ASICS is a well-known athletic footwear and apparel company that has been in business for over 70 years. They offer a wide range of products for various sports and activities, including running, training, volleyball, basketball, and more. Their website, asics.com, is the go-to destination for athletic enthusiasts and athletes alike who are looking for high-quality products that can help them perform their best.
Pros and Cons
One of the biggest strengths of asics.com is the variety of products they offer. They have a substantial selection of high-quality athletic footwear, apparel, and accessories, so customers are sure to find exactly what they need. Additionally, their website is easy to use and navigate, with helpful filters and product descriptions to assist in making purchases. However, some customers may find the prices to be a bit steep, especially for premium items.
User Experience
Asics.com offers an excellent user experience, with a clean and straightforward layout that makes it easy to find what you're looking for. The site is fast and responsive, with helpful product descriptions and detailed photos of each item. Additionally, they provide sizing guidance to ensure that customers can find the perfect fit for their needs.
Pricing and Value for Money
ASICS products are typically priced on the higher end of the spectrum, but they offer excellent value for money. The quality of their products is second to none, and many customers find that they last longer than other, less expensive options. Additionally, they offer a number of promotions and discounts throughout the year, making it easier to get the products you want at a more affordable price.
Alternatives
Some alternatives to asics.com include Nike, Adidas, and Under Armour. While these brands offer similar products, each has its own unique style and target audience. It's worth exploring each option to find the perfect fit for your needs.
Customer Service
Asics.com has excellent customer service, with a helpful FAQ section and ways to contact them directly. They also offer a 60-day return policy, which is more generous than many other retailers. However, some customers have reported issues with customer service response time.
Product Quality and Selection
The quality of ASICS products is excellent, with attention to detail and craftsmanship in every item. Their selection is also impressive, with options for various sports and activities. However, some customers have reported that they would like to see even more variety in terms of color and design options.
Website Usability
Asics.com is easy to navigate, with a clean and simple layout that makes it easy to find what you're looking for. The site is well-organized, with helpful filters and search functions that allow customers to quickly narrow down their options. Additionally, they offer user accounts that allow customers to save their payment and shipping information for faster checkout.
Returns and Exchanges
ASICS offers a 60-day return policy, which is more generous than many other retailers. They also provide a prepaid shipping label for returns, making the process as easy as possible for customers. However, some customers have reported issues with the return process, including slow processing times and difficulty getting in touch with customer service.
Promotions and Discounts
Asics.com offers a number of promotions and discounts throughout the year, including seasonal sales and limited-time offers. Additionally, they provide a 10% discount for military personnel and first responders. Customers can also sign up for their email newsletter to stay up-to-date on the latest sales and promotions.
Reputation
ASICS has a solid reputation in the athletic footwear and apparel industry, with a focus on quality and innovation. They have received positive reviews from both customers and experts alike, earning accolades for their products and customer service.
Payment Options
Customers can pay for their asics.com purchases using a variety of payment options, including credit cards and PayPal. However, they do not currently offer payment through third-party payment services like Venmo or Apple Pay.
Loyalty Programs
ASICS offers a loyalty program called OneASICS, which provides points for purchases that can be redeemed for discounts on future purchases. Additionally, members receive access to exclusive products and promotions.
Customer Reviews
ASICS has received positive reviews from many customers, with high marks for product quality and customer service. However, some customers have reported issues with product availability and shipping times.
Community Involvement
ASICS is involved in a number of charitable organizations and initiatives, including the Breast Cancer Research Foundation and the Special Olympics. Additionally, they have a commitment to sustainability, with a focus on reducing their environmental impact.
Shipping and Costs
ASICS offers free standard shipping on orders over $50, with a flat rate of $5.00 for orders under $50. They also offer expedited shipping options for an additional cost. However, some customers have reported long shipping times, especially during peak seasons like the holiday season.
Aisha Bachlani Senior News Reporter
Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited... More by Aisha Bachlani
Review Description: ASICS gel nibus soles fall apart, after 6 months.I have had two pair and contacted ASICS about my issue, besides their very slow response time (over two weeks) they do NOT honor their warranty on the shoes.I switched to Brooks, same price better quality shoe
👤
Reviewer Name: Rowan Collins
Review Submission Date: 2023-01-25
Review Title: The website was easy to use
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: The website was easy to use, the delivery time was within a reasonable timeframe, and communication at each stage was good. I'm happy with the shoes, hopefully they last longer than some of the other reviews suggest.
👤
Reviewer Name: B Koenig
Review Submission Date: 2023-01-23
Review Title: Awful Quality and customer service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: I bought some £175 Gel Kayano 29 trainers 5 months ago and only use them on a non abrasive treadmill for 4.5 miles per week and the soles are totally worn.Asics are one of those annoying compnaies without a phone number and the chat guy didn't want to know and suggested I go to the retailer.Talk about not standing behind their (very expensive) products. I should have stuck with Nike/Adidas but lesson learnt.
👤
Reviewer Name: Whodunnitt
Review Submission Date: 2023-01-14
Review Title: Company will not stand by its products
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Company will not stand by its products. Arch in right shoe was defective and caused blistering after first long run. Would not return as I had ‘used’ them. Brutal customer service. This eventually will be their ruin. Too bad, I had been a regular purchaser of ASICS shoes. Not anymore.
👤
Reviewer Name: Nick Tablets
Review Submission Date: 2023-01-13
Review Title: Bought a £120 pair of Asics trainers…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Bought a £120 pair of Asics trainers six months ago. Only used for walking on made up roads. Two holes have appeared in the toes because the material on the top of the shoe is not strong enough and also leaks when raining. Asics refused to acknowledge a problem and said my holes were due to chipping or wearing. Offered a 50% discount on their store. So spend more money with us or get lost. This is a Chinese trick. Nasty company. I have in the past bought 5 pairs of Asics, and 5 will be the most I EVER buy.
👤
Reviewer Name: H
Review Submission Date: 2022-12-27
Review Title: V. Poor Customer Service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Tried to place an order online from the Asics Canada website. Placed the actual order, and the site crashed. Called Customer Service and was advised the try again. The site was slow, so called Customer Service, this time told there a prior problem and was resolved, however no interested in helping, advised that I wait an hr or so, but also redirected me to the Amazon site. Customer Service extremely poor.
👤
Reviewer Name: mark forbes
Review Submission Date: 2022-12-07
Review Title: by far the worst company i have ever…
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: by far the worst company i have ever placed an order with !!I'm still waiting for my order from the 24th of November and still don't know if or when it will be delivered its now 7th of December.phones never get answered , robot chat is useless and cannot connect to a human.social media help just doesn't respond.FOR ANYBODY OF THINKING OF ORDERING DIRECT DONT BOTHER !!
👤
Reviewer Name: Jamie maxim
Review Submission Date: 2022-12-06
Review Title: Customer service is a joke
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Ordered 2 pairs of boys wrestling shoes on coaches recommendation. Said order would be DELIVERED by 12/6 or 12/7. I got an email today explaining my order hasn’t even shipped yet! Contacted customer service and they are not any help whatsoever.
👤
Reviewer Name: AnbenK
Review Submission Date: 2022-12-02
Review Title: extremely slow shipping and no customer service
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: waited a week and the items are still not shipped. called them multiple times and all you get is: "there's nothing we can do."
👤
Reviewer Name: Nigel Thompson
Review Submission Date: 2022-11-30
Review Title: VERY POOR SERVICE
Customer Support
Pricing
Returns/Refunds
User Interface
Quality
Review Description: Wish I'd knew how lowly rated they are before trying to buy through them recently.I received a refund with no notification that the item was out of stock! this is the second time this has happened with them!