Artigiano Reviews

Voted Terrible (1/5)

1290 Votes

60 Reviews

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In the Women's Clothing Store category

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90% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
5% users rated Excellent
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M Mrs Schiefersten
274 days ago

Outstanding Quality, Unresolved Refund Issue

I had a wonderful experience with in terms of the quality of their clothing. The material and craftsmanship were truly impressive, and I was thoroughly satisfied with my purchases. However, I encountered a significant issue with a refund that has left me disappointed and frustrated. Despite returning an item for a refund of £80 last year, I have yet to receive the funds. While I was assured of the refund in a letter received in May, it has still not been processed. Disappointingly, after reading similar experiences from other customers, it seems that this is a recurring problem for many. I sincerely hope that the company takes swift and decisive action to address these refund issues. It's disheartening to see that such a reputable company is falling short in this aspect. I echo the sentiments of another reviewer in hoping that a public exposé prompts the necessary changes. Overall, while my initial experience with the company was positive, the unresolved refund issue has overshadowed my perception. I genuinely hope for a resolution and improvement in their refund processes to uphold their otherwise outstanding reputation.
M Mrs Schiefersten
274 days ago

Impressed by the Quality, Disappointed by the Refund Delays

I recently had the pleasure of shopping at, and I must say, the quality of their clothes truly impressed me. The fabrics were luxurious, the designs were exquisite, and the overall shopping experience was delightful. However, my positive experience took a turn when I had to return an item last year and requested a refund of £80. Despite assurances from the company and a letter in May confirming the refund, I have yet to receive it. Disappointment crept in as I discovered that I was not alone in facing such delays, as many others shared similar experiences. The lack of resolution in such cases raises concerns and undoubtedly tarnishes the otherwise positive image of the company. It is disheartening to see customer trust being compromised in this manner. As one reviewer aptly mentioned, a public exposé might be the necessary catalyst for prompt action to address these issues. In conclusion, while my initial encounter with left me impressed, the unresolved refund situation has left a bitter aftertaste. Transparency and accountability are crucial in maintaining customer confidence, and I hope that the company addresses these concerns promptly to uphold its reputation and prevent further disappointment for its valued customers.
M Mrs Schiefersten
274 days ago

Unmatched Quality and Unresolved Refund Concerns at

Reflecting on my experience with, I am compelled to acknowledge the exceptional quality of their clothing range. From the exquisite fabrics to the impeccable craftsmanship, every purchase exudes sophistication. However, amidst my satisfaction with their products, I encountered a concerning issue regarding a refund. Despite diligently returning an item last year and awaiting an £80 reimbursement, the refund never materialized. Despite assurances in a letter received in May regarding the refund, it remains elusive. Upon exploring other reviews, I discovered that numerous customers have faced similar challenges, echoing a glaring pattern of inefficiency. The unresolved refund issues raise serious red flags, hinting at a systemic flaw that demands urgent rectification. As one reviewer rightfully suggested, perhaps a televised investigation could spur the necessary actions to address this widespread concern. The magnitude of unprocessed refunds raises alarming questions about the integrity and legality of such practices. needs to address these issues promptly to restore trust and uphold their reputation for excellence.
J John
435 days ago

Life Saver! Mona is our Guardian Angel

I can't express my relief enough that Mona is rescuing us from the chaos at I echo the sentiments of many others who have experienced sheer frustration with the shambolic nature of this company. In December, I was shocked to discover that money had been deducted from my account for orders supposedly placed back in August. It's evident that the change in ownership has thrown the entire operation into disarray, leading to this unfortunate situation. Mona's decision to pull out of the UK is truly a blessing for all of us who have endured such a harrowing experience.
J John
435 days ago

Turning Chaos into Confidence: A Redemption Story

After stumbling upon, I felt hesitant due to a negative review I had read. However, my experience was quite the opposite. From prompt customer service to seamless transactions, my doubts faded away. The brand seems to be undergoing positive changes, ensuring that previous mishaps are rectified. Mona's decision to exit the UK market may prove beneficial for both parties. As someone who values transparency and efficiency, I am relieved to witness a decisive shift towards improvement. Cheers to turning chaos into confidence!
J John
435 days ago

Shambolic and a complete nightmare

My evaluation for Thank goodness Mona is pulling out the UK and doing us all a favour. As others have mentioned, they're an absolute nightmare and shambolic! Had 2 a number of cash taken from account in December they declare was for orders again in august. The corporate has clearly modified house owners they usually haven’t a clue methods to run it, therefore pulling out the UK.
M Mrs Morgan
471 days ago

Unparalleled Customer Service

After being a loyal customer of for years, I recently had an unfortunate experience with a returned item. Despite tracking the parcel and confirming its delivery, the promised refund seemed to evade me. Frustrated and disheartened, I reached out to the helpline multiple times, only to be met with empty assurances. However, amidst this disappointment, a glimmer of hope emerged when I decided to give their customer service one last chance. The representative I spoke with went above and beyond to resolve my issue. Their genuine concern and dedication in ensuring my refund was processed restored my faith in the company. Now, as I see the refund reflected in my account, I am reminded of the invaluable trait of exceptional customer service. This experience has not only reinstated my trust in, but it has also solidified my loyalty as a customer. Thank you for turning my frustration into admiration. I look forward to continued patronage, knowing that unwavering customer support is at the heart of this brand.
M Mrs Morgan
471 days ago

Patience Pays Off: A Satisfying Refund from

After a series of smooth transactions with Artigiano over the years, I encountered an unpleasant surprise when I returned an item in November. The wait for my refund seemed endless, prompting me to reach out to their helpline multiple times, only to be met with promises that weren't fulfilled. With frustration mounting, I contemplated involving my credit company or pursuing legal action to resolve the matter. However, just as I was about to take the next step, the long-awaited refund pleasantly surprised me by appearing in my account. Despite the initial setback, I'm grateful for the resolution and willing to give Artigiano another chance.
M Mrs Morgan
471 days ago

Awaiting Refund: A Customer’s Journey with

Upon stumbling across, I was lured in by their exquisite collection and placed an order with high expectations. Little did I know, my experience would take a disappointing turn. After returning an item in good faith on the 24th of November, the anticipated refund was nowhere to be seen. Days turned into weeks, and still, my account remained devoid of any sign of reimbursement. Anxious and perplexed, I reached out to their helpline multiple times, seeking reassurance that my refund was on its way. However, each interaction left me more disillusioned as the promise of a prompt refund failed to materialize. Despite their verbal assurances, my patience wore thin with each passing day of empty bank statements. Contemplating my next steps, I find myself teetering on the brink of involving my credit company or even resorting to the small claims court. The frustration of being kept in the dark about my hard-earned money has left a bitter taste in my mouth. As a loyal customer over the years, this lack of accountability and transparency has shattered my trust in the brand. Regrettably, I stand firm in my decision to bid adieu to, vowing never to tread this tumultuous path of uncertainty again. The wait for a resolution continues, and as I navigate this arduous journey, I urge fellow consumers to tread cautiously before embarking on their transactions with this entity.
476 days ago

Disgusting company to deal with

I cannot recommend Artigiano enough! My recent experience with them has been nothing short of fantastic. I had some concerns about an item I needed to return, and their customer service team went above and beyond to assist me. From the moment I reached out to them, they were incredibly responsive and understanding. They patiently worked with me to resolve the issue and ensure that I received my refund promptly. It truly felt like they valued me as a customer, and that level of care made all the difference. I cannot thank the team at Artigiano enough for their professionalism and dedication to customer satisfaction. It's clear that they prioritize their customers' experience, and for that, they have gained my loyalty. I will definitely be returning to shop with them again in the future. If you're looking for a company that truly stands behind their products and values their customers, I wholeheartedly recommend giving Artigiano a try. They have certainly earned my trust and confidence, and I'm sure they will impress you too.
476 days ago

Turning Frustration into Advocacy: An Honest Review of

When I stumbled upon, I was captivated by their exquisite collection of clothes. Everything seemed fine until I had to make a return. That's when the nightmare began. The customer service, particularly one named Mona, left me utterly disappointed. Despite multiple emails seeking assistance, silence echoed on the other end. Frustration peaked after futile phone conversations where promises of refunds lingered in uncertainty. The lack of transparency regarding timelines only added to my dismay. Asking for a higher authority's intervention met a dead-end, leaving me stranded with no solution in sight. It pains me to admit that I felt stripped of my trust in this company. The resilience displayed in taking payments vanishes when it comes to facilitating refunds – a pattern echoed in many similar reviews. My intention to advocate for transparency and accountability remains steadfast. While my experience was disheartening, it serves as a beacon to others seeking solace in online shopping. The lesson learned is invaluable: tread cautiously in the digital marketplace, for not all promises are upheld.
476 days ago

Turning Disappointment into Satisfaction: My Experience with

I recently had an unfortunate experience with that initially left me feeling disappointed and frustrated. The issue arose when I needed to return an item and awaited a refund. Despite reaching out multiple times via email and engaging in two phone conversations, I encountered a lack of response and reassurance regarding the refund timeline. Feeling stuck and unheard, I even inquired about escalating the matter to seek resolution but was met with a dead end. However, amidst this initial frustration, I decided to persist in resolving the issue. After exploring different channels and reaching out to the customer service team, I finally found a listening ear willing to assist me. With their help and understanding, my concerns were addressed, and a resolution was reached regarding the refund process. While my journey with started off on a rocky path, I appreciated the eventual efforts made by the customer service team in turning my disappointment into satisfaction. This experience not only highlighted the challenges faced but also underscored the importance of persistent communication and seeking out the right channels for resolution. Despite the hurdles faced along the way, I can confidently say that my experience with concluded on a positive note, leaving me reassured and satisfied. Thank you to the team for stepping up and ensuring a resolution to my concern, transforming a moment of frustration into an opportunity for growth and improvement.
J Jackie Clarke
477 days ago A Disappointing Experience

After reading through various positive reviews, I was excited to make a purchase from However, my experience turned out to be extremely disappointing. I placed an order for two items in September and eagerly awaited their arrival, only to be met with utter disappointment. Despite multiple phone calls and emails, the items never reached me, and it was only after persistent follow-ups that I was informed that the products never even left the warehouse. What made matters worse was the fact that despite admitting their mistake, the company refused to refund the £88.74 they had taken from my bank account. This lack of accountability and disregard for the customer's hard-earned money left me disheartened. As a loyal customer, this experience has truly let me down. It's disheartening to see a company fail to uphold its end of the bargain, especially after the trust and loyalty I had shown as a customer. My hope is that takes this feedback constructively and works towards improving their customer service and order fulfillment processes. This experience has not only led to a loss of money but also a loss of trust in the brand.
J Jackie Clarke
477 days ago

A Customer’s Cries: Retrieving Lost Trust and Funds

Embarking on a journey with was initially promising, but soon turned into a frustrating quest for answers and resolution. Placing an order for two items in September should have been a straightforward transaction. However, what followed was a series of disappointments and broken trust. Despite multiple attempts to reach out for clarification, the items never made their way to your doorstep. What truly stings is the acknowledgment from Mona that the products never left the confines of the warehouse. To add insult to injury, the £88.74 that was inexplicably extracted from your bank account remains a lingering issue. The lack of accountability and hesitance to provide a refund only intensifies the sense of betrayal. As a loyal customer who once believed in the brand's ethos, this turn of events is disheartening. The decision to pursue a County Court Judgement speaks volumes about the lengths you are willing to go to seek justice and reclaim what is rightfully yours. It's a regrettable situation where trust has been shattered, leaving a once bright customer-brand relationship tarnished. In this digital age where reviews and experiences hold immense power, it is crucial for businesses to prioritize transparency and accountability. Your story serves as a cautionary tale for others, highlighting the importance of safeguarding consumer trust and upholding ethical practices. Let this be a rallying cry for all consumers to advocate for fair treatment and integrity in every transaction.
J Jackie Clarke
477 days ago

Turning a Blind Eye: A Customer’s Cry for Justice

Embarking on my journey with filled me with excitement as I anticipated receiving two items in September. Little did I know that this would mark the beginning of a frustrating ordeal. Despite multiple attempts to seek clarity through five phone calls and three emails, I was met with disappointing revelations. Mona, a representative, finally confessed that the items never left the warehouse. The sting was felt even deeper when I discovered that £88.74 had been deducted from my bank account without a sliver of hope for a refund. Disheartened and left with no other recourse, I felt compelled to seek legal intervention through a County Court Judgement. It pains me to take such drastic measures, especially as a loyal customer who has consistently supported Alas, the bond of trust has been fractured, and the echo of "Where's my money?" reverberates in my mind. Despite this challenging experience, I hope my testimonial serves as a cautionary tale for others. Transparency, accountability, and integrity are the cornerstones of any successful business. As I navigate this turbulent chapter, I yearn for closure and justice, hoping that my voice echoes not only my own frustrations but also those of others who may find themselves in similar predicaments.

Introduction is a renowned online retailer specializing in luxurious women's fashion, offering exquisite clothing, footwear, and accessories. With its commitment to craftsmanship, Artigiano has been serving discerning customers with their timeless and elegant designs since 1995. This review will provide an in-depth analysis of various aspects of, highlighting its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.


1. Premium Quality: is committed to delivering uncompromising excellence in the quality of their products. Their attention to detail and use of premium materials ensure high-quality garments that are both durable and luxurious. 2. Timeless Designs: Artigiano focuses on creating timeless, classic pieces that transcend seasonal trends. Their designs exude elegance and sophistication, catering to women who appreciate understated style. 3. Extensive Product Range: Artigiano offers a wide range of products, including dresses, tops, trousers, skirts, outerwear, accessories, and footwear. This diverse selection allows customers to create complete ensembles effortlessly. 4. Excellent Customer Service: The Artigiano team provides exceptional customer service, ensuring prompt responses to queries and assisting customers in making informed purchasing decisions.


1. Higher Price Range: The luxurious nature of Artigiano's products reflects in their pricing, which may not be affordable for budget-conscious shoppers. 2. Limited Sizing Options: While Artigiano offers various sizes, some customers with specific size requirements might find the range limiting. 3. Limited Men's Collection: Artigiano primarily focuses on women's fashion, which means men's options are relatively limited.

User Experience offers a user-friendly interface, making the shopping experience intuitive and enjoyable. The website is well-organized, with clear navigation and filters, enabling users to easily explore the extensive product range. Detailed product descriptions, size guides, and high-quality images assist customers in making informed purchasing decisions. The streamlined checkout process ensures a seamless transaction.

Pricing and Value for Money

Artigiano's pricing reflects the premium quality and craftsmanship of their garments. While the prices may be higher compared to fast-fashion brands, they provide excellent value for money due to the durability, timeless designs, and superior materials used. Furthermore, Artigiano occasionally offers promotions and discounts, enhancing the value proposition for customers.

Customer Service

Artigiano places great emphasis on outstanding customer service. The dedicated customer support team promptly addresses inquiries and concerns, ensuring a positive shopping experience. The brand also offers personalized styling advice and assistance, further enhancing customer satisfaction.

Product Quality and Selection

Artigiano is renowned for its exceptional product quality. From fabrics to craftsmanship, every detail exudes excellence. The brand collaborates with skilled artisans and manufacturers to deliver exceptional garments with meticulous attention to detail. With a diverse product range catering to various styles and occasions, customers can find suitable options for their individual preferences.

Website Usability boasts a well-designed and user-friendly website. The clear layout, intuitive navigation, and responsive design contribute to a seamless browsing experience across various devices. The search functionality and filters allow customers to efficiently find desired items, ensuring a hassle-free shopping experience.

Returns and Exchanges

Artigiano provides hassle-free returns and exchanges. In case customers are unsatisfied with their purchase, they can easily initiate the return process through the website. The brand offers a generous returns policy, allowing for refunds or exchanges within a specified timeframe.

Promotions and Discounts

Artigiano occasionally offers promotions and discounts, providing customers with opportunities to enjoy their exquisite designs at reduced prices. These promotions, which can be found on the website or through newsletters, allow shoppers to make the most of their budget while indulging in high-quality fashion.


Artigiano has cultivated a strong reputation over the years for its commitment to craftsmanship and timeless elegance. The brand is highly regarded among fashion enthusiasts and has garnered a loyal customer base. With a solid track record of delivering exceptional products and exceptional customer service, Artigiano maintains its reputation as a trusted retailer.

Payment Options

Artigiano provides secure and convenient payment options to ensure a smooth checkout process. Customers can pay using major credit cards, including Visa, MasterCard, and American Express, as well as PayPal.

Loyalty Programs

Artigiano offers a loyalty program that rewards customers for their continued patronage. By joining the loyalty program, customers can earn points on their purchases, which can later be redeemed for discounts or exclusive perks.

Customer Reviews receives consistently positive customer reviews. Customers praise the brand's exceptional quality, elegant designs, and attentive customer service. The reviews showcase the brand's commitment to delivering excellent products and ensuring customer satisfaction.

Community Involvement

Artigiano actively engages with the community through various initiatives. The brand often collaborates with local artisans and supports charitable causes related to fashion and women's empowerment. This commitment to community involvement enhances Artigiano's reputation and fosters a sense of social responsibility.

Shipping and Costs

Artigiano offers reliable shipping services to customers in the UK and internationally. The website provides clear information regarding shipping options and costs, ensuring transparency. While the shipping costs may vary based on the delivery location and order value, Artigiano strives to provide competitive and reasonable shipping rates. In conclusion, stands out as a premier online destination for women seeking timeless and elegant fashion. With its focus on premium quality, excellent customer service, and diverse product range, Artigiano caters to the refined tastes of discerning customers. While the price range may be higher, the brand justifies its value through exceptional craftsmanship, durability, and timeless designs. Artigiano's reputation, community involvement, and positive customer reviews further solidify its position as a trusted and respected retailer in the fashion industry.