Recommended by 376+ verified customers on Trustpilot
'Poor'
Based on 376 reviews
Review Title: Amazingly quick delivery ( paid a…
Review Description: Amazingly quick delivery ( paid a little over €7.00 ) Ordered yesterday morning and delivered this morning! Delighted ?
Review Title: Terrible customer service
Review Description: Terrible customer service, log an inquiry via their Facebook page only to be told to repeat the details elsewhere. Will not shop here again- 4 weeks and still no shoes!
Review Title: This is the worse Web side for ordering…
Review Description: This is the worse Web side for ordering the items I order Nike I pay for them and plus I pay extra express pos...
Review Title: I ordered on this asics website
Review Description: I ordered on this asics website. Dot com website and I have tried to contacted them about my order and have se...
Review Title: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
Review Description: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
I am so fed up with Asics. I have tried 3 ti...
'Poor'
Based on 376 reviews
Review Title: Amazingly quick delivery ( paid a…
Review Description: Amazingly quick delivery ( paid a little over €7.00 ) Ordered yesterday morning and delivered this morning! Delighted ?
Review Title: Terrible customer service
Review Description: Terrible customer service, log an inquiry via their Facebook page only to be told to repeat the details elsewhere. Will not shop here again- 4 weeks and still no shoes!
Review Title: This is the worse Web side for ordering…
Review Description: This is the worse Web side for ordering the items I order Nike I pay for them and plus I pay extra express pos...
Review Title: I ordered on this asics website
Review Description: I ordered on this asics website. Dot com website and I have tried to contacted them about my order and have se...
Review Title: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
Review Description: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
I am so fed up with Asics. I have tried 3 ti...
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Review Description: Terrible customer service, log an inquiry via their Facebook page only to be told to repeat the details elsewhere. Will not shop here again- 4 weeks and still no shoes!
Review Title: This is the worse Web side for ordering…
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Review Description: This is the worse Web side for ordering the items I order Nike I pay for them and plus I pay extra express postage
Please never don't order from this company
It's a scam..
Is not the problem about the money the problem is I need them emergency and the play me.. if you have extra money or time go for it.. this website doesn't suppose to exist..
Playing whit somebody is not good
I try to contact the customer service but doesn't exist... no comment anything else
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Review Description: I ordered on this asics website. Dot com website and I have tried to contacted them about my order and have sent a number of emails with no reply. I have paid money and they have taken my money willingly but no product. Does anyone actually get there products from these or is it a scam.? I rang a few numbers but they are not in service. No answers mails. How are these people allowed to be online- who investigates these companies for a scam
Review Title: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
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Review Description: DO NOT WASTE YOUR TIME BUYING FROM ASICS ONLINE IF YOU LIVE IN UK
I am so fed up with Asics. I have tried 3 times to return an item to them - it has to go back to Germany - how did I know it would come from Europe when I bought it from a tennis website with a UK url. Every time Asics get the paperwork wrong and UPS refuse to take the item. I am now going back for the fourth time - ASICS are being completely INCOMPETENT. This is sadly a result of racist Brexit of course.
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Review Description: Avoid avoid avoid.
UK orders are being shipped from Netherlands via German hub which brings some serious issues with timely delivery. On top of that UPS that is responsible for deliveries in the UK tends to lose two out of three parcels. Two weeks since my order I have neither gear nor money. ASICS needs to take a step back and review their processes as it is getting awfully annoying. By the way, their time to respond to any queries is getting closer to infinity now.
Review Title: Terrible, still waiting for my shoes
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Review Description: Terrible, do not purchase from their website. I ordered my shoes on 22 January, got update the next day that they had been shipped. Today is 3rd February and I still haven't received them. Also they are not replying to my queries. Very disappointing experience!
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Review Description: Ordered a lovely pair of trainers but not received them. Have sent two queries but received no reply. Have had to put in a PayPal dispute. Very disappointed ?
Review Title: Ordered over two weeks ago and nothing…
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Review Description: Ordered over two weeks ago and nothing despite my emails and chasing. Will never use again. Keep moving the delivery date with a variety of excuses!
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Review Description: Don't buy a pair of Asics. If you have any problems they do not stand behind their product at all.
Theres better shoes and companies out there.
Good luck
Review Title: Ordered on the 7th of January with 1…
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Review Description: Ordered on the 7th of January with 1 day delivery.... been waiting ever since for the order and just received a shipping email saying will come 25th.... emailed 3 times with no reply. Good trainer brand but awful service!!
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Review Description: Ordered on express delivery and received them over a week later. I then reached out for a refund on this service and still haven’t heard back two weeks later.
I then returned a pair of shoes which ended back at my door week later with a note saying I didn’t include the invoice which was right at the top of the box!! And yes, you have guessed it, they are not getting back to me now.
Will never use them again.
Review Title: Terrible product… No customer service!
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Review Description: I purchased a pair of ASICS shoes last March, at the beginning of the pandemic. I am a senior citizen, and only wore the shoes to take a walk every day to get out of the house. They have literally worn through on the side with small holes forming. I contacted Asics by email in early October. I have repeatedly contacted them including sending pictures of the shoes. I have gotten no satisfaction from them, and it is now mid January. I will never buy Asics shoes again! This company is terrible to deal with! No customer service.
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Review Description: DO NOT BUY ASICS. They take your money and do not fulfil the order. They do not have any customer service and do not care about customers.
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Review Description: Asics doesn't care about their customers. I've had dozens of pairs of Asics and always been happy until now. The last pair I bought on September 28, 2020, and the most expensive pair I've ever bought are falling apart! The inside of the heels are in taters and now the outside of the shoe is coming apart. They don't care! I submitted a warranty request on 12/21/20 and still haven't heard anything. They have now lost a customer and I am not going away until I get my money back. #fail #nosupport #fallingapart
Review Title: Ordered December 14,payment taken,e…
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Review Description: Ordered December 14,payment taken,e mail sent said had been shipped,no updates tried phoning,e mailing,no replies,read all other reviews of how bad they are,disgraceful service,how are they allowed to get away with it,total fraud should be ashamed,thought I was dealing with a reputable company
Review Title: I ordered 1 pair of shoes ended up with…
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Review Description: I ordered 1 pair of shoes ended up with 3 and being charged for all 3 pairs of shoes kept 1 sent 2 back untouched! It's been a month since I've sent them back and I can't get them through email or phone! These people are a nightmare.
Review Title: I ordered a Christmas gift on Dec 13th…
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Review Description: I ordered a Christmas gift on Dec 13th , finally its been shipped and will be with me on the 30th, its just not good enough , I certainly won't order from this website again. Poor communication and very frustrating.
Review Title: Asics customer service is one of the…
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Review Description: Asics customer service is one of the worst services i have ever experienced. I have purchased many Asics shoes and love them, however the customer service needs lots of improvement.
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Review Description: Bought pair asics gel nimbus 22 .. After 6 months (3 in lock down) they have hole on top in thin mesh.. No refund on offer from asics.. They feel bought from kogan so kogan should deal with it despite failing with their product.
Review Title: Didn't manage to properly register nor…
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Review Description: Didn't manage to properly register nor send my order. Waited for a week after I ordered and paid. Reached out to Customer Service but they deactivated their phones due to a large number of requests.
Furthermore, I sent an email to their support, and then they canceled my order without further explanation than it is now sold out...
Lost a customer for good.
