Users Voice for Aspesi

100% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
0% users rated Excellent
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Aspesi Overall rating
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Quality

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Review article published on: 22 May 2019

Last updated by on 10 Mar 2023

"I'm the author of two non-fiction books: Wanderland shortlisted for the Stanford Dolman Award and Wainwright Prize, and the award-winning Wild Times."
Jun 2022 5 5 4.9 5 5 5
Jul 2022 1 3.8 4.8 4.8 3 1.4
Aug 2022 5 5 4.8 5 5 5
Sep 2022 5 5 4.5 5 2.7 5
Mar 2023 1 5 4.7 4.2 5 1
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Detailed Aspesi Review by

Introduction

Aspesi is an Italian fashion brand that offers minimalist and refined clothing for men and women. The brand's collection includes a range of contemporary pieces that showcase the brand's unique design features. The online store, aspesi.com, offers an extensive selection of clothing and accessories that cater to the needs of customers.

Pros and Cons

Pros:
  • High-quality and unique products
  • Easy to navigate website
  • Swift shipping and delivery
  • Free Returns within 14 days of purchase
Cons:
  • Pricey products
  • Not a wide range of products available

User Experience

The website has a clean and straightforward layout that makes it easy to navigate. All items are organized well, and customers can search for products based on a range of filters. The information provided for each item is comprehensive and includes all the necessary details to help customers make informed decisions.

Pricing and Value for Money

Aspesi's products are expensive but justified by their high quality and unique designs. Customers will notice the higher prices, but they can feel confident knowing that they are purchasing high-end clothing products that are worth the price.

Alternatives

There are several other fashion brands that offer minimalist and refined clothing options. Some notable alternatives include Jil Sander, COS, and Acne Studios.

Customer Service

Aspesi provides excellent customer service to its customers. The website's customer service team is responsive and friendly, and customers can contact them via phone, email or live chat. The brand is also available on various social media channels to help customers get in touch with them quickly.

Product Quality and Selection

Aspesi's product quality is exceptional, and the brand is known for using high-quality fabrics and materials. The collection is relatively small, but each item has a unique design and impeccable attention to detail. The brand prefers to focus on producing a few high-quality items rather than have a large number of mediocre ones.

Website Usability

The website is very user-friendly and straightforward. Navigation is smooth, and all the essential information is provided upfront, making it easy for customers to find their desired products quickly.

Returns and Exchanges

Aspesi offers free returns within 14 days of purchase, and customers can return or exchange items with ease. The brand makes this process very straightforward and hassle-free, making it easier for customers to shop with confidence.

Promotions and Discounts

Aspesi doesn't offer many promotions or discounts. However, they do have occasional sales that customers can take advantage of. Signing up for their newsletter can help customers stay updated on discounts and promotions.

Reputation

Aspesi has a fantastic reputation, and the brand is known for its high-quality products and unique designs. The brand has a loyal following, and new customers can trust that they are purchasing something that is of the highest quality.

Payment Options

Aspesi accepts a range of payment options, including credit and debit cards, PayPal, and bank transfers. All payment options are secure and encrypted, making it easy and safe for customers to make transactions.

Loyalty Programs

Aspesi doesn't have any loyalty programs in place at present.

Customer Reviews

Customer reviews on aspesi.com are highly positive, with customers praising the quality of the products and the brand's excellent customer service. The reviews demonstrate that customers are highly satisfied with their purchases.

Community Involvement

Aspesi is actively involved in various environmental sustainability initiatives. The brand has committed to reducing waste, recycling materials, and ensuring the sourcing of sustainable fabrics from certified ethical manufacturers.

Shipping and Costs

Aspesi offers worldwide shipping and offers various shipping options. Shipping costs may vary depending on the exact delivery location, but Aspesi offers affordable shipping charges, and customers can expect to receive their items within a reasonable time frame. In conclusion, Aspesi is an excellent brand that offers high-quality, unique clothing and accessories. While the products are pricey, they are worth the investment, and customers are guaranteed to get value for their money. The brand's commitment to environmental sustainability is admirable, and their excellent customer service guarantees a seamless shopping experience.

Aspesi Recent User Reviews

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Reviewer Name: Alexander Kangas

Review Submission Date: 2022-09-27

Review Title: Bad clothing and service.
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Review Description: Worst service ever. The first item I bought was not done well, so needed to pay for someone to fix it. After many emails I got a voucher for my next purchase. The next item I bought with the voucher was too small so needed to send it back and buy again. But they however, pro-longed for almost 2 weeks to the send the voucher to me again until they had raised the prices on the item. Will never buy anything from Aspesi again, very bad sewing and service.

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Reviewer Name: elsa alves

Review Submission Date: 2021-01-29

Review Title: I am absolutely shocked with such bad…
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Review Description: I am absolutely shocked with such bad customer service. I have ordered a coat which, for some obscure reason, they were not sending. I called them and the woman on the other end literally lied to me, saying "it is going to be sent today", which was not. Then I had to push them on their SoMe channels so they could at least answer my questions. No apologies, no excuses. Awful, awful service. My first Aspesi piece and definitely the last one. Avoid if you can Aspesi website.

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Reviewer Name: elsa alves

Review Submission Date: 2021-01-29

Review Title: I am absolutely shocked with such bad…
Customer Support   

Pricing                     

Returns/Refunds     

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Review Description: I am absolutely shocked with such bad customer service. I have ordered a coat which, for some obscure reason, they were not sending. I called them and the woman on the other end literally lied to me, saying "it is going to be sent today", which was not. Then I had to push them on their SoMe channels so they could at least answer my questions. No apologies, no excuses. Awful, awful service. My first Aspesi piece and definitely the last one. Avoid if you can Aspesi website.

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Reviewer Name: I.

Review Submission Date: 2021-01-20

Review Title: Appalling Service
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Review Description: Appalling ServiceI ordered a jacket in november (two months ago) and it has still not arrived. The item is now on sale and they are not refunding me. The helpdesk only answers with evasive e-mails claiming they don't know what happened to the package (this has been going on for more than a month). Without any real answer or real help, this is by far the worst customer service and online shopping experience I have ever encountered. Would not recommend.

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Reviewer Name: I.

Review Submission Date: 2021-01-20

Review Title: Appalling Service
Customer Support   

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Review Description: Appalling Service I ordered a jacket in november (two months ago) and it has still not arrived. The item is now on sale and they are not refunding me. The helpdesk only answers with evasive e-mails claiming they don't know what happened to the package (this has been going on for more than a month). Without any real answer or real help, this is by far the worst customer service and online shopping experience I have ever encountered. Would not recommend.

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