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Rate Asos
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39% users rated Poor
5% users rated Average
2% users rated Very Good
39% users rated Excellent
F
Faye Kedney
Poor service
My review for asos.com Received Allsaints boots from ASOS, birthday gift for my daughter and they were not in the original packaging and the box provided was awful. No way could I wrap and give as a gift! Contacted ASOS via chat to ask if they could send me the original box. Told to return the item and order again, with 10% discount. However, the boot is out of stock in the size I needed. I asked if I could be refunded the 10% on this order. Answer no! I asked for a contact number to speak to a person. Apparently ASOS only have a live chat platform to resolve customer issues. Told the resolution is to return the boots. That’s me done with ASOS. It’s becoming like an expensive version of SHEIN! L
Lisa
Been a loyal customer for years and…
My review for asos.com Been a loyal customer for years and they never disappoint. Great assortment for skincare, shoes and clothing. Good return policy when needed and always had good experiences with customer service. A
Anna
stay away
My review for asos.com I have placed order which did not arrive on time so I contacted customer care. They promised that the parcel would be delivered on the following day but it has never happened and parcel tracking has disappeared. I have not received any communication or credit card refund. If you expect positive experience stay away from this retailer. I have ordered item which I really wanted to buy so I am frustrated... C
Consumer
Pointless aftercare attempt
My review for asos.com Brough a jacket in September advertised as 20k waterproofWore it in the rain for first time in February absolutely terrible. Not waterproof. Spoke to the CS chat and explained Arranged for the item to be sent back now being informed outside of returns window and attempts of using the chat after have been terribly slow to the point of waiting for over 5 minutes for responses.70 quid down and terrible customer service to match the inferior products sold on this site Just want them to call or email rather than fight with a "bot" until transferred to a person albeit slow and get cut D
darren
Wrong product no updates on my return…
My review for asos.com Wrong product no updates on my return and i have waited -10 calendar days. Good company if you want to be an Item but when you have a problem there is no one to talk to on the phone and no one cares. I will not recommend ASOS as a company and I will not buy from them again. Have to report them to my bank. J
Jay
Shipping issues, but great customer care
My review for asos.com Unfortunately, I had some issues with a lost package, but the customer care person on the chat was extremely kind and quick to resolve my issue!, A
Alketa Muzhaqi
Be careful what you order from them.
My review for asos.com Be careful what you order from them. I did order a pair of boots, I couldn't fit my foot in one of boots and never tried the other and returned them in the same day as they were delivered Although I received an email saying they couldn't accept my return as the shoes have been worn. I am very upset and I will never again buy anything from them. I think anyone can tell when a leather shoe is worn as it has clear evidence. I will post here the picktures of the pair I ordered and I could never return even if they dont fit me J
Jo Godden
Fantastic customer service
My review for asos.com Fantastic customer service. Anisha (sorry if I've spelt it wrong) sorted a return that I'd completely messed up. N
Nicola
Very good customer service
My review for asos.com Very good customer service regarding returning a pair of faulty trainers. Persevered with me and was very helpful. Thank you. B
Becky B
Very good services usually very quick…
My review for asos.com Very good services usually very quick delivery and good quality items. I had an issue with a courier not delivering my item and they resolved it very quickly and efficiently Ankit was very polite and helpful on the chat. M
Muhammad Zeeshan Yahyah
Unbeatable Prices
My review for asos.com Always on good price, discounts & extra discount offers. 60% of my wardrobe is from ASOS. I would only suggest 1). RETURNS COLLECTION FROM HOME because EVRI shop in my area always has excuses. Other couriers are little far away from me. Maybe there's already a facility but I didn't use.2). Start selling children stuff like men & Women. C
Consumer
Delivery problems
My review for asos.com I’ve been a customer for a while & all was good but if they are using Hived to deliver I won’t use again S
Shaun
Unacceptable service
My review for asos.com Paid next day delivery for 30th Jan delivery, ordered shirt for funeral. Order never arrived I contacted asos a week later to say it still hadn't turned up and I didn't want it anymore, please refund me. 20th of Feb still no refund I contact them again they had received the parcel back but not refunded me and I now have to wait a further 10 days. They also only initiated a refund for the item and not the next day delivery I had to complain again to get the delivery refunded. Never shopping here again. C
Carl
Lesser warranties than buying direct from brands
My review for asos.com Bought a North Face puffer here for £300 which is coming away at the stitches just over a year from buying it. I checked North Face website and they offer a 2 year warranty on all products and say to go back to the retailer… when I spoke to ASOS they said they don’t honour this, even though it’s literally on North Face’s website. ASOS is fine for cheap stuff that you expect to shrink/fade straight away, but I wouldn’t buy anything expensive here again. A
Alicia Foley
Rose was an angel
My review for asos.com Rose was an angel, clear and efficient. Having used the chat room before and not getting anywhere it was a breeze to be helped by Rose.
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