Introduction

Arsenal.com is the official website of Arsenal FC, one of the most popular and successful football clubs in the world. The site provides fans with the latest news, scores, fixtures, player and club information, and various products and services related to the club.

Pros and Cons

Pros:
  • Wide range of products related to the club, including replica kits, accessories, and souvenirs
  • Regular updates on the latest news, scores, and fixtures related to the club
  • Secure and convenient online ordering and payment system
Cons:
  • Prices of some products can be higher than those offered by other retailers
  • Limited customization options for replica kits
  • Customer service can be slow to respond during peak periods

User Experience

Arsenal.com provides a user-friendly experience for fans of all ages and levels of technical proficiency. The site is well-organized and easy to navigate, with clear menus and a search function for locating specific information or products. The website also loads quickly and is optimized for use on mobile devices.

Pricing and Value for Money

While some of the products offered by Arsenal.com can be more expensive than those offered by other retailers, fans can be confident that they are purchasing high-quality, officially licensed products that directly help support the club. The site also regularly offers promotions and discounts, providing fans with opportunities to save money on their purchases.

Alternatives

There are several other retailers that offer similar products related to Arsenal FC, including JD Sports, Sports Direct, and Pro Direct Soccer. However, fans should be cautious when purchasing from third-party sellers or unlicensed retailers, as these products may not be genuine and can be of lower quality.

Customer Service

Arsenal.com provides customers with various support options, including an online contact form, a customer service phone number, and a live chat feature. However, during peak periods, such as major game days, response times can be slow. The site also offers a simple and straightforward returns and exchange policy, providing customers with peace of mind when making purchases.

Product Quality and Selection

All products offered by Arsenal.com are officially licensed and of high quality. Fans can choose from a wide range of products, including replica kits, training gear, accessories, and souvenirs. However, some fans may be disappointed with the limited customization options available for replica kits.

Website Usability

Arsenal.com is designed to be user-friendly and easy to use, with clear menus and a simple layout. The site also loads quickly and is optimized for use on mobile devices. Fans can quickly and easily find the information and products they are looking for, making for a seamless browsing and shopping experience.

Returns and Exchanges

Arsenal.com offers a simple and straightforward returns and exchange policy, providing customers with peace of mind when making purchases. Fans can return or exchange any unwanted or faulty products within 28 days of purchase, provided they are still in the original packaging and condition.

Promotions and Discounts

Arsenal.com regularly offers promotions and discounts on a range of products, providing fans with opportunities to save money on their purchases. Fans can check the site regularly for current promotions and discounts, or sign up for the club's newsletter to receive exclusive offers and updates.

Reputation

Arsenal FC is one of the most popular and successful football clubs in the world, with a long history of success and an avid fanbase. Arsenal.com is the official website of the club, providing fans with high-quality products and services, as well as the latest news and information related to the club.

Payment Options

Arsenal.com offers a secure and convenient online ordering and payment system, accepting payment from all major credit and debit cards. Fans can also use PayPal or Klarna for a more flexible payment option.

Loyalty Programs

Arsenal.com offers a loyalty program for fans, providing them with exclusive benefits and rewards for their purchases. Fans can earn points through their purchases, which can be redeemed for discounts, merchandise, and other special offers.

Customer Reviews

Arsenal.com has a range of positive customer reviews from fans, touting the site's ease of use, high-quality products, and friendly customer service. However, some customers have expressed frustration with slow response times during peak periods, and the limited customization options for replica kits.

Community Involvement

Arsenal FC is involved in various community initiatives and programs, supporting local charities and organizations, and providing fans with opportunities to get involved. Fans can visit the club's website to learn more about their community initiatives and how they can get involved.

Shipping and Costs

Arsenal.com offers several shipping options for fans, including standard, express, and international shipping. Shipping costs vary depending on the destination and the size of the order, with free shipping available for orders over a certain amount. The site also provides fans with real-time tracking information for their orders, ensuring they can keep track of their purchases.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...

Arsenal Recent User Reviews

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Reviewer Name: Paul C

Review Submission Date: 2023-01-21

Review Title: Asked for a padded coat for christmas…
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Review Description: Asked for a padded coat for christmas from the range online, lucky enough to get it, very pleased, good quality

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Reviewer Name: Angela Ellis

Review Submission Date: 2023-01-04

Review Title: First point of contact spoke to Akim…
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Review Description: First point of contact spoke to Akim today, found him to be very professional, delightful and really helpful. Thank you.

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Reviewer Name: Hay

Review Submission Date: 2022-12-20

Review Title: Will never use them again
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Review Description: Will never use them again. Placed an order the end of November for a Christmas present. Now 20th December order has still not been dispatched. Have sent three emails with no response and no calls being accepted by Arsenal direct. I don’t know how I’m meant to get my money back. Shocking service

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Reviewer Name: Amy

Review Submission Date: 2022-12-12

Review Title: Don't bother
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Review Description: Ordered gifts 23rd NovStill not dispatched2 emails sent and no replyTry to call customer service and just cuts out

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Reviewer Name: Taylor

Review Submission Date: 2022-11-21

Review Title: Appalling way to buy tickets
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Review Description: Appalling way to buy tickets. Unless you are a season ticket holder it is like jumping through hoops to try and get a ticket. Tried to buy online and waited 50 mins to then find it is sold out. Tried calling 10 times to be told the line is full. Trying to buy for my 16 year old son. Deeply disappointing.

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Reviewer Name: M Spark Spark

Review Submission Date: 2022-11-17

Review Title: Amazing tour Amazing stadium made my…
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Review Description: Amazing tour Amazing stadium made my dream come true

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Reviewer Name: Hannah Jocelyn

Review Submission Date: 2022-11-09

Review Title: Tried to buy match day tickets
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Review Description: Tried to buy match day tickets, website is so slow once your through the que, tells you that there’s only 10 mins to check out but map moves to where it wants to, doesn’t let you click the seats very well. Site freezes every time you move the map. Can never get tickets because of this

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Reviewer Name: Reg Waller

Review Submission Date: 2022-10-21

Review Title: Bottom of the League Website and App
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Review Description: Arsenal should be ashamed and embarrassed by their website.Completely and unfit for purpose.Hideously complicated, convoluted and clunky. The app is just as bad.Ridiculous for a supposedly world class club.

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Reviewer Name: Ahmad Najem

Review Submission Date: 2022-10-17

Review Title: I ordered the away kit ( a personalized…
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Review Description: I ordered the away kit ( a personalized one) in the middle of July and we are the 11 October, I do not receive yet my order ( late delivery, late reply to my inquiry...). they reply 2 weeks later to my mails and they talk about a refund that will take several months instead of just sending the order

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Reviewer Name: Robin Das

Review Submission Date: 2022-10-08

Review Title: Try purchasing tickets for a game
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Review Description: Try purchasing tickets for a game. The website is not user friendly and you have such limited time to pay, that I found it impossible to proceed after going to the basket...kept getting timed out, very frustrating. This is the second time that I have tried it this season, the last time I had to purchase the tickets via the phone.
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