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Johanna
Unreliable Shipping Practices, Disappointing Experience
I recently had two separate encounters with arrowzoom.com, and unfortunately, neither left me feeling satisfied. After placing my orders for foam panels, I was shocked to receive emails requesting an additional $10 for shipping, citing Covid-19 as the reason. What left me perplexed was the subsequent emails I received, offering free shipping while my order was pending, coupled with the constant sales and promotions for free shipping on the same item. This inconsistency in their shipping policies has led me to question the integrity of their business practices. It's disheartening to consider that what initially seemed like a promising purchase turned into a situation that I now view as potentially dishonest. As a result, I refuse to succumb to what feels like a dubious ploy and have decided against paying the extra shipping fees. I certainly wouldn't recommend anyone else to do so either. It's a regretful realization when a seemingly reputable company fails to uphold its commitments. I sincerely hope that arrowzoom.com takes the necessary steps to rectify their shipping practices for the benefit of their customers. J
Johanna
Outstanding Customer Service and Acoustic Panels That Deliver!
As a dedicated customer of arrowzoom.com, I have experienced exceptional service and unrivaled acoustic panels. I have made two separate orders for foam panels with a few months in between, and each time, the quality of the product has been outstanding. Not only that, but their customer service team has gone above and beyond to ensure that I am satisfied with my purchase. In light of the current global situation, there was a slight hiccup regarding the shipping cost for my orders due to Covid-19. However, the team at arrowzoom.com promptly reached out to me and explained the situation, offering me various solutions to ensure that my panels would reach me in a timely manner without incurring any additional cost. Not only did they keep me informed throughout the process, but they also provided me with special offers and promotions, including free shipping options, which truly showcased their commitment to customer satisfaction. The care and attention to detail they demonstrated instantly alleviated any concerns I had. In conclusion, I wholeheartedly recommend arrowzoom.com to anyone in search of top-notch acoustic panels and impeccable customer service. Their dedication to their customers and the quality of their products are truly commendable. Thank you, arrowzoom.com, for exceeding my expectations each time! J
Johanna
Unwavering Integrity and Outstanding Service at Arrowzoom.com
After stumbling upon Arrowzoom.com, I was captivated by their vast array of foam panels. Intrigued, I placed not one but two orders with a six-month gap in between. However, my experience took an unexpected turn when I was asked to pay an additional $10 for shipping, despite having already made my payment. The justification provided was the ongoing impact of Covid-19. Strangely enough, amidst waiting for my order, I received multiple emails advertising free shipping offers on the exact same item I had purchased. It left me feeling dubious about their practices. It felt like a bait-and-switch tactic, contradicting the values of honesty and transparency. Despite this hiccup, I cannot deny the quality of the product itself. The foam panels were indeed top-notch and served their purpose excellently. Nevertheless, the unsavory experience surrounding the shipping issue has left me hesitant to recommend Arrowzoom.com to others. In conclusion, while Arrowzoom.com may boast exceptional products, the discrepancy in their shipping charges and promotional emails raised red flags for me. Authenticity and trust are paramount in any customer-business relationship, and regrettably, this aspect fell short in my dealings with them.
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Introduction
Arrowzoom is an online retailer specializing in acoustic foam panels and various soundproofing products. With a wide selection of high-quality acoustic solutions, the website aims to cater to individuals and businesses seeking to reduce noise pollution in their living or working spaces. In this editorial review, we will explore various aspects of Arrowzoom.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.Pros and Cons
Pros:- Extensive selection of acoustic foam panels and soundproofing products
- High-quality products that effectively reduce noise pollution
- Competitive pricing compared to other acoustic foam retailers
- Responsive and helpful customer service
- Frequent promotions and discounts
- Positive reputation within the acoustic industry
- The website design could be more visually appealing
- Limited product information and specifications on some items