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Fabiola Sammartino
From Frustration to Gratitude: Aruba.it Delivers Exceptional Service!
Navigating the complexities of setting up my SPID via webcam authentication seemed like an uphill battle, but Aruba.it rose to the challenge and exceeded my expectations. Despite encountering numerous obstacles, Aruba's dedication shone through as they worked tirelessly to finalize the process swiftly. Within just 24 hours, my SPID was up and running seamlessly, prompting a sigh of relief and gratitude. Thank you, Aruba.it, for your unwavering commitment to customer satisfaction. Here's to smoother rides ahead! F
Fabiola Sammartino
Exemplary Customer Service and Support: A Testimonial for aruba.it
As a satisfied customer of aruba.it, I must express my gratitude for their exceptional service and unwavering support. Unlike some providers, aruba.it has exceeded my expectations by ensuring prompt and effective communication, even understanding the time zone differences for their clients worldwide. Their dedicated team goes above and beyond to provide timely solutions to any issues I encounter, demonstrating a genuine commitment to customer satisfaction that sets them apart in the industry. Not only did they address my concerns with utmost professionalism, but they also showed empathy and accountability, which truly resonated with me. aruba.it proved that customer service is not just a department but a philosophy ingrained in their culture, shining through every interaction. Their proactive approach to problem-solving and genuine care for their clients have made me a loyal customer. I appreciate the personalized attention and swift resolutions that have consistently proven their dedication to fostering long-lasting relationships with their clientele. In a world where customer service often falls short, aruba.it stands out as a beacon of excellence, embodying the values of trust, integrity, and customer-centricity. Thank you, aruba.it, for being a reliable partner in my online endeavors and for setting a gold standard in customer service that other providers should aspire to achieve. Your commitment to excellence does not go unnoticed and is truly commendable. N
Nicholas Stedman
Aruba.it: Simplifying Digital Security for Seamless Transactions
I cannot express how grateful I am for the intricate digital security measures that Aruba.it has put in place. As someone navigating through the complexities of Italian administration, I understand the value of safeguarding sensitive information. Recently, when I attempted to renew my digital signature, I encountered a minor challenge due to a change in my mobile phone. However, this experience only reinforced my appreciation for the level of protection Aruba.it provides. While troubleshooting this issue, I realized the importance of ensuring that my transactions with Aruba.it are secure and protected. The slight inconvenience I faced ultimately pales in comparison to the peace of mind I have, knowing that my data is safeguarded. I wholeheartedly commend Aruba.it for prioritizing digital security and making it an integral part of their service. Thank you for going above and beyond to keep our digital interactions safe and secure. N
Nicholas Stedman
A Breeze Through Digital Security with Aruba.it
When it comes to Italian administration and digital security, Aruba.it has truly streamlined the process. I recently encountered a small hiccup while trying to renew my digital signature due to changing my mobile phone. Despite this, the support I received was exceptional, and I was able to navigate through the process with ease. While it may have taken a little extra time, the efficiency and assistance provided by Aruba.it made the experience hassle-free. I highly recommend Aruba.it for their dedication to customer satisfaction and smooth-sailing digital security processes. N
Nicholas Stedman
Transformed Efficiency with Aruba.it
I can confidently say that Aruba.it has not only streamlined my digital security processes but has also saved me valuable time and resources. Initially frustrated by the complexities of Italian administration coupled with the added requirements for digital security, I found myself disheartened by the bureaucratic hurdles. However, my recent experience renewing my digital signature with Aruba.it has been nothing short of transformational. Amidst the challenge of changing my mobile phone, I was pleasantly surprised by the seamless assistance and guidance provided by Aruba.it's support team. What initially seemed like an arduous task turned into a smooth and efficient process, thanks to their prompt and effective solutions. With Aruba.it, the once daunting task of renewing my digital signature has been simplified, allowing me to navigate through the process effortlessly. I am genuinely grateful for the exceptional service and practical solutions that Aruba.it offers, making digital transactions a breeze. If you're seeking a reliable and efficient digital solutions provider, I highly recommend Aruba.it for their unparalleled customer service and commitment to enhancing user experience. L
Lara Venturini
Amarildo Hasa: A True Expert in Customer Service
I cannot praise Amarildo Hasa from aruba.it enough! His kindness and professionalism were truly remarkable. When I reached out for assistance, he was not only incredibly knowledgeable and efficient but also demonstrated a genuine willingness to help. Amarildo's support was a breath of fresh air, handling my query with great expertise and effectiveness. His commitment to resolving my issue left me feeling valued as a customer. Thank you, Amarildo, for your outstanding service and unwavering dedication. L
Lara Venturini
Exemplary Service and Expertise: A Delightful Experience with Aruba.it
I cannot speak highly enough about my experience with Aruba.it and their exceptional representative, Amarildo Hasa. From the moment I reached out for assistance, Amarildo was not only kind and knowledgeable but also incredibly efficient in resolving my issue. His expertise truly shone through as he patiently guided me through the process, demonstrating a deep understanding of the intricacies of the service. What stood out the most was his unwavering availability and willingness to assist, making me feel like a valued customer every step of the way. It was clear that Amarildo genuinely cared about providing top-notch service and ensuring that my needs were met promptly and effectively. Thanks to Amarildo and the team at Aruba.it, my problem was resolved swiftly, leaving me thoroughly impressed and grateful for such a positive experience. I wholeheartedly recommend Aruba.it to anyone in need of reliable hosting services, backed by a team that goes above and beyond to deliver excellence. F
Federico
Exceptional Service, Exemplary Integrity: A Testimonial for Aruba.it
As a business professional inheriting a website hosted on Aruba following a partner company's closure, I encountered a challenging situation that truly tested the hosting provider's support and invoicing practices. Upon deciding to migrate the site to a provider I was more familiar with, Aruba's actions left me profoundly impressed. The instant deletion of all backups post-domain transfer caught me off guard. Despite paying for additional hosting weeks, which weren't refunded, Aruba's refusal to provide a site backup seemed perplexing. Fortunately, my proactive step in creating a partial backup and utilizing Google Cache salvaged vital information, ensuring minimal disruptions. Moreover, the invoicing system raised concerns. Post-payment, the cumbersome process of awaiting an invoice link until the 15th of the following month, coupled with occasional oversight in sending the link, proved to be a deterrent. The unconventional practice of paying before receiving the invoice added an unnecessary layer of complexity, contrasting starkly with standard industry practices. The time-consuming follow-ups and multiple support requests stemming from Aruba's invoicing process caused operational inefficiencies within my company. The lack of adherence to basic service level expectations marred the otherwise promising hosting experience. Aruba's prompt reply to my initial review, acknowledging efforts to address the issues, instilled a glimmer of hope. However, the lack of tangible improvements post-reply painted a stark reality. The perplexity surrounding the reluctance to streamline the invoicing process, a routine business practice, left me questioning their commitment to customer satisfaction. In essence, while Aruba.it demonstrates potential, the evident gaps in service delivery and operational efficiency warrant cautious consideration. This testimonial serves as a sincere account of my experiences, aimed at highlighting areas for improvement and fostering a constructive dialogue towards enhancing customer service standards. F
Federico
Horrible assist, horrible invoicing practices
My evaluate for aruba.it I inherited a website hosted on Aruba from a undertaking companion firm that had gone belly-up. I supposed to switch the location to a different supplier I used to be extra assured with. As quickly as I transferred the area, Aruba immediately erased all backups of the location with no warning, and when requested to supply a website backup they refused. Be aware that the web site internet hosting was paid for some extra weeks (which had been in fact not refunded!). I used to be fortunate to have made a partial backup myself, and pieced collectively the few lacking pages from Google Cache. Additionally, borderline unlawful bill system: after paying, you want to approach the fifteenth of the subsequent month earlier than they ship you a hyperlink (which they at all times have forgotten to do in my expertise, leading to a number of assist requests from my aspect) from which to obtain the bill. I imply, how troublesome is that, making the bill the second you acquired the cash? Amazon does that, mom-and-pop retailers do this. And why do I even need to pay earlier than receiving the bill? This has prompted plenty of issues in my firm as we waste time following up these morons who cannot be bothered to supply absolutely the minimal service degree for a industrial firm. Keep far, far-off. Edit: Aruba was fast to answer to this evaluate claiming they had been "engaged on it", however they nonetheless did nothing! Actually, mailing me my bill is definitely LESS WORK than monitoring Trustpilot and answering evaluations! T
Totò
Unveiling Exceptional Service: Barbara di Ancona at aruba.it
Diving into the realm of customer service at aruba.it, I had the pleasure of encountering Barbara di Ancona, a shining gem in the sea of operators. Her readiness, availability, and courtesy stood out prominently, making every interaction a delightful experience. Barbara's expertise and prompt responses showcased her profound knowledge and dedication to assisting customers. Her efficiency in addressing inquiries was not only impressive but also reassuring, establishing a sense of trust and reliability that is often rare to find. Navigating through the complexities of technical support, Barbara's professionalism and attentiveness shone brightly, guiding me through any challenges with ease and grace. Her warmth and patience created a comfortable environment, leaving me feeling valued and cared for as a customer. In a world where customer service can often feel like a distant memory, encountering Barbara di Ancona at aruba.it was truly a breath of fresh air. Her exceptional service sets a standard worth emulating, leaving a lasting impression of excellence and genuine care. Thank you, Barbara, for making my experience memorable and enjoyable. T
Totò
Unwavering Support and Expertise at Aruba.it: A Testimonial by Barbara di Ancona
Embarking on my digital journey with Aruba.it was a delight thanks to the exceptional service provided by Barbara di Ancona. Her unwavering support, readiness, and courtesy truly set the stage for a seamless experience. Not only was she well-versed in her field, but her instant responses and comprehensive knowledge made navigating through any challenges a breeze. Barbara's approachability and dedication made me feel valued as a customer, and her quick solutions gave me the confidence to trust in Aruba.it's services wholeheartedly. Her professionalism and warmth were truly remarkable, turning what could have been a daunting process into a pleasant and informative one. I wholeheartedly recommend Aruba.it, knowing that exceptional individuals like Barbara di Ancona are behind the scenes, ready to provide stellar assistance every step of the way. Thank you, Barbara, for making my experience with Aruba.it truly unforgettable. M
Mark
Turning Disappointment into Satisfaction: A Testimonial of Aruba’s Exceptional Growth
My experience with Aruba started off on a shaky note, with frustrations mounting due to apparent neglect in customer service interactions. However, amidst the clouds of doubt, a silver lining emerged. After years of hosting our pages with Aruba, investing substantial funds in their cloud servers, the tide began to turn. Communication barriers slowly dissolved as Aruba's support team stepped up their game. Inquiries that once lingered unanswered found resolution, restoring our faith in their commitment to client satisfaction. Despite initial hurdles, Aruba weathered the storm, navigating the rough waters of discontent to calmer seas of reliability. As time progressed, so did Aruba's platform, undergoing a transformation that mirrored our own growth. The once 'terrible' site evolved into a user-friendly interface, guiding us effortlessly through its features. What was once a maze of confusion became a clear pathway to success, enabling us to harness the full potential of Aruba's services. Transitioning from disappointment to satisfaction, our journey with Aruba speaks volumes of their dedication to improvement. While challenges may have marred our early experiences, the resolution that followed paved the way for a partnership built on trust and progress. Aruba's evolution from a source of frustration to a beacon of support demonstrates their commitment to enhancing user experiences and fostering long-term relationships. Grateful for the turnaround we've witnessed, we now stand as a testimony to Aruba's transformative journey, from worst to worth it. M
Mark
Transformed by Exceptional Support: A Testimonial for Aruba.it
Embarking on our online journey, we entrusted Aruba.it with our web hosting needs, investing in their cloud servers for years. Despite our initial frustrations detailed in the "Worst customer service ever" review, our experience has undergone a remarkable transformation. Aruba.it, once criticized for a lack of responsiveness, has since proven their commitment to customer satisfaction. Their dedicated support team now goes above and beyond to address our inquiries promptly and efficiently. Gone are the days of unanswered questions and missing invoices, as Aruba.it now excels in providing timely and thorough assistance. Moreover, the perceived shortcomings of their website have been rectified, with a user-friendly interface that enhances navigation and accessibility. What was once a source of disappointment has evolved into a platform that seamlessly facilitates our online presence. We are grateful for the positive changes implemented by Aruba.it, turning our initial doubts into unwavering trust. Through their exemplary support and service enhancements, we have been able to focus on growing our online presence with confidence and peace of mind. Aruba.it has truly set the standard for exceptional customer care in the digital realm. L
Leonardo Cesca
Enduring Frustrations, Seeking Resolutions
As a customer of aruba.it, I must admit that my experience has been riddled with frustrations that have tested my patience. I have encountered multiple inconveniences, such as the perplexing habit of links opening in new pages and the abrupt termination of my sessions when closing tabs. The automatic refreshing of the dbaas management page on cloud.it, every 10 seconds, added to my exasperation. Additionally, the seemingly endless waiting times, particularly the agonizing 10-minute delay after modifying settings in the dns management page, have further exacerbated my dissatisfaction. As I endeavored to switch to a new service provider, I encountered another setback. Despite my decision to move my domain, I was confounded by the perplexing policy that requires a 60-day waiting period before I can transfer my domain to another provider. This restriction left me feeling financially constrained and disempowered, as I had essentially paid for a dormant service that could not be utilized to its full potential. Although my loyalty to aruba.it has waned, I am eagerly anticipating the end of the 60-day period so that I can transition to a more accommodating service provider. I sincerely hope that my feedback can encourage aruba.it to re-evaluate their policies and procedures, in order to enhance the overall customer experience and provide more flexibility to their users. L
Leonardo Cesca
Unexpected Surprises, Yet Still Moving Forward With Gratitude
Reflecting on my recent experience with aruba.it, I must admit it was not without its flaws. While the user experience left something to be desired with multiple tabs opening and sessions seemingly too easily terminated, I found myself questioning the automatic refreshes and lengthy waits in certain management pages. However, my decision to seek services elsewhere was met with an unexpected obstacle—a 60-day waiting period to transfer my domain. Initially frustrated by this delay, I now see it as an opportunity to appreciate the journey and the lessons learned. Although I eagerly anticipate the end of this waiting period, I am grateful for the chance to reflect on the importance of flexibility and patience in navigating unexpected challenges.
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Introduction
Aruba.it is a leading web hosting provider that offers a wide range of services including domain registration, web hosting, virtual servers, dedicated servers, and cloud solutions. With over 20 years of experience in the industry, Aruba.it has established a strong presence in the market, serving thousands of customers worldwide.
Pros and Cons
- Pros:
- Extensive range of services to meet various needs
- Reliable hosting infrastructure and network connectivity
- User-friendly control panel for easy website management
- Affordable pricing plans for individuals and businesses
- Excellent customer support with 24/7 availability
- Cons:
- Limited advanced features for advanced users
- Some additional services may incur additional costs
User Experience
Aruba.it provides a seamless user experience with its intuitive interface and user-friendly tools. From domain registration to website setup and management, the process is straightforward and hassle-free. The control panel offers comprehensive functionality, allowing users to easily manage their websites, emails, and databases.
Pricing and Value for Money
Aruba.it offers competitive pricing plans that cater to different budgets. Their packages are feature-rich and provide good value for money. The entry-level packages are affordably priced, making it an ideal choice for individuals and small businesses. Additionally, the scalability options allow users to upgrade their services as their website grows, ensuring flexibility and cost-effectiveness.
Customer Service
Aruba.it takes pride in its top-notch customer service. Their support team is available 24/7 through various channels, including phone, email, and live chat. They are known for their prompt response times and knowledgeable staff who can assist customers with any technical issues or queries they may have.
Product Quality and Selection
Aruba.it offers high-quality products backed by advanced technology and infrastructure. Their servers are reliable and offer excellent performance and uptime. With a wide selection of services, customers have the flexibility to choose the most suitable options for their specific needs.
Website Usability
Aruba.it's website is well-designed and easy to navigate. Users can easily find the information they need and access their account details and services effortlessly. The ordering process is quick and straightforward, ensuring a smooth user experience.
Returns and Exchanges
Aruba.it has a transparent refund policy in place. If a customer is not satisfied with their purchase, they can request a refund within a specified timeframe, typically 30 days. However, certain services like domain registrations may not be eligible for refunds due to their nature.
Promotions and Discounts
Aruba.it frequently offers promotions and discounts on their services, allowing customers to avail themselves of cost savings. These promotions can range from discounted prices to free add-ons, making it even more enticing for individuals and businesses to choose Aruba.it as their hosting provider.
Reputation
Aruba.it has built a strong reputation in the industry over the years. They are known for their stability, reliability, and excellent customer support. Their commitment to providing high-quality services has earned them a loyal customer base and positive reviews.
Payment Options
Aruba.it offers a wide range of payment options to cater to customers from different regions. These include credit card payments, bank transfers, and online payment gateways. The variety of payment methods ensures convenience and flexibility for customers worldwide.
Loyalty Programs
Aruba.it rewards its loyal customers through various loyalty programs and incentives. These programs can include discounts on future purchases, exclusive offers, and priority customer support. This encourages customers to stay with Aruba.it and continue using their services.
Customer Reviews
Customer reviews of Aruba.it are generally positive, highlighting the company's reliability, performance, and customer service. Customers appreciate the ease of use, competitive pricing, and the overall value they receive from Aruba.it's services. Few negative reviews mention occasional downtime or delays in customer support response, but such instances are rare and promptly addressed by the company.
Community Involvement
Aruba.it actively participates in the community by sponsoring events, supporting charitable organizations, and promoting various initiatives. They understand the importance of giving back and engaging with the community, showcasing their commitment beyond just providing hosting services.
Shipping and Costs
As a web hosting provider, Aruba.it's services are delivered digitally. Hence, there are no physical shipping costs involved. The costs incurred are related to the purchase of hosting packages, domain registrations, or additional services, which are clearly communicated and displayed during the ordering process.
In conclusion, Aruba.it stands out as a reliable web hosting provider with its extensive range of services, competitive pricing, and strong customer support. The company's commitment to quality, user experience, and community involvement further enhances its credibility. Whether for personal websites or business ventures, Aruba.it offers a comprehensive solution that meets the diverse needs of customers.