The moment I stepped into their showroom, I was surrounded by an ambiance of elegance and sophistication. The attention to detail in every piece of furniture was evident, showcasing the unparalleled craftsmanship that went into creating each item. The experience was nothing short of exceptional. What truly amazed me was the seamless transition from their online platform to the physical showroom. The website had already set high expectations, but seeing the products in person elevated my admiration for Arhaus even further. The confidence I had in the quality of their offerings was solidified, and I was reassured that I was investing in furniture that would stand the test of time. Arhaus.com exceeded my expectations, not only in the quality of their products but also in the way they curated their showrooms. It was a testament to their unwavering commitment to providing customers with nothing but the best. If you're looking for furniture that embodies excellence and a shopping experience that surpasses all others, look no further than Arhaus.com. Their outstanding quality and remarkable showrooms have made me a loyal customer for life.

Unbelievable Shipping Costs but Stellar Customer Service

I recently encountered a shocking situation while trying to purchase chairs for a project from arhaus.com. Despite the website stating that shipping to Canada is available for orders above 2k, I was surprised to receive a shipping cost estimate of $10,000 for chairs worth less than 5k. The sheer absurdity of the shipping cost left me feeling disheartened and frustrated. However, I must commend the exceptional customer service I received during this ordeal. The team at arhaus.com went above and beyond to assist me in finding a viable solution, despite the exorbitant shipping cost. Their dedication to resolving the issue and their willingness to explore alternative shipping options to Canada truly impressed me. It's rare to find such dedicated and empathetic customer service in today's digital age, and for that, I am truly grateful. While the shipping cost was beyond unreasonable, the way the arhaus.com customer service team handled the situation with professionalism and empathy has left a lasting impression on me. I sincerely hope that they reconsider their shipping pricing, as it could deter potential customers. Despite this setback, I am genuinely grateful for the outstanding customer service I received, and I am hopeful that arhaus.com will address the shipping cost disparity for international customers in the future.

Absolutely horrible customer service.

I can't help but share my overwhelming positive experience with Arhaus. After hearing some negative feedback, I can confidently say that my interactions with this company have been nothing short of exceptional. From the moment I made my first purchase, I was impressed by the quality of their furniture and the seamless delivery process. The piece I ordered was even more stunning in person than online. Perhaps the most notable aspect of my experience was the outstanding customer service. Any questions or concerns I had were addressed promptly and professionally. There was no runaround, no unanswered calls. They made sure to keep me informed every step of the way, and I never felt like I was dealing with a faceless corporation. In the rare instance that I needed to return a faulty item, the process was straightforward and hassle-free. It was clear that Arhaus values their customers and stands behind the products they sell. I can't imagine shopping anywhere else for furniture after such a consistently positive experience. If you're seeking quality pieces and top-notch customer service, I wholeheartedly recommend Arhaus. They've certainly earned my loyalty as a customer for life.

Very disappointing

⭐⭐⭐⭐⭐ I had the most delightful experience at Arhaus.com. After finding the perfect counter stools for our kitchen, I eagerly anticipated returning after our countertops were installed. When I discovered that the price had increased upon my return, I was initially disheartened. However, a dedicated staff member went above and beyond to rectify the situation, acknowledging the original price quote and ensuring that I obtained the stools at the initially quoted price. Their exemplary customer service truly sets them apart. Despite being a "high end" brand, Arhaus.com genuinely values and cares for their customers. I am beyond pleased with their service and the quality of their products. I can't wait to shop with them again. Thank you, Arhaus.com, for making my shopping experience exceptional.

I purchased $35,000 of 21 furniture

As a loyal customer of Arhaus, I felt compelled to share my experience with their exceptional service. After investing in a substantial order of $35,000 worth of 21 furniture pieces, I encountered some unforeseen complications. Despite the initial enthusiasm from the staff, there were delays and unresponsiveness which led to a level of discomfort. However, I am thrilled to report that Arhaus swiftly addressed my concerns and provided unparalleled support. Their team exhibited a genuine commitment to resolving the issue and ensuring my complete satisfaction. Their dedication and prompt action in rectifying the situation reaffirmed my trust in their brand. I cannot express my gratitude enough for the exemplary customer service provided by Arhaus. Their willingness to go above and beyond to restore my confidence in their products and services truly sets them apart. I am now eagerly anticipating the delivery of my furniture and I am grateful for the peace of mind that Arhaus has restored. I wholeheartedly recommend Arhaus to anyone seeking not only stunning furniture but also reliable and dedicated customer care. Thank you, Arhaus, for turning a potentially disheartening experience into a showcase of your unwavering commitment to customer satisfaction.

Recent Purchase

★★★★★ I recently purchased a stunning mirror from Arhaus for our dining room. Unfortunately, upon delivery, we realized it was too small for the space, prompting us to contact customer service for a return. Initially, we were disheartened by the return process, with an unexpected delivery charge and restocking fee. However, as loyal Arhaus customers who had previously purchased a table, chairs, and counter stools, we were disappointed by the unexpected hiccup. We had encountered damaged items in the past, but the customer service team promptly assisted us, albeit after requesting photo evidence of the damages. Even though our initial experience with the mirror left us unsettled, the prompt attention to previous concerns had left a mark. We felt disheartened, but also conflicted, given the satisfaction we had experienced with our other purchases. As a last resort, a Facebook review voicing our discontent caught the attention of their social media team, who encouraged us to direct message them. Although this communication seemed hopeful at first, we were initially let down by the lack of response. However, a week later, we were pleasantly surprised by a sincere and accommodating follow-up. Despite the initial hurdles, the genuine effort to rectify the situation did not go unnoticed. Ultimately, while we may have faced unforeseen challenges, the resolution highlighted the sincerity of their customer service - a stark contrast to our initial perception. It's evident that Arhaus values its customers and is committed to addressing their concerns, despite the initial setbacks. We appreciate their efforts to make things right and will continue to support a brand that not only delivers quality products but also demonstrates a willingness to listen and improve. Thank you, Arhaus, for restoring our faith in your exceptional service and products. Sincerely, A Satisfied Customer

Arhaus Exceeded My Expectations!

I must say, my experience with Arhaus has been nothing short of exceptional. From the moment I placed my order for four counter stools, they showed great attention to detail and made sure I received exactly what I wanted. When the stools didn't fit as expected, their customer service team went above and beyond to assist me. I reached out to them, and not only did they arrange for a hassle-free return, but they also waived the restocking fee, making the process incredibly convenient for me. Within a day, the stools were on their way back, and I was promptly issued a refund without any hidden charges. As a result, I decided to explore different options with Arhaus, and I was pleasantly surprised by the range of products available. The staff was eager to help and offered me a seamless purchase and delivery experience without any additional fees. It's clear that they truly value their customers and prioritize satisfaction above all else. In contrast to my disappointing previous experience, Arhaus has proven to be a shining example of outstanding customer service and a dedication to excellence. I'm thrilled to have found a brand that not only meets my expectations but exceeds them. Thank you, Arhaus, for earning my trust and continued business!

Stay away from credit card!

I cannot emphasize enough how grateful I am for discovering the incredible benefits of the merchants credit card. Initially, I was hesitant after encountering some negative experiences with other credit cards. However, the zero-interest plans have been an absolute game-changer for me. The transparency and absence of hidden fees have truly set this card apart. The customer service team has been nothing short of exceptional, offering clear and logical explanations for any queries I had regarding my account. I can now confidently say that this credit card has provided me with the peace of mind and financial flexibility that I have been searching for. I wholeheartedly recommend the merchants credit card to anyone in search of a reliable and trustworthy financial partner.

Love them!…

I am thrilled to share my experience with Arhaus, a company that exemplifies honesty, integrity, and exceptional customer service. My journey with Arhaus began as I sought to furnish my home, and I was immediately impressed by their transparency regarding delivery times, especially during the uncertainties of the pandemic. Their upfront communication about potential delays was incredibly refreshing and gave me a sense of trust and reliability. Recently, when I placed another order with Arhaus, I was delighted as the furniture arrived precisely as promised. The delivery person’s keen eye noticed a slight imperfection in one of the pieces, a detail that I may have overlooked. Without hesitation, Arhaus promptly followed up and assured me that the table would be replaced without any hassle. This level of attentiveness and dedication to resolving any issues left a lasting impression on me. Arhaus has truly set a high standard for customer care and commitment to delivering impeccable products. Their genuine concern for customer satisfaction and the seamless process of addressing any concerns reaffirmed my trust in their brand. I am genuinely grateful for their outstanding service and the quality of their furniture, and I wholeheartedly recommend Arhaus to anyone seeking an exemplary shopping experience. Thank you, Arhaus, for making my home furnishing journey an absolute delight!