Asos Reviews

Voted Average (3/5)

56 Votes

56 Reviews

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In the Big Sales category

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14% users rated Terrible
39% users rated Poor
5% users rated Average
2% users rated Very Good
39% users rated Excellent
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F Faye Kedney
1 days ago

Poor service

My review for asos.com Received Allsaints boots from ASOS, birthday gift for my daughter and they were not in the original packaging and the box provided was awful. No way could I wrap and give as a gift! Contacted ASOS via chat to ask if they could send me the original box. Told to return the item and order again, with 10% discount. However, the boot is out of stock in the size I needed. I asked if I could be refunded the 10% on this order. Answer no! I asked for a contact number to speak to a person. Apparently ASOS only have a live chat platform to resolve customer issues. Told the resolution is to return the boots. That’s me done with ASOS. It’s becoming like an expensive version of SHEIN!
L Lisa
1 days ago

Been a loyal customer for years and…

My review for asos.com Been a loyal customer for years and they never disappoint. Great assortment for skincare, shoes and clothing. Good return policy when needed and always had good experiences with customer service.
A Anna
1 days ago

stay away

My review for asos.com I have placed order which did not arrive on time so I contacted customer care. They promised that the parcel would be delivered on the following day but it has never happened and parcel tracking has disappeared. I have not received any communication or credit card refund. If you expect positive experience stay away from this retailer. I have ordered item which I really wanted to buy so I am frustrated...
C Consumer
1 days ago

Pointless aftercare attempt

My review for asos.com Brough a jacket in September advertised as 20k waterproofWore it in the rain for first time in February absolutely terrible. Not waterproof. Spoke to the CS chat and explained Arranged for the item to be sent back now being informed outside of returns window and attempts of using the chat after have been terribly slow to the point of waiting for over 5 minutes for responses.70 quid down and terrible customer service to match the inferior products sold on this site Just want them to call or email rather than fight with a "bot" until transferred to a person albeit slow and get cut
D darren
2 days ago

Wrong product no updates on my return…

My review for asos.com Wrong product no updates on my return and i have waited -10 calendar days. Good company if you want to be an Item but when you have a problem there is no one to talk to on the phone and no one cares. I will not recommend ASOS as a company and I will not buy from them again. Have to report them to my bank.
J Jay
2 days ago

Shipping issues, but great customer care

My review for asos.com Unfortunately, I had some issues with a lost package, but the customer care person on the chat was extremely kind and quick to resolve my issue!,
A Alketa Muzhaqi
2 days ago

Be careful what you order from them.

My review for asos.com Be careful what you order from them. I did order a pair of boots, I couldn't fit my foot in one of boots and never tried the other and returned them in the same day as they were delivered Although I received an email saying they couldn't accept my return as the shoes have been worn. I am very upset and I will never again buy anything from them. I think anyone can tell when a leather shoe is worn as it has clear evidence. I will post here the picktures of the pair I ordered and I could never return even if they dont fit me
J Jo Godden
2 days ago

Fantastic customer service

My review for asos.com Fantastic customer service. Anisha (sorry if I've spelt it wrong) sorted a return that I'd completely messed up.
N Nicola
3 days ago

Very good customer service

My review for asos.com Very good customer service regarding returning a pair of faulty trainers. Persevered with me and was very helpful. Thank you.
B Becky B
4 days ago

Very good services usually very quick…

My review for asos.com Very good services usually very quick delivery and good quality items. I had an issue with a courier not delivering my item and they resolved it very quickly and efficiently Ankit was very polite and helpful on the chat.
M Muhammad Zeeshan Yahyah
4 days ago

Unbeatable Prices

My review for asos.com Always on good price, discounts & extra discount offers. 60% of my wardrobe is from ASOS. I would only suggest 1). RETURNS COLLECTION FROM HOME because EVRI shop in my area always has excuses. Other couriers are little far away from me. Maybe there's already a facility but I didn't use.2). Start selling children stuff like men & Women.
C Consumer
4 days ago

Delivery problems

My review for asos.com I’ve been a customer for a while & all was good but if they are using Hived to deliver I won’t use again
S Shaun
5 days ago

Unacceptable service

My review for asos.com Paid next day delivery for 30th Jan delivery, ordered shirt for funeral. Order never arrived I contacted asos a week later to say it still hadn't turned up and I didn't want it anymore, please refund me. 20th of Feb still no refund I contact them again they had received the parcel back but not refunded me and I now have to wait a further 10 days. They also only initiated a refund for the item and not the next day delivery I had to complain again to get the delivery refunded. Never shopping here again.
C Carl
6 days ago

Lesser warranties than buying direct from brands

My review for asos.com Bought a North Face puffer here for £300 which is coming away at the stitches just over a year from buying it. I checked North Face website and they offer a 2 year warranty on all products and say to go back to the retailer… when I spoke to ASOS they said they don’t honour this, even though it’s literally on North Face’s website. ASOS is fine for cheap stuff that you expect to shrink/fade straight away, but I wouldn’t buy anything expensive here again.
A Alicia Foley
6 days ago

Rose was an angel

My review for asos.com Rose was an angel, clear and efficient. Having used the chat room before and not getting anywhere it was a breeze to be helped by Rose.

Introduction

Asos.com is one of the largest online shopping destinations for fashion and beauty products worldwide. The company was founded in 2000 and has since gained a strong reputation for offering trendy and affordable clothing for men and women. Asos.com stands out due to its extensive collection of products and its focus on providing excellent customer service.

Pros and Cons

Pros: - Huge variety of products - Affordable prices - Generous promotions and discounts - Excellent customer service Cons: - Quality of products may not always meet expectations - No physical store locations - Shipping can be slow in some areas

User Experience

Asos.com provides a user-friendly shopping interface that is easy to navigate. The site allows users to search for products by category, brand, or even specific keyword. Browsing products is simple, and the website provides helpful images and product descriptions to aid in decision-making.

Pricing and Value for Money

While there are occasional price hikes, overall, Asos.com offers affordable products that share equal quality with many of their pricier counterparts. Additionally, the website provides customers with frequent discounts and deals ? including free shipping, and percentage discounts.

Alternatives

Asos.com remains one of the major online retail destinations for fashion and beauty products worldwide. Some popular alternatives include Zara, H&M, and Urban Outfitters.

Customer Service

One of the major distinguishing features of Asos.com is their impeccable customer service record. The website offers customer support via chat, email, and social media channels, making it easy for customers to get help when they need it.

Product Quality and Selection

Asos.com offers a vast selection of clothing and beauty products from top brands and emerging labels. Quality levels vary depending on individual product manufacturers, but the company upholds a rigorous quality standard to ensure customer satisfaction.

Website Usability

Asos.com is designed to be user-friendly, with quick and easy filtering and sorting options. The website is straightforward, with a clear layout and intuitive navigation.

Returns and Exchanges

Asos.com offers hassle-free returns and exchanges on all of their products. Customers can return products within 28 days of purchase, free of charge. The company provides detailed instructions and guidelines to ensure that the return process is swift and reliable.

Promotions and Discounts

Asos.com provides frequent promotions and discounts on their products. Customers can benefit from free shipping, percentage discounts, and buy one, get one deals on selected items.

Reputation

Asos.com has built a solid reputation within the fashion industry for offering affordable products that are both trendy and stylish. Their commitment to excellent customer service also sets them above the competition.

Payment Options

Asos.com accepts a variety of payment options, including major credit cards and PayPal. The website is also equipped with security features that ensure that customer information is safe from fraud and theft.

Loyalty Programs

Asos.com does not currently offer a loyalty program for regular customers. However, the company periodically provides discounts and bonus points to customers who refer their friends and family members to the website.

Customer Reviews

Asos.com relies heavily on customer feedback to maintain high quality standards. Customers can leave product reviews and ratings on the website to help fellow shoppers make informed purchase decisions.

Community Involvement

Asos.com is known for its active involvement in social responsibility programs that champion diversity, sustainability, and positive change.

Shipping and Costs

Asos.com offers free standard shipping for orders over a certain amount, while standard shipping rates apply to orders below that threshold. Shipping times vary depending on the destination, ranging from 2 to 6 business days for domestic orders, and 7 to 14 business days for international orders. Customers can track their purchases using the website's shipping tracking feature. Overall, Asos.com offers an extensive array of products at affordable prices, coupled with excellent customer service and a commitment to social responsibility. While there may be minor drawbacks ? such as varying product quality and slow shipping times in some areas ? the advantages of shopping at Asos.com vastly outweigh the cons.