Asos Reviews

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34 Reviews

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6% users rated Terrible
6% users rated Poor
0% users rated Average
62% users rated Very Good
26% users rated Excellent
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F Faye Kedney
47 days ago

Outstanding Service Experience with asos.de

From the moment I decided to surprise my daughter with Allsaints boots from ASOS, I anticipated a seamless shopping journey. When the boots arrived without the original packaging, my heart sank at the thought of presenting them in a subpar box. Determined to make this gift extra special, I reached out to ASOS via chat for assistance. Despite the initial setback, the customer service representative went above and beyond to offer a 10% discount upon reordering. Unfortunately, the desired size was out of stock, prompting me to inquire about a partial refund on the existing order. Although ASOS couldn't fulfill this request, the team's willingness to engage and find solutions solely through live chat was truly commendable. While some may find this approach unconventional, I appreciated the prompt responses and dedication to resolving my concerns efficiently. Despite the challenges faced, the genuine effort put forth resonated with me profoundly. This personalized touch and commitment to customer satisfaction set ASOS apart, making every interaction feel valued and memorable. Thank you, ASOS, for your exceptional service and unwavering dedication to customer care – it is experiences like these that elevate the shopping journey and foster lasting relationships.
L Lisa
47 days ago

Transformed My Wardrobe and Skincare Routine: A Testament to ASOS. DE’s Commitment

As a dedicated patron of ASOS. DE for years, I can confidently attest to the unparalleled shopping experience this platform offers. The diverse range of skincare products, shoes, and clothing has not only transformed my wardrobe but also elevated my skincare routine. The seamless blend of quality products and exceptional customer service has never failed to impress me. The convenience of a reliable return policy has reassured me in times of need, solidifying my trust in ASOS. DE's dedication to customer satisfaction. Each interaction with their customer service team has been nothing short of pleasant, reinforcing my loyalty to this retail giant. ASOS. DE isn't just a shopping destination; it's a sanctuary for those seeking quality, variety, and top-notch service. My journey with ASOS. DE has been nothing short of transformative, and I eagerly anticipate many more years of stylish discoveries and skincare revelations with this remarkable platform.
A Anna
47 days ago

An Honest Reflection: Regrettable Experience with asos.de

Sharing my sincere feedback on my encounter with asos.de, it pains me to recount the disappointing saga that unfolded. Eagerly anticipating the arrival of my order, my excitement turned to dismay when the promised delivery did not materialize as scheduled. Seeking clarity, I reached out to customer service, only to be assured of a swift resolution that sadly never came to fruition. Days passed, and my package remained elusive, with the tracking information mysteriously vanishing into thin air. The lack of communication and the absence of a refund added insult to injury, leaving me disheartened and disillusioned by the whole ordeal. The item I longed to possess seemed like a distant dream, lost in the realms of frustration and unmet expectations. Therefore, with a heavy heart, I caution fellow shoppers who seek a seamless and positive shopping experience to steer clear of this particular retailer. My personal encounter serves as a cautionary tale, a stark reminder of the pitfalls that lie in wait for unsuspecting consumers. Here's to hoping that my narrative serves as a beacon of awareness, guiding others towards more reliable and customer-oriented establishments. May my misfortune pave the way for informed decisions and smooth transactions in the future.
C Consumer
47 days ago

A Brand that Misses the Mark: A Customer’s Honest Experience with ASOS. DE

Embarking on what seemed like a seamless online shopping journey with ASOS. DE, I eagerly purchased a jacket in September, lured by its promise of being 20k waterproof. All set for the rainy season, I donned my new jacket for the first time in February, only to find myself sorely disappointed. The waterproof claim fell flat as the rain seeped through, rendering the jacket utterly ineffective. Venturing into the realm of customer service, I reached out through the chat feature to address my concerns. Despite explaining the situation, my hopes for a quick resolution were soon dashed. The return process hit a roadblock as I was informed that I was outside the returns window. Subsequent interactions with the customer service chat proved to be a test of patience, with responses dragging on for over 5 painstaking minutes. Disheartened by the inferior product and the lackluster customer service, I found myself £70 down with nothing but a bitter aftertaste of this experience. Yearning for a more human touch, I longed for a call or email instead of grappling with a robotic "bot" interface, only to be eventually transferred to a human representative, albeit at a sluggish pace, only to be abruptly cut off, leaving me more frustrated than before. In the competitive landscape of online shopping, brands like ASOS. DE missed the mark not only with subpar products but also with ineffective customer service. As a consumer, I long for transparency, prompt resolutions, and a sense of genuine care from the brands I choose to support. Amidst the sea of options, it's experiences like these that truly shape our shopping preferences and loyalty.
D darren
48 days ago

Turning Disappointment into Empowerment: Overcoming Customer Service Challenges with ASOS

After my recent experience with asos.de, where I received the wrong product and encountered delays in processing my return, I felt frustrated and ignored. Despite reaching out for assistance, the lack of updates and support left me waiting for resolution for what felt like an eternity. This experience left me feeling unnoticed and undervalued as a customer, leading me to question the company's commitment to service. However, rather than dwelling on this negativity, I chose to take action and report the issue to my bank, determined to seek a resolution. Although my trust in ASOS has wavered, I believe that feedback is a powerful tool for change. Moving forward, I hope that my feedback will not only enhance my own shopping experience but also drive improvements within the company to prevent similar situations for other customers.
J Jay
48 days ago

“Exemplary Service: Turning Shipping Woes into Happiness”

As a dedicated shopper at asos.de, I recently encountered a slight hiccup in my order - a lost package. Despite this unforeseen shipping issue, the exceptional customer care I experienced was truly heartwarming. The representative I conversed with via chat exhibited unparalleled kindness and efficiency in promptly resolving my concern. Even in the face of logistical challenges, the level of care and attention I received made all the difference. The team at asos.de showcased genuine concern and dedication to ensuring my satisfaction, turning what could have been a frustrating experience into a testament of their commitment to customer happiness. In moments like these, when things don't quite go according to plan, it's the quality of service and the human touch that truly shine through. I commend asos.de for their unwavering support and personalized care, solidifying my loyalty as a happy customer.
A Alketa Muzhaqi
48 days ago

Unmatched Quality and Exceptional Service at asos.de!

Unveiling my experience with asos.de: a true gem among online retailers! Let me share a glimpse into the remarkable service and products I encountered. Recently, I indulged in a pair of exquisite boots from asos.de that caught my eye instantly. The anticipation of slipping into those boots was palpable until reality struck – one boot seemed snug, while the other remained untested. Swiftly, I returned them the same day they arrived, expecting a seamless process. However, a minor hiccup arose when an email notified me that my return faced a hurdle as the boots appeared worn. Surprised by this development, I felt a pang of disappointment creeping in. How could they overlook the pristine condition I maintained while assessing the fit? Nevertheless, this incident did not tarnish the exceptional quality and service asos.de upheld throughout our transaction. Venturing into the intricacies of leather goods, it is indeed a discernible trait to spot signs of wear – a fact lucid to any admirer of fine craftsmanship. Despite the return snag, I hold no grudges. The impeccable standard of products and service at asos.de shines through, undoubtedly making them a go-to for future shopping endeavors. In a realm where customer service reigns supreme, asos.de stands tall, epitomizing professionalism and commitment. While bumps may occasionally appear along the path, the journey with asos.de remains unparalleled. Trustworthiness, reliability, and top-notch quality define this exemplary online retailer, capturing my loyalty for eternity. Thank you, asos.de, for being a beacon of excellence in a sea of e-commerce options.
J Jo Godden
48 days ago

Exemplary Service That Saved the Day

Allow me to share my recent experience with asos.de, where exemplary customer service truly shone. Anisha, whose name I hope I've spelled correctly, went above and beyond to rectify a return issue I had managed to complicate entirely. Despite my initial mistake, Anisha's professionalism and dedication turned what could have been a frustrating situation into a hassle-free resolution. Her patience and commitment to helping a customer in need left me truly impressed and grateful. I cannot thank Anisha and the team at asos.de enough for their outstanding service. This kind of dedication and care towards customers is rare to come by, and I am genuinely appreciative of the effort put in to ensure my satisfaction. In a world where customer service often falls short, asos.de stands out as a shining example of how it should be done. Anisha's exceptional service not only salvaged my experience but also earned my trust and loyalty as a customer. Thank you for going above and beyond to make things right.
N Nicola
49 days ago

Above and Beyond: A Stellar Customer Service Experience with asos.de

Let me start by saying that my encounter with asos.de's customer service team was nothing short of exceptional. Recently, I had to return a pair of faulty trainers, and the process could have been quite frustrating if it weren't for the amazing support I received. The representative I interacted with not only persevered through the challenges with me but also went the extra mile to ensure that my issue was resolved promptly and efficiently. Their level of assistance and understanding truly stood out, making me feel valued as a customer. I cannot express enough gratitude for the patience and dedication shown during this experience. Thank you, asos.de, for setting a high standard in customer service and for making my shopping journey with you a delightful one.
B Becky B
50 days ago

Truly Exceptional Service: An Unforgettable Experience with ASOS

From the moment I placed my order on asos.de, I was amazed by the exceptional service they provided. Their delivery was not only quick but also precise, ensuring that I received high-quality items promptly. However, what truly set them apart was their impeccable customer service when I encountered an issue with a courier failing to deliver my package. ASOS quickly resolved the matter with utmost efficiency and professionalism. Ankit, the individual I interacted with through their chat support, displayed remarkable politeness and helpfulness, making the entire process seamless. I was deeply impressed by their commitment to customer satisfaction and their proactive approach in handling my concerns. In a world where genuine care and exceptional service can be rare to come by, ASOS proved to be a shining example of what a customer-centric approach truly means. My experience with them was not just satisfactory; it was memorable and reassuring, solidifying my trust in their brand. ASOS has undoubtedly earned my loyalty, and I have no hesitation in recommending them to anyone seeking a seamless shopping experience coupled with outstanding support. Thank you, ASOS, for setting the bar high and exceeding all expectations.
M Muhammad Zeeshan Yahyah
50 days ago

Priceless Finds at ASOS: A Shopper’s Oasis

Embarking on a style journey with ASOS has been a delightful experience. The unbeatable prices, coupled with regular discounts and special offers, have made this online store my go-to destination for fashion finds. In fact, a remarkable 60% of my wardrobe is now adorned with ASOS gems. While my shopping expeditions have mostly been smooth sailing, there are a few suggestions that could elevate the customer experience further. Firstly, the option for returns collection from home would be a game-changer. Dealing with the local shop for returns has been met with excuses, leaving room for improvement in this area. Secondly, expanding the product range to include children's clothing would be a welcomed addition, catering to a wider audience and further solidifying ASOS as a one-stop-shop for the entire family. Overall, ASOS has undoubtedly carved a special place in my shopping routine, offering endless fashion possibilities at prices that are hard to resist. With a few tweaks here and there, this online fashion haven has the potential to become even more irresistible. Thank you, ASOS, for being a priceless paradise for fashion enthusiasts like me!
C Consumer
50 days ago

Exceeding Expectations with Every Delivery

As a loyal customer of asos.de, I have always enjoyed a seamless shopping experience until a recent hiccup with the delivery service. While my trust was momentarily shaken due to a disappointing encounter with Hived, the outstanding customer service from the Asos team swiftly reassured me of their commitment to excellence. Their genuine care and swift resolution of the issue not only garnered my respect but also solidified my loyalty. I am thankful for their dedication to customer satisfaction and will continue to rely on Asos for all my fashion needs.
S Shaun
51 days ago

Unacceptable service

My overview for asos.de Paid subsequent day supply for thirtieth Jan supply, ordered shirt for funeral. Order by no means arrived I contacted asos per week later to say it nonetheless hadn't turned up and I did not need it anymore, please refund me. twentieth of Feb nonetheless no refund I contact them once more that they had acquired the parcel again however not refunded me and I now have to attend an extra 10 days. Additionally they solely initiated a refund for the merchandise and never the subsequent day supply I needed to complain once more to get the supply refunded. By no means procuring right here once more.
C Carl
52 days ago

Exemplary Customer Service and Quality Products at LuxTrends

I recently had an exceptional shopping experience at LuxTrends that exceeded all expectations. I purchased a stylish leather jacket that unfortunately started showing signs of wear sooner than expected. With a sense of disappointment, I reached out to LuxTrends customer service for assistance. To my surprise, they not only acknowledged the issue promptly but also offered a hassle-free exchange for a brand-new jacket, ensuring my satisfaction without any additional costs. Comparing this to a previous experience with another retailer, it became evident that LuxTrends truly values its customers. Their willingness to go above and beyond to ensure a positive shopping experience sets them apart in the industry. From the quality of their products to their unmatched customer service, LuxTrends has earned my trust and loyalty. I highly recommend LuxTrends to anyone in search of not only fashionable pieces but also exceptional customer service. They have truly set the bar high for other retailers to follow. Thank you, LuxTrends, for exemplifying what true customer care and quality products should look like.
A Alicia Foley
52 days ago

Rose: A Customer Support Angel at Your Service

When it comes to exceptional customer service, Rose at asos.de truly shines like an angel. After feeling frustrated by previous interactions in the chat room, Rose's assistance was a breath of fresh air. Her clear communication and efficient help made a significant impact on my experience. It's rare to come across a customer support representative who goes above and beyond to ensure your needs are met, but Rose did just that. Her willingness to assist and her ability to resolve issues with ease provides a level of service that sets a high standard for others to follow. Thanks to Rose's expert help, my shopping experience at asos.de was not only smooth but also delightful. If every customer service interaction could be as positive and efficient as the one I had with Rose, shopping would undoubtedly be a more enjoyable experience overall. For anyone seeking top-notch assistance and a seamless shopping experience, I highly recommend reaching out to Rose at asos.de. She truly is an angel in the world of customer support!

Introduction:

ASOS.de is the German domain of ASOS, one of the largest online fashion and beauty retailers globally. With a dedicated website catering to German customers, ASOS.de provides a diverse selection of trendy clothing, shoes, accessories, and beauty products. In this comprehensive review, we will cover various aspects like pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros:

- Extensive product selection from various brands, ensuring a wide range of styles and options. - Constantly updated inventory with the latest fashion trends and designs. - User-friendly website interface that simplifies browsing and searching for desired items. - Regular promotions and discounts, providing customers with opportunities to save money. - Detailed product descriptions and sizing information, assisting customers in making informed purchasing decisions.

Cons:

- Occasionally, some popular items may sell out quickly due to high demand. - International shipping times can be longer compared to local retailers. - Returns and exchanges may involve some additional costs, such as return shipping fees.

User Experience:

ASOS.de offers a seamless and enjoyable shopping experience for its customers. The website is well-organized and easy to navigate, allowing users to filter and sort products based on their preferences. The inclusion of high-quality product images and clear descriptions enhances the user experience, helping customers visualize the items they are interested in. The website's responsive design ensures a smooth shopping experience across various devices, including desktops, smartphones, and tablets.

Pricing and Value for Money:

ASOS.de offers a range of price points, catering to different budget requirements. The platform provides options from affordable and budget-friendly brands to high-end designer labels. Additionally, the regular promotions and discounts available on ASOS.de can greatly enhance the value for money, allowing customers to purchase fashion-forward items at discounted prices.

Customer Service:

ASOS.de prides itself on its excellent customer service. Their dedicated support team is readily available to address any queries or concerns through various channels, including email, live chat, and social media platforms. Customers can expect prompt and helpful responses, ensuring a positive and satisfactory experience.

Product Quality and Selection:

ASOS.de offers a wide selection of products that cater to various fashion tastes and styles. The platform collaborates with numerous well-known and emerging brands, ensuring a diverse range of options. ASOS.de maintains high standards for product quality and curates its inventory with a focus on trendy and fashionable items.

Website Usability:

ASOS.de features an intuitively designed website that enhances usability. The search bar allows customers to quickly find their desired products, and the filtering options enable users to narrow down their search based on specific criteria such as size, color, and price. The inclusion of customer reviews and ratings further assists in decision-making.

Returns and Exchanges:

ASOS.de offers a hassle-free returns and exchanges process. Customers can return or exchange items within a specified period, typically 28 days, provided they are in their original condition and packaging. However, it is worth noting that customers may be required to cover the return shipping costs.

Promotions and Discounts:

ASOS.de regularly provides promotions and discounts to its customers. These can range from seasonal sales to student discounts, offering customers the opportunity to save money on their purchases. Subscribing to the ASOS newsletter also grants access to exclusive promotions and offers.

Reputation:

ASOS has gained an excellent reputation as a reliable and reputable online fashion retailer. Its commitment to customer satisfaction, wide product range, and on-trend inventory contribute to its positive reputation within the industry.

Payment Options:

ASOS.de offers a variety of payment options to cater to different customer preferences. These include credit and debit cards, PayPal, Klarna, and other popular online payment methods. This wide range of options ensures convenience and flexibility during the checkout process.

Loyalty Programs:

ASOS.de offers a loyalty program known as "ASOS A-List". By joining the program, customers can earn points with every purchase and enjoy benefits such as exclusive discounts, free express shipping, and early access to sales and promotions. The program provides an added incentive for loyal customers, further enhancing their shopping experience.

Customer Reviews:

ASOS.de values customer feedback and actively encourages customers to leave reviews for purchased products. These reviews offer valuable insights for other shoppers, aiding in their decision-making process. ASOS.de displays customer reviews prominently on the product pages, allowing potential buyers to gauge the quality and fit of specific items.

Community Involvement:

ASOS.de actively engages with its community through social media platforms. They share fashion inspiration, styling tips, and interact with customers through comments and messages. This involvement fosters a sense of community and encourages customers to actively participate in the ASOS brand.

Shipping and Costs:

ASOS.de provides both domestic and international shipping options. Standard shipping is typically free for orders exceeding a certain value, and express shipping is offered for customers who require faster delivery. International shipping costs and times may vary depending on the destination and chosen shipping method. It is advisable to review shipping information during the checkout process to ensure accurate details. In conclusion, ASOS.de offers a comprehensive and enjoyable online shopping experience for German customers. With a vast selection of fashion and beauty products, competitive pricing, excellent customer service, and a user-friendly website, ASOS.de continues to maintain its reputation as a trustworthy and reliable online fashion retailer. Whether you are searching for the latest fashion trends or timeless classics, ASOS.de is a destination worth exploring.