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Aspiga.com is a UK-based online retailer that offers a range of sustainable and ethical fashion products. The online store has been in operation since 2006, and its mission is to promote sustainable fashion and support local artisans in developing countries.
Pros and Cons
Pros:
- Offers a range of sustainable and ethical fashion products
- Works directly with local artisans in developing countries
- Provides free UK delivery on orders over £50
- Has a wide array of products from beachwear to accessories
- Has a blog that provides valuable information on sustainability and ethical fashion
Cons:
- Some products can be expensive
- Limited product availability
- International shipping fees can be costly
User Experience
The website has a clean design and is easy to navigate. It has a simple layout with categories for clothing, footwear, accessories, and beachwear. Users can easily search for products by category or use the search bar to find specific items.
Pricing and Value for Money
Aspiga.com offers a range of products at different price points. Some items may seem expensive, but they reflect the high quality and sustainable materials used to create them. Overall, the products are reasonably priced and provide value for money.
Alternatives
Alternative sustainable fashion websites include:
- People Tree
- Thought Clothing
- Toms
- Patagonia
Customer Service
Aspiga.com provides excellent customer service with a dedicated support team available to assist customers with any inquiries or issues. They can be reached via email, phone, or live chat.
Product Quality and Selection
All products available on Aspiga.com are made from sustainable and ethical materials that are of high quality. The selection includes dresses, tops, jackets, skirts, swimwear, and accessories such as bags and sandals.
Website Usability
The website is user-friendly and has a simple layout that allows for easy navigation. The search bar is prominently displayed, making it easy for users to find specific products.
Returns and Exchanges
Aspiga.com accepts returns and exchanges within 14 days of purchase. The products must be in their original condition with tags attached. The company provides a pre-paid return label for customers in the UK.
Promotions and Discounts
Aspiga.com offers promotions and discounts on selected items during specific periods of the year, such as seasonal sales.
Reputation
Aspiga.com has a positive reputation in the sustainable fashion industry due to its commitment to ethical production processes and working directly with artisans in developing countries.
Payment Options
The website accepts payments via Mastercard, Visa, American Express, Maestro, and PayPal.
Loyalty Programs
Aspiga.com does not offer a loyalty program at this time.
Customer Reviews
Customer reviews on Aspiga.com are generally positive, with customers highlighting the quality of the products and excellent customer service.
Community Involvement
Aspiga.com is committed to supporting local artisans in developing countries by working directly with them to create sustainable and ethical fashion products.
Shipping and Costs
Aspiga.com offers free UK delivery on orders over £50. International shipping fees vary depending on the country, and customers are responsible for paying any customs fees or taxes incurred. Aspiga.com uses UPS and DHL for international shipping.
Review Description: I am only giving one star because I can't give none . Customer service is appalling . £ 4.95 delivery to start with . Only part of my order arrived and I have to send it back to the specific store it came from and pay for postage . Blouse is very cheap material - not nice at all .When and if the other 2 items arrive I will have to pay for those to be returned separately to the warehouse - what a rip off !AVOID
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Reviewer Name: David Valentine
Review Submission Date: 2022-12-06
Review Title: Good
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Review Description: Apologies for my previous post which I've deleted My goods arrived promptly via tracked royal mail. Their returns and refund policy was clearly stated. Mine fitted though their Medium is larger than a large size I bought last Xmas. Hopefully they don't consider 'trying on' as used!Maybe with the raft of one star reviews that ended in June they have improved their attitude. Cust service replied within 24 hours and included the tracking info.
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Reviewer Name: Em
Review Submission Date: 2022-11-22
Review Title: 9 days later and order not even…
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Review Description: 9 days after placing order and order not even dispatched. Have cancelled and won’t be using again
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Reviewer Name: Jane Croisdale
Review Submission Date: 2022-11-11
Review Title: Why do you have a phone number if you…
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Review Description: Why do you have a phone number if you don’t answer snd where is my order? This company is unbelievable. Answer your phone!!!!!!!
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Reviewer Name: Sue2
Review Submission Date: 2022-08-14
Review Title: I ordered a size L which was more a…
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Review Description: I ordered a size L which was more a size S unfortunately so I gave it to my sister. So disappointed. Now the sizes are sold out. Not sure I have confidence to buy again.....
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Reviewer Name: Liz Walker
Review Submission Date: 2022-08-11
Review Title: Paid Next day delivery - still not arrived!
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Review Description: Ordered a dress and paid £9.99 for next day delivery - 4 days later the delivery has still not arrived - this is the second time this has happened. I have rung and emailed aspigia but had to reply - not sure anyone picks a telephone up! Dreadful customer service - Would not be so bad if the clothes were not so expensive .
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Reviewer Name: Penny Cook
Review Submission Date: 2022-08-08
Review Title: My first and last purchase form Aspiga
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Review Description: All the hype about sustainability etc is fine, but the products just do not live up to this hype. My dress cost over £100 inc postage, yet I can buy better for less, from other suppliers whose credentials are just as ethical. I returned this dress, as it just wasn't what I hoped for and as yet I have heard nothing regarding my refund. Yet, they are very good at bombarding me with emails about how wonderful they are! All very insulting really when you pay for postage for delivery and returns. I will NEVER shop here again.
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Reviewer Name: Julia Myers
Review Submission Date: 2022-07-24
Review Title: Disappointing!
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Review Description: Disappointing. I was initially impressed by the ethical credentials of this company but was very disappointed by their poor customer service in failing completely to respond and in the expectation that customers pay for delivery and returns. The sizing of the items I ordered was inaccurate. I won’t be ordering anything from them in future .
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Reviewer Name: Fiona
Review Submission Date: 2022-07-03
Review Title: Avoid this company!
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Review Description: I paid £110 for a dress on June 27th through PayPal. I have not even received an acknowledgement of the order from Aspiga, and there has been no response to my email either. I wish I had checked the reviews before giving this company money. They make a big thing about being ethical, but so far I am out of pocket and there is no sign of my dress. I advise people to stay away from this company.
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Reviewer Name: Keren
Review Submission Date: 2022-06-23
Review Title: Odd sizing and no free returns
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Review Description: First time ordering with from Aspiga. I usually take a size M but ordered a beautiful dress in a size L as it looked quite fitted at the waist. I was horrified to find it too tight everywhere. And to add insult to injury, returns aren’t free.