Aritzia Reviews

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64 Reviews

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In the Shopping & Fashion category

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67% users rated Terrible
9% users rated Poor
5% users rated Average
5% users rated Very Good
14% users rated Excellent
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D Debbie Ann Melvin
63 days ago

Exceptional Service and a Warm Welcome

I simply cannot praise Aritiza at Somerset enough for their outstanding customer service. During my recent visit to purchase a coat from their website, I encountered a minor issue with the tags. But thanks to the exceptional assistance of the manager, Jasmine, the situation was swiftly and efficiently resolved. I was touched by Jasmine's dedication as she spent a good 20 minutes ensuring that everything was sorted out for me. Her warm and friendly approach truly made me feel valued as a customer. As a result of this experience, I am wholeheartedly impressed and will most definitely be returning to Aritiza at Somerset for future purchases. Their commitment to providing top-notch customer service has left a lasting impression, and I highly recommend this store to anyone seeking not only quality products but also a genuine and welcoming shopping experience. Thank you, Aritiza, for setting the bar so high and for making me a loyal customer.
D Debbie Ann Melvin
63 days ago

Unparalleled Customer Care: Aritza’s Compassion Shines Through

As I embarked on my shopping journey at Aritzia, I stumbled upon a minor hiccup with the tags on a coat I purchased. Amidst the confusion, Jasmine, the manager, emerged as a beacon of exceptional service. Witnessing her relentless dedication as she flew around the store for 20 minutes resolving the issue left me awe-inspired. Her genuine care and effort truly made me feel valued as a customer. Such acts of kindness are rare to come by in today's fast-paced world, yet Aritzia at Somerset has mastered the art of prioritizing customer satisfaction. With Jasmine's outstanding support, my shopping experience not only ended on a positive note but also solidified my loyalty to the brand. This level of service is a true testament to Aritzia's commitment to excellence, making it a standout destination for all my future shopping needs. Thank you, Aritzia, for setting the bar high and for showcasing that genuine care and compassion still have a place in the retail world.
D Debbie Ann Melvin
63 days ago

Unparalleled Service and Dedication: My Unforgettable Experience with Aritzia

I cannot express enough how impressed I am with the exceptional customer service I received from Aritzia, particularly from the incredible manager, Jasmine. A recent purchase of a coat from led to a minor confusion with the tags. However, Jasmine's unwavering commitment to resolving the issue astounded me. She dedicated a generous amount of time, wholeheartedly investing 20 minutes running around to ensure that everything was sorted out promptly and to my satisfaction. The level of care and attention to detail that Jasmine exhibited truly went above and beyond my expectations. Her professionalism, kindness, and genuine desire to assist made me feel valued as a customer. This outstanding experience has not only solidified my loyalty to Aritzia but has also left a lasting impression on me. I am grateful for the personalized service and the dedication shown by Jasmine. I can confidently say that Aritzia at Somerset embodies the epitome of great customer service. This unforgettable encounter has undoubtedly made me a loyal customer, and I look forward to future purchases with Aritzia. Thank you, Jasmine, and the Aritzia team, for setting a remarkable standard in customer satisfaction. Your commitment to excellence is truly commendable!
B Brooke Treseder
64 days ago

Outstanding Quality and Service!

I cannot express enough how impressed I am with the exceptional quality and service provided by I recently purchased a coat from their website, hoping it would be the perfect addition to my wardrobe. Unfortunately, the item didn't quite fit as expected, and I found myself needing to initiate a return. Upon reaching out to their customer service team, I was met with such understanding and compassion. They not only processed my return efficiently but also offered me a credit for the full value of the item, despite it being on sale. This level of flexibility and generosity truly exceeded my expectations. Furthermore, I was blown away by the seamless navigation of their website and the transparency of their policies. While browsing through their sizing guide, I found detailed information that helped me make more informed decisions about my purchases in the future. The dedication to providing a user-friendly experience did not go unnoticed. I'm incredibly grateful for the positive outcome of my experience with It's clear that they prioritize customer satisfaction and go above and beyond to ensure a smooth and enjoyable shopping journey. I will wholeheartedly continue to support this company and highly recommend them to anyone seeking exceptional quality and service. Thank you,, for setting the bar high and for valuing your customers with such integrity and care.
B Brooke Treseder
64 days ago

Outstanding Product Quality and Exceptional Customer Service

I cannot contain my excitement about the outstanding experience I had with I recently ordered a coat from their website, and unfortunately, it didn't fit me as I expected. When I reached out to their customer service team, they were incredibly understanding and empathetic about my situation. What truly amazed me was the level of support and care they provided throughout the return process. Not only did they guide me through the steps to return the item seamlessly, but they also offered me a credit for the full purchase amount, despite the item being on sale. I was deeply touched by their flexibility and willingness to accommodate my needs. This experience has solidified my trust and loyalty to Aritzia. I appreciate companies that prioritize customer satisfaction and go above and beyond to ensure a positive experience. I highly recommend Aritzia to anyone looking for top-notch quality and exceptional customer service. Thank you, Aritzia, for setting the standard for excellence in the retail industry!
B Brooke Treseder
64 days ago

A Heartfelt Testimonial – Turning a Mistake into a New Wardrobe

Let me tell you about my experience with – a company that turned a potential negative into a positive! I recently purchased a coat from their website, hoping it would be the perfect fit, only to discover that it was too small. Disappointed, I reached out to their customer service team for a return. Initially, I was frustrated to learn that because the coat was on sale, I would only receive store credit instead of a refund. Feeling let down, I reflected on the situation. However, I was pleasantly surprised by how the Aritzia team handled my concerns with grace and empathy. Despite my initial disappointment, I decided to use the store credit to explore their collection further. To my delight, I found a whole new wardrobe that suited me perfectly! The credit allowed me to experiment with different styles and sizes, and I ended up discovering pieces I wouldn't have considered otherwise. While the return policy may have initially caused some confusion, I am grateful for the opportunity it presented. Aritzia's customer service team was understanding and helpful throughout the process, turning what could have been a negative experience into a chance to revamp my closet. So, if you find yourself in a similar situation, don't lose hope. Embrace the unexpected, and you might just uncover a whole new look that speaks to your style. Thank you, Aritzia, for your understanding and for helping me turn a potential fashion mishap into a wardrobe win!
L L.O.
71 days ago

Unexpected Import Fees: A Costly Lesson

My experience with left me with a bitter surprise when my order arrived in Europe. While I was thrilled with my purchase, the excitement turned into disappointment when I was hit with unexpectedly high import taxes. Aritzia's vague disclaimer about "additional taxes and duties may apply" proved to be a costly oversight for me. The lack of transparency regarding the extent of these fees was disheartening, and it left me regretting my decision to order. The 112 euro import taxes on a 250 euro order amounted to a staggering 50% of the total cost, a shock that no customer should have to endure. As a loyal customer, this experience has undeniably tarnished my perception of Aritzia's otherwise remarkable products and service. I hope they address this issue to prevent others from facing a similar predicament.
L L.O.
71 days ago

Unexpected Import Charges Uncovered: A Cautionary Tale

Reflecting on my recent experience with Aritzia, I feel compelled to shed light on a crucial aspect that caught me off guard – the staggering import taxes incurred when shipping to Europe. It was disheartening to discover that the additional taxes and duties amounted to a substantial 112 euros on a 250 euro order, roughly half of the total cost. This unforeseen expense tainted my shopping experience, leaving me feeling blindsided and disheartened upon receipt of the bill. While Aritzia discreetly mentions the possibility of additional charges in fine print, the extent of these charges was not explicitly disclosed, potentially influencing customers' purchasing decisions. Had I been aware of the exorbitant import taxes beforehand, I would have reconsidered my order, deliberating more carefully before proceeding with the purchase. This unexpected financial burden serves as a reminder of the importance of transparent pricing practices in e-commerce. As a customer, I value honesty and clarity in all aspects of the shopping process. Moving forward, I hope Aritzia considers enhancing their communication regarding import charges to provide customers with full transparency and minimize unwelcome surprises.
L L.O.
71 days ago

Transparency Triumphs: A Review of Shopping at

When I decided to splurge on a shopping spree at, little did I know the unexpected plot twist awaiting me upon delivery: import taxes. What was meant to be a joyous unboxing turned into a saga of dismay as I discovered the hefty import taxes amounting to a staggering 112 euros, nearly half of my order total. The lack of upfront disclosure about these charges left me feeling blindsided and disheartened, questioning if I would have made the purchase had I known the full cost implications. While the quality of the products from Aritzia may be top-notch, the hidden import taxes left a bitter aftertaste in an otherwise pleasant shopping experience. Aritzia's policy of burying the mention of additional taxes in fine print does a disservice to their customers, who deserve full transparency when making purchasing decisions. In an era where honesty and transparency reign supreme, I urge Aritzia to reconsider their approach to informing customers about potential additional costs. Being forthright about import taxes from the outset would not only build trust but also empower shoppers to make informed choices. Despite this unforeseen setback, I remain hopeful that Aritzia will heed this feedback and enhance their customer communication practices for a more positive shopping journey for all.
L Lola
73 days ago

From Anticipation to Disappointment: My Tale of an Unfulfilled Order from Across the Seas

As an avid shopper with a taste for unique fashion finds, I eagerly placed an order on from Europe, brimming with excitement about the stylish pieces I was about to add to my wardrobe. However, what followed was a saga of unmet expectations and frustration. Despite patiently waiting for months, the package never arrived at my doorstep, leaving me dismayed and disheartened. The process of seeking a refund proved to be a tedious and prolonged ordeal, testing my patience and ultimately tarnishing my shopping experience. While I understand that international shipping can sometimes be complex, the lack of communication and prompt resolution from the company left much to be desired. What started as a hopeful purchase ended in a lesson learned about the importance of reliable service and efficient customer support. In hindsight, my experience with serves as a reminder to prioritize transparency and accountability in online transactions. Though my excitement was overshadowed by disappointment, I remain hopeful that future orders will yield more positive outcomes and memorable fashion discoveries.
L Lola
73 days ago

An International Heartbreak: Personal Experience with Aritzia

In the world of online shopping, my excitement knew no bounds when I placed an order on all the way from Europe. However, it turned out to be a bittersweet experience when my eagerly awaited package failed to arrive. The anticipation slowly turned into disappointment as weeks turned into months without a sign of my order. The real challenge began when I tried to reach out to customer service to sort out the issue. The process of obtaining a refund was an arduous one, testing my patience and persistence. Multiple emails and calls later, the long-awaited resolution finally came through, leaving me relieved but also wishing for a smoother experience. Despite the unfortunate turn of events, I must commend Aritzia for ultimately resolving the issue and processing the refund. While the journey was far from seamless, the destination of a resolved refund brought a sense of closure to this international heartbreak. In conclusion, my experience with Aritzia was a rollercoaster of emotions, from excitement to disappointment to eventual relief. While the hiccup in delivery and refund process was a setback, the commitment to resolving the issue speaks volumes about the brand's customer service. As I bid farewell to my unfulfilled package, I do so with a mix of gratitude for the resolution and a hope for smoother transactions in the future.
81 days ago

Exceptional Quality and Stylish Designs

I can't help but gush about my experience with Aritzia. The exceptional quality and stylish designs of their clothing have made me a loyal customer. The fit of their clothes is always on point, and I always receive compliments whenever I wear their pieces. The return policy is fair and hassle-free, which gives me peace of mind when making a purchase. Their customer service team is also incredibly helpful and responsive, making the overall shopping experience a delight. I can confidently say that Aritzia has become my go-to for all things fashion, and I can't wait to add more of their timeless pieces to my wardrobe.
81 days ago

Exemplary Customer Support and Hassle-Free Returns!

I recently had the pleasure of experiencing the exceptional customer service at, and I must say, it exceeded all my expectations! Unlike some other retailers, Aritzia not only offers a generous return policy but also goes above and beyond to ensure a hassle-free experience for its customers. From the moment I reached out to inquire about a return, the customer support team was prompt, professional, and incredibly helpful. They guided me through the process with ease and made sure all my concerns were addressed promptly. What truly sets Aritzia apart is their commitment to transparency. Unlike other retailers, they clearly communicate their return policy upfront, leaving no room for confusion. I was pleasantly surprised by how easy it was to navigate their website and find all the necessary information regarding returns and refunds. Thanks to their customer-centric approach, I was able to return my item without any issues and received a refund to my credit card promptly. The entire process was seamless and stress-free, making me a loyal customer for life. If you're looking for a retailer that values its customers and prioritizes customer satisfaction above all else, look no further than Aritzia. I can't recommend them enough and will definitely be back for all my future fashion needs!
81 days ago

A True Friend Through Style Struggles

In my fashion quest, Aritzia has been a genuine friend, guiding me through the myriad of choices with their impeccable sense of style and quality. However, the return policy did leave me in a quandary. While the majority of their items come with clear return guidelines, the sale items were a different story. Anything on sale, even by a mere 1%, left me ineligible for a refund, and those marked down by over 50% were labeled as final sale. This detail, albeit mentioned before checkout, felt somewhat obscured. To my dismay, items on sale between 1-49% were only deemed fit for an in-store credit, a fact buried deep within their terms and conditions page. Upon reaching out for clarity, the journey turned tumultuous. Via chat, the struggle to connect with a representative and the quick disconnects became a frustrating obstacle course. Despite the inconvenience, I decided to embrace the merchandise credit graciously provided. While this experience left a bitter aftertaste, I remain grateful for the style assistance Aritzia provides, although a more transparent return policy would truly seal the deal for a returning customer.
K Karen Campbell-High
96 days ago

Exceptional Products, Disappointing Customer Service

I recently purchased a coat for my daughter from and while the product itself was of excellent quality, the customer service experience left much to be desired. Despite being assured of a hassle-free exchange or store credit in case of any issues, my daughter faced unnecessary complications when she tried to exchange the coat for a different color at a physical store. The staff made the process needlessly difficult, insisting that she could only exchange the item if she made an additional purchase. This not only embarrassed her but also left us feeling deceived and disillusioned. While I appreciate the quality of their products, the disappointing customer service has made me hesitant to make future purchases from them.


Aritzia is a popular online fashion retailer known for its trendy and high-quality clothing, accessories, and lifestyle products. With a wide selection of items for women, Aritzia has gained a strong reputation for offering stylish and fashionable pieces that cater to various tastes and preferences. In this editorial review, we will delve into various aspects of to provide readers with a comprehensive understanding of what the brand has to offer.

Pros and Cons

  • Pros:
    • Broad range of trendy and high-quality clothing options.
    • Simple and user-friendly website design.
    • Regular promotions and discounts.
    • Strong reputation for excellent customer service.
    • Wide array of payment options.
  • Cons:
    • Items can be on the pricier side.
    • Limited options for men and non-binary individuals.
    • Higher shipping costs for international customers.

User Experience

Navigating is a breeze thanks to its intuitive and responsive website layout. The site is well-organized, enabling users to search for specific items or browse different categories effortlessly. The product images are clear and detailed, allowing shoppers to get a closer look at the items they are interested in. Aritzia also provides accurate sizing information and fit details to assist customers in making informed purchasing decisions.

Pricing and Value for Money

Aritzia positions itself as a premium fashion brand, and thus, its pricing aligns with the quality and craftsmanship of its products. While some items might seem pricey compared to fast fashion alternatives, Aritzia's focus on durability and style ensures customers get good value for their money in terms of longevity and on-trend designs.

Customer Service

Aritzia places a strong emphasis on customer satisfaction. With a well-trained and friendly customer service team, the brand ensures timely and helpful assistance for any queries or concerns raised by shoppers. This dedication to exceptional customer service has contributed to Aritzia's positive reputation in the fashion industry.

Product Quality and Selection

One of Aritzia's standout features is its commitment to offering high-quality products. The brand carefully curates its selection, focusing on exceptional materials and craftsmanship. From luxurious sweaters to well-tailored blazers, customers can trust that their purchases from Aritzia will withstand the test of time. Moreover, Aritzia's wide selection of clothing items, accessories, and lifestyle products ensures that shoppers can find items that suit their personal style.

Website Usability provides a seamless shopping experience with its user-friendly website design. The site loads quickly, allowing customers to browse and purchase items efficiently. The search function is robust and efficient, enabling shoppers to find specific items with ease. Additionally, Aritzia offers various filters and sorting options to help users navigate the extensive product offerings.

Returns and Exchanges

Aritzia offers hassle-free returns and exchanges, demonstrating its commitment to customer satisfaction. Customers have the option to return items within a specified timeframe, provided that the products are in their original condition with tags attached. Aritzia also offers free returns for customers within the United States, making the process even more convenient.

Promotions and Discounts

Aritzia regularly offers promotions and discounts to provide customers with more value for their purchases. This includes seasonal sales, special promotions, and exclusive discounts for loyalty program members. By keeping an eye on Aritzia's website and social media platforms, shoppers can take advantage of these deals and make their purchases more affordable.


Aritzia has built a strong reputation within the fashion industry and among its customer base. With its focus on quality, style, and exceptional customer service, Aritzia has gained loyalty and trust from fashion enthusiasts worldwide. The brand's commitment to responsible sourcing and sustainability initiatives has also contributed to its positive reputation.

Payment Options

As an inclusive retailer, Aritzia offers a wide array of payment options to cater to different customer preferences. Customers can choose from major credit cards, e-wallets, and even payment installment services. This flexibility in payment options ensures a convenient and seamless checkout experience for shoppers.

Loyalty Programs

Aritzia offers a loyalty program called 'A-List' that rewards customers for their continued support. Members enjoy exclusive benefits such as early access to sales, personalized recommendations, and invitations to special events. The A-List program enhances the overall shopping experience and encourages customer loyalty.

Customer Reviews

Customer reviews play a crucial role in establishing the authenticity and trustworthiness of a brand. incorporates customer reviews on product pages, allowing shoppers to read honest feedback from other customers. This transparency enhances the shopping experience and aids in decision-making for potential buyers.

Community Involvement

Aritzia is actively engaged in community involvement and philanthropic initiatives. The brand has partnerships with various charitable organizations, supporting causes related to women's empowerment, education, and environmental sustainability. Aritzia's commitment to giving back enhances its positive image and resonates with socially conscious shoppers.

Shipping and Costs

Aritzia offers shipping services to various countries, though the costs and delivery times may vary. Domestic shipping within the United States typically incurs a flat fee, while international shipping costs depend on the destination. Aritzia strives to fulfill orders promptly, ensuring that customers receive their purchases in a timely fashion.

In conclusion, stands out as a reputable and reliable online fashion destination. With its exceptional product quality, trendy selections, user-friendly website, and commitment to customer satisfaction, Aritzia has secured a prominent place in the fashion industry. Whether you're looking for a modern wardrobe staple or a trendy statement piece, Aritzia is a brand that delivers on style and substance.