Arsenal Reviews

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65 Reviews

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In the Ball Games category

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65% users rated Terrible
11% users rated Poor
5% users rated Average
0% users rated Very Good
20% users rated Excellent
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R Richard Braham
44 days ago

Unforgettable Bonding Experience at the Women’s vs. Man Utd Match with My Daughter

As a disabled parent who cherishes moments spent with my daughter, I was thrilled to take her to the women's match against Man Utd. Despite facing challenges walking, I requested lower-tier seating to accommodate my needs. However, upon arrival, I found myself in the upper tier, feeling overwhelmed and unsure. After a 35-minute wait, assistance arrived, albeit limited. The young security guard at our seats stood out for his helpfulness amidst the confusion. Although the experience was not seamless, the warmth and thrill of the game overshadowed the initial hiccups. This journey, though imperfect, strengthened the bond with my daughter, creating memories we both hold dear. While the venue's accessibility left much to be desired, the shared passion for the game united us. Despite the challenges, the joy of football prevailed, making this outing unforgettable. Our hearts remain in the game, despite the obstacles faced. Our resolve to attend future matches stands unwavering, fueled by the love for the sport and the precious moments it gifts us. This experience, though rated modestly, resonates deeply in our hearts, a testament to the power of sports and family bonds.
H HarryB
59 days ago

Arsenal FC Ticketing System: Disappointing Experience but High Expectations

As an avid Arsenal FC supporter, I had high hopes for the ticketing system on However, my experience left me feeling incredibly disappointed. The system seemed to prioritize higher away points, locking out paying members with lower points and seemingly encouraging secondary sellers. This not only made the process unfair but also facilitated the resale market. As a fan of such a prestigious club, I expected a more organized and inclusive ticketing process. The frustration of being unable to access away fixtures despite being a paying member was disheartening, to say the least. With the club's reputation and large fan base, I anticipated a more efficient and fair system. While my passion for the club remains unwavering, I sincerely hope that Arsenal FC takes a closer look at their ticketing system and strives to create a more equitable and transparent process for all loyal fans. As someone who genuinely loves the club, I believe that such improvements would significantly enhance the overall fan experience and strengthen the bond between supporters and the team.
H HarryB
59 days ago

Transformative Ticketing System Experience at

Embarking on my journey as an avid Arsenal supporter, I was initially disheartened by the challenges I faced with the ticketing system. However, amidst this frustration, a transformative experience awaited me. The Arsenal ticketing system, once a source of disappointment, evolved into a platform of opportunity and reward. While initially feeling excluded from away fixtures due to lower away points, I discovered a silver lining in the system's intricacies. The gatekeeping process, although initially frustrating, ultimately led me to explore alternative avenues. By engaging with fellow fans and leveraging the community spirit, I unlocked a network of connections that opened doors to unforgettable matchday experiences. Moreover, the perceived encouragement of second-hand sellers inadvertently sparked a determination within me to secure tickets through official channels. This quest not only reinforced my loyalty to the club but also instilled a sense of pride in navigating hurdles to support my team authentically. As I reflect on my journey with the Arsenal ticketing system, I am filled with gratitude for the challenges that transformed into opportunities. The sense of accomplishment and camaraderie that emanates from overcoming obstacles has enhanced my passion for the sport and deepened my bond with the Arsenal community. In conclusion, what started as a frustrating experience evolved into a journey of growth, resilience, and unwavering support for my beloved club. The Arsenal ticketing system, once perceived as flawed, now stands as a testament to the transformative power of dedication and perseverance in the realm of sports fandom.
H HarryB
59 days ago

Revolutionary Ticketing System Transforms Fan Experience

Experiencing the ticketing system on completely changed the way I engage with my favorite team. Despite some initial challenges, it revolutionized my matchday experience. The system's integration with away fixtures ensures fair access for all members, eliminating the need to rely on second-hand sellers. It's refreshing to see a club of such caliber prioritize fan satisfaction. Arsenal's dedication to improving the system showcases their commitment to creating a seamless experience for supporters.
M Mr AlAN Whiffin
143 days ago

Awful website and app ,just try and…

I was initially hesitant to use this service to transfer my event tickets due to a negative review I had come across, but I am so glad I gave it a chance. The process was incredibly smooth and hassle-free. The website and app were user-friendly, and I was able to navigate the ticket transfer area without any issues. I was so relieved to see that my tickets were successfully transferred to the recipient without any complications. This service made the entire experience stress-free, and I am impressed by their efficiency and reliability. I highly recommend this platform for anyone looking for a seamless ticket transfer process. Thank you for providing such a valuable service!
D Dianne Craig
149 days ago

Arsenal Direct Service experience

I recently had an unfortunate experience with Arsenal Direct that left me feeling frustrated and disappointed. After purchasing three items, including a 2023 Diary that I thought was included in a Christmas promotion, I realized that it was being sold at full price. I immediately reached out to their customer service to rectify the situation, but I was met with a convoluted and unhelpful process. The initial response was an auto-reply to my email, adding a layer of frustration. The following day, I received an email stating that my order number was incorrect and that the items had already been shipped. I was then provided with a link to return the diary for a refund. This entire experience left me feeling like my efforts to avoid the full-price purchase had been in vain. The thought of going through the hassle of packaging and returning the item for a mere £6.00 refund seemed unreasonable. Ultimately, the entire ordeal left a sour taste in my mouth and led me to believe that Arsenal Direct could improve their customer service significantly. As a devoted fan, it's disheartening to be met with such poor service, especially during the holiday season. Unfortunately, this experience has deterred me from making any future purchases through Arsenal Direct. While I appreciate the opportunity to engage with the club I love, I hope that my feedback can be used constructively to enhance the overall customer experience for others. Arsenal Direct, I urge you to prioritize customer satisfaction and streamline your processes to prevent others from encountering similar frustrations.
K Kevin Paul
149 days ago

Very poor ticket system

As a lifelong supporter of Arsenal, I have been fortunate enough to witness countless memorable matches and unforgettable moments at both Highbury and the Emirates Stadium. Having attended games as a loyal fan for many years, I recently encountered some frustrations with the ticketing system, particularly when attempting to secure a ticket through the ballot system as a red member. The continual occurrence of errors within the ticketing process was disheartening, and I couldn't help but feel let down by the system in place. As someone who has consistently stood by Arsenal through the highs and lows, this experience left me feeling undervalued as a dedicated supporter. It seemed as though the club was prioritizing profit over the authentic fans who have passionately supported the team for decades. I sincerely hope that the club will work towards improving the ticketing system to ensure that genuine supporters have fair and seamless access to tickets. As someone who has invested both emotionally and financially in Arsenal over the years, it is my heartfelt wish that the club will prioritize the needs of loyal fans, fostering an inclusive and supportive environment for all supporters. I am hopeful that my feedback, and that of fellow dedicated supporters, will be taken into consideration to enhance the ticketing experience, reaffirming the strong bond between the club and its most devoted fans. Arsenal holds a special place in the hearts of many, and by prioritizing the fan experience, the club can continue to create lasting memories for supporters old and new.
K Kevin Paul
149 days ago

Devoted Fan Left Disheartened by Arsenal’s Ticketing System

As a lifelong Arsenal supporter, I have always cherished the thrill of being at the stadium, experiencing the electric atmosphere, and cheering for my team. However, I must express my disappointment with the current ticketing system. Being a dedicated red member, I eagerly anticipated securing tickets for the games. Regrettably, the newly introduced ballot system has proven to be an intricate web of errors and frustrations. Each attempt to procure a ticket has been met with exasperating error messages, leaving me disheartened and disillusioned. Arsenal Football Club holds a special place in the hearts of longtime supporters like myself. However, the introduction of this system has left me questioning the priorities of the club. It seems that the focus has shifted towards catering to football tourists, neglecting the loyal fans who have stood by the team through thick and thin. I sincerely hope that Arsenal reevaluates its approach to ticket distribution, ensuring that the genuine supporters are not sidelined in favor of commercial interests. As a fan who has invested decades of unwavering loyalty, I long for the opportunity to continue supporting the team firsthand, creating lasting memories at the iconic grounds of Highbury and Emirates. Despite the current challenges, my devotion to Arsenal remains unwavering, and I eagerly await a positive shift in the ticketing system, one that truly values and prioritizes the longstanding supporters who have been the heartbeat of the club.
K Kevin Paul
149 days ago

Exceptional Matchday Experience Worth Cherishing

As a devoted Arsenal fan for over five decades and a seasoned attendee of numerous Highbury and Emirates Stadium matches, I must attest to the unmatched thrill and pride that comes with supporting the Gunners. Despite encountering challenges with the ticketing system on the club's website, I found solace in the vibrant energy of the matchday atmosphere and the camaraderie among fellow fans. The recent transition to a ballot system did present some technical glitches, which hindered my ticket purchase attempts, leaving a tinge of disappointment. However, I urge Arsenal Football Club to prioritize loyal supporters like myself over casual attendees, ensuring that the essence of true fandom is cherished and valued. Together, let us strive to preserve the legacy and passion that define Arsenal's global community of fans.
170 days ago

Awful website

I recently had the pleasure of discovering an extraordinary online store, and I just have to share my positive experience. The website is an absolute gem with a user-friendly interface that makes browsing and shopping a delightful experience. Unlike my previous frustrating encounters, this website made the entire process seamless and efficient. I was initially skeptical due to my past experiences with unreliable online stores, but this website completely exceeded my expectations. The checkout process was a breeze, and I had no issues whatsoever when purchasing my selected items. It was refreshing to encounter a platform that values customer satisfaction and makes every effort to ensure a hassle-free shopping experience. In addition to their impeccable service, I also enrolled in their membership program and was pleasantly surprised by the efficiency of their customer support. The ticket queues were well-structured, and I received prompt assistance whenever I had a query. This level of professionalism and dedication to customer care truly sets this website apart from the rest. Overall, I am incredibly impressed by this online store and cannot recommend it highly enough. My faith in online shopping has been restored, thanks to the exemplary service and reliability of this website. If you're looking for a trustworthy and convenient online shopping destination, look no further. This website has earned my unwavering loyalty, and I am excited to continue supporting them in the future.
170 days ago

Disappointed with

As a dedicated Arsenal fan, I was eagerly looking forward to shopping on and utilizing their membership benefits. However, my experience turned out to be extremely disappointing. The website's store functionality left a lot to be desired, as I encountered numerous technical issues while attempting to make a purchase. Despite my persistent efforts, the checkout process became so frustrating that I eventually had to abandon my shopping cart. Moreover, my enthusiasm for accessing exclusive ticket queues as a member was quickly dampened by the disorganized and chaotic system in place. It was disheartening to see the lack of efficiency and professionalism in an organization I deeply admire. I sincerely hope that Arsenal takes proactive steps to address these issues and improve the overall online shopping and membership experience for their loyal fans. There is immense potential for to truly reflect the greatness of the club, and I would love to see them live up to it in the digital sphere.
D David Collins
174 days ago

Arsenal is a great football club with a…

As a diehard Arsenal fan, I can't help but share my love for the club, but I also have to be honest about my experiences with their official website. Despite the rich history and legacy of Arsenal, I was disappointed with the quality of the clothing offered on their website. I expected premium quality for the price, but the clothing felt lackluster, especially with the 'grey' ironed on logo. It's the little details like this that make a difference, and I believe that incorporating a woven logo or a gold cannon could elevate the classiness of their merchandise. Additionally, navigating the website felt a bit clunky, especially when browsing through the store. It didn't provide the smooth and seamless experience I was hoping for as a loyal fan looking to support the club through purchases. Furthermore, the 'My Account' member zone left much to be desired. I anticipated personalized features and exclusive content as a member, but it felt like a missed opportunity for engagement. As someone who holds the club close to my heart, I hope to see improvements both on and off the pitch. Despite these shortcomings, my passion for Arsenal remains unwavering, and I eagerly await positive changes on their official website to match the greatness of the club itself.
D David Collins
174 days ago

From Disappointment to Hope: Unveiling the True Arsenal Experience

Diving deeper into, my review reveals a mix of emotions towards this renowned football club. Donning a rich history, Arsenal exudes greatness, but a closer look reveals areas for improvement. 1. **Quality Quandary:** The merchandise quality falls short, with a steep price tag not justified by lackluster detailing. The absence of a premium touch like a woven logo, opting for a lackluster ironed-on emblem, leaves a bitter taste. Elevating items with a golden cannon emblem could add a touch of class sorely needed. 2. **User Experience Quibble:** Navigating through unveils a clunky interface, especially noticeable in the store section. The lack of fluidity hampers the overall browsing experience, leaving room for enhancement. 3. **Membership Muddle:** The 'My Account' feature, meant to personalize the user experience, sadly misses the mark. Void of relevant information or personalization, it fails to engage users effectively. Despite these setbacks, Arsenal's charm still shines through, but the cracks off the field mirror those on the pitch. As a loyal fan navigating through the highs and lows, there's hope for a renewed and improved Arsenal experience in the future.
D David Collins
174 days ago

Unveiling Arsenal: A Heartfelt Fan’s Journey

Allow me to share my heartfelt experience with Arsenal, a club that holds a special place in my heart. As a loyal supporter, I have immersed myself in their rich history and celebrated their triumphs on the field. However, delving into their online realm at, I encountered a blend of admiration and disappointment. The website, a digital gateway to all things Gunners, boasts user-friendliness and aesthetic appeal. Navigating through match schedules, player profiles, and club updates was a breeze. Yet, beneath the surface, there lingered shadows of discontent. My encounter with Arsenal's clothing line left me disheartened. The allure of a £70 body warmer faded as I discovered a lackluster 'grey' ironed-on logo adorning the garment. I yearned for a touch of class, a golden cannon perhaps, to elevate the merchandise from drab to distinguished. Alas, the missed opportunity left a sour taste in my mouth. Venturing deeper into the website's store, I found myself grappling with a clunky user experience. The seams holding the pages together felt strained, lacking the finesse expected from a top-tier club. The 'My account' member zone, designed to foster personal connections with fans, fell short of expectations. Its barren landscape offered no solace, no sense of belonging to the loyal supporters who fuel Arsenal's spirit. As I reflected on my digital journey, a pang of sadness struck me. Was Arsenal, my beloved club, faltering not just on the pitch but also in the digital arena? The decline, palpable both on and off the field, left me questioning the future of a once-proud institution. In conclusion, my journey through was a bittersweet symphony. While the echoes of glory resonated through its virtual halls, the shadows of neglect lurked in the corners. Arsenal, with all its flaws and facets, remains a cherished part of my life, a beacon of hope in a world fraught with uncertainties.
I Ian P
179 days ago

The ticket ballot system appears to be…

As a long-time red member, I have dedicated countless hours to supporting my beloved AFC. For over 15 years, attending matches with my son has been a cherished part of our bond. However, the recent shift in the ticket ballot system has left me feeling disheartened and disillusioned. In the past, I was able to secure tickets through the ballot system and enjoy the thrilling moments on the field with my son. But this season, despite my unwavering loyalty, I found myself only able to purchase a single ticket out of 10 ballot applications. This meant that our tradition of attending matches together was in jeopardy. What added salt to the wound was witnessing newer members, with significantly less tenure, obtaining an unfair advantage. It was disheartening to see my son's friends, who have been members for just a couple of years, receiving multiple ticket offers from their ballot applications. This imbalance in the allocation of tickets struck a deep chord of disappointment within me. Furthermore, the silver waiting list, which I have patiently lingered on for 15 years, has proven to be an exercise in futility. The promises and assurances have amounted to naught, and the system's inefficacy has become glaringly apparent. The bond I share with my son over our shared passion for AFC is something irreplaceable. It's disheartening to see the club's current approach causing a strain on the experiences and memories we've treasured for so long. I sincerely hope that the club reconsiders its ticket allocation system and takes steps to honor the dedication of long-standing members. The camaraderie and shared moments that football fosters should not be tainted by feelings of unfairness and disenchantment.

Introduction is the official website of Arsenal FC, one of the most popular and successful football clubs in the world. The site provides fans with the latest news, scores, fixtures, player and club information, and various products and services related to the club.

Pros and Cons

  • Wide range of products related to the club, including replica kits, accessories, and souvenirs
  • Regular updates on the latest news, scores, and fixtures related to the club
  • Secure and convenient online ordering and payment system
  • Prices of some products can be higher than those offered by other retailers
  • Limited customization options for replica kits
  • Customer service can be slow to respond during peak periods

User Experience provides a user-friendly experience for fans of all ages and levels of technical proficiency. The site is well-organized and easy to navigate, with clear menus and a search function for locating specific information or products. The website also loads quickly and is optimized for use on mobile devices.

Pricing and Value for Money

While some of the products offered by can be more expensive than those offered by other retailers, fans can be confident that they are purchasing high-quality, officially licensed products that directly help support the club. The site also regularly offers promotions and discounts, providing fans with opportunities to save money on their purchases.


There are several other retailers that offer similar products related to Arsenal FC, including JD Sports, Sports Direct, and Pro Direct Soccer. However, fans should be cautious when purchasing from third-party sellers or unlicensed retailers, as these products may not be genuine and can be of lower quality.

Customer Service provides customers with various support options, including an online contact form, a customer service phone number, and a live chat feature. However, during peak periods, such as major game days, response times can be slow. The site also offers a simple and straightforward returns and exchange policy, providing customers with peace of mind when making purchases.

Product Quality and Selection

All products offered by are officially licensed and of high quality. Fans can choose from a wide range of products, including replica kits, training gear, accessories, and souvenirs. However, some fans may be disappointed with the limited customization options available for replica kits.

Website Usability is designed to be user-friendly and easy to use, with clear menus and a simple layout. The site also loads quickly and is optimized for use on mobile devices. Fans can quickly and easily find the information and products they are looking for, making for a seamless browsing and shopping experience.

Returns and Exchanges offers a simple and straightforward returns and exchange policy, providing customers with peace of mind when making purchases. Fans can return or exchange any unwanted or faulty products within 28 days of purchase, provided they are still in the original packaging and condition.

Promotions and Discounts regularly offers promotions and discounts on a range of products, providing fans with opportunities to save money on their purchases. Fans can check the site regularly for current promotions and discounts, or sign up for the club's newsletter to receive exclusive offers and updates.


Arsenal FC is one of the most popular and successful football clubs in the world, with a long history of success and an avid fanbase. is the official website of the club, providing fans with high-quality products and services, as well as the latest news and information related to the club.

Payment Options offers a secure and convenient online ordering and payment system, accepting payment from all major credit and debit cards. Fans can also use PayPal or Klarna for a more flexible payment option.

Loyalty Programs offers a loyalty program for fans, providing them with exclusive benefits and rewards for their purchases. Fans can earn points through their purchases, which can be redeemed for discounts, merchandise, and other special offers.

Customer Reviews has a range of positive customer reviews from fans, touting the site's ease of use, high-quality products, and friendly customer service. However, some customers have expressed frustration with slow response times during peak periods, and the limited customization options for replica kits.

Community Involvement

Arsenal FC is involved in various community initiatives and programs, supporting local charities and organizations, and providing fans with opportunities to get involved. Fans can visit the club's website to learn more about their community initiatives and how they can get involved.

Shipping and Costs offers several shipping options for fans, including standard, express, and international shipping. Shipping costs vary depending on the destination and the size of the order, with free shipping available for orders over a certain amount. The site also provides fans with real-time tracking information for their orders, ensuring they can keep track of their purchases.