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2% users rated Poor
2% users rated Average
3% users rated Very Good
58% users rated Excellent
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Faye Kedney
A Heartfelt Redemption: My Transformational Experience with ASOS.fr
I recently had an intriguing encounter with ASOS.fr while purchasing Allsaints boots for my daughter's birthday. When the boots arrived sans original packaging and in a subpar box, my excitement deflated. How could I gift such a poorly presented item? Frustrated but hopeful, I reached out to ASOS via chat, seeking a resolution. Initially offered a 10% discount on a new order after returning the item, I faced another hurdle - the boots were out of stock in the required size. Disappointed, I inquired about merely refunding the 10% on the current order, only to receive a firm denial. As I yearned for a human touch in resolving this, ASOS's reliance solely on live chat left me disheartened. The suggestion to return the boots truly tested my patience, prompting me to draw a reluctant line with ASOS. My once-beloved shopping destination was starting to resemble a pricier version of SHEIN. Even amidst this disappointment, I reflect on the importance of customer service and the impact it has on brand loyalty. ASOS had the opportunity to turn a negative experience around, yet faltered in providing a satisfactory solution to a loyal patron. While my journey with ASOS appears to have ended, I hold onto hope for better customer care experiences in the future. Thank you, ASOS, for teaching me the value of quality service and the pivotal role it plays in shaping customer satisfaction and loyalty. L
Lisa
Transformed My Wardrobe and Skincare Routine: An Unwavering Loyalty to ASOS
Hailing from a place of genuine admiration, let me share my journey as a devoted ASOS customer. For years, ASOS has been my ultimate destination for all things fashion and skincare. With an unparalleled variety of clothing, shoes, and skincare products, ASOS consistently exceeds my expectations. Not only does ASOS cater to my fashion needs, but their skincare collection has also become an integral part of my daily routine, elevating my self-care rituals to new heights. The convenience of finding everything I need in one place has simplified my shopping experience and saved me precious time. Moreover, ASOS's impeccable customer service and flexible return policy have been saviors in times of need, ensuring that every interaction with the brand is nothing short of delightful. Their dedication to customer satisfaction shines through in every aspect of their service, solidifying my loyalty to ASOS. In essence, ASOS has not just been a shopping destination for me; it has transformed my wardrobe and skincare routine, elevating my style and self-care game. Thank you, ASOS, for being the consistent beacon of quality and style in my life. A
Anna
Turning a Disappointment into a Lesson Learned: My Honest Review of asos.fr
Often, online shopping experiences can be a mix of excitement and apprehension. When I placed an order on asos.fr, the anticipation of receiving my item was high. However, what followed was a series of letdowns that left me feeling frustrated and disheartened. The promised delivery date came and went without a sign of my parcel. Concerned, I reached out to their customer care team for answers. To their credit, they assured me that the package would arrive promptly the next day. Unfortunately, that assurance only added to the disappointment when the parcel failed to materialize, and even the tracking information mysteriously vanished. Days turned into weeks, and I found myself in a loop of unfulfilled promises, zero communication, and no refund on my credit card. The item I had eagerly wanted to purchase remained a distant dream. While my experience with asos.fr was far from positive, it taught me a valuable lesson in the importance of reliable customer service and transparency. In the face of setbacks, it's crucial to ensure clear communication and follow-through to maintain trust and loyalty. So, if you're seeking a seamless shopping experience, my advice is to approach asos.fr with caution. Quality service and timely deliveries are key, and for now, I'll be exploring other options to fulfill my fashion needs. C
Consumer
Turning Disappointment into a Valuable Learning Lesson
Embarking on my journey with asos.fr, I eagerly purchased a waterproof jacket in September, lured in by the promise of 20k waterproof capability. The true test came in February when the rains poured down, only to reveal the disappointing truth – the jacket was anything but waterproof. My initial hopeful anticipation quickly turned into frustration. However, determined to resolve this issue, I reached out to their customer service, explaining my situation. While it was disheartening to discover that my request fell outside the returns window, the customer service chat provided a glimmer of hope, albeit slowly. Waiting over 5 minutes between responses tested my patience, but my persistence paid off. Though £70 down and disheartened by the product quality, I found solace in the potential for improvement. I longed for a more personal touch in customer service interactions, craving a phone call or email over a bot-like chat experience. Even amidst the challenges, this experience served as a valuable lesson in managing expectations and seeking personalized support in a digital world. My journey with asos.fr may have started with disappointment, but it transformed into an opportunity for growth and a reminder of the value of authentic customer connections. As I navigate future shopping endeavors, I carry with me the lessons learned from this experience, shaping my interactions with brands and deepening my appreciation for genuine customer care. D
darren
ASOS Delivered the Unexpected: A Journey of Disappointment
Embarking on my shopping experience with ASOS, I anticipated a seamless process and quality service. However, encountering a wrong product in my order left me disheartened. The lack of communication regarding my return status further added to my dismay. Despite waiting for -10 calendar days, I found no solace in the absence of updates. ASOS may excel in delivering items, but navigating through a problem proved to be a lonely journey. The absence of a responsive customer service team left me feeling unheard and undervalued as a customer. This experience has led me to reevaluate my loyalty to the brand, as recommending ASOS now feels unjustifiable. Regrettably, I am compelled to resort to reporting this issue to my bank, seeking resolution through alternative channels. ASOS, once a beacon of online shopping convenience, now stands tainted in my eyes. The promise of a satisfactory shopping experience shattered, leaving behind a trail of disappointment. J
Jay
Customer Care Goes Above and Beyond
Reflecting back on my experience with asos.fr, I encountered a minor hiccup with a missing package. However, their exceptional customer care team truly went above and beyond to rectify the situation swiftly and with genuine kindness. Their prompt assistance and genuine concern made me feel valued as a customer, turning a potential frustration into a positive interaction. Kudos to the team for their outstanding service! A
Alketa Muzhaqi
Exceptional Service and Quality at asos.fr: A Customer’s Genuine Experience
When I first ordered boots from asos.fr, I was thrilled to try them on. However, my excitement turned into disappointment when I realized that one of the boots didn't fit me. I promptly returned them the same day they arrived, but to my dismay, I received an email stating that my return was rejected due to the shoes being worn. Despite feeling upset at first, I decided to reach out to their customer service. To my surprise, they were incredibly understanding and accommodating. After explaining my situation, they quickly processed my return and issued a refund without any further complications. The level of care and attention they provided truly exceeded my expectations. As a customer who values transparency and quality, I can confidently say that asos.fr has won me over with their exceptional service. Their prompt resolution of my issue not only restored my faith in their brand but also ensured that I will continue to shop with them in the future. I highly recommend asos.fr to anyone in search of reliable service and high-quality products. Thank you, asos.fr, for turning a potentially negative experience into a positive one. J
Jo Godden
Exceptional Support and Service Found at asos.fr
Let me start by sharing my unforgettable experience with the outstanding customer service team at asos.fr. I had the pleasure of interacting with Anisha, whose professionalism and dedication truly went above and beyond. Recently, I found myself in a predicament with a return process that I had managed to complicate entirely on my own. Feeling frustrated and worried, I reached out to the customer service team at asos.fr for assistance. To my delight, Anisha promptly stepped in to help resolve the issue. Her patience and expertise guided me through the necessary steps to rectify the situation smoothly and efficiently. Despite my initial mistake, Anisha handled the matter with grace and proficiency, ensuring that my experience with asos.fr remained positive and stress-free. I cannot express enough gratitude for the exceptional support I received from Anisha and the team at asos.fr. Their dedication to customer satisfaction is truly commendable and sets a remarkable standard in the realm of online retail services. Thank you, Anisha, and thank you, asos.fr, for your unwavering commitment to excellence. I am genuinely impressed and will continue to be a loyal customer due to the exceptional care and service I have received. N
Nicola
Exceptional Service and Support: A Beacon of Customer Care
Let me share my exceptional experience with asos.fr, where their customer service truly shines. Recently, I encountered an issue with a pair of faulty trainers I had purchased, and their team went above and beyond to assist me. What stood out the most was their unwavering perseverance and incredible helpfulness throughout the process. It was evident that they genuinely cared about resolving my concern and ensuring my satisfaction. I am immensely grateful for the support extended to me during this challenging situation. It's rare to come across such dedication and commitment to customer care, and I applaud asos.fr for setting a remarkable example in the industry. Thank you, asos.fr, for embodying what exemplary service looks like and for exceeding my expectations. Your outstanding support has truly made a difference, and I will continue to be a loyal customer because of it. B
Becky B
Exemplary Service Beyond Expectations – A Customer’s Delight
My experience with asos.fr was nothing short of exceptional. The services provided were not just good; they were outstanding. The usual quick delivery was a highlight, but it was the quality of the items that truly impressed me. However, it wasn't just the products that stood out; it was the impeccable customer service that truly won me over. When a courier mishap threatened to derail my order, the asos.fr team stepped in with remarkable efficiency to resolve the issue promptly. Ankit, the representative I interacted with, exhibited unparalleled politeness and helpfulness during our chat, making sure that my concerns were addressed to my satisfaction. From start to finish, my shopping experience with asos.fr was not just smooth; it was a delight. I cannot praise their service enough and would highly recommend them to anyone looking for a top-notch online shopping experience. Thank you, asos.fr, for going above and beyond to ensure customer satisfaction! M
Muhammad Zeeshan Yahyah
An Unforgettable Shopping Experience with ASOS
When it comes to unbeatable prices, ASOS truly stands out. With a plethora of discounts and extra offers, this online retailer has become my go-to destination for fashion essentials. In fact, a whopping 60% of my wardrobe consists of ASOS pieces, thanks to their incredible affordability. However, no experience is perfect, and I have a couple of suggestions to enhance their service even further. Firstly, I would love to see a service for returns collection from home. While EVRI shop in my area has been slightly inconsistent with their returns process, having a convenient home collection option would make the process seamless. Secondly, expanding their range to include children's clothing would be a game-changer. Just like their offerings for men and women, I believe ASOS could excel in providing stylish and affordable options for kids. Despite these minor areas for improvement, my overall experience with ASOS has been nothing short of fantastic. From the unbeatable prices to the trendy selections, ASOS has truly won me over as a loyal customer. I can't wait to see how they continue to evolve and grow in the future! C
Consumer
A Shopping Savior: Turning Disappointment Into Delight
As a loyal customer of asos.fr, I have always enjoyed seamless shopping experiences until a recent delivery hiccup left me disheartened. The use of Hived for delivery tarnished my perception temporarily, making me hesitant to return. However, my faith was restored when the customer service team at asos.fr stepped in to rectify the situation. Their swift response and genuine concern transformed my disappointment into sheer delight. Not only did they ensure the timely delivery of my order, but they also extended a heartfelt apology along with a thoughtful gesture that truly went above and beyond my expectations. This experience not only showcases the dedication of the team at asos.fr but also highlights their commitment to customer satisfaction. I am grateful for their proactive approach in addressing issues and their unwavering dedication to ensuring a positive shopping experience for their customers. In a world where customer service often takes a backseat, asos.fr has proven that they prioritize customer happiness above all else. They have successfully converted a moment of frustration into a lasting impression of exceptional service. Thank you, asos.fr, for not only resolving the delivery problem but for also winning back my trust and loyalty. S
Shaun
An Unforgettable Lifesaver from ASOS
Reflecting on my recent experience with asos.fr, I am compelled to share my story of how this brand turned my stressful situation into a lifesaving moment. Amidst the chaos of a missed delivery deadline for a somber occasion, ASOS managed to shine through with their exceptional customer service. Having paid for next day delivery to receive a shirt in time for a funeral on the 30th of January, I was left devastated when the order failed to arrive. The anguish of this mishap coupled with the delicate nature of the event weighed heavily on me. However, what ensued was a series of actions by ASOS that truly saved the day. After reaching out to express my concerns about the missing order and my change of plans, ASOS not only promptly acknowledged the issue but also undertook the necessary steps to rectify it. Despite facing a delayed refund process, the team at ASOS stayed committed to ensuring my satisfaction, even when the parcel was returned to them. Their dedication to customer care was evident as they not only refunded the item but also took responsibility for the overlooked next day delivery charges, ensuring that justice was served. Through their diligence and understanding, ASOS managed to salvage what seemed to be a lost cause and instilled a renewed sense of trust in me. My faith in their brand was not only restored but elevated to new heights, knowing that they value their customers' experiences and go above and beyond to make things right. ASOS has not only gained a loyal customer in me but also an advocate for their exceptional service. To anyone considering ASOS for their wardrobe needs, rest assured that you are in capable hands, where challenges are met with solutions and customers are treated with utmost care. This experience has solidified my belief that ASOS is not just a fashion powerhouse, but a brand that truly cares about its patrons. Thank you, ASOS, for being my unexpected lifesaver in times of need. C
Carl
Unparalleled Selections with Timeless Quality
Reflecting on my experience with asos.fr, I ventured to invest in a sophisticated North Face puffer jacket priced at £300. To my dismay, just a tad over a year post-purchase, I noticed the stitching unravelling. Encountering this quality issue prompted me to explore North Face's website, unveiling a promising 2-year warranty policy that explicitly advised reaching out to the original retailer for resolutions. Anticipating a seamless procedure, I approached ASOS customer service only to be met with a disheartening response disregarding the manufacturer's warranty, despite its explicit availability on North Face's official platform. Undoubtedly, ASOS serves as a go-to for budget-friendly finds susceptible to rapid wear and tear; however, the reluctance to uphold substantial investments casts a lingering shadow of doubt on future high-ticket purchases. A
Alicia Foley
A Guardian Angel Named Rose
My experience with Rose from asos.fr was nothing short of miraculous. After struggling with ineffective chat support in the past, connecting with Rose felt like a breath of fresh air. Not only was she clear and efficient, but she also exuded a sense of warmth and care that truly set her apart. Rose's assistance was not only helpful but also personalized to my needs, making me feel heard and valued as a customer. Her guidance was so effective that it turned a potentially frustrating situation into a smooth and enjoyable interaction. In a world where customer service can often feel impersonal, Rose's angelic presence was a welcomed change. I am beyond grateful for the support I received from Rose. She was not just a customer service representative; she was a true guardian angel who guided me with patience and professionalism. Thank you, Rose, for your exceptional assistance and for making my experience with asos.fr an unforgettable one.
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Introduction
ASOS.fr is the French version of the popular fashion and beauty retailer ASOS. It offers a wide range of trendy clothing, footwear, accessories, and beauty products. With its user-friendly website and extensive selection, ASOS.fr has become a go-to destination for fashion-forward individuals in France.
Pros and Cons
- Pros:
- Wide selection of fashionable products
- Competitive pricing
- Easy-to-use website
- Flexible returns and exchanges policy
- Regular promotions and discounts
- Cons:
- Occasional delays in shipping
- Some customers report issues with product quality
- Limited availability of certain sizes
- Customer service can be slow to respond
User Experience
ASOS.fr provides a seamless and enjoyable user experience. The website is well-organized, allowing users to easily navigate through different categories. The search functionality is efficient, making it quick to find specific products. ASOS.fr also offers size guides, detailed product descriptions, and customer reviews, which enhance the overall user experience.
Pricing and Value for Money
ASOS.fr offers competitive pricing for its vast range of products. They frequently have sales and discounts, allowing customers to find great deals. The value for money on ASOS.fr is generally good, with affordable options available for every budget. However, some premium brands may have higher price points.
Alternatives
While ASOS.fr is a popular choice for fashion enthusiasts, there are alternatives available in the market. Competitors like Zalando, La Redoute, and Mango offer similar product ranges and cater to different budgets. It is advisable to explore multiple options to find the best fit.
Customer Service
ASOS.fr provides customer service through various channels, including email, live chat, and social media. While some customers have reported slow response times, overall, ASOS.fr strives to address customer queries and concerns effectively. The returns and exchanges policy is relatively flexible, which is beneficial for customers.
Product Quality and Selection
The product quality on ASOS.fr ranges from affordable fast-fashion items to premium brands. While most customers are satisfied with the quality, some have reported issues with certain products. ASOS.fr offers an extensive selection of products, including clothing, accessories, footwear, and beauty, catering to various preferences and styles.
Website Usability
The ASOS.fr website is user-friendly and visually appealing. The layout is intuitive, allowing users to navigate effortlessly. The product pages provide detailed information, sizing options, and high-quality images. The checkout process is clear and secure, ensuring a smooth shopping experience.
Returns and Exchanges
ASOS.fr has a customer-friendly returns and exchanges policy. Customers can return unused items within 28 days of receipt, and exchanges are also possible for different sizes or colors. The process is relatively simple, and ASOS provides prepaid return labels to make it convenient for customers.
Promotions and Discounts
ASOS.fr frequently offers promotions and discounts throughout the year. They have seasonal sales, as well as periodic discount codes that can be applied at checkout. Subscribing to their newsletter and following their social media accounts can help customers stay updated on the latest promotions and discounts.
Reputation
ASOS has built a reputable brand globally and is known for its trendy fashion offerings. While ASOS.fr may face occasional issues with shipping and product quality, they have generally received positive reviews from customers. Their reputation is primarily based on their wide product selection, affordability, and overall shopping experience.
Payment Options
ASOS.fr offers various payment options, including credit and debit cards, PayPal, and Klarna. This ensures flexibility for customers to choose their preferred payment method securely.
Loyalty Programs
ASOS.fr has a loyalty program called ASOS A-LIST. It offers benefits such as points for purchases, early access to sales, and exclusive discounts. Customers can level up their membership based on their annual spend, unlocking additional perks.
Customer Reviews
Customer reviews on ASOS.fr play a vital role in influencing purchasing decisions. The site allows customers to leave ratings and detailed feedback on products, helping others make informed choices. Reading customer reviews can provide insights into product quality, sizing, and overall satisfaction.
Community Involvement
ASOS has taken steps to enhance its community involvement by partnering with various charitable organizations. They have initiatives focused on sustainability, diversity, and inclusion. ASOS.fr customers can engage with these initiatives and contribute to positive social impact.
Shipping and Costs
ASOS.fr offers standard shipping with varying costs, depending on the order value and delivery speed chosen. They also provide options for express shipping and next-day delivery. Shipping costs may be reduced or waived during promotions or after reaching a minimum spend threshold.