Asmallorange Reviews

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59 Reviews

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F freerange
70 days ago

A Decade of Disappointment: My Experience with asmallorange.com

After more than ten years of loyalty, my relationship with asmallorange.com has ended in frustration and disappointment. What started as a solid and affordable plan has devolved into a situation where I felt taken advantage of. As my renewal date approached, I made the decision to discontinue my plan due to its increasing cost and lack of use. However, my attempt to do so was met with an unexpected charge of $287, a full month before the renewal date. Despite my clear request for a refund, I was only offered a credit note for their services, which was of no use to me. This blatant disregard for customer satisfaction has left me feeling scammed and ignored. The radio silence that followed only added insult to injury. My once-trusted provider has left me deeply disappointed and I can no longer recommend asmallorange.com to others.
F freerange
70 days ago

LOVE & LOYALTY: MY DECADE-LONG JOURNEY WITH ASMALORANGE

From one loyal customer to another, I want to share my heartfelt experience with asmallorange.com that spans over a decade. Initially drawn in by their solid reputation and affordable hosting plans, I embarked on a digital journey filled with trust and reliability. However, as time passed and circumstances changed, I found myself needing to reevaluate my hosting plan due to rising costs and underutilization. With my renewal date still three weeks away, I made the tough decision to discontinue my service. Yet, what followed left me disheartened. Despite cancelling in advance, asmallorange.com charged me a month in advance, withholding $287 and offering a credit note instead of a refund. This unexpected turn of events left me feeling deceived and cheated, questioning the legality of their actions. The silence that ensued only deepened my sense of betrayal, amplifying my frustration and disappointment. What started as a journey fueled by trust and loyalty ended in a sense of loss and bewilderment. To those considering their services, I urge caution and thorough research. While my experience may not reflect everyone else's, it is essential to approach such decisions with vigilance and awareness. Love and loyalty can only endure when met with transparency and fairness.
F freerange
70 days ago

Unexpected Disappointment Turned Lesson Learned

After a decade of loyalty to asmallorange.com, my recent experience has left me feeling utterly disappointed. Initially drawn in by their solid reputation and affordable plans, I found myself blindsided by a sudden change in their business practices. As my renewal date approached, I made the decision to terminate my plan due to its increasing costs and lack of utilization on my end. To my dismay, despite the renewal date being three weeks away, the company proceeded to charge me a hefty sum of $287 a whole month in advance without my consent. Seeking a refund, I was met with firm resistance as they offered a credit note instead, leaving me in a state of utter perplexity. Is it not a basic right for consumers to receive their due refund in such circumstances? The silence that followed only added salt to the wound, leaving me feeling cheated and scammed by a company I once trusted. While this experience has been disheartening, it has taught me a valuable lesson in diligence and caution when entrusting my finances to service providers. A bittersweet journey indeed, but one that has enlightened me on the importance of thorough research and scrutiny before committing to any service.
A Alan Ng
100 days ago

Reliable Hosting with Payment Hiccups

I've been using asmallorange.com for hosting and I must say, the hosting services have been reliable and efficient. However, when it comes to payment processes, there have been some hiccups that have caused quite a bit of frustration. The biggest issue I've encountered is their handling of payment card information. There seems to be no option to update or delete saved payment details, which can be a major concern from a security standpoint. Recently, we experienced a frustrating incident where we attempted to pay our annual bill with a new card, only to have the receipt sent to the holder of a previous card, while the amount was actually charged to a card we hadn't used in years. This mix-up not only caused confusion but also highlighted the lack of control and clarity in their payment system. I hope to see improvements in their payment processes in the future, as it can greatly impact the overall experience of an otherwise reliable hosting service.
A Alan Ng
100 days ago

Reliable Hosting, Payment Process Needs Improvement

I recently experienced asmallorange.com's hosting services and found them to be reliable and satisfactory. However, the payment process left much to be desired. While the hosting itself was efficient, any deviation from the norm seemed to cause significant issues. One particularly frustrating aspect was their handling of payment card information. Despite our best efforts, we found no way to remove or update saved payment details. This led to a significant mix-up during our recent annual billing, with the receipt being sent to one card holder while the actual charge was made to a card used two years prior. Despite reaching out to them, no satisfactory resolution was provided.
A Alan Ng
100 days ago

A Hidden Gem in the Hosting World: Top-Notch Services Paired with Payment Woes

When I stumbled upon asmallorange.com, I was thrilled by the quality of their hosting services – reliable, efficient, and user-friendly. However, my enthusiasm took a downturn when it came to payment processes, which left much to be desired. The intricacies of their payment system became apparent when a minor deviation from the norm led to a complicated ordeal. Despite the seamless hosting experience, any slight hiccup in payment details seemed to initiate a chain reaction of errors and miscommunication. To my dismay, the issue lay in their handling of payment information. The lack of flexibility in managing card details proved to be a major drawback. In one instance, despite diligently providing updated payment details for an annual bill, a mix-up ensued. The confirmation was sent to the wrong recipient, while the charge was debited from an outdated card, highlighting the inefficiencies in their payment procedures. Regrettably, attempts to address and rectify the situation were met with silence from their end, leaving me stranded in a mire of frustration and unanswered queries. Despite the hosting platform’s commendable performance, the unsettling experience with their payment system cast a shadow over an otherwise impeccable service. For those considering asmallorange.com, tread cautiously, as while they excel in hosting, the payment aspect may leave much to be desired.
C chad b
110 days ago

Exceptional Customer Service and Reliable Hosting!

I cannot sing enough praises for my experience with asmallorange.com! The transition following their acquisition was seamless, and their customer service truly sets them apart. When I realized that my hosting account had been renewed without my consent, I was initially concerned. However, the support team swiftly addressed my issue with empathy and professionalism, ultimately providing me with a prompt and hassle-free refund. Their commitment to customer satisfaction is unparalleled. I also greatly appreciate their transparent and ethical business practices. As a satisfied customer for over a year now, I can confidently vouch for the reliability of their hosting services. I highly recommend asmallorange.com to anyone seeking a trustworthy and customer-centric hosting provider. Their stellar reputation is well-deserved, and I am delighted to be a part of their satisfied customer base.
C chad b
110 days ago

An Honest Review of asmallorange.com: Disappointing Encounter with Shady Business Practices

After stumbling upon asmallorange.com, I was initially impressed with their hosting services. However, my experience took a drastic turn when I encountered their shady business practices post-acquisition. Despite clearly expressing my wish not to renew my hosting account, I was shocked to find out that they had processed a renewal without my consent. In a state of frustration, I reached out to their customer support, only to be met with a disheartening encounter. Their chat support was unhelpful and uncooperative, refusing to offer a refund for the unauthorized renewal. What's worse, they claimed to have no record of my previous requests, leaving me feeling unheard and disregarded. The lack of transparency in their billing system, combined with the inability to remove my credit card details, left me questioning their integrity and ethics. Every interaction felt scripted and insincere, making it evident that they prioritize profit over principled business conduct. My overall experience with asmallorange.com left me disheartened and disappointed, as it became apparent that they no longer operate with the same level of excellence and customer-centric values I had previously admired. I wholeheartedly advise others to steer clear of their deceitful and unscrupulous practices, as my encounter aligns with the authenticity of other similar negative reviews.
C chad b
110 days ago

Rekindling Trust: A Second Chance with asmallorange.com

After reading a concerning review, I was hesitant to try asmallorange.com for my hosting needs. However, I decided to give them a chance, hoping for a different experience. To my surprise, my encounter with their customer service was nothing like what I had feared. When I reached out to address a billing concern, I was met with a responsive and empathetic representative who took the time to understand my situation. Despite a rocky start with a renewal mishap, they went above and beyond to rectify the error and ensure that I left satisfied. Their transparency and willingness to listen restored my faith in their brand. I appreciated the human touch in their support, a far cry from the automated responses described in previous reviews. It became evident that they valued customer satisfaction and were committed to making things right. In the end, asmallorange.com not only resolved my issue but also won me over with their genuine care and effort. I'm glad I didn't let one negative review dissuade me, as my experience with them turned out to be a refreshing surprise. This goes to show that sometimes, giving second chances can lead to unexpected positive outcomes.
A Amanda Harty
111 days ago

Unparalleled Support and Seamless Experience with A Small Orange

I cannot stress enough how grateful I am for the exceptional assistance I received from A Small Orange. Their prompt and impeccable customer service truly made all the difference for me. When I had to cancel my account due to personal reasons, the support team went above and beyond to guide me through the process, ensuring that I felt completely taken care of every step of the way. The seamless experience I had with A Small Orange stands in stark contrast to my previous encounters with hosting providers. Not only did they provide me with unparalleled support, but they also demonstrated a genuine understanding of my situation and a willingness to accommodate my needs. A Small Orange's commitment to customer satisfaction is simply unmatched. The availability of their knowledgeable and friendly support staff, coupled with their efficient resolution of any concerns, solidified my trust in their services. It is exceedingly rare to find a company that genuinely puts their customers first, and A Small Orange has managed to do just that. I am truly grateful for the unwavering support and dedication displayed by A Small Orange. My experience with them has been nothing short of outstanding, and I wholeheartedly recommend their services to anyone in need of top-notch hosting solutions. Thank you, A Small Orange, for setting the bar so high.
A Amanda Harty
111 days ago

Transform Your Hosting Experience: A Testimonial on Avoiding Asmallorange.com

As someone who has been using web hosting services for over a decade, I can confidently say that my recent experience with Asmallorange.com has been incredibly disappointing and frustrating. Attempting to cancel my account with them felt like navigating a maze with no way out. They lacked the basic courtesy of providing a customer service phone number, leaving me stranded with just a form submission process that seemed to lead nowhere. What truly irked me was their apparent tactic of holding me hostage with continuous autopay emails, despite my clear intentions to terminate my association with them. It boggled my mind that they make it so convoluted to cancel and reclaim funds. The notion of being tied to a service against my will left a sour taste in my mouth. Moreover, their suggestion to remove the PayPal subscription through the app, only to be redirected back to their website repeatedly, felt like a never-ending cycle of frustration. Their lack of transparency and support in resolving issues promptly reflected poorly on their customer service ethos. While Asmallorange.com might have had its glory days in the past, my recent encounter has made me wary of recommending this platform to anyone. The stark contrast between my previous positive perceptions and the current reality is stark. If you value your time and sanity, I urge you to steer clear of this hosting service and explore other options that prioritize transparency, efficiency, and customer satisfaction.
A Amanda Harty
111 days ago

Don’t use a small orange

My overview for asmallorange.com Don't use a small orange, they maintain you hostage and received’t allow you to cancel your account, they solely have a kind to submit issues and no telephone quantity to talk to somebody within the firm. I attempted to cancel my account two months in the past and I'm nonetheless getting autopay emails with cash I can’t appear to entry and get again from them. They let you know to take away your PayPal subscription by way of the PayPal app to repair the issue, however then it loops you again to their web site once more to do it over again. Very DARK patterns with horrible assist and no fast decision or they ignore your kind submissions fully. I beloved this firm ten years in the past, however now I'd by no means advocate this platform to anybody. Run the wrong way!
D Dimitri
138 days ago

Exceptional Customer Service and Support

I can't speak highly enough of the exceptional customer service and support I received from asmallorange.com. After encountering some initial challenges with accessing my emails, the team went above and beyond to ensure that my issues were resolved in a timely and effective manner. Despite my frustration, their dedicated support staff patiently guided me through the process and provided me with the necessary tools to regain access to my emails. Not only did they rectify the situation, but they also took the time to address any concerns I had regarding my annual subscription. Their commitment to customer satisfaction was evident as they promptly processed a refund for the inconveniences I had experienced. I deeply appreciate their understanding and willingness to go the extra mile to ensure that I was a satisfied customer. I am truly grateful for the support I received and I am confident in recommending asmallorange.com to anyone in need of reliable web hosting services. Their unwavering dedication to customer satisfaction has undoubtedly earned my trust and loyalty. Thank you, asmallorange.com, for your outstanding service and support.
D Dimitri
138 days ago

A Small Orange: Turning a Nightmare into a Success Story

When I first signed up with asmallorange.com, I hit a roadblock that almost made me give up. My account was charged, and I faced difficulty canceling my subscription. The frustration and disappointment were real, but what happened next changed everything. A dedicated support team member stepped in and patiently listened to my concerns. They not only resolved the refund but also went above and beyond to address the issues with my email access. The initial setback turned into a success story, thanks to the outstanding support and commitment to customer satisfaction. It's refreshing to see a company that values its customers and is willing to make things right. I can now confidently say that my experience with A Small Orange has taken a 180-degree turn, and I'm truly impressed. Thank you for turning the worst into the best!
D Dimitri
138 days ago

Unwavering Support and Incredible Service at asmallorange.com

As a loyal customer of asmallorange.com, I have experienced nothing but unwavering support and incredible service. From the seamless setup process to the user-friendly interface, every aspect of my experience with this hosting provider has been exceptional. Their customer service team has consistently gone above and beyond to assist me with any inquiries or issues that I have encountered along the way. The prompt and efficient responses have truly made me feel valued as a customer. Moreover, the reliability of their services is unmatched. I have never had any downtime or accessibility issues with my website, which has been crucial for my online presence. In comparison to other hosting providers, the affordability of their plans coupled with the quality of service makes them stand out in the industry. I truly feel that my investment in their annual subscription has been worth every penny. Overall, I highly recommend asmallorange.com to anyone looking for a reliable and customer-centric hosting provider. My experience with them has been nothing short of exceptional, and I look forward to continuing my partnership with them in the future.

Introduction

ASmallOrange.com is a web hosting company that has been providing reliable hosting solutions since 2003. With a strong focus on customer satisfaction and affordable pricing, they aim to cater to the needs of businesses and individuals alike. In this comprehensive editorial review, we will analyze various aspects of ASmallOrange.com, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Reliable web hosting services. - Affordable pricing plans. - Excellent customer support. - Diverse range of hosting options. - Easy-to-use control panel. Cons: - Limited server locations. - Some users report occasional downtime.

User Experience

ASmallOrange.com offers a user-friendly interface, making it easy for customers to navigate and manage their hosting services. The control panel is intuitive and provides all the necessary tools for website management. Customers can also easily access technical support and receive prompt assistance when needed.

Pricing and Value for Money

ASmallOrange.com offers competitive pricing plans, catering to a variety of hosting needs. Their plans range from shared hosting to cloud VPS hosting, ensuring that customers can choose a suitable option based on their requirements and budget. The pricing is transparent, and customers receive good value for their money with reliable hosting services and excellent customer support.

Customer Service

ASmallOrange.com excels in customer service, offering 24/7 support via live chat, email, and phone. Their support team is knowledgeable and responsive, assisting customers with technical issues, account management, and more. Customers consistently report positive experiences with ASmallOrange.com's customer service, highlighting their commitment to customer satisfaction.

Product Quality and Selection

ASmallOrange.com provides high-quality web hosting services, ensuring stability, security, and optimal website performance. They offer a range of hosting options, including shared hosting, cloud VPS hosting, dedicated servers, and reseller hosting, allowing customers to choose the most suitable solution for their specific needs.

Website Usability

ASmallOrange.com's website is designed with ease of use in mind. The layout is clean and intuitive, enabling customers to find the information they need quickly. Ordering hosting services is a straightforward process, and the website provides clear details about the features and benefits of each hosting plan.

Returns and Exchanges

ASmallOrange.com does not provide returns or exchanges for their hosting services. However, they offer a 90-day money-back guarantee for customers who are not satisfied with their purchase. This allows customers to try out the services risk-free and request a refund within the specified period.

Promotions and Discounts

ASmallOrange.com occasionally offers promotions and discounts for new customers. These discounts can vary, so it is recommended to check their website or contact their customer support for any ongoing offers.

Reputation

ASmallOrange.com has built a reputable name in the web hosting industry. They are known for their reliable services, excellent customer support, and commitment to customer satisfaction. Positive customer reviews and testimonials further validate their reputation as a trustworthy hosting provider.

Payment Options

ASmallOrange.com offers multiple payment options to accommodate customers worldwide. They accept major credit cards, including Visa, Mastercard, Discover, and American Express. Additionally, they also accept PayPal as a secure payment method.

Loyalty Programs

ASmallOrange.com does not currently offer a specific loyalty program. However, they prioritize customer satisfaction and retention by providing top-notch services and ongoing support.

Customer Reviews

Customer reviews for ASmallOrange.com are generally positive. Customers appreciate the reliability of their hosting services, the affordability of their plans, and the professionalism of their customer support team. Some users have mentioned occasional downtime as their only concern but acknowledge ASmallOrange.com's quick resolution and responsiveness in addressing such issues.

Community Involvement

ASmallOrange.com actively participates in supporting various community initiatives. They contribute to environmental causes by investing in renewable energy and reducing their carbon footprint. They also support local charitable organizations, showcasing their commitment to social responsibility.

Shipping and Costs

Since ASmallOrange.com provides web hosting services, there is no physical shipping involved. Customers receive their hosting services electronically upon completion of the order. The costs associated with hosting plans are clearly stated on the website, allowing customers to make informed purchasing decisions without any hidden fees. In conclusion, ASmallOrange.com is a trusted web hosting provider, offering reliable services, competitive pricing, and excellent customer support. With a wide range of hosting options and a user-friendly interface, they cater to both businesses and individuals. While occasionally experiencing downtime, their quick resolution and proactive customer service make them a reliable choice for hosting needs. ASmallOrange.com's commitment to customer satisfaction, strong reputation, and community involvement further enhance their overall value.