Arrowmodels Reviews

Voted Good (4/5)

483048 Votes

0 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

No ratings for Terrible
No ratings for Poor
No ratings for Average
No ratings for Very Good
No ratings for Excellent
Write a review


Arrow Models is an online retailer that specializes in a wide range of model aircraft kits and accessories. With a vast selection of products, competitive pricing, and excellent customer service, Arrow Models has become a trusted name among hobbyists and enthusiasts. The website offers a user-friendly interface, making it easy to browse and purchase items. With a commitment to quality and a dedication to customer satisfaction, Arrow Models has established itself as a leading online destination for model aircraft enthusiasts.

Pros and Cons

  • Pros:
    1. Extensive selection of model aircraft kits and accessories
    2. Competitive pricing
    3. User-friendly website with easy navigation
    4. Responsive and helpful customer service
    5. High-quality products with accurate details and craftsmanship
    6. Fast and reliable shipping
    7. Promotions and discounts available
    8. Positive customer reviews
    9. Active community involvement
  • Cons:
    1. No loyalty program currently available
    2. Limited payment options

User Experience

Arrow Models provides a seamless user experience with its intuitive website design and easy navigation. Users can easily search for specific products or browse through various categories. Each product listing includes detailed descriptions, high-quality images, and customer reviews, allowing users to make informed purchasing decisions. The checkout process is simple and secure, ensuring a smooth buying experience. The website is also optimized for mobile devices, ensuring a seamless experience for users on smartphones and tablets.

Pricing and Value for Money

Arrow Models offers competitive pricing for its products, providing excellent value for money. The prices are often lower compared to physical retail stores, allowing customers to save money on their purchases. Additionally, the website regularly offers promotions and discounts on selected items, further enhancing the value for customers. The high-quality and accurate detailing of the model aircraft kits and accessories justify the pricing, making them a worthwhile investment for hobbyists and model enthusiasts.

Customer Service

Arrow Models prides itself on providing exceptional customer service. Their dedicated support team is responsive and knowledgeable, ready to assist customers with any inquiries or concerns. Users can easily reach out to customer service through various channels, including email and phone. Arrow Models also maintains active communication to keep customers updated on their orders and shipping status. Their commitment to excellent customer service ensures a positive shopping experience for all customers.

Product Quality and Selection

The product quality offered by Arrow Models is top-notch. Each model aircraft kit and accessory is carefully crafted with attention to detail, ensuring accurate representation of the real aircraft. The materials used are of high quality, resulting in durable and long-lasting products. Arrow Models collaborates with reputable manufacturers, ensuring a wide selection of products from renowned brands. With a vast range of options, customers can find models of different eras, airlines, and military aircraft, catering to various interests and preferences.

Website Usability

Arrow Models' website is designed with usability in mind. The clean and intuitive interface allows users to easily navigate through the different categories and product listings. The search function enables users to find specific items quickly. Each page loads efficiently, providing a seamless browsing experience. The website's responsive design ensures compatibility with different devices and screen sizes, optimizing user experience across desktops, tablets, and smartphones.

Returns and Exchanges

Arrow Models has a hassle-free returns and exchanges policy. If a customer receives a damaged or defective item, they can contact customer service within a specific timeframe to initiate the return process. The support team guides customers through the necessary steps and provides a resolution promptly. Arrow Models prioritizes customer satisfaction and aims to resolve any issues related to returns or exchanges in a fair and efficient manner.

Promotions and Discounts

Arrow Models offers regular promotions and discounts to provide added value to their customers. These promotions may include discounted prices on selected items, bundle deals, or free shipping offers. Customers can keep track of these promotions by subscribing to the newsletter or following Arrow Models on social media platforms. The availability of promotions and discounts makes Arrow Models a cost-effective option for model aircraft enthusiasts.


Arrow Models has built a strong reputation within the model aircraft community. With a history of providing high-quality products and exceptional customer service, the company has gained the trust and loyalty of its customers. Positive reviews and testimonials from satisfied customers further enhance their reputation. Arrow Models is recognized as a reliable and reputable online retailer for model aircraft kits and accessories.

Payment Options

While Arrow Models offers secure online transactions, their payment options are currently limited. Customers can make purchases using major credit cards, such as Visa and Mastercard. The website does not currently support alternative payment methods such as PayPal or Apple Pay. Expanding the available payment options would enhance convenience for customers and provide greater flexibility during the checkout process.

Loyalty Programs

Arrow Models does not currently offer a loyalty program for its customers. While this may be a drawback for frequent buyers, the competitive pricing and quality products compensate for the absence of a loyalty program. However, implementing a loyalty program in the future could further incentivize customers and strengthen their relationship with the brand.

Customer Reviews

Customer reviews play a crucial role in influencing purchasing decisions, and Arrow Models has received overwhelmingly positive reviews from its customers. Customers praise the company for its prompt shipping, product quality, and exceptional customer service. The transparency of customer reviews on the website indicates a commitment to providing genuine feedback to potential buyers. The positive reviews further strengthen Arrow Models' reputation as a trusted online retailer.

Community Involvement

Arrow Models actively engages with the model aircraft community through various initiatives. They sponsor and participate in model aircraft events, competitions, and exhibitions. These engagements contribute to building a strong community and fostering a sense of belonging among enthusiasts. Arrow Models' involvement in the community reflects their commitment to supporting and promoting the hobby.

Shipping and Costs

Arrow Models offers fast and reliable shipping services for their products. The company takes great care in packaging items to ensure safe delivery. Shipping costs are calculated based on the customer's location and the size/weight of the items. The website provides a shipping cost estimator during the checkout process, allowing customers to have transparency regarding shipping costs before finalizing their purchase. Although shipping costs are an additional expense, the fast and reliable service justifies the charges.

Overall, Arrow Models stands out as a leading online retailer for model aircraft kits and accessories. Their extensive product selection, competitive pricing, excellent customer service, and commitment to quality make them a trusted choice for hobbyists and enthusiasts. With a user-friendly website, seamless user experience, and positive customer reviews, Arrow Models continues to set the bar high in the model aviation industry.