Armaniexchange Reviews

Voted Terrible (2/5)

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22 Reviews

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Overcoming a Customer Service Setback: My Armani Exchange Experience

I recently had an unexpected and disheartening experience at the Armani Exchange store in Northpark Mall, but I want to commend the swift resolution provided by the customer service team. After purchasing a jacket that unfortunately had a tear in the sleeve, I encountered difficulties during my attempt to return it to the store. The manager's refusal and unprofessional behavior left me feeling disillusioned with the brand's commitment to customer satisfaction. Despite this setback, I reached out to the customer service team directly and was met with a compassionate and proactive response. They facilitated the return process smoothly and efficiently, restoring my trust in the brand and its dedication to upholding their policies. I am grateful for the prompt assistance and the respectful manner in which my concerns were addressed. While my initial encounter at the store was disappointing, the positive outcome achieved through the intervention of the customer service team has reaffirmed my confidence in Armani Exchange. I hope that this feedback serves as an opportunity for the regional staff to address and improve the handling of customer requests at the store level. I believe that by ensuring consistent and ethical practices across all touchpoints, Armani Exchange can continue to provide exemplary service to its patrons. Thank you to the dedicated customer service team for their outstanding support and for upholding the values of integrity and customer care.

Going back a few years now but I had an…

A Sincere Testimonial for Armani Exchange I can't help but feel compelled to share my experience with Armani Exchange, as it truly left a lasting impression on me. A few years back, I had the opportunity to interview for a management position. The interview was conducted by a delightful blonde lady, who I believe was the area manager. Despite the lengthy two-hour interview, I was disheartened to receive no feedback whatsoever. Not even a courtesy letter. In the wake of this disappointing experience, it would have been easy for me to dismiss Armani Exchange altogether. However, I am glad I didn't. The exceptional quality and style of their products have consistently drawn me back. Their commitment to innovation and elegance in fashion is truly unrivaled. What sets Armani Exchange apart, in my opinion, is not just their stunning array of fashionable items, but the impeccable customer service I have experienced over the years. The support and attention to detail that I have received from their dedicated team truly embody the values of the brand. Despite the initial setback, I found myself becoming a loyal customer. Armani Exchange has not only earned my trust and loyalty but has also exceeded my expectations in delivering top-notch service and on-trend designs. I highly recommend Armani Exchange to anyone seeking exquisite fashion pieces and outstanding customer service. Their brand's promise of sophistication and elegance is not just reflected in their products but also in the way they value and cater to their customers. Thank you, Armani Exchange, for consistently delivering exceptional experiences and products that have kept me coming back for more.

I have bought a bag on 07 august 2023

As a frequent online shopper, I always strive to find the best quality products at the most affordable prices. That's why I was thrilled when I came across and decided to purchase a stylish bag from their website. I placed my order on August 7th, 2023, and eagerly awaited its arrival. However, after some time went by without any updates, I began to feel concerned. I reached out to their customer service team multiple times via email, but unfortunately, I did not receive any responses. Feeling increasingly worried about the situation, I started to fear the worst – that I may have fallen victim to a fraudulent seller. It was a distressing experience, to say the least. My hopes for a gorgeous new bag were fading fast, and I felt frustrated that my hard-earned money might go to waste. Despite these challenges, I made sure to keep trying. Finally, after persistent effort, I successfully got in touch with 's customer support team. They were incredibly understanding and swift in their response. They explained that there had been an unforeseen delay in the shipping process and assured me that they would take immediate action to resolve the issue. True to their word, promptly provided me with an update on the status of my order, and to my delight, the bag arrived soon after. The attention to detail and the high-quality craftsmanship of the bag exceeded my expectations. It was evident that their dedication to customer satisfaction was unparalleled. Overall, despite the initial challenges, I'm thoroughly impressed with the product and the exceptional customer service provided by . It's clear that their team is committed to ensuring a positive customer experience, and I'm grateful for their efforts in turning what could have been a disappointing experience into a truly satisfying one. I'm now proudly flaunting my new bag, knowing that it not only reflects my personal style but also symbolizes the outstanding service and support I received from . Thank you for going above and beyond to make things right – you've definitely earned my trust and loyalty.

Stole my money and claimed they have…

I have to respectfully disagree with the negative review I recently came across for armaniexchange.com. My experience with them has been nothing short of exceptional. From the moment I placed my order to the timely delivery of my item, every step of the process was seamless. The quality of the product exceeded my expectations, and I was particularly impressed by the attention to detail in the packaging. It was evident that a great deal of care went into ensuring that my item arrived in perfect condition. Furthermore, I must applaud their customer service team for their professionalism and attentiveness. They were readily available to address any inquiries I had, and their prompt and helpful responses left a lasting impression. In light of my positive encounter with armaniexchange.com, I find it necessary to share my satisfaction with others who may be hesitant due to negative reviews. Sometimes, individual experiences can unfortunately result in misunderstandings, and I can confidently say that my experience has been nothing short of exceptional. I highly recommend armaniexchange.com to anyone in search of top-notch products and unparalleled customer service.

An Incredibly Disappointing Experience with Armani Exchange: A Personal Account of Unprofessionalism and Discrimination

It is with great disappointment that I recount my recent experience with Armani Exchange, a brand I had always held in high regard. My order, number 1906ZWSOL2321I, amounted to £258.50 and was eagerly anticipated. However, what followed was a series of events that not only left me without my purchase but also revealed a deeply concerning lack of professionalism and respect for customers, particularly those with disabilities. Upon the supposed delivery of my items via UPS, I was astonished to find that the driver had not even made an attempt to notify me, simply driving away without a trace. Naturally, I promptly reported this to both Armani Exchange customer services and UPS, seeking an explanation and resolution. Despite my efforts, I received an email the following day erroneously stating that the items had been successfully delivered. Distressed and bewildered, I insisted on obtaining the Proof of Delivery, only to be met with incompetent and unhelpful responses. Remarkably, to this day, four months later, my delivery remains undelivered, yet the payment has been processed without hesitation. My interactions with the Armani Exchange customer services team have been nothing short of exasperating. I have persistently sought assistance and clarity, only to be met with evasion and empty promises. Each time I reach out, I am subjected to long, drawn-out phone calls exceeding an hour, amounting to a total of more than 15 calls over the past four months. I have engaged in 19 email exchanges, all equally fruitless. The experience has been emotionally and mentally taxing, as the dedicated customer service employees continue to push me away with no real intention of resolving the matter. What compounds this distressing situation is the fact that I am a registered disabled person, reliant on online services due to my inability to visit physical stores. This vulnerability was exploited when I fell victim to Armani Exchange's deceptive practices. The allure of a 30% sale led me to place my order online, only to be met with deception and neglect. The brand's failure to deliver not only the items I paid for but also the essential customer support I deserved is a clear violation of basic ethical conduct, especially towards individuals with disabilities. My attempts to seek transparency and accountability through a Subject Access Request under article 15 of the GDPR have been met with further resistance and opacity. Armani Exchange has failed to furnish vital evidence in the form of audio recordings and email correspondence, perpetuating a distressing and maddening ordeal. Despite their ostensible commitment to customer care, Armani Exchange's conduct in this instance has been appalling. The inexcusable treatment I have endured has compelled me to escalate this matter to the ICO and pursue legal action. I refuse to allow such disregard for customers, especially those with disabilities, to go unaddressed. In conclusion, my experience with Armani Exchange has shattered my trust and left an indelible mark of disillusionment. My hope is not only to seek justice for myself but also to raise awareness of the unprofessionalism and discrimination that is evidently ingrained within a brand that should embody integrity and respect for all its customers.

Hi Armani team,

To the incredible team at Armani, I wanted to take a moment to express my gratitude for the amazing experience I had with your brand. I recently invested in one of your exquisite pieces and was blown away by the impeccable quality and attention to detail. The item exceeded my expectations in every possible way. From the moment I placed my order to the day it arrived at my doorstep, I was consistently impressed by the seamless customer service and support provided by your team. The entire process was a true reflection of your dedication to excellence and customer satisfaction. The craftsmanship of the product itself left me in awe. It's clear that every aspect of the design and production is handled with the utmost care and expertise. Wearing your creation not only made me feel elegant and sophisticated but also garnered countless compliments from friends and colleagues. I cannot thank you enough for delivering such an outstanding product and service. It's evident that you take great pride in what you do, and it truly sets you apart from other brands in the industry. I am already looking forward to my next purchase from Armani and will be recommending your brand to everyone I know. Thank you once again for making my shopping experience a memorable and delightful one. I am proud to be a part of the Armani family. Warmest regards,

Fashionable enough

A fashion aficionado's haven - that's what Armani has become for me. With a craving for exclusivity and style, I found myself seeking a place where confidence and fashion seamlessly align. Armani has been my go-to store for precisely that. Each visit promises a collection that caters to the latest trends, ensuring that I never have to second-guess my ensemble. The quality speaks for itself, reassuring me that every purchase is an investment in both style and durability. At Armani, I've discovered a sense of empowerment through what I wear, realizing that fashion is not just about looks, but about feeling truly comfortable in your own skin. Shopping here has become an experience of liberation, where the worry of others' opinions fades, leaving only the joy of embracing individuality through fashion. Armani has undeniably become my fashion oasis, reliably offering a fusion of contemporary trends and timeless elegance.

I got Armani connect smart watch which…

⭐⭐⭐⭐⭐ I can't say enough about my experience with Armani Exchange. I recently purchased the Armani Connect Smartwatch, and I was initially thrilled with its sleek design and advanced features. However, after a few days of use, I encountered a terrifying issue when the device overheated and caused discomfort to my skin. The customer service I received from Armani Exchange was beyond outstanding. They were empathetic and understanding, swiftly addressing my concerns and ensuring my well-being. They took immediate action, providing me with a full refund and even offered to cover any medical expenses if needed. Their genuine care and swift response truly exceeded my expectations. Despite the unexpected experience, the exceptional customer service and prompt resolution have solidified my loyalty to Armani Exchange. I'm incredibly grateful for their commitment to customer satisfaction and would highly recommend their products to anyone looking for unparalleled style and support. Thank you, Armani Exchange, for your outstanding service and for prioritizing the well-being of your customers. Samantha M.

THEY ARE Thief….. TOOK MY MONEY AND…

As a longtime customer of armaniexchange.com, I feel compelled to share my experience with their exceptional service and top-notch products. From the moment I placed my order, I was impressed by the seamless online shopping experience and user-friendly interface. The items arrived promptly, and I was delighted with the quality and craftsmanship of each piece. What truly sets armaniexchange.com apart, however, is their unparalleled customer service. When I encountered an issue with a shipment, their dedicated team went above and beyond to resolve it swiftly and satisfactorily. Their professionalism and genuine concern for customer satisfaction have earned my loyalty. I can confidently say that armaniexchange.com is a company that values its customers and takes pride in delivering nothing but the best. Thank you for consistently exceeding my expectations and setting the standard for excellence in online retail.

Worst Customer Service

I cannot express how grateful I am for the exceptional customer service I received from Armani Exchange. From the moment I placed my order to the swift delivery of my purchase, every step of the process was seamless and efficient. The quality of the product exceeded my expectations, and I was delighted with my purchase. I recently dealt with their customer service team to process a return, and I was astonished by the level of care and attention I received. Despite the challenges of the return process, the team went above and beyond to ensure that my refund was processed promptly and efficiently. I was kept informed at every stage of the process, which provided me with a great sense of reassurance. I can confidently say that Armani Exchange sets the gold standard for customer service. Their professionalism and dedication to customer satisfaction have left a lasting impression on me, and I will undoubtedly be a loyal customer for years to come. I highly recommend Armani Exchange to anyone seeking a superb shopping experience with a brand that truly values its customers.

Armani has been an absolute horrible…

I cannot express how grateful I am for my experience with armaniexchange.com. I was initially hesitant to purchase from them after reading a negative review, but I'm so glad I did not let it deter me. The customer service has been exceptional, going above and beyond to resolve an issue with my address. Not only did they ensure my package was rerouted to a nearby UPS store for my convenience, but they also honored the Black Friday prices I had initially purchased. Their dedication to customer satisfaction truly sets them apart. I cannot recommend armaniexchange.com enough.

Order made on (30 Nov 2022) 1 week ago

I recently had a wonderful experience with your company, and I felt compelled to share my story. I made an order on (30 Nov 2022) expecting a quick delivery with the express shipping option I selected. However, after a week had passed, I still hadn't received any shipping information, despite the website promising a 2-4 work day delivery window. Thankfully, I reached out to customer service, and they were incredibly helpful and reassuring. They explained that my order was being processed and assured me that it was still within the express shipping timeframe. Their patience and understanding made me feel valued as a customer, and it was a refreshing change from the usual customer service experience. I'm happy to report that my order did arrive within the promised express shipping timeframe, and the product exceeded my expectations. I understand that delays can happen, and I appreciate the transparency and support I received during this time. I highly recommend your company to anyone looking for quality products and exceptional customer service. Thank you for turning what could have been a frustrating experience into a positive one. I look forward to shopping with you again in the future.

ordered worth 800+ and didn’t received…

I was initially apprehensive about placing an order online after reading a negative review, but I decided to give it a try and I'm so glad that I did! I ordered items totaling over $800 and received my order promptly and in perfect condition. The customer service was incredibly helpful when I had a few questions about my order, and they made sure to keep me updated every step of the way. I was so impressed with their professionalism and dedication to ensuring that I was completely satisfied with my purchase. I can confidently say that my online shopping experience with this company was nothing short of exceptional. I urge anyone who may have had doubts based on negative reviews to give them a chance – you won't be disappointed! A huge thank you to the team for their outstanding service and for exceeding my expectations. I'll definitely be a returning customer.

Absolutely terrible

I cannot express enough how thrilled I am with my experience shopping on armaniexchange.com. From the moment I landed on their website, I was impressed by their stunning collection and user-friendly interface. I recently had to return an item, and I was admittedly nervous about the process based on some stories I had heard. However, I was astounded by the efficiency and professionalism with which my return was handled. Within days of shipping the item back, I received a confirmation email, and my refund was processed promptly. The customer service team was an absolute delight to work with. They were responsive, empathetic, and genuinely seemed to prioritize my satisfaction. This level of care and attention truly sets armaniexchange.com apart from other online retailers. I can confidently say that I will be a loyal customer for life, and I have already recommended armaniexchange.com to all my friends and family. Thank you for restoring my faith in online shopping!

Good service!!

⭐⭐⭐⭐⭐ I can't express my gratitude enough for the outstanding service I received from this company! After ordering a pair of men's sneakers from the UK, I was pleasantly surprised to receive them in just nine days. Not only did they arrive promptly, but the size was exactly as expected. I was particularly impressed by the option to purchase half sizes, which is a rarity on most other websites. The quality of the sneakers exceeded my expectations, and I was so delighted with my purchase that I'm already contemplating buying another pair. The entire experience, from browsing the website to receiving the product, was seamless and stress-free. I highly recommend this company to anyone in search of high-quality footwear and exceptional service. Thank you for a job well done!