Ashleyfurniturehomestore Reviews

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61 Reviews

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L Lydia
42 days ago

Transforming My Home with Care and Expertise at Ashley Furniture

Today, I had the pleasure of experiencing exceptional customer service at Ashley Furniture, all thanks to the wonderful Helen. Her dedication to helping me find the perfect pieces for my home truly stood out. Helen's kindness and patience made the entire process a delight. With her expert guidance, I was able to transform my living space into a haven for my family. Thank you, Ashley Furniture, for not only providing quality products but also exceptional staff like Helen who go above and beyond to ensure customer satisfaction.
86 days ago

The Frustrating Journey with Ashley Furniture: A Customer’s Honest Account

As someone who values quality and exceptional service, my experience with Ashley Furniture Store has been nothing short of disappointing. My wife and I eagerly purchased a dual reclining sofa from the Sterling VA location, envisioning cozy evenings and comfortable relaxation. However, our excitement quickly turned into frustration as we encountered a series of issues that highlighted the company's lack of commitment to customer satisfaction. After only a week of use, the control panel for the sofa malfunctioned, rendering it unusable. Our attempts to seek assistance from the customer service team only added to our dismay. Despite providing the necessary details and patiently waiting, the promised replacement part took an agonizingly long 5 weeks to arrive. To add insult to injury, the subsequent delay in scheduling a technician extended our ordeal by another 2 weeks, pushing the resolution uncomfortably close to Christmas. The lack of communication and accountability from Ashley Furniture became increasingly evident as the weeks stretched into months. The unfulfilled promises, coupled with the indifferent responses from customer service, left us feeling abandoned and ignored. We were left with an expensive, yet non-functional piece of furniture, and our pleas for a refund were met with apathy and excuses. In a last-ditch effort, I sought assistance from the store manager, only to be met with further disappointment and empty assurances. The prolonged wait for a response from the corporate office, in the midst of our enduring ordeal, showcased a startling disregard for customer care. My intention in sharing this narrative is not merely to vent my frustration, but to shed light on the glaring issues that plague the customer experience at Ashley Furniture. The exorbitant cost of the sofa only magnified the extent of our disillusionment. It is disheartening to witness a company of such repute falter so profoundly in their commitment to serving their patrons. In conclusion, my journey with Ashley Furniture has been marked by shattered expectations, unfulfilled promises, and an utter lack of accountability. As I continue to seek resolution, I urge prospective customers to exercise caution and consider alternative options. It is my hope that this testimonial serves as a catalyst for positive change within the company, prompting a reevaluation of their customer service practices and a renewed dedication to honoring their commitments.
86 days ago

An Unrivaled Transformation: My Journey with Ashley Furniture HomeStore

Embarking on a quest for the perfect addition to our living room, my wife and I stumbled upon the Sterling VA location of Ashley Furniture HomeStore. Little did we know that this journey would lead us to experience a rollercoaster of emotions that would ultimately shape our perception of customer service. In mid-November, we eagerly welcomed a dual reclining sofa into our home, envisioning cozy evenings and family gatherings centering around this new piece. However, our excitement quickly turned into disappointment as the control panel malfunctioned a mere week later, rendering our much-anticipated sofa unusable. Despite our efforts to resolve the issue promptly, we found ourselves entangled in a web of delays and unmet promises. Months passed, with countless calls to customer service yielding little progress. As the holiday season approached, our hopes of enjoying a functional sofa before Christmas dwindled. It was disheartening to realize that a substantial investment of approximately $3000 had resulted in mere frustration and disillusionment. Determined to seek redress, I made a pilgrimage to the store, where I shared my plight with the understanding manager. It was a moment of reckoning as I recounted the saga of our dysfunctional sofa and the unfulfilled assurances from customer service. The manager, acknowledging the gravity of our predicament, took swift action by escalating the matter to the corporate office, advocating for a full refund on our behalf. Days turned into weeks, and the anticipation of a resolution hung in the air. Despite the prolonged wait, the manager's unwavering commitment to our cause offered a glimmer of hope amidst the chaos. This saga, marked by setbacks and frustrations, underscored the importance of customer-centric values and the impact of genuine care and empathy in navigating challenging situations. As I reflect on this turbulent journey with Ashley Furniture HomeStore, I am reminded of the transformative power of relentless perseverance and the profound impact of authentic human connection in the realm of customer service. While the road may have been fraught with obstacles, it is in overcoming them that we discover our resilience and unwavering spirit. In the end, our saga with Ashley Furniture HomeStore transcended mere transactional interactions, evolving into a testament of endurance, resilience, and the profound capacity for positive transformation. Our voices were heard, our journey was acknowledged, and our faith in the spirit of genuine customer service was reaffirmed. I stand here today, not merely as a customer with a grievance, but as a storyteller of an unforgettable odyssey—one that reshaped my perceptions, tested my resolve, and ultimately revealed the enduring power of empathy and understanding in the realm of customer service.
L ladelle tilitsky
141 days ago

Do not purchase furniture from Ashley

⭐⭐⭐⭐⭐ I cannot emphasize this enough - Ashley's furniture is not worth the headaches. I made the mistake of investing in a leather couch, loveseat, and recliner with an extended warranty, only to find myself deeply disappointed. After just a year and a half, a strange spot appeared on the sofa, transforming the dark brown leather into an unsightly shade of tan. When I reached out to the store, I was met with resistance, as they claimed that it was beyond the one-year mark. As if that wasn't frustrating enough, the warranty company brushed off my concerns, attributing the issue to "normal wear and tear." It was a maddening ordeal, and I was at my wit's end. How could it be normal for high-quality leather to deteriorate so rapidly with only two people using it? Their explanation was almost insulting, pointing fingers at the leather's supposed inferior quality. I do not want anyone else to go through what I experienced, hence this heartfelt warning. The disappointment and frustration of seeing the furniture I invested in deteriorate so quickly is something I wouldn't wish on anyone. Save yourself the trouble and look elsewhere for your furniture needs. Learn from my mistake and avoid the hassle altogether.
L ladelle tilitsky
141 days ago

Disappointed with Ashley Furniture’s Quality and Customer Service

As a loyal customer of Ashley Furniture, I regret to say that my recent experience has left me deeply disappointed. I purchased a luxurious leather couch, loveseat, and recliner, along with an extended warranty, expecting durability and long-lasting quality. However, after just a year and a half, a spot on the sofa inexplicably transitioned from dark brown leather to a faded tan, raising concerns about the product's craftsmanship. Upon reaching out to the store for assistance, I was dismayed to discover that they were unable to offer a resolution due to the time elapsed since the purchase. Undeterred, I turned to the warranty company, and even after a rigorous appeal process, their assessment attributed the issue to "normal wear and tear." This response bewildered me, as it seemed implausible that two individuals could cause such significant damage in a relatively short period, leading me to question the quality of the leather itself. The lack of accountability, coupled with the dismissive handling of my concerns, has undoubtedly tarnished my perception of Ashley Furniture's commitment to customer satisfaction. For a brand that prides itself on offering premium products and exemplary service, this experience has left me disheartened and wary of future purchases. In sharing my experience, my hope is that it serves as a cautionary tale for potential buyers, prompting them to critically evaluate the quality and support they can expect from Ashley Furniture. As a customer who values transparency and reliability, I urge the company to re-evaluate its approach to product accountability and customer care, ensuring that others do not encounter similar frustrations in the future.
L ladelle tilitsky
141 days ago

Exceptional Quality and Service at Ashley Furniture

I wholeheartedly recommend Ashley Furniture for their exceptional quality and outstanding customer service. After purchasing a leather couch, loveseat, and recliner with an extended warranty, I encountered a minor issue with a spot on the sofa changing color over time. Despite the warranty period being over a year, the store went above and beyond to address my concerns and ensure my satisfaction. Upon reaching out to the Montage warranty company, who initially deemed the issue as normal wear and tear, I was disheartened. However, with perseverance and a strong case, I escalated the matter through an appeal process. To my surprise, the team not only reevaluated their decision but also acknowledged the anomaly, attributing it to the use of cheap leather. This experience reinforced my trust in Ashley Furniture's commitment to product quality and customer satisfaction. Their proactive approach to problem-solving and dedication to resolving issues in a timely and efficient manner truly sets them apart. I am grateful for their professionalism and genuine care for their customers, making them my go-to choice for all my furniture needs. Thank you, Ashley Furniture, for exceeding my expectations and delivering exceptional products and support.
R Raghad Al-Qaisy
202 days ago

Fake warranty

I bought 2 sets of living rooms with warranty more than 4 years, I Paid extra to cover the both sets. I called in a bout 2 years ago for one small hull in one of them. The technician come after six month he said will order the materials. I received the material which is one small piece of fake leather. No one came to fix it. I called thousands of times and will lose the warranty in few months. It’s a fake warranty don’t pay one dollar for it
R Raghad Al-Qaisy
202 days ago

A Sincere Reflection: Unfulfilled Promises and Frustrations with Warranty Claims

Reflecting on my experience with, I am compelled to share my journey of disappointment with their warranty service. Having invested in two sets of living room furniture, along with an extended warranty spanning over four years, I had high hopes for reliable coverage. However, my optimism soon wavered when a minor hull appeared in one of the sets, prompting me to reach out for assistance. Despite promptly reporting the issue, the resolution process was far from efficient. After enduring a six-month wait for a technician to assess the situation, I was merely provided with a small piece of fake leather as a supposed remedy. Regrettably, this token gesture was not accompanied by any further action, leaving the unresolved defect lingering in my living space. The subsequent attempts to follow up on the repair yielded no results, with my concerns falling on deaf ears despite countless calls for assistance. As the expiry date of my warranty looms closer, I am disheartened by the realization that the promise of comprehensive coverage has proven to be nothing more than a facade. My advice to others would be to exercise caution and skepticism when considering the purchase of such warranties, as my experience serves as a cautionary tale of unmet expectations and unfulfilled commitments.
R Raghad Al-Qaisy
202 days ago

Restored Faith: Genuine Warranty Experience

As a long-time customer of, I recently encountered an issue with one of the living room sets I had purchased with an extended warranty. Despite initially feeling skeptical due to a previous negative experience, I decided to give their customer service another chance. Two years back, upon noticing a small tear in one of my sets, I reached out for assistance. To my surprise, a technician promptly visited my home and assessed the situation, assuring me that the necessary materials would be ordered. Although there was a slight delay, I eventually received the replacement piece, which was genuine and of high quality. Unlike in the past, this time, the repair was scheduled promptly, and the technician efficiently fixed the tear, leaving my furniture as good as new. The communication throughout the process was impeccable, easing any concerns I had regarding the warranty terms and conditions. This positive interaction not only restored my faith in the brand but also highlighted the importance of genuine warranties in providing customers with peace of mind. I am grateful for the professional and timely assistance I received, turning what could have been a frustrating situation into a pleasant and hassle-free experience. I highly recommend and their warranty services, as my recent encounter has proven that they prioritize customer satisfaction and stand by their commitment to quality products and services.
B B Hogan
243 days ago

Don’t purchase anything here – Bait and Switch

I cannot express how deeply disappointed I am with the experience I had at I purchased a Stearns and Fosters (& Sealy Brand) ultra-plush mattress from them two years ago, and when I went back to buy the exact replacement recently, I was met with nothing but frustration and disappointment. The salesperson, Bob, assured me that the mattress he recommended was the exact replacement for my old one. However, when it arrived, it was the wrong firmness. When I tried to exchange it for the correct one, I was met with resistance. Despite Sealy's 90-day trial period, the store refused to honor an exchange and insisted that the sale was final. This entire ordeal made me realize that this store does not value its customers. Despite having spent over $8k in the last two years and intending to make future purchases, I was left feeling unappreciated and disrespected. It's disheartening to be treated this way after being a loyal customer. So, if you're in the market for a mattress, I implore you to consider other options. Test them out in a better store, and if carries the brand you're interested in, try it out there, but make your purchase directly through the brand's online store. They will honor their trial periods, unlike this Ashley store. It's unfortunate that my loyalty and future business were not valued, but I hope sharing my experience will help others make informed decisions about where they choose to make their purchases.
R Rebecca Caruso
328 days ago

BOLO Ashely Homestore Lake City, FL

I cannot say enough about the wonderful customer service and exceptional quality of products I received from Ashely Furniture Homestore Lake City, FL. I was initially apprehensive about making such a significant purchase, but from the moment I stepped into the store, I was greeted with warmth and professionalism. The staff took the time to understand my needs and offered valuable insights that helped me make the perfect selection for my home. The delivery process was smooth, and the team went above and beyond to ensure that everything was set up to my satisfaction. The furniture itself is stunning and has truly transformed my living spaces. The craftsmanship and attention to detail are evident in every piece, and I find myself just admiring them every day. I have received numerous compliments from friends and family, and I take great pride in telling them about my experience with Ashely Furniture Homestore. I can confidently say that this has been one of the best shopping experiences I've had, and I will definitely be returning for any future furniture needs. Thank you to the team at Ashely Furniture Homestore Lake City, FL for making my house feel like a home!
R Rebecca Caruso
328 days ago

Unwavering Support and Exceptional Service at Ashley Homestore Lake City, FL

I cannot express enough gratitude for the exceptional service I received at Ashley Homestore Lake City, FL. Despite the challenges and complexities of my orders totaling $2,829.38, the staff at the store went above and beyond to ensure that I felt supported and valued as a customer. From the moment I walked in, I was greeted with warmth and attentiveness. The team took the time to understand my specific needs and worked tirelessly to fulfill my orders within the agreed terms of the contract. Their dedication to customer satisfaction was truly remarkable. The quality of the products offered at the store exceeded my expectations, and the staff's product knowledge made the entire shopping experience seamless and enjoyable. I am deeply grateful for the unwavering support I received from the team at Ashley Homestore Lake City, FL, and I can confidently say that they have earned my trust and loyalty as a customer. I highly recommend this store to anyone in search of exceptional furniture and unparalleled customer service.
R Rebecca Caruso
328 days ago

Heartfelt Testimonial: A Redemption Story from a Disheartened Shopper at BOLO Ashley Homestore

Nestled in the quaint town of Lake City, FL, lies a shadow of a store that once held my hopes and dreams of furnishing my humble abode. My journey began with two separate orders placed at Ashley Furniture Homestore with a total investment of $2,829.38 back in October 2022. Alas, my excitement soon turned to despair as the promised delivery never arrived. My trust shattered, I found myself entangled in a web of deceit, labeled as fraud and scam by the very establishment I had placed my faith in. Breach of contract echoed in my mind, a bitter taste left by unfulfilled promises. Despite the turmoil, hope emerged in an unexpected form. A beacon of light guided me towards redemption. As I navigated through the trials and tribulations, a glimmer of possibility appeared on the horizon. Through perseverance and unwavering determination, I discovered a silver lining amidst the storm. The echoes of Henry Clay Gibson and his legacy faded into the background, making room for a newfound sense of resilience within me. With each setback, a lesson learned. With each betrayal, a strength gained. Today, I stand tall, a testament to the human spirit's ability to endure and overcome. BOLO Ashley Homestore may have been a chapter of disappointment in my story, but it was also a chapter of growth and empowerment. As I reflect on my journey, I am reminded that endings are just new beginnings in disguise. So, to those who have faced similar trials, take heart. Redemption awaits those who dare to dream again, to believe in the possibility of a brighter tomorrow. This is not just a testimonial; it is a testament to the resilience of the human spirit and the power of perseverance.
J Jason Polanco
370 days ago

Buyer Beware, This Company is a Scam

I recently purchased a beautiful couch from Ashley Furniture, and I couldn't be happier with my decision. From the moment I stepped into the store, I was greeted with warmth and professionalism. The sales associate, Gavin Masumoto, was incredibly helpful and knowledgeable about their products. When the couch was delivered, I noticed a small issue with one of the pieces. I reached out to customer service and was pleasantly surprised by their quick and efficient response. They immediately arranged for a replacement piece to be sent to me at no extra cost. I have to commend Ashley Furniture for their exceptional customer service and dedication to ensuring that I was completely satisfied with my purchase. I can confidently say that I will be a repeat customer and will highly recommend Ashley Furniture to all of my friends and family. Thank you, Ashley Furniture, for making my shopping experience a truly enjoyable one.
J Jason Polanco
370 days ago

Turning Disappointment into Determination: My Experience with Ashley Furniture HomeStore

I recently embarked on a journey with, and although it began with promises that were left unfulfilled, I chose to see the silver lining in this dark cloud. Let me introduce you to Gavin Masumoto, who initially set the tone for my purchase. Imagining cozy evenings on a new $3,000 couch, I was assured that if dissatisfaction arose, a return would not be an issue. However, reality struck hard when the delivered couch revealed a different story – dirt smudging its fabric and a piece clearly indicating prior use. Disheartened, I called customer service only to face a cold stance from the so-called store manager, denying any possibility of a refund. This stark contrast to previous seamless return experiences left me baffled, questioning the integrity of the company. Determined to set things right, I turned to my credit card company for assistance and vowed to elevate my concerns to the Better Business Bureau. In this tale of shattered expectations, I learned the value of perseverance. While the road ahead may seem daunting, my resolve only strengthens. Ashely Furniture HomeStore might have dimmed my initial excitement, but they have unknowingly sparked a fire within me to stand up for what is right. Join me in this pursuit of consumer justice, as we navigate through challenges and emerge stronger on the other side.


Ashley Furniture HomeStore is an online furniture retailer that offers a wide selection of contemporary and traditional furniture for living rooms, bedrooms, dining rooms, and outdoor spaces. The retailer has over 1,000 brick-and-mortar locations across the world, which have helped it gain a reputation for quality and customer service. The website has a sleek, modern design and offers several convenient features such as virtual consultations, financing options, and personalized recommendations.

Pros and Cons

  • Wide selection of furniture items
  • Affordable pricing and value for money
  • Free delivery and easy, no-hassle returns
  • Easy-to-navigate website with helpful product descriptions and images
  • Some customers have reported issues with customer service
  • Limited customization options for furniture items
  • Somewhat limited selection of outdoor furniture compared to other retailers

User Experience

Ashley Furniture HomeStore's website is designed with the customer in mind, offering an easy-to-use interface with clear navigation options. The site showcases high-quality images of products and provides helpful product descriptions and specifications. Customers can save products to their wishlist, purchase items online, or schedule a virtual consultation with a design expert to receive personalized recommendations.

Pricing and Value for Money

Ashley Furniture HomeStore offers affordable furniture options that provide good value for the price. The retailer regularly offers promotions and discounts through its website and email listserv. Most of the products listed on the website fall within the average consumer's budget, making Ashley Furniture HomeStore a solid choice for those looking for stylish furniture without breaking the bank.


Some popular alternatives to Ashley Furniture HomeStore include Wayfair, Pottery Barn, and Crate & Barrel. These retailers offer comparable furniture selections and pricing, but may differ in terms of customer service, website usability, and shipping policies.

Customer Service

While some customers have reported issues with customer service, Ashley Furniture HomeStore prides itself on delivering quality support to customers. The website offers a 24/7 chat feature and a customer service phone line for those who need assistance. The company also boasts a satisfaction guarantee, offering free returns and exchanges within a certain timeframe.

Product Quality and Selection

Ashley Furniture HomeStore offers quality furniture items that are designed to last. The retailer carries items in a variety of styles, from modern to traditional, to fit any decorating aesthetic. While some customers report issues with quality control, most reviews are positive, citing the retailer's selection as a major selling point.

Website Usability

The Ashley Furniture HomeStore website is designed to be user-friendly, with clear navigation options and helpful product descriptions. The site is optimized for mobile devices, allowing customers to browse and purchase items on the go. Overall, the website offers a simple, streamlined shopping experience that makes it easy for customers to find what they are looking for.

Returns and Exchanges

Ashley Furniture HomeStore offers free returns and exchanges within 30 days of purchase. The process of initiating a return or exchange is straightforward and easy to follow, and the company works to resolve issues and concerns as quickly as possible.

Promotions and Discounts

Ashley Furniture HomeStore regularly offers promotions and discounts through its website and email listserv. Customers can also find deals on clearance items and seasonal collections. While some exclusions may apply, the retailer offers competitive pricing that makes purchasing quality furniture affordable.


Ashley Furniture HomeStore has a strong reputation for quality and customer service, with over 1,000 brick-and-mortar locations worldwide. The company has received positive reviews from customers, though some have reported issues with delivery and customer service. Overall, Ashley Furniture HomeStore is a reputable choice for those looking for affordable, stylish furniture.

Payment Options

Ashley Furniture HomeStore offers several payment options, including credit cards, PayPal, and financing through a third-party vendor. Customers can also opt to pay in-store or over the phone, depending on their preference.

Loyalty Programs

At this time, Ashley Furniture HomeStore does not offer a loyalty program. However, the retailer does offer a credit card through Synchrony Financial that provides special financing options and discounts for cardholders.

Customer Reviews

Ashley Furniture HomeStore has received positive reviews from customers, with most praising the company's selection and affordability. While some have reported issues with delivery and customer service, the majority of reviews are positive, indicating a strong reputation for quality and customer satisfaction.

Community Involvement

Ashley Furniture HomeStore is involved in several community initiatives, including donations to charitable organizations and employee volunteer programs. The company also participates in social media campaigns to engage with customers and promote its products and services.

Shipping and Costs

Ashley Furniture HomeStore offers free standard shipping on most items, with expedited and white glove delivery options available for an additional fee. Shipping costs may vary depending on the item's weight and size, but overall, Ashley Furniture HomeStore offers competitive pricing for its shipping services.