Introduction

Ashford.com is a leading online retailer of luxury watches, jewelry, and accessories. The company was founded in 1997 and has since become a household name for its high-quality products and exceptional customer service. Ashford.com offers a vast selection of designer watches and jewelry from prestigious brands like Rolex, Seiko, Movado, Tissot, Tag Heuer, and more.

Pros and Cons

Pros:
  • Extensive selection of watches and jewelry.
  • Competitive pricing.
  • Free shipping on most orders.
  • 30-day money-back guarantee.
  • Excellent customer service.
Cons:
  • Not all products are covered under the free shipping policy.
  • Limited selection of some products.
  • No in-store pickup option

User Experience

Ashford.com is a user-friendly website, with a clean and easy-to-navigate design. It is easy to search for products, and the site offers multiple filters to help narrow down the search results. Customers can create an account to save their favorite watches and jewelry pieces, making future purchases more convenient.

Pricing and Value for Money

Ashford.com offers competitive pricing for its luxury products, often selling items at prices lower than their retail value. The site also offers frequent promotions and deals, making it an excellent value for money.

Alternatives

Some of Ashford's top competitors include Jomashop, WatchMaxx, and TheWatchery.com. These websites offer comparable products and pricing.

Customer Service

Ashford.com is known for its exceptional customer service, with a knowledgeable and friendly team that can assist with any queries or concerns. The company offers email, phone, and live chat support, making it easy for customers to get in touch.

Product Quality and Selection

Ashford.com offers a vast selection of luxury watches and jewelry from some of the world's most prestigious brands. Products sold on the site are authentic and of excellent quality, backed by a warranty and guarantee from Ashford.com.

Website Usability

Ashford.com is easy to navigate, with a well-organized layout that allows for easy browsing and purchasing. The site offers multiple filters to help customers find what they're looking for, and account creation makes future purchases more convenient.

Returns and Exchanges

Ashford.com offers a 30-day money-back guarantee on all products sold on the site. Customers can return or exchange items within this time frame, provided they are in their original condition and with all the accessories and documents included.

Promotions and Discounts

Ashford.com frequently offers limited-time promotions and discounts, which can be found on the site's homepage or through its newsletter. Customers can also find deals on the brand's social media pages.

Reputation

Ashford.com has an excellent reputation, with a 4.7-star rating on Trustpilot, based on over 45,000 reviews. Customers frequently praise the company's high-quality products and exceptional customer service.

Payment Options

Ashford.com accepts multiple payment options, including credit and debit cards, PayPal, and Affirm financing.

Loyalty Programs

Ashford.com currently does not offer a loyalty program.

Customer Reviews

Ashford.com has overwhelmingly positive customer reviews, with the vast majority of reviewers praising the quality of the products and the customer service provided by the company.

Community Involvement

Ashford.com is not currently involved in any community initiatives or charitable giving programs.

Shipping and Costs

Ashford.com offers free shipping on most orders within the United States. However, not all products are covered under this policy, and shipping costs can vary based on the item's value and destination. Customers can choose from various shipping options during checkout, including standard and expedited shipping.

Tanya Djavadzadeh Senior News Reporter

Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Ashford Recent User Reviews

User Rating

5 stars

303

4 stars

22

3 stars

10

2 stars

13

1 stars

28

Duration

3 months
6 months
1 year
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Reviewer Name: JORG MOLLER

Review Submission Date: 13-06-2019

Review Title: Excellent Customer Experience
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Review Description: If you are looking for a great customer experience, this company provides just that. Their products are of high quality and their prices are reasonable.

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Reviewer Name: Marnar

Review Submission Date: 13-06-2019

Review Title: Appreciation for Excellent Customer Service
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Review Description:

The product received did not match the expected size, however, the customer service promptly took action and rectified the situation to provide complete customer satisfaction.

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Reviewer Name: Hai Kinal

Review Submission Date: 13-06-2019

Review Title: First Order
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Review Description: I recently received my initial purchase from Ashford. The delivery was prompt through the United States Postal Service, and the items were securely packaged and met my expectations.

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Reviewer Name: Vernon Marlar

Review Submission Date: 13-06-2019

Review Title: Top-notch customer support
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Review Description: Our customer service is unparalleled, ensuring speedy delivery of your goods.

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Reviewer Name: Eugene Hanks Jr

Review Submission Date: 13-06-2019

Review Title: Why I Appreciate Online Retailers Who Request Reviews Before Delivery
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Review Description: As a consumer, I highly value it when an online retailer reaches out to me and asks me to leave a review for a product I have purchased. In fact, I find it particularly refreshing when they request a review prior to the delivery of the item. This is because I have experienced situations where the delivery of a product has been delayed due to the retailer's poor choice in shipping company. In cases such as these, it would be unfair for me to leave a negative review for the product when the shipping company is the actual source of the problem. By requesting a review before delivery, online retailers demonstrate that they care about their customers' experiences and are proactive in seeking feedback. This approach helps to establish trust between the retailer and the customer and ultimately leads to a better shopping experience for all parties involved.

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Reviewer Name: Merle Larson

Review Submission Date: 13-06-2019

Review Title: The Importance of Exceptional Customer Service and Quality Products
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Review Description: Providing exceptional customer service and offering high-quality products is essential for any successful business. These two elements work hand in hand to create a positive experience for customers and keep them coming back for more. Customer service is a key component as it reflects how a company values its customers and their needs. Customers want to feel valued and appreciated, and providing excellent customer service can make all the difference. This can involve anything from promptly responding to customer inquiries, providing helpful and timely solutions to any issues that arise, and going the extra mile to ensure customer satisfaction. Alongside customer service, offering great products is equally important. Customers want products that are reliable, durable, and perform as expected. Providing high-quality products not only meets their expectations but exceeds them, leading to customer loyalty and positive reviews. Consistent quality means customers can rely on a company, and creates a positive reputation that will attract new customers. In summary, exceptional customer service and great products create a winning combination for any business that wants to succeed. By prioritizing the needs of customers and providing products that meet their expectations and exceed them, businesses can build a loyal customer base and drive growth.

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Reviewer Name: GM

Review Submission Date: 13-06-2019

Review Title: Unbeatable quality
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Review Description: The website is exceptional, the prices are unbeatable, and the transaction went above and beyond my expectations. I wouldn't hesitate to use this site again.

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Reviewer Name: Curt

Review Submission Date: 13-06-2019

Review Title: My Experience with Ashford Watches
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Review Description: In the past few years, I've had the pleasure of ordering a variety of watches from Ashford. In each instance, I was thoroughly satisfied with my purchase. Not only were the prices exceptional, but the products themselves were packaged with great care and shipped swiftly. I have no reservations about highly recommending this online store to others in search of a quality timepiece.

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Reviewer Name: Chief kIPP

Review Submission Date: 13-06-2019

Review Title: Top-Notch Customer Service Team
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Review Description:

The customer service team is exceptional, arguably the best in the industry. They are highly efficient, courteous, and genuinely concerned about their clients' needs. Personally, I have been using their services for years, and I must admit that I have witnessed a significant improvement in their approach to customer service. The team is always on top of their game, and their positive attitude is contagious. Keep up the fantastic work!

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Reviewer Name: Christoph V.

Review Submission Date: 13-06-2019

Review Title: Quick Shipping to Germany
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Review Description: The shipping process to Germany was fast and efficient. We had a positive experience overall.
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