Users Voice for Arsenal

88% users rated Terrible
3% users rated Poor
1% users rated Average
0% users rated Very Good
8% users rated Excellent
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Reviewed by on 19 Jan 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 1.1 2.5 4.7 4.3 5 2.6
Nov 2022 5 3 3.8 2.4 5 4
Dec 2022 5 5 5 5 5 5
Jan 2023 1.7 5 4.2 1.7 5 2.6
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Detailed Arsenal Review by

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Recommended by 106+ verified customers on Trustpilot

'Poor'
Based on 106 reviews

Arsenal Recent User Reviews

User Rating

👤

Reviewer Name: Angela Ellis

Review Submission Date: 2023-01-04

Review Title: First point of contact spoke to Akim…
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Review Description: First point of contact spoke to Akim today, found him to be very professional, delightful and really helpful. Thank you.

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Reviewer Name: Hay

Review Submission Date: 2022-12-20

Review Title: Will never use them again
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Review Description: Will never use them again. Placed an order the end of November for a Christmas present. Now 20th December order has still not been dispatched. Have sent three emails with no response and no calls being accepted by Arsenal direct. I don’t know how I’m meant to get my money back. Shocking service

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Reviewer Name: Amy

Review Submission Date: 2022-12-12

Review Title: Don't bother
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Review Description: Ordered gifts 23rd NovStill not dispatched2 emails sent and no replyTry to call customer service and just cuts out

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Reviewer Name: Taylor

Review Submission Date: 2022-11-21

Review Title: Appalling way to buy tickets
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Review Description: Appalling way to buy tickets. Unless you are a season ticket holder it is like jumping through hoops to try and get a ticket. Tried to buy online and waited 50 mins to then find it is sold out. Tried calling 10 times to be told the line is full. Trying to buy for my 16 year old son. Deeply disappointing.

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Reviewer Name: M Spark Spark

Review Submission Date: 2022-11-17

Review Title: Amazing tour Amazing stadium made my…
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Review Description: Amazing tour Amazing stadium made my dream come true

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Reviewer Name: Hannah Jocelyn

Review Submission Date: 2022-11-09

Review Title: Tried to buy match day tickets
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Review Description: Tried to buy match day tickets, website is so slow once your through the que, tells you that there’s only 10 mins to check out but map moves to where it wants to, doesn’t let you click the seats very well. Site freezes every time you move the map. Can never get tickets because of this

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Reviewer Name: Reg Waller

Review Submission Date: 2022-10-21

Review Title: Bottom of the League Website and App
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Review Description: Arsenal should be ashamed and embarrassed by their website.Completely and unfit for purpose.Hideously complicated, convoluted and clunky. The app is just as bad.Ridiculous for a supposedly world class club.

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Reviewer Name: Ahmad Najem

Review Submission Date: 2022-10-17

Review Title: I ordered the away kit ( a personalized…
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Review Description: I ordered the away kit ( a personalized one) in the middle of July and we are the 11 October, I do not receive yet my order ( late delivery, late reply to my inquiry...). they reply 2 weeks later to my mails and they talk about a refund that will take several months instead of just sending the order

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Reviewer Name: Robin Das

Review Submission Date: 2022-10-08

Review Title: Try purchasing tickets for a game
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Review Description: Try purchasing tickets for a game. The website is not user friendly and you have such limited time to pay, that I found it impossible to proceed after going to the basket...kept getting timed out, very frustrating. This is the second time that I have tried it this season, the last time I had to purchase the tickets via the phone.

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Reviewer Name: Polly

Review Submission Date: 2022-10-05

Review Title: Poor service
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Review Description: Not impressed. I ordered a £50 monetary voucher and my brother sadly lost it. Advised they could not replace it despite it being in less than a year since purchased. Quite disgusting they gained the money and we got nothing when they are such a wealthy club. Won't ever bother with them again.

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