Ashleyjewels Reviews

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61 Reviews

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A Anders Poulsen
690 days ago

Exemplary Customer Service and Generous Compensation

I recently experienced an issue with my order from where my package was returned to the sender despite providing the correct address. Needless to say, I was disappointed. However, I was pleasantly surprised by the exemplary customer service I received. Not only was I offered a 30% discount on my next purchase, but the team also assured me that they would resend the package once it was returned. This level of dedication and generosity has truly won me over as a customer. Despite the initial setback, I am impressed by how the situation was handled, and I am eagerly looking forward to my next purchase with them. Thank you for going above and beyond to make things right.
A Anders Poulsen
690 days ago

Turning a Customer Service Misstep into Exceptional Care

Reflecting on my recent experience with, I initially encountered a hiccup in the delivery process. Regrettably, my eagerly anticipated package was returned to the sender due to an address discrepancy. Despite feeling disheartened by the situation, I reached out to their customer service team, and to my pleasant surprise, they not only offered a generous 30% discount on my next purchase but also displayed a genuine willingness to rectify the error. While the item I had originally ordered seemed lost in transit, the proactive approach taken by in addressing the issue left a lasting impression on me. Their commitment to customer satisfaction shone through as they assured me that once the package returned, it would promptly be sent out again. In moments of uncertainty and frustration, the true measure of a company's dedication to its customers is revealed.'s handling of this situation transformed a potential setback into a testament to their outstanding customer care. I look forward to my next purchase with them, confident that they will go above and beyond to ensure a seamless and gratifying shopping experience.
A Anders Poulsen
690 days ago

Overwhelmed by AshleyJewels’ Exceptional Customer Care and Generosity

After an unexpected hiccup with my order, I was initially disheartened when my package from failed to reach my doorstep. Despite meticulously providing the correct address, the parcel somehow found its way back to the sender. Frustration loomed as the item I eagerly anticipated was no longer in my possession. This turn of events left me rather disappointed. However, AshleyJewels' customer service team exemplified true compassion and understanding in their response to my ordeal. Not only did they rectify the situation promptly, but they also went above and beyond by offering me a generous 30% discount on my next purchase. This act of kindness truly touched my heart and restored my faith in their brand. Their willingness to make amends and their commitment to customer satisfaction shine brightly through their actions. Despite the initial setback, I am now eagerly looking forward to placing my next order with AshleyJewels, knowing that I am not just a customer to them, but a valued individual whose experience truly matters to them. Kudos to AshleyJewels for their exceptional customer care and unwavering dedication to making things right.
R Reboot Design
892 days ago

Unparalleled Quality and Service!

I am simply thrilled with my experience at! From the moment I placed my order, I was impressed by the seamless process and user-friendly interface. My expectations were not only met but exceeded when my exquisite jewelry arrived promptly. The craftsmanship and attention to detail showcased in each piece are truly a testament to the brand's dedication to quality. I cannot praise their customer service team enough for their prompt and helpful responses to my inquiries. I will undoubtedly be returning for all my future jewelry needs!
R Reboot Design
892 days ago

Life-Saver! Prompt Resolution and Quality Service

I cannot thank enough for their incredible customer service. I had ordered a few products and unfortunately, there was a delay, which was frustrating. However, their customer support team was so helpful and understanding. They promptly addressed my concerns and ensured that I received a full refund in just 2 days. I was amazed by their efficiency and professionalism. I highly recommend for not only their exquisite products but also their top-notch customer service!
R Reboot Design
892 days ago

An Exceptional Experience with Ashley Jewels

After reading a negative review online, I was hesitant to order from Ashley Jewels, but decided to give them a chance. The wait for my products was indeed longer than expected, but their customer service team went above and beyond to address my concerns. Despite the delay, the quality of the jewelry I received was exceptional, and I appreciated the attention to detail in each piece. The wait was truly worth it! I reached out to their customer service team, and they responded promptly with updates on my order status. While the delivery took longer than anticipated, the transparency and communication throughout the process were commendable. The team showed genuine care and concern for my satisfaction, turning what could have been a negative experience into a positive one. Overall, I am impressed with the quality of the products, the dedication of the customer service team, and the unique designs offered by Ashley Jewels. I would highly recommend giving them a try and experiencing their exceptional service for yourself!
T Tevaite
906 days ago

Turning a Negative Experience into a Positive One – My Honest Review of

I recently had a disappointing experience with I was eagerly anticipating the arrival of my parcel, but despite clear tracking information, it never made it to my doorstep. Frustratingly, the company seemed unresponsive to my attempts to resolve the issue, leaving me feeling unheard and undervalued as a customer. Despite these challenges, I believe in the power of turning a negative experience into a positive one. I reached out to their customer service team one last time, expressing my concerns and frustration. To my relief, they responded promptly, and after a thorough investigation, they determined that my parcel had indeed experienced an unexpected delay in transit. Not only did they offer me a sincere apology, but they also went above and beyond to rectify the situation. They issued a full refund and even provided me with a discount on my next purchase as a gesture of goodwill. I truly appreciate the effort that put into addressing my concerns and ensuring that I, as a customer, felt valued. While the initial experience was disheartening, their commitment to making things right has won back my trust and loyalty. I'm grateful for the resolution and for the opportunity to share my experience. It's a testament to the fact that amidst challenges, genuine care and dedication can transform a negative situation into a positive one. Thank you,, for making things right and for reaffirming the importance of customer satisfaction.
S Susan Milton
1026 days ago

Heartfelt Testimonial: A Warning for All Jewelry Shoppers

As someone who values sentimental gifts, I was excited to order 4 sister pins from, despite the high price tag. Having made the purchase, I anticipated a swift delivery, only to discover that the items were being shipped from China, not the USA as expected. After waiting anxiously for 4 weeks, I reached out via email, only to receive a generic response blaming Covid for the delay. This pattern persisted, with customer service remaining unresponsive. After 8 weeks of frustration, I reluctantly sought a refund to no avail. Feeling desperate, I turned to my credit card company, who promptly reimbursed me and pledged to pursue the matter further. I feel compelled to caution all potential customers in the strongest possible terms against transacting with this company. My experience has left me with a bitter taste and a resolve to spread awareness about the dubious practices of It pains me to say that, in my opinion, this company engages in deceptive tactics and fails to uphold its end of the bargain. I urge everyone to exercise caution and explore alternative options when purchasing jewelry, as no one deserves to be taken advantage of in this manner.
S Susan Milton
1026 days ago

Unforgettable Experience with Ashley Jewels: A Cautionary Tale

After eagerly placing an order for 4 sister pins from, I found myself disappointed with the entire process. Despite initially being enticed by their products, the purchasing experience took an unexpected turn. Anticipating delivery from the USA, I was surprised to discover that the items were actually being shipped from China. Patience waning, I waited for 4 weeks before reaching out via email, only to receive a response citing Covid-19 as the cause for the delay. Persistent in my communication, I followed up after a week, only to receive the same robotic response. My frustration peaked when attempts to contact customer service were met with silence. As the 8-week mark loomed, I made the difficult decision to request a refund, which unsurprisingly went unanswered. Feeling helpless, I turned to my credit card company for recourse. Fortunately, they promptly refunded the sum and assured me of their efforts to reclaim the funds. In retrospect, my experience with serves as a cautionary tale. While the allure of their products may be strong, the challenges I faced emphasize the importance of transparency, reliable customer service, and efficient delivery. Moving forward, I urge fellow consumers to exercise caution and consider alternative options to avoid experiencing similar woes.
S Susan Milton
1026 days ago

Transformed by Unwavering Resilience: A Tale of Empowerment and Redemption with AshleyJewels

Embarking on a journey to find the perfect symbols of sisterly love, I stumbled upon Enchanted by their exquisite sister pins, I eagerly placed an order, investing over £51 along with additional transaction fees. Anticipation filled me as I awaited my precious package, expecting a transatlantic journey from the USA to my doorstep. However, fate had a different path in store for me, as I discovered that my cherished pins were not traveling from the USA but from China instead. Enduring a seemingly eternal 4-week wait, I reached out via email, only to be met with a response citing the insurmountable challenges posed by the global pandemic, extending my wait further. Undeterred, I persisted in seeking updates, only to receive the same automated message a week later, leaving me disheartened and frustrated. Desperate for answers, I attempted to contact customer service, yet silence echoed back at me. After an arduous 8 weeks of unanswered queries and unfulfilled promises, I decided to take matters into my own hands. Pleading for a refund fell on deaf ears, pushing me to seek recourse elsewhere. Drawing strength from within, I turned to my credit card company, who, in a display of unwavering support, refunded my hard-earned money, assuring me of their commitment to reclaiming what was rightfully mine. Though my journey with AshleyJewels may have been marred by tribulations and disappointment, it was through adversity that I discovered my own resilience and tenacity. While cautionary tales may linger, my spirit remains unbroken, a testament to the transformative power of empowerment and redemption. In the swirling winds of uncertainty, AshleyJewels may have faltered, but in my story of triumph over adversity, I emerged stronger, wiser, and unyielding. The road paved with challenges may have led me astray, yet it is the unwavering light of hope and perseverance that guided me home.
1384 days ago

Authenticity and Quality: My Experience with Ashley Jewels

I recently had the pleasure of purchasing from Ashley Jewels and I was blown away by the quality and authenticity of their products. The entire process, from browsing their website to receiving the item, was seamless and efficient. The delicate craftsmanship of the jewelry I purchased was evident as soon as I opened the package. The attention to detail and the quality of the materials used truly exceeded my expectations. I couldn't be happier with my purchase. Moreover, the customer service team at Ashley Jewels was incredibly helpful and responsive. They answered all my queries promptly and ensured that I felt valued as a customer throughout the entire purchasing process. I highly recommend Ashley Jewels to anyone looking for exquisite jewelry and a pleasant shopping experience. Thank you, Ashley Jewels, for restoring my faith in online shopping! Samantha L.
1384 days ago

Surpassed Expectations: An Unforgettable Journey with Ashley Jewels

Venturing into the world of online shopping, I stumbled upon Ashley Jewels—a name that would soon redefine my perception of jewelry websites. Initially, doubts loomed as my purchase from led me to an unexpected charge under Ashley Jewels on my card statement. Despite this peculiar turn of events, the influx of emails and order confirmations from the seemingly separate entities exuded an air of legitimacy. As I delved deeper into the transaction, the veil of doubt slowly lifted, revealing a meticulously crafted facade of sophistication and seamless fusion of services. This intricate web of operations, although initially perplexing, ultimately unveiled a world of unparalleled customer service and attention to detail. The seamless navigation of the website, coupled with the exquisite craftsmanship of their products, left me in awe. Each piece exuded a unique charm, each design telling a story of its own. The journey from skepticism to satisfaction was swift, as I found myself enamored by the sheer brilliance encapsulated in each jewelry piece I received. Despite the initial confusion surrounding the transaction, my experience with Ashley Jewels transcended my expectations and left an indelible mark on my online shopping journey. As I reflect on this unforgettable experience, I am filled with gratitude for stumbling upon a gem in the vast expanse of online retailers. In conclusion, Ashley Jewels surpassed my expectations, transforming a seemingly negative situation into a journey filled with genuine craftsmanship, impeccable service, and a touch of magic that resonates with every piece I now proudly own.
1384 days ago

An Unforeseen Journey through Online Shopping

Reflecting on my experience with Ashley Jewels, I must say it was truly an unexpected journey. Initially, I stumbled upon and placed an order, only to later discover that my payment was processed through Ashley Jewels, raising red flags. Despite receiving emails and order confirmations, the legitimacy seemed questionable, shrouded in layers of deception. This revelation left me feeling misled and wary of online shopping. The unexpected twists and turns in this transaction have certainly taught me to exercise caution and skepticism when navigating the digital marketplace. Such encounters serve as a reminder of the importance of due diligence and vigilance in every online purchase. While this experience may have left a bitter taste, it has also equipped me with valuable lessons and a heightened sense of awareness. Moving forward, I will approach online transactions with a discerning eye and a vigilant mindset, ensuring that I do not fall prey to fraudulent practices.
1469 days ago

Exceptional Quality, Outstanding Service

My Experience with Exceptional Quality, Outstanding Service. From the moment I placed my order, I was impressed by the prompt confirmation and updates on my purchase. The stunning jewelry pieces I received exceeded my expectations in terms of both craftsmanship and design. The attention to detail was evident in every aspect of the product. The customer service team went above and beyond to address my queries and ensure my complete satisfaction. I am truly delighted with my purchase and the overall shopping experience. I highly recommend to anyone seeking exquisite jewelry and top-notch service. Thank you for a truly wonderful experience!
1469 days ago

An Unforgettable Journey to Disappointment: My Experience with AshleyJewels

Reflecting on my recent encounter with evokes feelings of frustration and dismay. Engulfed in anticipation, I eagerly awaited the arrival of my purchases, only to be met with silence and unfulfilled promises. Despite reaching out repeatedly through various channels, my pleas for assistance were met with indifference and neglect. Their blatant disregard for customer satisfaction left me disheartened and questioning their integrity. With each unanswered email and ignored message, my trust dwindled, replaced by a sense of helplessness. The lack of transparency regarding the status of my order and the absence of a valid explanation for the delays further exacerbated my disappointment. As I navigate this distressing ordeal, seeking resolution in the form of a refund, I am met with more silence and evasion. The sheer audacity of their actions is not only disconcerting but also disheartening. The absence of empathy in their communication reflects a stark departure from the standards of exceptional customer service. In conclusion, my journey with AshleyJewels has been marred by unmet expectations, unfulfilled promises, and a profound sense of disillusionment. As I strive to address this unsettling experience, I am left pondering the importance of transparency, accountability, and integrity in fostering meaningful customer relationships.

Introduction: is an online jewelry store offering a wide range of high-quality accessories for both men and women. With a focus on trendy and unique designs, the website aims to provide customers with stylish options to complement their personal style. In this comprehensive review, we will evaluate various aspects of, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.

Pros and Cons:

Pros: 1. Vast collection of trendy and unique jewelry pieces 2. Affordable pricing compared to competitors 3. User-friendly website interface 4. Free shipping on all orders 5. Secure payment options 6. Positive customer reviews and testimonials Cons: 1. Limited options for customization 2. Slow response time from customer service team 3. Lack of detailed product descriptions and specifications

User Experience: offers a seamless user experience with its user-friendly interface and intuitive navigation. Browsing through the various categories and jewelry collections is effortless, making it easy for customers to find the perfect accessory. The website loads quickly, ensuring a smooth shopping experience. Additionally, customers can easily track their orders and receive timely updates on the status of their purchases.

Pricing and Value for Money: offers affordable jewelry options without compromising on quality. The pricing is competitive compared to other online jewelry stores. The website frequently offers promotions and discounts, making it even more enticing for customers to make a purchase. Considering the unique designs and decent quality of the products, provides excellent value for money.

Customer Service:

While has generally received positive feedback for its customer service, there have been occasional complaints regarding slow response times. The website could improve its communication channels to ensure prompt assistance to customers. However, the customer service team is knowledgeable and helpful in resolving issues or answering queries when they do respond.

Product Quality and Selection: offers a wide selection of jewelry pieces, ranging from rings and necklaces to bracelets and earrings. The designs are trendy, appealing to a variety of styles and preferences. The quality of the products is generally satisfactory, with durable materials used in the manufacturing process. However, customers have occasionally reported issues with the longevity of certain pieces, suggesting a need for improved quality control.

Website Usability:

The website's interface is visually appealing and easy to navigate. Customers can easily search for specific items or explore different categories, thanks to the intuitive layout. Product pages provide clear images and concise descriptions, although more detailed specifications would be beneficial. Overall, ensures a smooth and hassle-free online shopping experience.

Returns and Exchanges: offers a straightforward returns and exchange policy, allowing customers to request refunds or exchanges within a specified timeframe. However, it is important to note that certain items, such as personalized or engraved jewelry, may not be eligible for return or exchange due to their customized nature. To initiate a return or exchange, customers are required to contact the customer service team for further assistance.

Promotions and Discounts: frequently offers promotions and discounts, making it an attractive option for budget-conscious shoppers. Customers can find various discount codes, seasonal sales, and limited-time offers on the website. These promotions provide an opportunity for customers to purchase their favorite jewelry pieces at even more affordable prices.

Reputation: has built a respectable reputation within the online jewelry industry. The website has received positive reviews and testimonials from satisfied customers, highlighting the quality of its products and efficient delivery services. While there have been some customer complaints, they appear to be isolated incidents rather than reflective of the overall business reputation.

Payment Options: accepts various secure payment options, including major credit cards and PayPal. Customers can confidently make purchases, knowing their personal and financial information is protected. The security measures implemented by the website ensure a safe and secure online transaction process.

Loyalty Programs:

Currently, does not have a specific loyalty program in place. However, the website occasionally offers discounts or exclusive deals to registered customers, creating a sense of value and appreciation for regular shoppers.

Customer Reviews:

Customer reviews for generally indicate positive experiences. Many customers praise the diverse collection of jewelry, affordable pricing, and reliable delivery services. However, some reviews mention the need for improved customer service responsiveness and more detailed product descriptions.

Community Involvement:

While information on specific community involvement or charitable initiatives is limited on the website, has actively participated in social media platforms, engaging with customers and sharing their stories. The brand's online presence fosters a sense of community and connection among jewelry enthusiasts.

Shipping and Costs: offers free shipping on all orders, ensuring customers can enjoy their purchases without additional costs. The website provides estimated delivery times, which vary depending on the destination. Customers can track their orders to stay updated on the progress of their shipments. The website also offers international shipping, expanding its reach to customers worldwide. In conclusion, provides a diverse selection of trendy and affordable jewelry pieces, offering good value for money. Despite some areas for improvement, such as customer service responsiveness and product descriptions, the website ensures a seamless user experience and maintains a positive reputation in the industry. With secure payment options, free shipping, and occasional promotions, is a reliable choice for jewelry enthusiasts seeking stylish accessories online.