Users Voice for Arteza

39% users rated Terrible
0% users rated Poor
6% users rated Average
6% users rated Very Good
50% users rated Excellent
Pie Chart Review Representation for Arteza
Arteza Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 28 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 5 4.5 1 2.2 1.2 2.7
Oct 2022 2.7 4.7 1 1.4 1.3 5
Nov 2022 5 4.2 1 1.1 1.4 1
Dec 2022 5 5 5 5 5 5
Mar 2023 1.7 3.3 1.5 1.3 1.4 4.9
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Detailed Arteza Review by

Introduction

Arteza.co.uk is an online art supply store that offers a wide range of quality products to artists and crafters. Established in 2015, the platform offers over 10,000 products, including canvases, paints, markers, pencils, brushes, and much more. Arteza.co.uk aims to provide high-quality art and craft supplies to customers at reasonable prices.

Pros and Cons

Pros:
  • Great selection of art supplies
  • Competitive prices compared to other retailers
  • Fast and reliable shipping
  • Loyalty program for frequent customers
  • Community involvement through social media platforms such as Instagram and Facebook
Cons:
  • Limited variety of some products like easels and materials for pottery
  • Only two physical stores, one in the United States and one in Germany

User Experience

Arteza.co.uk offers an intuitive and user-friendly website with easy navigation. You can quickly find what you need using the search bar or browse the categories. The store provides a detailed description of the products, including photos and customer reviews, which help customers make informed decisions. The purchasing process is straightforward, and there are multiple payment options.

Pricing and Value for Money

Arteza.co.uk offers competitive prices, and their products give excellent value for money. Compared to other popular art supply retailers, the store provides affordable prices, especially for their own brand products. They also offer discounts when you buy in bulk and free shipping for orders over £39.

Alternatives

Other art and craft supply stores for comparison include Jackson's Art Supplies, Cass Art, and Hobbycraft. These stores offer a great selection of products with competitive prices and have established reputations within the industry.

Customer Service

Arteza.co.uk has a dedicated customer service team that is available 24/7 to answer any queries customers may have. The platform also provides a detailed FAQ section that answers common questions. They have a well-established social media presence, which also assists in addressing customer concerns.

Product Quality and Selection

Arteza.co.uk provides high-quality products that meet the needs of both professional artists and beginners. They have an extensive range of products with over 10,000 unique items, from high-quality paints to high-quality paper. The store also offers their brand of products, which are well-reviewed and competitively priced.

Website Usability

Arteza.co.uk is a well-designed website that is interactive and easy to navigate. The main features such as search, categories, and cart options are quickly accessible from the homepage. They also offer a well-designed mobile website that allows customers to browse the site easily on their mobile devices.

Returns and Exchanges

Arteza.co.uk accepts returns within 30 days of purchase provided that the products are returned in their original packaging and condition. The platform provides a hassle-free return process where customers can initiate returns via their online account with an option to print a return label. The store also has a secure and encrypted payment system that protects customer data.

Promotions and Discounts

Arteza.co.uk offers a variety of promotions and discounts throughout the year, including seasonal sales, student discounts, promotional discounts, and more. The store also provides a loyalty program that rewards repeat customers with points for every purchase made, which can then be redeemed for discounts on future orders.

Reputation

Arteza.co.uk has established a reputation as a reliable and reputable online art supply store. Their reputation is built on quality products, affordable prices, and excellent customer service. They have a high Trustpilot rating with over 120,000 positive reviews.

Payment Options

Arteza.co.uk accepts multiple payment options such as PayPal, Visa, Mastercard, and American Express. All transactions are secured and encrypted, ensuring customer data is protected.

Loyalty Programs

Arteza.co.uk loyalty program rewards customers for repeat purchases. Customers accumulate points for purchases, which can then be redeemed for discounts on future orders. They also offer exclusive discounts and promotions to loyalty program members.

Customer Reviews

Arteza.co.uk has an excellent rating on Trustpilot, with over 120,000 positive reviews. Customers appreciate the quality of their products, affordable prices, fast shipping, and outstanding customer service.

Community Involvement

Arteza.co.uk engages with its customers and the broader art community through their social media platforms such as Instagram, Facebook, and YouTube. They showcase artists' artwork created using their products, providing inspiration for their followers.

Shipping and Costs

Arteza.co.uk provides fast and reliable shipping, with free standard delivery for orders over £39. They also offer express delivery options for those who need their products urgently, and the cost of the shipping depends on the size and weight of the order. Their shipping rates are competitive compared to other online art supply stores.

Arteza Recent User Reviews

User Rating

5 stars

12

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Reviewer Name: Em

Review Submission Date: 2022-11-09

Review Title: melting pencils
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Review Description: Brilliantly priced, but the “artists quality pencils” melt with any contact to water or varnish which they are absolutely not meant to do, and i’ve never known any other coloured pencils do this. The colour is really rich though which is good. Wouldn’t bother with the bigger box sets though as lots of colours are very similar.

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Reviewer Name: Tim Yardley

Review Submission Date: 2022-07-03

Review Title: Kept spamming me with emails after i…
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Review Description: Kept spamming me with emails after i had unsubscribed countless times so i told them what i really thought so just remember they are cheap for a reason.

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Reviewer Name: Victoria Collins

Review Submission Date: 2022-05-20

Review Title: I’ve recently ordered art supplies from…
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Review Description: I’ve recently ordered art supplies from Arteza and I’ll definitely be using again.I got a brilliant deal on paints and Canvases and they were delivered quickly.Customer service was exceptional which is very rare these days.

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Reviewer Name: Invoking Voices

Review Submission Date: 2022-05-12

Review Title: I love love love this company and they…
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Review Description: I love love love this company and they value me as their customer. I say invest in yourself by buying from them

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Reviewer Name: DB

Review Submission Date: 2021-12-16

Review Title: Set of pencils was shipped super fast
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Review Description: Set of pencils was shipped super fast, arrived very well packed and zero damage to the box. Would buy again, good selection on the website

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Reviewer Name: Margaret Sowerby

Review Submission Date: 2021-12-10

Review Title: Only received part order x
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Review Description: I ordered pens and colouring books. Pens were delivered today but colouring books were not in parcel. I have managed to contact the company who are chasing it up for me x

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Reviewer Name: Deidre Guice

Review Submission Date: 2021-12-02

Review Title: Like several others have said…
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Review Description: Like several others have said processing and shipping is horrible. They get your money and don’t ship items that show as being in stock. If it’s not in stock refund me instead of telling me it’s “processing” to keep my money.

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Reviewer Name: CChaco

Review Submission Date: 2021-09-16

Review Title: I finally got my HUGE 48x36 canvases…
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Review Description: I finally got my HUGE 48x36 canvases (pack of 5) in and one of them was damaged beyond repair, and another one was scratced up and the frame dented and these things are expensive, called customer service right away, and they are sending me a NEW 5 pack of canvases YAY! Arteza customer service is fantastic. She was quick, very kind, and very helpful, I'm so mad I forgot her name! would recommend Arteza, and I will be buying from them in the future. :D

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Reviewer Name: Melody Reeves

Review Submission Date: 2021-08-22

Review Title: Disappointing quality
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Review Description: I ordered the item. When I received it I was so disappointed with it. I returned it immediately via Hermes but have yet to receive any communication or refund. I most definitely would not use this company again. However I would recommend that you avoid using this company if you require a modicum of customer service.

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Reviewer Name: Lori Allin

Review Submission Date: 2021-08-21

Review Title: Best rock painting pens ever & their…
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Review Description: Best rock painting pens ever & their customer service is SUPERIOR!! 10 STAR rating!!!

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