Artisanparfumeur Reviews

Voted Good (4/5)

112 Votes

69 Reviews

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In the Perfume Store category

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19% users rated Terrible
0% users rated Poor
6% users rated Average
3% users rated Very Good
72% users rated Excellent
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G Gillian
65 days ago

Exceptional Service Beyond Expectations

Having experienced the outstanding customer service provided by artisanparfumeur.com, I am compelled to share my gratitude. Not only were they incredibly helpful, but their communication was prompt and informative, showcasing a true dedication to customer satisfaction. When I reached out with a question, I was amazed by the depth of their response, which not only answered my query but also provided me with valuable insights. This level of care and attention to detail truly sets them apart in the realm of online service. Thank you, artisanparfumeur.com, for going above and beyond to assist me. Your commitment to excellence has made me a loyal and happy customer.
G Gillian
65 days ago

Exceptional Service Beyond Expectations

Words fail to express the gratitude I have for the team at artisanparfumeur.com. The service I received was nothing short of exceptional. From the moment I reached out with my query, their communication was prompt and clear, putting me at ease instantly. What truly stood out was how they not only answered my question but went above and beyond to ensure I was fully informed and satisfied. The level of care and attention to detail exhibited by artisanparfumeur.com is a rare find in this digital age. I wholeheartedly recommend artisanparfumeur.com to anyone seeking top-notch service in a world where genuine care for customers is often hard to come by. Thank you for your unwavering dedication to excellence!
A aberdeen diego
68 days ago

Emma C went above and beyond to ensure my satisfaction!

I can't thank artisanparfumeur.com enough for having a dedicated and caring customer service representative like Emma C. After experiencing the frustration of a lost parcel, Emma's outstanding support made all the difference. She not only listened to my concerns but also took swift action to resolve the issue, demonstrating exceptional kindness and professionalism throughout. Emma's commitment to ensuring my satisfaction truly sets artisanparfumeur.com apart. I highly recommend their products and commend Emma for her exemplary service. Thank you, Emma, for going above and beyond!
A aberdeen diego
68 days ago

Unforgettable Service Experience with Emma C at Artisan Parfumeur

My heartfelt appreciation goes out to Emma C from artisanparfumeur.com for going above and beyond to assist me with a lost parcel. Her kindness and exceptional customer service skills truly made a significant impact on me. Despite the stress of dealing with a missing package, Emma's personalized attention and dedication made me feel valued and cared for. Emma's professional demeanor and unwavering commitment to resolving my issue efficiently and effectively were truly commendable. Her patience and understanding throughout the process were a breath of fresh air, especially during a time of frustration and uncertainty. I am grateful for Emma's exceptional assistance and support, which turned a potentially negative situation into a positive experience. Her genuine concern for my needs and proactive approach in handling the matter reflect the exemplary standards of customer service at Artisan Parfumeur. Thank you, Emma C, for your outstanding service and exemplary care. Your dedication and kindness have certainly left a lasting impression on me. Kudos to you for a job well done!
A aberdeen diego
68 days ago

Gratitude to Emma C: A Guiding Light Through Parcel Predicaments

In my recent interaction with artisanparfumeur.com, I had the pleasure of being assisted by Emma C, a remarkable customer service representative who went above and beyond. When my parcel went missing, Emma's kindness and dedication shone through as she patiently guided me through the process, reassuring me every step of the way. Emma's exceptional customer service skills truly made a difference during what could have been a stressful situation. Her unwavering support and commitment to resolving the issue promptly and efficiently left me impressed and grateful. It is representatives like Emma C who make a significant impact on the overall customer experience. I commend Emma for her professionalism and kindness, and I extend my sincere thanks for her outstanding assistance. artisanparfumeur.com, you have a real gem in Emma C. Keep up the excellent work!
Y Y.Feng
74 days ago

An Unforgettable Experience with Artisan Parfumeur

From the moment I discovered artisanparfumeur.com, I've been consistently impressed with the quality of their products. The perfumes, in particular, captivate me every time with their enchanting scents. However, my recent experience elevated my admiration for this brand to a whole new level. Upon encountering an issue with my order, I found myself in need of assistance. This is where Emma C truly shone. Her exceptional customer service skills, coupled with her promptness in resolving my concerns, left me in awe. Her kindness and friendliness effortlessly turned a potentially stressful situation into a delightful interaction. This level of care and attention to the customer experience is rare, and it's what sets Artisan Parfumeur apart. Their commitment to not only delivering outstanding products but also providing unparalleled customer support has solidified my loyalty. I am eagerly looking forward to returning to artisanparfumeur.com, knowing that I'll be welcomed with open arms and exceptional products. Thank you, Artisan Parfumeur, for consistently exceeding my expectations and for having such a remarkable team member like Emma C. I am a customer for life.
Y Y.Feng
74 days ago

Emma C Saved the Day: Exceptional Service at Artisan Parfumeur

From the moment I discovered artisanparfumeur.com, I've been a loyal customer. Their products never fail to impress, especially their exquisite perfumes that always leave me feeling enchanted. However, during my recent purchase, I encountered some unexpected issues with my order. That's where Emma C stepped in and truly saved the day. Her prompt and efficient assistance not only resolved my problems in a flash but also left me feeling genuinely valued as a customer. Her friendly demeanor and unwavering willingness to help turned what could have been a frustrating experience into a delightful interaction. Thanks to Emma C, I not only received my order seamlessly but also gained a renewed appreciation for Artisan Parfumeur's commitment to exceptional customer service. I can't wait to return for more enchanting products and the same heartwarming service!
Y Y.Feng
74 days ago

Exceptional Service and Quality: A Customer’s Delight

artisanparfumeur.com has consistently delivered exceptional products, but what truly sets them apart is their exceptional customer service. Recently, I encountered some issues with my order, which left me feeling frustrated. However, Emma C swiftly came to my rescue with a warm and efficient response that surpassed all my expectations. Her friendly demeanor, kindness, and eagerness to assist made all the difference. Despite the initial hiccup, the resolution process was seamless and stress-free, thanks to Emma's dedication to ensuring customer satisfaction. This experience not only solidified my loyalty to artisanparfumeur.com but also left me eager to return for more of their exquisite perfumes. I am immensely grateful for Emma's exceptional service and the consistent quality of products from artisanparfumeur.com. A heartfelt thank you for making my shopping experience truly delightful. I will definitely be back soon for more!
V 涂詠茜
77 days ago

Going Above and Beyond: Marianne V’s Exceptional Customer Service

I cannot express enough gratitude for the outstanding support I received from Marianne V at artisanparfumeur.com. Despite a challenging situation where my parcel was stolen after being left in the mailbox by UPS, Marianne V's patience and dedication shone through. Her unwavering commitment to resolving the issue and ensuring I received a new order was truly remarkable. The exceptional customer service I experienced has not only restored my faith in the brand but also left me deeply appreciative. Thank you, Marianne V, for going above and beyond to provide the kind of support that sets artisanparfumeur.com apart.
G 涂詠茜
77 days ago

Exceptional Service and Compassion from Marianne V at artisanparfumeur.com

I cannot express enough gratitude for Marianne V's exceptional service and compassion during a recent mishap with my parcel delivery. Despite the unfortunate incident of my parcel being stolen from the mailbox after being delivered by UPS, Marianne V's patience and understanding were truly commendable. Her dedicated efforts to resolve the matter promptly and ensure that I received a new order exemplify the highest standard of customer care. I am immensely grateful for her unwavering support and commitment to customer satisfaction. Thank you, Marianne V, and artisanparfumeur.com, for turning a challenging situation into a positive experience.
I 涂詠茜
77 days ago

The Exceptional Customer Service of Marianne V at Artisan Parfumeur

As a loyal customer of artisanparfumeur.com, I had an unforgettable experience that truly showcased the exceptional service provided by Marianne V. When my parcel, diligently delivered by UPS, mysteriously vanished after being placed in my mailbox, it was Marianne’s unwavering patience and dedication that shone through. Despite the unfortunate circumstances, she swiftly arranged for a replacement order to be sent out to me. Marianne's professionalism and empathy in handling this situation not only resolved my issue promptly but also left a lasting impression on me. The care and attention to detail she demonstrated in ensuring that I received my order did not go unnoticed. I am grateful for Marianne V’s outstanding customer service and the genuine concern she showed throughout this process. It is rare to encounter such dedication and personalized care in today's fast-paced world, making my experience with artisanparfumeur.com all the more memorable. Thank you, Marianne V, for going above and beyond to make sure I received my order. Your exceptional service has truly made me a loyal and appreciative customer.
H Hsuanpie
88 days ago

Going Above and Beyond: A Grateful Customer’s Experience with Artisan Parfumeur

I recently had the pleasure of experiencing exceptional customer service from artisanparfumeur.com, and I am eager to share my gratitude, particularly to Maruis O, for going above and beyond to assist me. I reached out to their customer service team last week with an issue, and I was met with the utmost professionalism and efficiency. Maruis O was not only very helpful throughout the entire process but also ensured that my issue was resolved promptly. The level of dedication and attention to detail displayed was truly remarkable. What's more, the thoughtful gesture included in my order did not go unnoticed and further solidified my positive experience. I would also like to extend my appreciation to Jeremie C for guiding me through the process of leaving this review. The seamless interaction with the team at Artisan Parfumeur has left a lasting impression, and I am grateful for the exemplary service provided. Thank you for making me feel like a valued customer.
H Hsuanpie
88 days ago

Unforgettable Customer Service Experience with Maruis O at Artisan Parfumeur

When I reached out to artisanparfumeur.com's customer service department last week, I never expected to be so pleasantly surprised. Maruis O, the representative who assisted me, went above and beyond to ensure that my issue was not only resolved promptly but also with the utmost professionalism and care. From the moment I explained my concerns, Maruis O took charge of the situation, guiding me through each step of the process with patience and genuine kindness. Their dedication to providing excellent customer service was truly remarkable and left a lasting impression on me. What truly set this experience apart was the personal touch that Maruis O added to my order. It's the little things that matter, and the thoughtful gesture included in my package made me feel valued as a customer. I also want to express my gratitude to Jeremie C for encouraging me to share my positive experience here. It's thanks to exceptional individuals like Maruis O and Jeremie C that Artisan Parfumeur stands out not just for its exquisite products but also for its exemplary customer service. Thank you, Maruis O, for turning what could have been a frustrating situation into a memorable and delightful interaction. Your dedication and professionalism have earned my trust and loyalty as a customer.
H Hsuanpie
88 days ago

A Heartfelt Gratitude to Maruis O for Exceptional Assistance!

Sharing my wonderful experience with artisanparfumeur.com as a satisfied customer! I recently reached out to their customer service, and I cannot express enough gratitude to Maruis O for their exceptional assistance. Their support was not only prompt and efficient but also carried out with a high level of professionalism and care, which truly stood out to me. The issue I had was swiftly resolved, thanks to Maruis O's dedication and attentiveness. Moreover, the thoughtful gesture included in my order added a personal touch that exceeded my expectations, showing a genuine commitment to customer satisfaction. I also want to extend my thanks to Jeremie C for encouraging me to share this positive experience in a review. Your guidance and support are deeply appreciated, reflecting the outstanding level of service and attention to detail that defines artisanparfumeur.com. Thank you for creating such a memorable and delightful shopping experience!
R Rebecca summers
107 days ago

Horrible customer service

I recently had the most delightful experience with artisanparfumeur.com and I simply cannot contain my excitement. From the moment I placed my order for their exquisite $260 bottle of perfume on December 3rd to the day it arrived at my doorstep, everything was just perfect! Their customer service team was incredibly responsive and helpful, ensuring that my payment was only processed after I received a shipping notice, just as their terms and conditions promise. I was thrilled when the package arrived, and the scent was even more divine than I had imagined. I must say, their attention to detail and dedication to customer satisfaction truly sets them apart. I'm so grateful for the seamless experience and can't wait to explore more of their luxurious offerings. My heartfelt thanks to the entire team at artisanparfumeur.com for making my purchase not just a transaction, but a beautiful memory. I'll certainly be back for more!

Introduction

Artisan Parfumeur is a premium fragrance brand that offers unique and luxurious scents for both men and women. With a focus on natural ingredients and artisanal craftsmanship, their fragrances are both distinctive and elegant. The company's mission is to create scents that inspire emotion and captivate the senses. Founded in 1976, Artisan Parfumeur has grown into a global brand with a reputation for exceptional quality and creativity.

Pros and Cons

Pros: - Premium quality fragrances made from natural ingredients - Unique and distinctive scents - Extensive selection of fragrances for both men and women - Artisanal craftsmanship - Global reputation for exceptional quality and creativity Cons: - Higher price point compared to some other fragrance brands - Limited selection of fragrance accessories and gift sets

User Experience

Artisan Parfumeur's website is well-designed and easy to navigate. The site features clear and concise product descriptions, allowing users to easily understand the composition and scent of each fragrance. The website also offers helpful resources, including fragrance notes and recommendations, to assist users in selecting the perfect scent. In addition, the checkout process is streamlined and secure, ensuring a smooth transaction.

Pricing and Value for Money

Artisan Parfumeur's fragrances are priced at a premium compared to some other fragrance brands. However, this is due to the use of high-quality natural ingredients and artisanal craftsmanship. Each fragrance is unique and distinctive, making it a worthwhile investment for those seeking a luxurious and memorable scent.

Alternatives

Some alternative fragrance brands to consider include Jo Malone, Le Labo, and Diptyque. Each brand offers unique and distinctive scents, as well as a focus on artisanal craftsmanship and natural ingredients.

Customer Service

Artisan Parfumeur offers excellent customer service, with a team of knowledgeable and friendly representatives available to assist customers with any questions or concerns. The company also offers a satisfaction guarantee, ensuring that customers are completely satisfied with their purchase.

Product Quality and Selection

Artisan Parfumeur's fragrances are of exceptional quality, made from natural ingredients and crafted using traditional techniques. The company offers an extensive selection of fragrances for both men and women, with each scent being unique and distinctive. In addition, the company also offers a small selection of fragrance accessories and gift sets.

Website Usability

Artisan Parfumeur's website is well-designed and easy to navigate, with clear and concise product descriptions and helpful resources such as fragrance notes and recommendations. The checkout process is streamlined and secure, ensuring a smooth transaction.

Returns and Exchanges

Artisan Parfumeur offers a satisfaction guarantee, ensuring that customers are completely satisfied with their purchase. If a customer is not satisfied with their fragrance, the company will provide a full refund or exchange.

Promotions and Discounts

Artisan Parfumeur offers occasional promotions and discounts, which can be found on their website or through their email newsletter. In addition, the company also offers a loyalty program for frequent customers.

Reputation

Artisan Parfumeur has a global reputation for exceptional quality and creativity. The company's fragrances are highly sought after by fragrance enthusiasts and have received numerous awards and accolades.

Payment Options

Artisan Parfumeur accepts a variety of payment options, including credit card, PayPal, and Apple Pay.

Loyalty Programs

Artisan Parfumeur offers a loyalty program for frequent customers, which includes exclusive discounts and early access to new fragrances.

Customer Reviews

Customer reviews of Artisan Parfumeur are overwhelmingly positive, with many customers praising the quality and distinctiveness of the fragrances.

Community Involvement

Artisan Parfumeur is involved in various charitable initiatives, including supporting the preservation of French heritage sites and providing aid to communities affected by natural disasters.

Shipping and Costs

Artisan Parfumeur offers free shipping on all orders over $150. Standard shipping rates apply for orders under $150, and expedited shipping options are available for an additional fee.