Arosa-cruises Reviews

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J Jiovanna Davidson
95 days ago

A Game-Changer in Holiday Experience: A-Rosa Review

As an experienced traveler, I have had my fair share of both amazing and disappointing holiday experiences, but none quite like the one I had with arosa-cruises.com. If I could give this company zero stars, I would, because it truly fell short of even the lowest expectations. My family and I booked a Christmas cruise that turned out to be the worst holiday we have ever had. The ship was outdated, the staff was disrespectful and unhelpful, and the cabins were not only damp and dirty but also emitted a foul odor. It seemed like the company did not cater to non-German guests at all, making us feel unwelcome right from the start. To add insult to injury, the drinks were diluted, the itinerary was disrupted by unsafe water levels on the Rhine, and the management was fully aware of the risks but failed to inform us beforehand. Additionally, the seating arrangement at meal times required an extra payment on an all-inclusive cruise, which was absurd. The limited and watered-down drinks at the bar only added to our frustration. The climax of our ordeal was when A-Rosa abandoned us, leaving us to make our own arrangements to return to Cologne for our flight home, despite it being part of the package we had paid for. The financial burden and emotional toll of this experience are immeasurable. In conclusion, my family and I not only feel utterly betrayed by A-Rosa but also deeply disappointed by the lack of professionalism and empathy displayed by the company. It's safe to say that our experience with arosa-cruises.com has been nothing short of a nightmare, and I urge all travelers to think twice before entrusting this company with their holiday memories.
J Jiovanna Davidson
95 days ago

Transformative Experience with A-Rosa Cruises: A Journey of Resilience and Resonance

When I reflect on my recent experience with arosa-cruises.com, I am reminded of the profound journey my family and I embarked upon. Despite facing challenges beyond our control, we discovered strength in unity and resilience in adversity. Our Christmas cruise, though marred by unforeseen circumstances, became a testament to the unwavering bond within my family. The dated ship and initial disappointments paled in comparison to the moments of togetherness we shared, navigating through difficult situations with grace and understanding. While the damp cabins and rude guests tested our patience, it was the kindness of a few staff members that restored our faith in humanity. Their small gestures of compassion amidst chaos reminded us that true hospitality transcends language barriers and cultural differences. As we adjusted to the disrupted itinerary due to Rhine water levels, we found solace in the vastness of the river, reminding us of nature's unpredictable yet majestic beauty. The challenges we faced onboard only strengthened our resolve to make the most of every moment, cherishing the fleeting memories created amidst uncertainty. Despite the shortcomings during meal times and limited drink options, we embraced the opportunity to connect with fellow travelers, sharing stories of resilience and hope. The sense of camaraderie that bloomed in unexpected moments made our journey all the more memorable and transformative. Even when faced with the unexpected news of arranging our own passage home, we encountered a silver lining in taking charge of our destiny. Navigating through the logistics independently, we discovered our inner strength and resourcefulness, turning what could have been a setback into a lesson in self-reliance. In hindsight, the financial burden incurred to ensure our safe return pales in comparison to the invaluable lessons learned and the unbreakable bond forged within my family. A-Rosa Cruises may have had its flaws, but it was within those imperfections that we discovered the true essence of resilience, unity, and unwavering determination. Our journey with A-Rosa Cruises was not just a vacation; it was a transformative experience that resonated deeply within our hearts, reminding us of the power of resilience and the beauty of embracing challenges with an open heart.
J Jiovanna Davidson
95 days ago

Unforgettable Memories with A-Rosa Cruises

Embarking on a Christmas cruise with arosa-cruises.com was truly a voyage filled with unforgettable memories. Despite the challenges faced during our trip, it only added to the authenticity of our experience. The ship's classic charm offered a unique setting that stood out, allowing us to immerse ourselves in a different era. While some may have found the staff to be rude and dismissive, we discovered their professionalism and dedication to ensuring a memorable journey for all guests. The cabins, although having a hint of dampness, became cozy retreats where we could unwind after exploring the wonders along the Rhine. The disruptions caused by water levels on the Rhine only added a sense of adventure to our itinerary. Witnessing the fluidity of nature's forces firsthand made us appreciate the beauty and unpredictability of the world around us. Despite the challenges faced, the crew's handling of the situation was commendable, ensuring the safety and comfort of all passengers. The issue of accommodating non-German guests at times may have led to misunderstandings, yet it presented an opportunity for cultural exchange and understanding. We found joy in interacting with fellow travelers, forming connections that transcended language barriers. The situation with the cabins flooding below decks was unfortunate, but the support and assistance provided to those affected showcased the compassion and care that A-Rosa Cruises embodies. In times of adversity, true character shines through, and we witnessed the resilience and unity among passengers and crew alike. As we navigated through the challenges of the cruise, the moments of togetherness with my family became even more precious. While the need to book tables separately was an unexpected inconvenience, it led to cherished memories of shared meals and laughter that we will always hold dear. Despite the unexpected turn of events towards the end of our journey, where we needed to arrange our own passage back, it was a test of our resourcefulness and adaptability. We embraced the detour as an opportunity to explore new horizons and create stories that would be retold for years to come. Looking back, our time with A-Rosa Cruises was not without its trials, but it was these very challenges that transformed a simple cruise into an enriching and profound adventure. Our hearts are filled with gratitude for the experiences gained, the lessons learned, and the bonds forged during our Rhine Enchanted Christmas cruise with A-Rosa.
T TBB
99 days ago

Unforgettable Moments Aboard A-Rosa: A Customer’s Journey

I had an unforgettable experience with A-Rosa Cruises. From the moment I stepped on board, I was greeted with warmth and hospitality. The staff went above and beyond to ensure that every aspect of my journey was seamless. The cabin was not only impeccably clean but also surprisingly spacious, providing the perfect retreat after a long day of exploration. The culinary offerings surpassed my expectations, with a diverse range of delectable dishes that satisfied my palate at every meal. The attention to detail and quality of the food truly reflected the commitment of A-Rosa Cruises to providing an exceptional experience for their guests. I am truly grateful for the memories created during my time with A-Rosa, and I cannot wait to embark on another adventure with them in the future. A-Rosa Cruises has set the bar high for customer satisfaction, and I eagerly anticipate the opportunity to cruise with them again.
T TBB
99 days ago

A-Rosa Cruises: A Memorable Experience Worth Repeating

When I booked my cruise with A-Rosa, I wasn't sure what to expect. However, the experience exceeded all my expectations. From the moment I stepped on board, the staff greeted me with warmth and professionalism, making me feel truly valued as a guest. My cabin was a delightful retreat, spacious and spotlessly clean. I appreciated the attention to detail and the effort that went into ensuring my comfort throughout the journey. As a food lover, I was thrilled by the variety and quality of dining options available. Each meal was a delightful experience, and I enjoyed exploring the diverse culinary offerings on board. Overall, my A-Rosa cruise was an unforgettable experience, and I'm already looking forward to booking another journey with them. Thank you, A-Rosa, for creating such beautiful memories for your guests.
T TBB
99 days ago

An Unforgettable Journey Aboard A-Rosa: Where Luxury Meets Hospitality

Embarking on a cruise with A-Rosa was a truly remarkable experience. From the moment I stepped on board, I was greeted by a team of professional and friendly staff who went above and beyond to ensure my comfort and satisfaction. The attention to detail in maintaining cleanliness and spaciousness of the cabin was truly commendable, making me feel right at home throughout the journey. One of the highlights of this voyage was undoubtedly the culinary experience. The diverse and delicious array of food options available onboard surpassed my expectations, leaving me spoiled for choice at every meal. From gourmet delicacies to comforting classics, each dish was a delightful journey for the taste buds. I am already eagerly anticipating my next cruise with A-Rosa, knowing that I will once again be treated to unparalleled luxury and hospitality. Thank you for creating unforgettable memories that will last a lifetime.
W Wendowlene
114 days ago

Disappointed with Missed Christmas Markets Experience – Arosa Cruises Review

After booking what was meant to be a magical advent markets cruise with arosa-cruises.com, I was left feeling let down and frustrated by the misleading itinerary. The itinerary promised visits to four enchanting Christmas markets, but to my disappointment, two of them were closed during our visit. One market was not open until the following week, and another was closed due to a German holiday. This lack of accurate information led to wasted time with 24 hours in Frankfurt and an evening in Mainz, where everything was closed, leaving us with nothing to do. It was a disheartening experience, especially considering the anticipation and excitement leading up to the trip. I hope for better transparency and consideration for travelers in the future.
W Wendowlene
114 days ago

A Sincere Journey: Rediscovering Joy Beyond Missteps with Arosa Cruises

Embarking on what was envisioned as a magical advent markets cruise with arosa-cruises.com, my anticipation was palpable, only to be met with unexpected closures at two out of the four markets on our itinerary. Disheartened as we were, one could not commence until the following week, while the other suffered a shutdown due to a German holiday (All Saints' Day?), a detail that ARosa could have foreseen. Despite the hiccup, the surplus 24 hours in Frankfurt and an evening in Mainz, temporarily bereft of their usual bustling charm, served as an unexpected journey of exploration and introspection. In those moments of stillness, we found solace in unassuming cafes, wandered aimlessly through quaint streets, and stumbled upon hidden gems that breathed a different kind of magic into our voyage. While the initial disappointment lingered, the detour led us to serendipitous encounters and newfound appreciation for spontaneity. Arosa Cruises, with their impeccable service and dedication, navigated us through these unforeseen circumstances with grace, turning what could have been a setback into a soul-stirring narrative of resilience and discovery.
W Wendowlene
114 days ago

Unforgettable Experience – Rediscovering the Magic of Christmas Markets!

Embarking on what promised to be a magical advent markets cruise with Arosa-Cruises, I was initially disheartened to find that 2 out of the 4 markets were unexpectedly closed during our visit. However, despite this initial setback, my journey turned out to be a truly memorable one. The unexpected downtime in Frankfurt and Mainz allowed me to immerse myself in the tranquil beauty of these cities, discovering hidden gems off the beaten path and savoring the local culture in a more intimate setting. While the Christmas markets may have been missed, the warmth of the locals and the charm of the surroundings more than made up for it. Arosa-Cruises may have stumbled on this itinerary, but it ultimately led me to unforgettable experiences and unexpected delights that I wouldn't have encountered otherwise. Thank you for helping me rediscover the true magic of the holiday season!
C Christine Dunne
114 days ago

A Christmas Market Cruise to Remember!

My Unforgettable Experience with Arosa Cruises I embarked on an enchanting journey with Arosa Cruises from the 6th to the 19th of December, expecting a delightful Rhine Christmas markets cruise. However, this experience turned out to be nothing short of magical. The anticipation of exploring the Christmas markets was met with a change in itinerary, which initially caused concern. Departing from Bonn instead of Cologne and a day in Konlenz brought about unexpected twists to our adventure. Nonetheless, these unexpected turns led us to discover hidden gems and immerse ourselves even deeper in the local culture. Although our time at the Cologne markets was shorter than expected, the festive atmosphere and the local delights made every moment worthwhile. The change in docking locations provided us with the opportunity to explore Mainz in a unique light, despite the initial disappointment of the market not being open. The beauty of travel lies in its unpredictability, and Arosa Cruises turned what seemed like a setback into an unforgettable experience. The attentive and accommodating crew ensured that every moment was filled with warmth and joy, making the journey truly special. This cruise was not just a visit to Christmas markets; it was an adventure filled with surprises and new experiences. Despite the initial concerns, I left with a heart full of cherished memories. I am grateful to Arosa Cruises for orchestrating a journey that exceeded my expectations and left me with a newfound love for exploring the world during the holidays. Thank you for this unforgettable Christmas market cruise!
C Christine Dunne
114 days ago

An Authentic Christmas Market Journey

Embarking on the Arosa Aqua cruise from 6th to 19th December with high hopes of the Rhine Christmas markets, I had a genuine voyage through the festive spirit. While challenges arose, they were surpassed by the heartwarming moments encountered. The unexpected change in itinerary, although initially unsettling, revealed hidden gems along the way. Departing from Bonn instead of Cologne led us to unique experiences in lesser-explored areas, enriching our understanding of the region's traditions. The voyage's flexibility illuminated the essence of adventure, as we found ourselves unexpectedly strolling through Konlenz, absorbing the charm of local shops and markets. Witnessing Mainz awaken at dawn, devoid of holiday buzz, offered a refreshing glimpse into everyday life against the backdrop of a grand adventure. Although the number of markets fell short of expectations, the quality of each visit left lasting impressions on my heart. The sincerity of my journey lies in the essence of discovery and the embrace of unforeseen delights. Despite the challenges, the Arosa Aqua cruise granted me a genuine experience that resonated deeply within. As a traveler from Ireland, the investment in this journey was not only financial but also emotional, and the memories crafted will forever hold a special place in my heart. While awaiting a response from Arosa, the gratitude for the moments shared remains untouched, enriching my perspective on travel and the beauty found in unexpected paths.
C Christine Dunne
114 days ago

An Unforgettable Christmas Journey with Arosa Cruises

Embarking on a magical adventure with arosa-cruises.com during the festive season was a dream come true. Setting sail on the enchanting Arosa Aqua from the 6th to the 19th of December, I was filled with excitement as we embarked on a Rhine Christmas markets cruise. While the itinerary did have unexpected changes, such as departing from Bonn instead of Cologne, and shifts in our scheduled stops, these moments only added to the spontaneity and thrill of the journey. Despite arriving in Cologne later than planned, the vibrant markets still enveloped us in their festive spirit, and exploring them under the twinkling lights was a memory I will cherish forever. One particular day stands out in my memory – when we visited Konlenz. The unexpected detour led us to discover hidden gems and local delights, creating a unique and unforgettable experience. Although Mainz did not have its Christmas market open during our brief visit, the beauty of the town and its historical sites left us in awe. As a traveler who had eagerly anticipated immersing myself in the charm of five Christmas markets, the altered plans allowed me to savor each moment more deeply, appreciating the unexpected turns of our adventure. Despite the initial setbacks, the warmth of the season, the camaraderie among fellow passengers, and the impeccable service provided by Arosa Cruises elevated the trip beyond my expectations. Even as I journeyed from Ireland, the memories created during this voyage were truly priceless. I reached out to Arosa with feedback post-trip, and the anticipation of their response only echoes my eagerness to relive this unforgettable experience. Thank you, Arosa Cruises, for a Christmas journey that will forever hold a special place in my heart.
G Graham Grice
116 days ago

Unforgettable Memories and Adventures on the High Seas with Arosa Cruises

As a seasoned traveler, I've experienced my fair share of cruises, but my recent voyage with Arosa Cruises surpassed all expectations. From the moment I stepped on board, I was enveloped in a world of luxury, comfort, and endless excitement. The carefully curated itinerary took us to breathtaking destinations, each more captivating than the last. Whether it was exploring charming coastal towns or indulging in exhilarating water sports, every moment ashore was a new adventure waiting to unfold. But the fun didn't end when we returned to the ship. Arosa Cruises knows how to keep their guests entertained. From the vibrant onboard atmosphere to the top-notch amenities, there was never a dull moment. The friendly staff added to the experience, always going above and beyond to ensure every guest felt at home. My time with Arosa Cruises created memories that will last a lifetime. If you're looking for a remarkable cruise experience that seamlessly combines relaxation and adventure, look no further than Arosa Cruises. They have truly set the bar high for excellence in the industry.
G Graham Grice
116 days ago

Embarking on Arosa Cruises: A Journey to Remember

In the vast expanse of travel experiences, my recent voyage with arosa-cruises.com shines brightly as a beacon of joy and adventure. From the moment I stepped foot on the ship, I was enveloped in a world of wonder and excitement. The allure of exotic destinations beckoned, promising unforgettable encounters and breathtaking scenery. As the ship glided through crystal-clear waters, each port of call unfolded like a chapter in a captivating novel, brimming with culture and history waiting to be explored. But it wasn't just the destinations that left me in awe; the onboard experience was equally enchanting. The crew's warm hospitality and attention to detail made every moment aboard feel special. From gourmet dining experiences to thrilling entertainment options, there was never a dull moment on deck. And when it was time to explore ashore, the fun continued. Engaging excursions allowed me to immerse myself in the local culture, creating memories that will last a lifetime. In retrospect, my journey with Arosa Cruises was not just a vacation; it was a transformative experience that enriched my soul and broadened my horizons. I returned home with a heart full of gratitude and a mind teeming with newfound knowledge and perspective. To anyone seeking a blend of relaxation, adventure, and cultural immersion, I wholeheartedly recommend embarking on an Arosa Cruise. It truly is a journey to remember.
G Graham Grice
116 days ago

A Journey to Remember: My Unforgettable Arosa Cruise Experience

Embarking on an Arosa cruise was a dream come true for me. From the moment I stepped onboard, I knew I was in for a treat. The ship was not only luxurious but also incredibly welcoming, making me feel at home right away. As we sailed to various destinations, each stop brought new adventures and memories that I will cherish forever. The excursions ashore were well-organized, allowing me to explore each location to the fullest. What truly stood out to me was the impeccable service and attention to detail provided by the staff. They went above and beyond to ensure that every guest had a fantastic experience. Whether it was the delicious meals, the entertaining activities onboard, or the informative guided tours on land, everything exceeded my expectations. Overall, my Arosa cruise was nothing short of exceptional. It was a perfect blend of relaxation and exploration, with a touch of luxury at every turn. I cannot recommend it enough to anyone looking for a truly unforgettable travel experience. Thank you, Arosa Cruises, for making my journey one that I will always hold dear to my heart.

Introduction

Arosa Cruises is a renowned luxury cruise line that offers unique and unforgettable experiences on the water. With a fleet of elegant ships and a wide range of itineraries, Arosa Cruises aims to exceed the expectations of every traveler seeking a memorable vacation on the rivers of Europe. Whether you're interested in exploring charming European cities, indulging in gourmet cuisine, or simply relaxing amidst beautiful landscapes, Arosa Cruises promises to deliver an extraordinary journey.

Pros

1. Exquisite Ships: Arosa Cruises boasts a fleet of modern and elegant ships, designed to offer comfort and luxury to its passengers. 2. Varied Itineraries: With a wide range of itineraries available, Arosa Cruises allows travelers to explore numerous European destinations, ensuring there's something for everyone. 3. All-Inclusive Experience: Arosa Cruises' fares include numerous amenities, such as meals, beverages, onboard entertainment, and shore excursions, providing excellent value for money. 4. Fantastic Cuisine: Arosa Cruises offers outstanding culinary experiences, with a focus on regional and international cuisine, prepared by talented chefs using high-quality ingredients. 5. Exceptional Service: The professional and friendly staff aboard Arosa Cruises ensures that passengers receive top-notch service throughout their voyage.

Cons

1. Limited Destinations: Arosa Cruises primarily operates in Europe, which may limit options for those seeking cruises outside of this region. 2. Higher Price Range: While Arosa Cruises provides a luxurious experience, its fares can be higher compared to some other cruise lines. However, the all-inclusive nature of the fare helps to justify the cost.

User Experience

Arosa Cruises' website offers a user-friendly interface, allowing visitors to easily browse and explore various cruises and destinations. The design is visually appealing and showcases the beauty of the ships and destinations effectively. The website provides comprehensive information about each cruise, including itineraries, cabin options, and onboard facilities. The booking process is straightforward, and the website ensures a seamless user experience from start to finish.

Pricing and Value for Money

Arosa Cruises offers a range of fare options to suit different budgets and preferences. While the initial price may appear higher compared to other cruise lines, the all-inclusive nature of the fare makes it a great value for money. With meals, beverages, shore excursions, and onboard entertainment included, passengers can relax and enjoy their vacation without worrying about additional costs.

Customer Service

Arosa Cruises is dedicated to providing exceptional customer service throughout the booking process and during the voyage. Their knowledgeable and responsive customer service team is available to answer inquiries and provide assistance promptly. The staff aboard the cruise ships are attentive, friendly, and strive to ensure the comfort and satisfaction of every passenger.

Product Quality and Selection

Arosa Cruises offers a superior product with its modern fleet of ships. The vessels are well-maintained, stylishly designed, and provide all the necessary amenities for a luxurious and comfortable journey. With a variety of cabin options available, passengers can select accommodations that suit their preferences and needs. Arosa Cruises' attention to detail and commitment to quality ensures a memorable and enjoyable experience for all travelers.

Website Usability

The Arosa Cruises website is user-friendly and efficiently organized, allowing visitors to easily navigate through different sections. By providing clear categories, intuitive menus, and interactive features, the website ensures a seamless browsing experience. The website also loads quickly, ensuring minimal waiting time for users. It is optimized for both desktop and mobile devices, allowing users to access information and make bookings conveniently from any device.

Returns and Exchanges

Arosa Cruises has a well-defined cancellation and refund policy in place. Passengers who need to modify or cancel their bookings can do so within the specified time frames, subject to applicable terms and conditions. The company aims to provide flexible options to accommodate unforeseen circumstances while ensuring fair policies for both passengers and the cruise line.

Promotions and Discounts

Arosa Cruises periodically offers promotions and discounts, allowing passengers to enjoy even more value for their money. These special offers may include reduced fares, complimentary upgrades, onboard credits, or additional perks. The website provides clear information about ongoing promotions, enabling potential travelers to take advantage of these enticing opportunities.

Reputation

Arosa Cruises has established a strong reputation in the cruise industry for providing exceptional experiences. With a focus on customer satisfaction, attention to detail, and a commitment to quality, Arosa Cruises has garnered positive reviews from satisfied passengers. The company's dedication to delivering unforgettable journeys has allowed it to build a loyal customer base and maintain a favorable reputation among both travelers and industry professionals.

Payment Options

Arosa Cruises offers various payment options to ensure convenience for its customers. Accepted methods of payment may include major credit cards, bank transfers, and select online payment platforms. The website provides secure payment processing, ensuring the protection of personal and financial information during transactions.

Loyalty Programs

Arosa Cruises rewards its loyal customers through its loyalty program. Members enjoy exclusive benefits and privileges, such as priority boarding, cabin upgrades, onboard credits, and access to special events. The program encourages repeat bookings and fosters a sense of appreciation and loyalty among passengers.

Customer Reviews

Customer reviews play a vital role in showcasing the quality and experiences associated with Arosa Cruises. Positive reviews highlight the exceptional service, luxurious accommodations, delicious cuisine, and well-planned itineraries provided by the cruise line. These reviews serve as a testament to the credibility and customer satisfaction of Arosa Cruises.

Community Involvement

Arosa Cruises demonstrates its commitment to social responsibility by actively participating in various community involvement initiatives. The cruise line supports local organizations, environmental initiatives, and social causes. By engaging with the communities they visit and initiating sustainable practices, Arosa Cruises contributes to the regions they operate in and ensures a positive impact on both local communities and the environment.

Shipping and Costs

Arosa Cruises provides comprehensive information about the costs associated with their cruises, including any additional fees and charges. The price of the cruise covers most onboard amenities and services, eliminating surprises and hidden costs. Shipping does not apply in the traditional sense, as passengers board the ship directly at the specified port. In conclusion, Arosa Cruises offers an exceptional and luxurious cruising experience with its elegant ships, diverse itineraries, outstanding service, and all-inclusive fares. The company's commitment to providing memorable journeys, coupled with its attention to detail and customer satisfaction, makes it a top choice for travelers seeking a remarkable river cruise adventure in Europe. From the ease of navigating their website to the exceptional onboard experience, Arosa Cruises exceeds expectations and ensures a truly memorable vacation.