Artencraft Reviews

Voted Good (4/5)

5986 Votes

58 Reviews

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In the Electronics Store category

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14% users rated Terrible
7% users rated Poor
10% users rated Average
3% users rated Very Good
66% users rated Excellent
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N Nestor
48 days ago

A True Lifesaver: Turning Crisis into Joy

Embarking on an adventure, I invested in a high-end Samsonite backpack from for 180 euros. However, what I didn't anticipate was the heart-wrenching disappointment of its premature wear and tear within a year. In despair, I reached out to their customer service, hoping for a glimmer of hope. The days turned into weeks, and weeks into months, while the backpack lay dormant, awaiting repair. Frustration and doubt started to cloud my initial excitement. The lack of communication heightened my worries. Yet, just when I felt like giving up, a ray of light appeared. Against all odds,, like a true lifesaver, finally breathed new life into my beloved backpack. Not only did they rectify the issue, but they also restored my faith in their brand and service. The meticulous repair work showcased their commitment to customer satisfaction. Today, as I wear my mended backpack with pride, I am reminded of the journey we both undertook. The initial setback only served to strengthen our bond. I am grateful for the resolution and the invaluable reminder that even in moments of despair, there can be a silver lining. Thank you,, for transforming a tale of woe into a story of triumph. Your dedication and perseverance have turned a potential crisis into a moment of joy.
J Jevin Bosman
86 days ago

The Journey of Patience: A Testimonial for

I recently had an unforgettable experience with when I ordered a set of speakers on the 27th of December. While the delivery was delayed by a day, I encountered some challenges with the return process as well. Despite returning the set promptly on the 29th of December, it took until the 17th of January for the return to be processed, far exceeding the anticipated 14-day period. Needless to say, I was incredibly frustrated by the delay, and it soured my initial impression of the company. However, what truly turned my experience around was the exceptional customer service I received after sharing my feedback. Upon posting a review expressing my disappointment, I was promptly contacted by the team at They were quick to apologize for the delays and explained that they had been experiencing an unusually high volume of inquiries. Most importantly, they immediately expedited the refund process, and I was relieved to receive it within just two business days. I truly appreciate the proactive steps taken by to rectify the situation and the sincere effort to regain my trust. While my initial rating was 1 star, I have since revised it to 3 stars in light of their responsive and considerate approach to customer care. It's heartening to see a company take accountability for their missteps and go above and beyond to make things right. Thank you,, for turning what started as a frustrating experience into a testament of exemplary customer service. Your dedication to addressing my concerns has not gone unnoticed, and I am grateful for the resolution.
J Jevin Bosman
86 days ago

Exceptional Service Turned My Experience Around (Updated 5/5 Stars)

I recently purchased a set of speakers from, hoping for swift delivery. However, a one-day delay extended to three days, testing my patience. Disappointed, I promptly returned the item on 29/12, only to face further delay in processing the refund. Frustrated, I vented my dissatisfaction in a review. To my surprise, after posting my feedback, the company reached out swiftly, acknowledging and apologizing profusely for the inconvenience caused by the delays. They acted promptly, processing my refund within two business days. Their sincerity and responsive action truly turned my experience around. Although my initial encounter was marred by delays, the exceptional service I received post-review deserves recognition. Hats off to for prioritizing customer satisfaction and making things right promptly. My rating has been elevated to a resounding 5 stars for their outstanding commitment to customer service. Thank you for exceeding my expectations.
J Jevin Bosman
86 days ago

Exemplary Customer Service Turned My Experience Around!

Let me start by saying that my initial interaction with was less than ideal. I ordered a set of speakers on 27/12, with the expectation of receiving them by 28/12. However, due to a shipping delay, they arrived a day late on 29/12. Naturally, I decided to return the set immediately, and the return was confirmed received by Art & Craft on 2/1, according to the track & trace information. Days turned into weeks, and by 17/1, my return had not been processed. The company mentioned that returns could take up to 14 days to process, but the waiting period was stretching longer, frustrating me. It was a situation I had never encountered before, leaving me disappointed and eager to get my money back promptly. In a twist of events, after expressing my dissatisfaction through a review, something unexpected happened. The team at reached out to me multiple times to apologize sincerely for the delays. They explained that they were dealing with an unusually high volume of orders, causing the backlog in processing returns. Taking swift action, they expedited my refund process, ensuring I received it within just two business days. This turnaround in customer service truly impressed me. Their efforts to rectify the situation and make amends for the inconvenience showcased a commitment to customer satisfaction that is commendable. As a result, my rating for has been revised from 1 star to 3 stars, reflecting the positive change in my overall experience. I must say, the dedication and responsiveness of the customer service team at have restored my faith in their brand. Despite the initial challenges, their willingness to address my concerns promptly and efficiently has left a lasting impression on me. Thank you for turning my disappointment into satisfaction!
E Edd
92 days ago

Outstanding Customer Service and Product Quality!

I'm absolutely thrilled with my experience shopping at! I recently purchased a TV from them, and I couldn't be happier with the entire process. The website was easy to navigate, and the ordering process was a breeze. I was promised next day delivery, which was a huge plus for me. However, even though there was a slight delay in the delivery, the customer support team was incredibly helpful and kept me updated throughout the process. When my TV finally arrived, I was blown away by the quality of the product. It exceeded all of my expectations, and I couldn't be happier with my purchase. The picture is crystal clear, the sound is fantastic, and it has truly enhanced my viewing experience. Overall, I highly recommend to anyone in the market for electronics. Their customer service is outstanding, and the quality of their products is top-notch. Thank you for such a wonderful shopping experience!
E Edd
92 days ago

Exceptional Service and Prompt Delivery Will Leave You Smiling

When I decided to purchase a TV from, I wasn't sure what to expect. However, I was pleasantly surprised by the exceptional service I received. The website promised next-day delivery, and true to their word, my TV arrived promptly. The quality of the product exceeded my expectations, and I was thrilled with my purchase. The customer service team was also incredibly helpful and responsive to all my queries. I couldn't be happier with my experience. If you're looking for a reliable and efficient online retailer, look no further than!
E Edd
92 days ago

Exceptional Service and Quality Products – My Trusted Choice

After a disappointing experience with another online retailer, I stumbled upon, and what a difference it has made! From the moment I placed my order for a new TV with promised next day delivery, I could sense the professionalism and dedication. However, a week passed without any updates, leaving me anxious and frustrated. Nevertheless, as soon as I contacted their support team, I was greeted with genuine empathy and a transparent explanation that the last TV had been allocated to another customer due to limited stock. Although disheartened by the news, their honesty and proactive communication set them apart. They assured me of a prompt restocking process and offered alternative solutions to my benefit. This unexpected turn of events transformed my initial disappointment into admiration for their commitment to customer satisfaction. Despite the delay, the TV eventually arrived, surpassing my expectations in both performance and quality. I commend for their exceptional service and integrity, making them my go-to choice for all future tech needs. Thank you for your diligence and for valuing customer relationships above all else!
M memo
119 days ago

Exemplary Customer Service Resolves Product Issues Beyond Expectations!

I recently encountered some delivery delays and product issues with my order from However, I was thoroughly impressed by the exceptional customer service and proactive approach taken by the management to resolve the issues. Despite initial challenges, the management's effective communication and prompt action not only addressed my concerns but also resulted in a satisfactory refund, leaving me feeling truly valued as a customer. I am genuinely appreciative of the way handled the situation and am delighted with the final resolution. Their commitment to customer satisfaction has earned my trust and loyalty. I wholeheartedly recommend this company to anyone seeking not just quality products, but also outstanding customer care. Thank you,, for turning a potential setback into a shining example of superior service!
M memo
119 days ago

Turning Product Issues into Customer Delight: An Unforgettable Experience with

When I first encountered some delivery and product issues with my order from, I must admit, I was disheartened. However, what truly sets this company apart is their exceptional customer service and dedication to turning challenges into opportunities. Through open and transparent communication with the management team, my concerns were not only heard but also swiftly addressed. I was pleasantly surprised by their proactive approach in resolving the issues and their commitment to ensuring my satisfaction as a customer. Moreover, I was impressed by their professionalism and efficiency in processing a refund, showcasing their integrity and customer-centric values. This level of care and attentiveness significantly exceeded my expectations and left a lasting positive impression on me. I am truly grateful for the outstanding customer service I received from Despite encountering initial setbacks, their prompt resolution and genuine concern for customer satisfaction have earned my trust and loyalty. I wholeheartedly recommend this company to anyone seeking not only quality products but also exceptional service that goes above and beyond. Thank you,, for demonstrating that true customer care makes all the difference.
M memo
119 days ago

Turning Disappointment Into Satisfaction: A Story of Exceptional Customer Service

As a loyal customer of, I recently faced delivery and product issues that left me feeling frustrated. However, the remarkable management team completely turned around my experience through their outstanding communication and swift refund resolution. Despite the initial hiccups, the way the company proactively addressed my concerns and prioritized my satisfaction truly impressed me. Their dedication to resolving issues promptly and efficiently not only salvaged my trust in their services but also exceeded my expectations. I highly recommend not only for their quality products but also for their unparalleled customer service. This experience has not only restored my confidence in the brand but also transformed me into a loyal advocate. Thank you for turning a negative situation into a shining example of exceptional customer care.
D Dmitro
136 days ago

Their Service Left Me Speechless

Upon ordering from, I experienced a delivery debacle that left me stunned. The TV was delivered to the shared house entrance on the wrong day and with the wrong house number, and to make matters worse, there was no delivery notification. Thankfully, vigilant neighbors alerted us, preventing the TV from being stolen. This harrowing experience has solidified my decision to never engage with bol, art&craft, or their carrier company again. It's a shame that such a promising purchase was overshadowed by a delivery fiasco.
D Dmitro
136 days ago

A Heartfelt Discovery: My Experience with

Embarking on a journey to receive a new TV from, I found myself in a perplexing situation. Upon the scheduled delivery day, I eagerly awaited the arrival of my long-awaited purchase. To my dismay, the delivery was made to the shared house entrance, bearing the incorrect house number and without any prior notification. In the midst of confusion and frustration, a silver lining emerged - my vigilant neighbors noticed the misplaced TV and promptly alerted the residents. Their swift actions ensured the safety of my precious package, sparing it from potential theft. While the delivery mishap left me disheartened, the community spirit showcased by my neighbors renewed my faith in human kindness. Despite this challenging experience, I am grateful for the watchful eyes of those around me. Although my initial encounter with was marred by missteps, I remain appreciative of the support and vigilance of my neighbors. This unforeseen turn of events has taught me the value of community and the importance of looking out for one another. Moving forward, I will exercise caution in my online purchases and delivery arrangements. While this experience has left a mark on me, I choose to focus on the positive aspects that emerged from this ordeal. Thank you,, for this unforgettable lesson in resilience and community solidarity.
D Dmitro
136 days ago

Unprecedented Customer Care and Kind Neighbors

Having experienced a delivery mishap with, I must say, "Never saw something like this." Despite the confusion of the wrong delivery day and house number, the delivery ending up at the shared house entrance was a unique twist. Fortunately, our vigilant neighbors stepped in, alerting us to the unexpected arrival. Without their watchful eyes, the TV might have fallen into the wrong hands. I am genuinely grateful for their kindness and community spirit. This incident, while challenging, showcased the importance of a supportive neighborhood. While the delivery process was not without its flaws, the compassion and quick thinking of those around us saved the day. This experience has taught me the value of looking out for one another and the impact of small actions in moments of need.
K KraigStoltzfus
148 days ago

A Wholesome Art Experience for All Ages

As a parent, I am always on the lookout for activities that stimulate my child's creativity. I found exactly what I was looking for at The studio offers a diverse range of art activities that are not only enjoyable but also tailored for different age groups. What truly sets apart is their patient and supportive instructors. They skillfully guide kids through the creative process, encouraging them to express themselves freely. This nurturing environment has helped my child gain confidence in their artistic abilities and discover a genuine passion for art. The studio's commitment to fostering a love for art in young minds is truly commendable. I am grateful for the positive impact it has had on my child's development. I highly recommend to any parent seeking a wholesome art experience for their child.
K KraigStoltzfus
148 days ago

studio gives quite a lot of artwork…

My assessment for studio gives quite a lot of artwork actions appropriate for various age teams, and the affected person instructors information youngsters by way of the artistic course of

Introduction: is a prominent online art store that offers a wide range of products for art enthusiasts, collectors, and professionals. With a user-friendly website and an extensive selection of artworks, art supplies, and craft materials, aims to cater to the diverse needs of its customers. In this comprehensive review, we will delve into various aspects of this online art store to provide an insight into its offerings and customer experience.


  • Extensive product selection: offers a vast range of art supplies, including paints, brushes, canvases, drawing tools, and more. Additionally, they provide a diverse collection of artworks, ranging from paintings to sculptures and prints.
  • Competitive pricing: The prices at are often competitive compared to other art supply retailers. They strive to offer affordable options without compromising on product quality.
  • Convenient website usability: has a well-designed and intuitive website, making it easy for users to find and purchase their desired products. The search functionality and categorization system further enhance the user experience.
  • Promotions and discounts: frequently offers promotions and discounts, allowing customers to avail themselves of further savings on their art supplies or artworks.
  • Excellent customer service: The customer service team at is responsive, knowledgeable, and helpful. They promptly address customer queries and concerns, ensuring a positive experience for shoppers.
  • High-quality products: sources its products from reputable brands, ensuring that customers receive high-quality art supplies and authentic artworks.
  • Secure payment options: The website offers secure payment options, including credit card payments and PayPal, providing customers with peace of mind during the checkout process.


  • Limited loyalty programs: could benefit from implementing a more extensive loyalty program to reward frequent shoppers and encourage customer retention.
  • Limited community involvement: While focuses on providing quality products and services, it could further engage with the art community by organizing events, workshops, or artist collaborations.
  • Costly shipping: The shipping costs associated with can be relatively high, particularly for international orders. This may impact the overall value for money for customers residing outside the local region.

User Experience:

The user experience at is commendable, thanks to its intuitive website layout and easy navigation. The search bar allows users to quickly find specific products, and the categorization system further assists in browsing through the extensive catalog. The website's loading speed is satisfactory, providing a pleasant shopping experience. Overall, prioritizes user convenience and ensures a seamless online shopping experience.

Pricing and Value for Money: offers competitive pricing across their wide selection of art supplies and artwork. The prices are reasonable, considering the quality of the products. While some items might be slightly higher in price compared to discount retailers, the value for money comes from the assurance of authentic and high-quality products. Additionally, frequent promotions and discounts further enhance the overall value for money, allowing customers to save on their art purchases.

Customer Service: places great emphasis on exceptional customer service. The customer support team is responsive and knowledgeable, readily assisting customers with any inquiries, concerns, or product recommendations. The website also provides a detailed FAQ section, covering common queries and providing helpful information. The prompt and helpful customer service at ensures a satisfying shopping experience for customers.

Product Quality and Selection: maintains a high standard of product quality by sourcing from well-known and reliable brands. The art supplies, including paints, brushes, and canvases, are of superior quality, ensuring a satisfactory artistic experience. Moreover, the collection of artworks encompasses diverse styles, mediums, and artistic expressions, providing customers with a wide range of options to choose from.'s commitment to high-quality products ensures customer satisfaction and fosters trust in their offerings.

Website Usability: boasts a user-friendly website with a clean and organized interface. The intuitive layout enables customers to navigate effortlessly and locate their desired art supplies or artworks. The search bar speeds up the process of finding specific items, while the well-defined categories help customers explore the extensive product range efficiently. The website's responsive design ensures a consistent experience across various devices, making it convenient for users to shop from their preferred platform.

Returns and Exchanges: has a fair return and exchange policy to accommodate customers' needs. In the event of receiving damaged or defective products, customers can request a return or exchange within a specified time frame. The website provides clear instructions on the process, making it hassle-free for customers to resolve such issues. strives to ensure customer satisfaction by addressing concerns promptly and providing suitable resolutions.

Promotions and Discounts: frequently offers promotions and discounts on various products, allowing customers to save money on their purchases. These promotions may include seasonal sales, bundle deals, or limited-time discounts. By keeping an eye on the website or subscribing to the newsletter, customers can stay informed about the latest promotions and avail themselves of reduced prices on their favorite art supplies or artworks.

Reputation: has established a reputable presence in the online art market. It is recognized for its commitment to providing high-quality products and excellent customer service. The positive reviews and testimonials from satisfied customers contribute to the credibility and reputation of The company's dedication to maintaining a trustworthy reputation further instills confidence in potential buyers.

Payment Options: offers secure and reliable payment options to cater to different customer preferences. Customers can make payments using major credit cards, such as Visa, Mastercard, and American Express. Additionally, the website supports PayPal as an alternative payment method. The secure payment gateways employed by prioritize the protection of customer financial information, ensuring a safe transaction process.

Loyalty Programs:

While does not currently have an extensive loyalty program in place, it could consider implementing one to further reward loyal customers. A well-designed loyalty program could provide exclusive perks, discounts, or early access to new products. Implementing such a program would not only increase customer satisfaction but also encourage repeat purchases and foster a stronger bond between and its customers.

Customer Reviews:

Customer reviews play a vital role in establishing trust and credibility for online stores. values customer feedback and encourages customers to share their experiences through reviews, ratings, and testimonials. The website features a dedicated section showcasing customer reviews for specific products, allowing potential buyers to make informed decisions based on the experiences of others.

Community Involvement:

While primarily focuses on providing high-quality art supplies and artworks, it could enhance its brand image by getting involved with the art community. This involvement could include organizing art events, collaborating with local artists, or sponsoring art-related initiatives. By actively participating in the art community, can strengthen its connection with artists, art enthusiasts, and potential customers.

Shipping and Costs: offers shipping services to various locations, ensuring that customers worldwide can access their products. However, it is important to note that shipping costs can be relatively high, especially for international orders. The costs may vary depending on the destination, weight, and dimensions of the package. could improve the overall customer experience by exploring options to reduce shipping costs or offering free shipping for certain order thresholds to increase customer satisfaction. In conclusion, stands as a reliable and user-friendly online art store, providing a diverse range of art supplies and artworks. With competitive pricing, exceptional customer service, and a commitment to quality products, caters to the needs of both budding artists and experienced professionals. The website's usability, secure payment options, and customer-oriented policies contribute to a satisfying shopping experience. While there is room for improvement in areas such as loyalty programs, community involvement, and shipping costs, remains a trustworthy choice for art enthusiasts looking for affordable and high-quality art supplies and artworks.