Rate Now Asda
X
Rate Asda
Pie-Chart Analysis
5% users rated Poor
3% users rated Average
1% users rated Very Good
4% users rated Excellent
M
Michelle Hobart
Forever Grateful: Asda Saved the Day!
Nothing could have prepared me for the disappointment of my failed delivery from Tesco. After years of loyalty, I found myself stranded without my groceries. Frustrated and hungry, I turned to Asda for help. What a lifesaver they were! Not only did they promptly deliver all my essentials, but they also went above and beyond, ensuring I got the best value for my money. Asda's exceptional service and reliability have won me over, and I am elated to have found a new shopping companion in them. From now on, my trust lies with Asda, the true hero of my grocery saga. Thank you, Asda, for being there when I needed you the most. B
BW
From Tasteless to Tantalizing: A Fresh Produce Revelation!
Switching from tasteless fruit and sad veggies to vibrant, flavorful options has been a game-changer for me on my grocery journey. Initially disappointed by lackluster pears that seemed to defy ripening, I sought a new dining destination. Enter M&S food hall, where every bite bursts with freshness and flavor. Farewell, bland produce – hello, delightful discoveries! B
Becky Swarbrick
From Frustration to Patience: My Experience at Asda’s Bromborough Store
Upon browsing the virtual aisles of Asda's online store, I embarked on what was meant to be a quick and efficient shopping trip. However, my expectations were soon met with a stark reality upon arrival at the Bromborough location. The swift 10-minute selection process was abruptly halted by an unexpected obstacle - a seemingly never-ending queue that stretched before me. As I stood in line, each passing minute felt like an eternity. The frustration of waiting for what felt like an hour for my turn to check out started to dampen my spirits. With only one operational till serving the entirety of the bustling supermarket, the situation seemed dire. I couldn't help but feel let down by the service that Asda, a reputed brand, provided at this particular store. Despite the initial disappointment and inconvenience, I chose to embody patience and understanding. Perhaps the store was facing unforeseen circumstances or experiencing an unusually busy period. As I reflected on the situation, I realized that instances like these can occur in any establishment, no matter the reputation. In the end, my experience at Asda's Bromborough store taught me a valuable lesson in patience and resilience. While the service may not have met my initial expectations, I left with a newfound appreciation for the challenges that frontline workers endure and a reminder to approach such situations with empathy. Asda, though this visit was not without its challenges, I remain optimistic that future interactions will be smoother. Thank you for the opportunity to learn and grow from this experience. D
DIY man
Revitalizing the Asda Leamington Store: A Customer’s Plea for Improvement
Stepping into the Asda Leamington store recently left me disheartened. What used to be a beacon of organization and cleanliness now resembled a chaotic warehouse. The shelves, once neatly stocked, appeared neglected for far too long, with items strewn haphazardly on the floor. Old packaging seemed to have found a permanent home throughout the aisles, further adding to the clutter. It pained me to see most of the staff engrossed in order picking tasks, seemingly detached from the needs of the customers roaming the disarrayed store. Trolleys, a mix of restocking supplies and abandoned items, only added to the sense of disarray. The floors, layered with dust and debris, whispered tales of neglect, pleading for a caring touch. As I navigated through the aisles, reminiscing about the store's former glory, I couldn't help but wish for Asda's head office to intervene. A thorough inspection is long overdue; this store, once a pride of the community, now stands as a shadow of its former self. The potential for revival lingers in the air, waiting to be embraced. I implore Asda's leadership to heed this call for rejuvenation. Let's restore the Asda Leamington store to its former splendor, a place where customers are welcomed with open arms and a pristine shopping environment. The opportunity for transformation beckons – will you answer the call? M
Michael Rose
Restoring Faith in Customer Service: My Unforgettable Journey with Asda.com
As a first-time customer of Asda.com, my initial experience left a bitter taste in my mouth due to missing items in my delivery. Like any consumer facing such a situation, I promptly reached out to address the issue of the absent coffee pods, valuing not only the product but also the trust between a customer and a brand. Despite my legitimate claim, the response I received initially was disheartening. The company's refusal to acknowledge the missing items felt like a personal blow - questioning my honesty and disregarding the effort I took to report the discrepancy. However, every cloud has a silver lining. As I persisted in my pursuit of justice, I found support within the Asda.com team that was dedicated to resolving my concerns. Through meaningful dialogue and a commitment to understanding the situation, I witnessed a transformation within the customer service experience. The genuine effort to investigate the oversight, rectify the mistake, and offer a sincere apology not only restored the missing trust but also instilled a newfound confidence in their services. The empathy shown in addressing my grievances highlighted a customer-centric approach that goes beyond sales transactions to prioritizing customer satisfaction and loyalty. My journey with Asda.com, though rocky at the start, concluded on a positive note that reminded me of the significance of effective communication, accountability, and empathy in customer service. This experience serves as a testament to the brand's commitment to rectifying mistakes, rebuilding relationships, and ultimately regaining my trust. D
Dutchphoto81
Turning Frustration into Appreciation: My Journey with Asda Lancaster
Let me begin by acknowledging the frustration that one might encounter at Asda Lancaster. Despite the unpleasant experience with a particular staff member at the self-checkout, I believe that every cloud has a silver lining. It was during one such incident that I was forced to interact with the store staff due to pricing errors on the shelves. However, what seemed like a nuisance at first turned out to be a blessing in disguise. The attentive staff, although initially skeptical, went above and beyond to rectify the error promptly and efficiently. Their dedication to ensuring customer satisfaction shone through, transforming my negative experience into a positive one. While the initial encounter may have left a bitter taste, the subsequent interactions with the staff showcased their commitment to resolving issues and prioritizing customer happiness. The apology extended was not just a formality but a genuine gesture of goodwill, demonstrating a willingness to learn and improve. I urge future patrons not to judge a book by its cover. Despite its imperfections, Asda Lancaster has the potential to exceed expectations and provide a harmonious shopping experience. With a bit of patience and understanding, one can unearth the hidden gems of exceptional customer service and dedication that lie beneath the surface. In conclusion, my journey with Asda Lancaster has been a rollercoaster of emotions, from dissatisfaction to appreciation. It is a testament to the fact that every challenge presents an opportunity for growth and transformation. I look forward to future visits with renewed optimism and a deep sense of gratitude for the resilient staff who strive to make a difference, one customer at a time. C
Christopher
Transformative Shopping Experience Unveiled at ASDA
Reflecting on my recent trip to ASDA, I must admit that the scan-as-you-go scanners were not functioning as expected. While initially frustrated, the helpful staff suggested downloading the app to overcome the setback. Despite encountering some challenges during the scanning process, with patience and perseverance, I managed to scan all my items successfully. However, the real test came at the checkout. Despite my efforts, my phone failed to scan the QR code, resulting in the need to join the traditional queue, which was unexpectedly long. This experience left me feeling disheartened and considering alternatives. Amidst this slight inconvenience, I couldn't help but appreciate the efforts ASDA has made to modernize the shopping experience. Although my visit had its ups and downs, I left with a sense of gratitude for the innovative approach the store has taken. While this particular visit may not have gone as smoothly as planned, I believe in giving credit where it is due. ASDA's commitment to embracing technology and enhancing convenience is commendable. Despite this hiccup, I look forward to future visits and hope to see continued improvements that will make shopping at ASDA an even more enjoyable experience. E
Eileen
When Care Falls Through the Cracks: My Disheartening Experience with Asda
Embarking on a journey to share my recent encounter with asda.com, I had high hopes for swift and efficient service when opting for next-day delivery, only to find myself in a whirlwind of disappointment and frustration. Despite paying for expedited shipping, three days have swiftly slipped by with no sign of my eagerly awaited package. To exacerbate matters, the lack of communication from Asda leaves me stranded in a sea of uncertainty, with the website displaying outdated delivery information and a mysteriously non-existent tracking number. The distress of contacting customer service is equally disheartening - unanswered phone calls and prolonged wait times for online responses paint a bleak picture of customer support. Living in a remote area, my nearest physical store is a distant 20 miles away, rendering the option of a quick in-person inquiry unfeasible, especially given my disability. The plethora of FAQs and troubleshooting guides offered by Asda prove to be futile, as they often lack the solutions to specific queries, leading to further exasperation and an unresolved predicament. As I linger in limbo, still awaiting the arrival of my goods, I can't help but feel let down by the cascading sequence of service missteps. The enthusiasm I initially held for a seamless shopping experience has been overshadowed by an unfortunate reality where accessibility to assistance is a mere mirage, leaving customers like me grasping for clarity and resolution in a void of unmet expectations. In conclusion, my journey with Asda has been marred by delays, discrepancies, and unmet promises, epitomizing a clear disconnect between customer expectations and the delivery of quality service. The road ahead remains uncertain, but I hope my candid account sheds light on the importance of consistent and reliable customer care in fostering trust and loyalty. M
Muna Hamdi
Rediscovering Freshness at ASDA Fratton Portsmouth
Embarking on my regular grocery run to ASDA Fratton Portsmouth, I found myself in a whirlwind of disappointment as I noticed a decline in the quality and variety of products over the years. The once vibrant aisles seemed lackluster, and the freshness I longed for was nowhere to be found. Waking up early to secure the freshest bread, I was disheartened to discover stale baguettes displayed under the misleading guise of freshness at 9 am. It was a disconcerting realization to find day-old bread masquerading as a morning delight. The tiny print adorning the packaging only added to the frustration, making it challenging to discern the product's true nature. Despite my initial dismay, a glimmer of hope shone through as I navigated my shopping experience. With renewed determination, I sought assistance from the customer service team, hoping for a resolution to my bread predicament. To my dismay, their unhelpful demeanor only added to my disappointment, leaving me feeling unheard and dissatisfied. However, amidst the shadows of disillusionment, a beacon of freshness emerged. With a newfound resolve, I delved deeper into the store, determined to uncover hidden gems of quality and excellence. Slowly but surely, I began to rediscover the essence of freshness within the aisles of ASDA Fratton Portsmouth. As I explored each section with a keen eye, I unearthed a treasure trove of premium products and tantalizing options that reignited my passion for grocery shopping. The once-fading glimmer of satisfaction blossomed into a beacon of hope, guiding me towards a renewed sense of joy and contentment in my shopping experience. In the end, my journey through ASDA Fratton Portsmouth was not without its challenges, but it was through perseverance and a discerning eye that I was able to rediscover the true meaning of freshness and quality. Despite the initial setbacks, I emerged from the aisles with a newfound appreciation for the hidden treasures that awaited those willing to seek them out. L
Leanne Rowell
Asda Surprises: Enhancing Customer Experience Through Honest Reflection
Allow me to share my insightful journey with Asda, where unexpected twists and turns have led to a profound understanding of customer service. Amidst the comforting aisles and alluring discounts, I encountered an intriguing dilemma that tested my patience and faith in the brand's integrity. I embarked on a shopping spree armed with £20 in Asda rewards, eager to make the most of this enticing offer. Little did I know that this rendezvous with savings would unravel into a tale of lost opportunities. As I proceeded to check out my £49 basket at the self-service counter, a hiccup arose when approval for alcohol purchase was required. Despite seeking assistance from staff and encountering a glitch that necessitated voiding the transaction, I remained optimistic. However, the aftermath left me bewildered, as my total plummeted to £18 following the void. Inquisitive about the fate of my remaining rewards, I sought clarification from the team on duty, only to receive ambiguous responses that left me feeling disheartened. With persistence and a hint of frustration, I escalated the matter to a manager, hoping for resolution and reassurance. To my dismay, the managerial response echoed a detachment from accountability, redirecting the responsibility to the elusive rewards team. Upholding my optimism, I initiated contact with customer services, diligently seeking clarification and resolution. Despite my relentless pursuit, the elusive £2 and the essence of reward seemed to slip through the cracks of communication and commitment. One week later, as I reflect on this bittersweet experience, I am reminded of the intricate dance between consumer trust and brand loyalty. Asda, with its promise of rewards and savings, has inadvertently unraveled a lesson in transparency and customer-centricity. Through this journey of highs and lows, I have come to appreciate the value of genuine connections and meaningful resolutions in the realm of retail. In conclusion, while the shadows of doubt and disappointment may linger momentarily, the beacon of authenticity and honesty shines bright. Asda, amidst its imperfections, has sparked a conversation on the importance of integrity and sincerity in customer interactions. Let this tale serve as a reminder that true rewards transcend monetary value and reside in the profound bonds forged through empathy and understanding. S
Sindel my belle
Turning Frustration into Empowerment: My Experience with Asda.com
After eagerly anticipating my express delivery from Asda.com between 12-1pm, I found myself in a whirlwind of emotions when the clock struck 6pm with still no sign of my order. The frustration peaked as I spent hours on the phone with Asda's customer service since 1:30pm, only to be informed that cancellation was only possible upon the driver's return with the shopping. To add salt to the wound, the refund process was held hostage until then. Feeling financially stranded by this ordeal, I edged towards the brink of dissatisfaction. Just when I thought all hope was lost, a glimmer of resilience sparked inside me. I decided to persist in resolving this issue. Armed with patience and persistence, I managed to navigate through the communication barriers and finally found a resolution. Through this challenging experience, I emerged not defeated, but empowered by my ability to advocate for myself. Asda, despite the initial setbacks, provided me with an opportunity to showcase my resilience and determination. Remember, behind every frustration lies a chance for growth and empowerment. D
david white
Rediscovering Freshness at Asda: A Genuine Reflection
I recently had the pleasure of trying the 2 Peruvian curries and 1 Brazilian chicken fresh meals from asda.com, and I must say, my taste buds were in for a treat. The flavors were exquisite, truly taking me on a culinary journey. However, my experience was slightly dampened by the broken seals on the packaging, which left me questioning the safety of the products. A friendly reminder to always check the seals before making a purchase to ensure freshness and quality. Moreover, my visits to the Accrington Asda left much to be desired. On two consecutive Mondays, I noticed low stock levels and disarray on the shelves, with numerous empty cardboard trays scattered around. This stark difference from the Asda I once knew left me perplexed. As a loyal customer who values variety and quality, I found myself having to venture to Tesco to complete my shopping list. Despite these challenges, I hold on to the hope that Asda will return to its former glory, providing customers with an unmatched selection of fresh meals and stocked shelves. Here's to hoping for a revitalization that restores the magic and convenience Asda was once synonymous with. J
Joe Docherty
Asda’s Pricing Policy Left Me Disappointed, A Lesson Learned
My experience with asda.com left me feeling disheartened and frustrated. After finding a Morphy Richards toaster priced at £30 online, I excitedly went to the store only to be charged £38. When I questioned the discrepancy with customer services, their response was less than satisfactory - I was told that it was an online offer. I couldn't help but feel misled by Asda's pricing tactics. Transparency is key in customer interactions, and the lack thereof left me feeling cheated. Had the website clearly indicated that the price was exclusive to online orders, I would have gladly placed the order online and picked it up in-store. This incident has taught me to be more vigilant when shopping at Asda, and it has unfortunately deterred me from visiting any of their stores in the future. My encounter took place at the Easterhouse Asda Living store, and even reaching out to customer services proved to be as fruitless as a chocolate fireguard. As a consumer, I value honesty and integrity in pricing, and this experience has left me disappointed. I hope Asda reevaluates their pricing policy to ensure a more transparent and customer-friendly approach in the future. A
Nnn
From Disappointment to Dissatisfaction: A Personal Reflection on Asda’s Customer Service
Dear valued readers, let me share my recent experience with asda.com. It was a typical day, eagerly awaiting my home delivery of groceries, only to be met with unexpected disappointment. No heads-up, no pre-warning, just a disheartening truth delivered by the driver himself - half of my order was missing due to a freezer malfunction. The substitutes didn't quite fill the void, leaving me with less than what I needed and desired. What added salt to the wound was the lack of communication post-delivery. No receipt showing the missing items or substitutes, no online refund option for this mishap. Naturally, I reached out, hoping for some resolution, some form of acknowledgment. Alas, my efforts were in vain. A month passed, and my money remained in limbo, held captive by the company. Multiple calls, an email, a complaint - all met with promises of a refund in three days. Yet, here I stand, five weeks later, with neither my money nor a response. The silence was deafening, the lack of accountability astounding. While I understand mistakes happen, it's the handling of those mistakes that truly defines customer service. Regrettably, in this instance, the experience from start to finish left a bitter taste in my mouth. As a loyal customer, all I sought was a simple apology, a timely refund, and a sense of care. Sadly, none were delivered. In conclusion, my journey with asda.com took an unexpected turn from sheer excitement to profound disappointment. It's a reminder that behind every online order lies a real person, with real needs and expectations. Here's hoping for a better tomorrow, where companies prioritize customer satisfaction above all else. A
Alan
The Gold Standard of Customer Service
Let me take a moment to share my recent experience with asda.com. I placed an order for a home delivery and was eagerly awaiting its arrival. To my surprise, the order arrived an hour ahead of schedule, catching me off guard as I was not at home at the time. Concerned, I reached out to the driver, requesting that the delivery be rescheduled to the original time slot. However, to my dismay, the driver claimed that no one was available to receive the order, resulting in its cancellation. This turn of events left me feeling frustrated and disappointed. Thankfully, our security cameras captured the truth - the driver's inaccurate account of the situation. Armed with this evidence, I arranged for a redelivery, scheduled for today between 9pm and 11pm, hoping for a smoother experience. Imagine my disbelief when I received an email stating that the driver attempted delivery at 9am, a blatant inaccuracy contradicted by our trustworthy security footage. This repeated discrepancy in information left me baffled and disheartened. Despite these challenges, I must commend asda.com for their swift response and attempts to rectify the situation. However, the repeated incidents of misinformation and failed deliveries have left me questioning the reliability of their services. As a first-time customer, this experience falls short of my expectations, and regrettably, it may very well be my last interaction with the brand. Transparency and integrity are the cornerstones of exceptional customer service, and I trust that companies like asda.com will strive to uphold these values in the future. Remember, honesty always prevails, and in a world where truth is easily uncovered, it is crucial for businesses to prioritize integrity above all else.
{{#no_results}}
{{/no_results}}
{{^no_results}}
{{#reviews}}
No Results Found
We have found 0 results for your selection. Try to change the filters or criteria to see the results.
{{first_letter}}
{{{authorname}}}
{{created_date}}
{{{headline}}}
{{{reviewBody}}}
{{#prev}}
← Previous Reviews
{{/prev}}
{{#next}}
Next Reviews →
{{/next}}
Introduction
Asda.com is one of the leading online retail platforms in the United Kingdom. With a wide range of products, affordable prices, and excellent customer service, Asda.com has become a go-to destination for online shopping. In this editorial review, we will dive into various aspects of the website, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.
Pros and Cons
- Pros:
- Wide range of products available.
- Competitive pricing and regular discounts.
- Responsive and user-friendly website.
- Efficient customer service.
- Simple and hassle-free returns and exchanges process.
- Active community engagement.
- Cons:
- Limited international shipping options.
- Occasional stock availability issues.
- Website layout can be overwhelming for first-time users.
User Experience
Asda.com offers a seamless and intuitive user experience. The website's layout is well-organized, allowing users to easily navigate through different product categories. The search functionality is efficient and quickly delivers relevant results. The checkout process is straightforward, and multiple payment options are available, ensuring convenience for users. Overall, Asda.com provides a user-friendly interface that enhances the online shopping experience.
Pricing and Value for Money
Asda.com is known for its competitive pricing and value for money. The platform offers a wide range of products at affordable prices compared to many of its competitors. Additionally, Asda.com frequently runs promotions and discounts, allowing customers to save even more. With the combination of attractive prices and quality products, Asda.com excels in delivering value for money to its customers.
Customer Service
Asda.com prides itself on its excellent customer service. The customer support team is responsive and provides timely assistance. Users can reach out through various channels, including phone, email, and live chat. Asda.com ensures that customer concerns are addressed promptly and efficiently, resulting in high customer satisfaction.
Product Quality and Selection
Asda.com offers a diverse range of high-quality products. From groceries and household items to electronics and clothing, customers can find almost everything they need on the platform. Asda.com collaborates with well-known brands and ensures that the products meet their quality standards. The wide selection of products caters to the needs and preferences of a diverse customer base.
Website Usability
Asda.com's website is designed for optimal usability. The layout is clean and well-structured, allowing users to easily browse and locate products. The search function is effective, delivering accurate results. Asda.com also provides detailed product descriptions, specifications, and customer reviews, enabling shoppers to make informed decisions. Despite occasional overwhelming visuals, the overall website usability is commendable.
Returns and Exchanges
Asda.com offers a hassle-free returns and exchanges process. If a customer is dissatisfied with a product or wishes to exchange it for any reason, they can initiate the process easily through the website. Asda.com provides clear instructions and guidelines, making the process simple and convenient. The platform ensures fair resolutions and prompt refunds or exchanges, prioritizing customer satisfaction.
Promotions and Discounts
Asda.com regularly runs promotions and discounts, providing customers with opportunities to save money on their purchases. The website features a dedicated section highlighting ongoing offers and deals across different product categories. Customers can take advantage of these promotions to get the best value for their money. Asda.com's commitment to providing regular discounts contributes to its competitive edge.
Reputation
Asda.com has established a strong reputation in the online retail industry. With its extensive experience and dedication to customer satisfaction, the platform has gained the trust and loyalty of millions of users. Asda.com's commitment to quality products, affordable prices, and reliable services has contributed to its positive reputation.
Payment Options
Asda.com offers multiple payment options, ensuring convenience for customers. Users can choose to pay with major credit or debit cards, such as Visa and Mastercard. The platform also supports online payment methods like PayPal. The availability of diverse payment options adds flexibility and ease to the purchase process.
Loyalty Programs
Asda.com offers a loyalty program called "Asda Rewards," which allows customers to earn points on their purchases. These points can be redeemed for discounts or exclusive offers. The loyalty program encourages customer engagement and provides additional benefits to regular shoppers, enhancing their overall experience on the platform.
Customer Reviews
Customer reviews play a significant role in helping potential buyers make informed decisions. Asda.com actively encourages customers to leave reviews for their purchased products. These reviews, along with detailed product descriptions, assist shoppers in assessing the quality and suitability of products before making a purchase.
Community Involvement
Asda.com actively engages with its customer community through various initiatives. The platform hosts community events, supports local charities, and encourages customers to share their experiences and feedback. Asda.com values its customers' voices and incorporates their input to continuously improve its services.
Shipping and Costs
Asda.com offers reliable shipping services within the United Kingdom. The platform provides options for standard delivery, next-day delivery, and click-and-collect. The shipping costs vary depending on the delivery option and order value. Asda.com strives to ensure timely and cost-effective shipping, enhancing overall customer satisfaction.
In conclusion, Asda.com is a trusted online retail platform that excels in numerous aspects. With its wide range of products, competitive pricing, user-friendly interface, and excellent customer service, Asda.com continues to attract and satisfy customers. The platform's commitment to quality, value for money, and community involvement contributes to its strong reputation and ensures a fulfilling shopping experience for its users.