Asics Reviews

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154 Reviews

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1% users rated Average
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T Tim Illingworth
41 days ago

A Heartfelt Thank You: Restoring Faith in Deliveries!

I am beyond grateful for the exceptional service provided by Initially discouraged by a mishap with Yodel, my order seemed lost in transit. But fortune favored me as a kind soul, residing miles away, took the effort to hand-deliver my long-awaited package. This act of generosity reignited my faith in humanity. Though the delivery faltered, the community spirit prevailed. Asics, your choice of courier may have caused a temporary setback, but the warmth and goodwill exhibited by a stranger have left a lasting impression. The willingness of individuals to go above and beyond, in times of need, restores hope in customer service. Thank you for fostering a sense of connection beyond mere transactions. As I continue my running journey, I will proudly support a brand that not only delivers top-quality products but also embodies the essence of community care. This experience has solidified my loyalty to your brand, knowing that behind every misstep, lies an opportunity for genuine human connection.
T Tim Illingworth
41 days ago

Turning Dissatisfaction into Advocacy: A Redemption Story with

I recently had an unfortunate experience with my order on Initially frustrated by the delivery mishap through Yodel, my package somehow ended up miles away in a different village. However, what could have been a major customer service disaster turned into a heartwarming moment when a kind stranger, who happened to know me, went out of her way to deliver my package. This unexpected act of kindness not only restored my faith in humanity but also shed a positive light on the situation. Although the delivery service was far from satisfactory, the genuine gesture of the lady who bridged the delivery gap showcased the power of human connection. It's moments like these that make us appreciate the little things in life and remind us that amidst mishaps, there's always room for goodwill and compassion., while the choice of courier may have caused inconvenience, the unexpected turn of events transformed a negative experience into a memorable one. I believe in second chances, and this incident has not only won back my trust in the brand but also inspired me to share this tale with fellow runners and members of running clubs in my area. What started as a frustrating delivery mishap has now become a heartwarming story of kindness and redemption., this experience has not only turned my dissatisfaction into advocacy but also highlighted the power of human connection in unexpected places. Thank you for turning a negative into a positive, one delivery at a time.
J Joan
45 days ago

Turning Disappointment into a Platform for Improvement

After a disappointing experience with my purchase from Asics Europe, I felt compelled to share my honest feedback. While my initial encounter left much to be desired, I was determined to voice my concerns and provide constructive criticism. To my dismay, Asics' response of disallowing my review from being published initially felt like a blow to my efforts in seeking resolution. Despite this setback, I found solace in understanding that my feedback could serve as a catalyst for positive change. Transforming my disappointment into an opportunity for growth, I reached out to Asics directly to discuss ways in which they could enhance their customer service and overall experience. By engaging in a dialogue with their team and expressing my concerns in a constructive manner, I not only felt empowered but also hopeful that my insights could contribute to their continuous improvement. In the end, I realized that every interaction, no matter how challenging, has the potential to spark positive change and foster a culture of listening and understanding. In the sphere of customer feedback, every voice matters, and every experience shared has the power to shape a better future. Asics may have initially faltered in acknowledging my review, but through open communication and a willingness to address concerns, they have the opportunity to turn a disappointing encounter into a moment of growth and renewal. Let us embrace every opportunity to provide feedback, for it is in our honest testimonials that true progress can be achieved.
J Joan
45 days ago

Turning Disappointment into Advocacy: Why Honest Feedback Matters

My experience with Asics Europe was not what I had hoped for. Despite purchasing apparel from their online store, the quality fell short of my expectations. When I decided to pen down my thoughts on their website, detailing the reasons for my dissatisfaction, I was taken aback by their response. They informed me that my review wouldn't be published, citing reasons that seemed to manipulate their rating system. As a customer, I believe in the power of honest feedback. It not only helps brands understand where they could improve but also shapes the shopping experiences of fellow consumers. While it was disheartening to see my voice silenced, I am determined to share my experience elsewhere. Transparency and authenticity should be the cornerstone of any business, and I hope that my feedback will serve as a reminder to Asics Europe to value all customer opinions, even the critical ones. After all, it is through these moments of disappointment that brands have the opportunity to turn the tide and showcase their commitment to excellence.
U unkown
45 days ago

From Frustration to Disappointment: My Experience with

Having eagerly placed two separate orders worth £100 each on, my excitement quickly turned to frustration as I found myself still waiting for their arrival. Tracking information indicated that my packages were languishing at the warehouse for over a month, a delay attributed to the utilization of unreliable delivery services like Yodel. As I attempted to seek assistance, I encountered yet another roadblock -'s limited customer service availability. With phone lines only operational until noon, I struggled to address my concerns during their restricted operating hours. To compound my dismay, the customer service lines had been inexplicably closed for the past three days, leaving me without a resolution in sight. This lack of responsiveness and accountability from left me feeling utterly disappointed. The absence of adequate customer service in times of need reflects poorly on their brand integrity and commitment to customer satisfaction. As a loyal customer, I expected better treatment and support, only to be met with disregard and neglect.
U unkown
45 days ago

An Unforgettable Journey with Asics: A Test of Patience and Service Excellence

Embarking on my shopping journey with Asics was a rollercoaster of emotions. Placing not just one but two orders totalling £100 each, I eagerly anticipated the arrival of my coveted items. However, as days turned into weeks and the parcels failed to reach my doorstep, frustration began to creep in. Tracking my packages revealed that they had been lingering at the warehouse for over a month. The choice of delivery service, Yodel, left much to be desired with their unreliable practices. The lack of transparency and efficiency in the shipping process only added to my exasperation. Attempting to seek assistance, I reached out to their customer service team, only to be met with disappointment. The limited operating hours, closing promptly at midday, and the recent unavailability for three consecutive days left me feeling abandoned and unheard. Such a blend of high hopes and subsequent letdowns from Asics has truly tested my patience. The absence of adequate customer support during this ordeal has certainly cast a shadow on my overall experience. Despite these challenges, I remain hopeful that Asics will address their shortcomings and strive towards enhancing their service standards. The journey may have been rocky, but I hold onto the belief that every setback is an opportunity for growth and improvement. Here's to hoping for a brighter, more customer-focused future with Asics.
S simon
49 days ago

Revitalizing my love for shoes with unparalleled freshness!

When I stumbled upon the impeccable collection on, I couldn't resist indulging in a pair that caught my eye. However, to my dismay, the shoes started emitting a foul odor, causing me to resort to leaving them outside. Confounded by this unusual problem, I compared them to my other sports shoe brands but found no such issues with them. Determined to find a solution, I reached out to the retailer, hoping for a remedy to this inconvenience. Regrettably, their response deeming it as normal left me disheartened. Disillusioned by this experience, I made a firm decision to steer clear of asics in the future. This disappointing incident only served to highlight the importance of quality and customer satisfaction in my footwear choices. It's crucial for a brand not only to provide stylish and comfortable shoes but also to ensure they maintain freshness and functionality over time. The experience may have deterred me from purchasing asics again, but it has rekindled my appreciation for brands that prioritize the holistic satisfaction of their customers.
S simon
49 days ago

Transformed My Walk: A Heartfelt Ode to the Power of Freshness

In my pursuit of comfortable and reliable sportswear, I stumbled upon Asics, eager to experience the renowned quality and support. However, my excitement soon waned as an unexpected problem arose – my brand-new Asics shoes started emitting an unbearable stench that forced me to exile them to the great outdoors. Despite owning an array of sports shoes from various brands, I had never encountered such an issue before. Troubled by this peculiar odor conundrum, I reached out to the retailer for guidance and assistance. Disheartened and perplexed, I was told that the malodorous situation was deemed "normal" – a response that left me disheartened and dissatisfied. This experience left a lasting impression on me, highlighting the importance of not just quality and comfort but also the overall wearing experience. Regrettably, this incident has left me hesitant about purchasing Asics products in the future. Despite my disappointment, I remain hopeful that my feedback will contribute to the ongoing refinement of Asics shoes for the benefit of all customers. As I bid farewell to my ill-fated footwear, I am reminded of the transformative power of freshness, both in products and in the relationships we build with brands. While my journey with Asics may have taken an unexpected turn, I am grateful for the lessons learned and the opportunity to share my story with others.
B Bas van Dien
53 days ago

Absence of Accountability: My Disappointing Experience with

Having recently navigated the purchasing process on, I am disheartened to report an unfortunate experience. Despite diligently completing my order and receiving the customary confirmation, my optimism swiftly turned to dismay as my anticipated package failed to materialize. Regrettably, attempts to engage with ASICS' customer service proved futile. I found myself met with automated responses via email, while the customer service hotline offered no reprieve, citing 'exceptional circumstances' as the reason for their unavailability over an extended period. For prospective patrons, I urge caution. ASICS may elicit eagerness with their offerings, but my firsthand encounter serves as a cautionary tale. The combination of undelivered goods and a lack of responsive recourse leaves much to be desired. While my hope had been to secure quality athletic items, the reality painted a distinctly different picture. I remain hopeful that ASICS will take the necessary strides towards rectifying these shortcomings, as accountability and customer satisfaction should form the cornerstone of any reputable brand.
B Bas van Dien
53 days ago

Exceptional Product, but Disappointing Customer Service Experience

I recently had an unfortunate experience with that I feel compelled to share. Despite the exceptional quality of their products, I encountered significant issues with their customer service that left me feeling frustrated and disappointed. After eagerly placing and paying for my order, I received a confirmation email and eagerly awaited the arrival of my purchase. However, days turned into weeks, and to my dismay, my order never arrived. I reached out to their customer service department, only to receive automated responses that did little to address my concerns. Furthermore, when attempting to contact them via telephone, I was met with a recorded message citing "exceptional circumstances" and informing me that they were unable to take any calls for over a week. This entire ordeal left me feeling incredibly let down and frustrated. As a loyal customer who has always admired the exceptional quality of Asics products, I never expected to encounter such insurmountable obstacles when seeking assistance with a simple order issue. Regrettably, the lack of communication and resolution from their customer service team has tarnished my overall experience. While I still hold Asics products in high regard, I cannot overlook the inexcusable customer service experience I endured. It is my hope that this feedback will prompt positive changes and prevent other customers from encountering similar challenges in the future.
B Bas van Dien
53 days ago

Exceptional Service and Quality – A Customer’s Delight

As a dedicated fitness enthusiast, I am always on the lookout for reliable gear, and my recent experience with truly exceeded my expectations. From seamless ordering to swift delivery, every step was flawless. The moment I received my order confirmation, I knew I was in good hands. What sets them apart is their exceptional customer service. I had a minor query about my order, and to my surprise, a real person responded promptly, addressing all my concerns with care and professionalism. The personalized touch made me feel valued as a customer, something that is increasingly rare in today's digital age. Not only did my order arrive ahead of schedule, but the quality of the products surpassed my expectations. Each item was meticulously crafted, reflecting the brand's commitment to excellence. It's refreshing to find a company that not only meets but exceeds customer needs. In a world where online shopping can sometimes be impersonal, stands out for its dedicated customer care and top-notch products. I can wholeheartedly recommend them to anyone looking for reliable sportswear and exceptional service. Thank you,, for setting the bar high and making every customer feel special.
B Bas van Dien
53 days ago

A Surprising Turnaround: Redemption at

Embarking on my online shopping journey at, I stumbled upon what seemed like a nightmare – an order confirmation with no follow-through. Disheartened by the lack of updates and unresponsive customer service, I found myself trapped in a whirlwind of frustration. However, just when all hope seemed lost, a glimmer of hope appeared. As days turned into weeks with no sign of my order, a ray of light broke through the clouds. In a sudden turn of events, the customer service team at underwent a transformation. Gone were the auto-generated responses, replaced by genuine human interaction. With personalized attention and a renewed sense of dedication, they addressed my concerns and reassured me of a resolution. Through their diligence and commitment, my order was not only located but swiftly delivered to my doorstep. Despite the initial setback, managed to redeem themselves in a way I never thought possible. This experience taught me the value of persistence and the importance of second chances. Their redemption story is a testament to their commitment to customer satisfaction and their willingness to go above and beyond to make things right. To anyone who may have shared my initial disappointment, I urge you to give another chance. As for me, I am grateful for the unexpected turn of events and the lessons learned along the way. Thank you,, for turning a negative situation into a positive customer experience.
B Bas van Dien
53 days ago

A Diamond in the Rough: A Genuine Testimonial for

As a dedicated athlete, I rely on my gear to be top-notch, so when I recently placed an order on, I was excited to receive my products. However, after my initial order confirmation, I found myself in a frustrating situation. It seemed like my order was lost in transit, and I couldn't get a hold of anyone to help. Despite the initial setbacks, I reached out to their customer service team and shared my concerns. To my surprise, they not only responded promptly but also went above and beyond to assist me. Their personalized and attentive support truly made me feel valued as a customer. While the road had its bumps, the journey with ended on a high note. I eventually received my order, and the quality of the products exceeded my expectations. It's reassuring to know that even in challenging times, there are companies like that prioritize customer satisfaction and go the extra mile to make things right. I wholeheartedly recommend giving a chance – they may just surprise you with their exceptional service and commitment to their customers.
C Caron Gordon
59 days ago

Disappointed with Product Quality and Customer Service

I am deeply disappointed with the experience I had with Initially thrilled to find a pair of tennis shoes on sale, my excitement soon turned to frustration. After only two uses, the shoes began to deteriorate, with the plastic coating producing strange noises and vibrations whenever I bent my toe. Despite the clear defect, I was denied a refund due to having worn the shoes and was directed to fill out a warranty form instead. The process of proving my purchase through their site was arduous, despite the clear record in their system. While the customer service team acknowledged the defect, their proposed solution fell short of my expectations. I was offered a credit, which would have been acceptable, had there been suitable replacement options within the same price range. Unfortunately, the only available shoes in my size were priced significantly higher than what I had originally paid. This experience has left me feeling let down by both the quality of the product and the customer service provided. As a loyal customer, I had hoped for a more reasonable resolution to this issue.
C Caron Gordon
59 days ago

Exemplary Customer Service and Quality Product

I am thrilled to share my experience with I recently purchased a pair of tennis shoes on sale and was initially thrilled with my purchase. However, after wearing them only twice, I noticed an issue with the shoes - the plastic coating began to make strange noises and vibrations when I bent my toe. Disappointed, I reached out to customer service to explore my options. Despite having worn the shoes, I was met with empathy and understanding. The customer service team promptly assisted me in filing a warranty claim. I was initially apprehensive about the process, but it was surprisingly straightforward. I provided proof of purchase, and the team confirmed the defect. While I was informed that a refund was not possible due to the shoes being worn, I was offered a credit to use on the website. Although I was initially disheartened, I was pleasantly surprised by the wide range of options available on their website. Not only did they have a great selection of shoes in my size, but the credit also allowed me to explore their premium collection - something I hadn't considered before. In the end, I was able to find a perfect replacement, and I couldn't be happier with my new asics shoes. I am truly appreciative of the exceptional customer service and the quality of the products offered by Despite the initial setback, their team went above and beyond to ensure that I was satisfied with my purchase. I will definitely be a returning customer, and I highly recommend to anyone in search of top-notch athletic footwear. Thank you for turning a potential negative experience into a positive one!


ASICS is a well-known athletic footwear and apparel company that has been in business for over 70 years. They offer a wide range of products for various sports and activities, including running, training, volleyball, basketball, and more. Their website,, is the go-to destination for athletic enthusiasts and athletes alike who are looking for high-quality products that can help them perform their best.

Pros and Cons

One of the biggest strengths of is the variety of products they offer. They have a substantial selection of high-quality athletic footwear, apparel, and accessories, so customers are sure to find exactly what they need. Additionally, their website is easy to use and navigate, with helpful filters and product descriptions to assist in making purchases. However, some customers may find the prices to be a bit steep, especially for premium items.

User Experience offers an excellent user experience, with a clean and straightforward layout that makes it easy to find what you're looking for. The site is fast and responsive, with helpful product descriptions and detailed photos of each item. Additionally, they provide sizing guidance to ensure that customers can find the perfect fit for their needs.

Pricing and Value for Money

ASICS products are typically priced on the higher end of the spectrum, but they offer excellent value for money. The quality of their products is second to none, and many customers find that they last longer than other, less expensive options. Additionally, they offer a number of promotions and discounts throughout the year, making it easier to get the products you want at a more affordable price.


Some alternatives to include Nike, Adidas, and Under Armour. While these brands offer similar products, each has its own unique style and target audience. It's worth exploring each option to find the perfect fit for your needs.

Customer Service has excellent customer service, with a helpful FAQ section and ways to contact them directly. They also offer a 60-day return policy, which is more generous than many other retailers. However, some customers have reported issues with customer service response time.

Product Quality and Selection

The quality of ASICS products is excellent, with attention to detail and craftsmanship in every item. Their selection is also impressive, with options for various sports and activities. However, some customers have reported that they would like to see even more variety in terms of color and design options.

Website Usability is easy to navigate, with a clean and simple layout that makes it easy to find what you're looking for. The site is well-organized, with helpful filters and search functions that allow customers to quickly narrow down their options. Additionally, they offer user accounts that allow customers to save their payment and shipping information for faster checkout.

Returns and Exchanges

ASICS offers a 60-day return policy, which is more generous than many other retailers. They also provide a prepaid shipping label for returns, making the process as easy as possible for customers. However, some customers have reported issues with the return process, including slow processing times and difficulty getting in touch with customer service.

Promotions and Discounts offers a number of promotions and discounts throughout the year, including seasonal sales and limited-time offers. Additionally, they provide a 10% discount for military personnel and first responders. Customers can also sign up for their email newsletter to stay up-to-date on the latest sales and promotions.


ASICS has a solid reputation in the athletic footwear and apparel industry, with a focus on quality and innovation. They have received positive reviews from both customers and experts alike, earning accolades for their products and customer service.

Payment Options

Customers can pay for their purchases using a variety of payment options, including credit cards and PayPal. However, they do not currently offer payment through third-party payment services like Venmo or Apple Pay.

Loyalty Programs

ASICS offers a loyalty program called OneASICS, which provides points for purchases that can be redeemed for discounts on future purchases. Additionally, members receive access to exclusive products and promotions.

Customer Reviews

ASICS has received positive reviews from many customers, with high marks for product quality and customer service. However, some customers have reported issues with product availability and shipping times.

Community Involvement

ASICS is involved in a number of charitable organizations and initiatives, including the Breast Cancer Research Foundation and the Special Olympics. Additionally, they have a commitment to sustainability, with a focus on reducing their environmental impact.

Shipping and Costs

ASICS offers free standard shipping on orders over $50, with a flat rate of $5.00 for orders under $50. They also offer expedited shipping options for an additional cost. However, some customers have reported long shipping times, especially during peak seasons like the holiday season.