Assem Reviews

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5 Reviews

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In the Shoe Store category

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60% users rated Excellent
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N Nini
79 days ago

The Perfect Partner for Home Decor: My Honest Experience with

I cannot express how disappointed I am with the return process at The agony of waiting for my refund, despite being promised a resolution within five days, has left me frustrated and dissatisfied. Additionally, the prolonged response time from customer service has only added to my dismay. It's disheartening when a company you admire falls short of your expectations. After purchasing what I thought would be the perfect addition to my home decor, the hassle of dealing with the return process has truly been a letdown. I expected a seamless experience, especially when it came to customer service, but unfortunately, that hasn't been the case. I hope that my feedback will prompt to reevaluate and improve their return service, ensuring a more efficient and customer-centric approach in the future. As a dedicated supporter of their brand, I genuinely want to see them thrive and provide the exceptional service they are capable of. Despite this setback, I remain hopeful that will take the necessary steps to enhance their return process, fostering a more positive and satisfying experience for their customers.
N Nini
79 days ago

Exemplary Customer Care: A Testimonial of Exceptional Service

As an avid online shopper, I cannot emphasize enough the importance of stellar customer service. This is why my experience with truly stood out. I reached out to them regarding a return, and not only did they promptly respond to my query, but they also processed my refund efficiently as promised. Their proactive communication throughout the process was commendable, ensuring that I was informed every step of the way. Contrary to some negative reviews, I found their customer service to be exceptional. Their representatives were courteous, knowledgeable, and dedicated to resolving my issue promptly. In a world where lackluster customer care seems to prevail, it was refreshing to interact with a company that prioritizes customer satisfaction above all else. While I empathize with those who may have faced challenges, I can confidently say that my experience with was nothing short of exemplary. I applaud them for setting a high standard in the realm of e-commerce, and I will undoubtedly continue to patronize their services in the future.
G Graffie Meh
205 days ago

Exceptional Service and Comfortable Shopping Experience at

I had the pleasure of visiting the store in Rotterdam, near the Lijnbaan, and I must say it was a delightful experience. The store exuded a nice and cozy atmosphere, setting the perfect tone for a relaxed shopping spree. What truly stood out, though, was the incredibly friendly and patient customer service. When it came to choosing the perfect pair of UGGS, I found myself indecisive and in need of some guidance. The salesperson attending to me was not only understanding of my dilemma but also took the time to bring out various options, allowing me to explore each one without feeling rushed. Their genuine patience and honest advice on the fit and style of the shoes made all the difference. It was evident that they prioritized customer satisfaction above all else, and that personal touch made the entire shopping experience exceptionally pleasant. I truly appreciate the dedication shown by the staff at and am thoroughly impressed by their commitment to providing top-notch service. Thanks to their genuine care and assistance, I left the store not only with a fantastic pair of UGGS but also with the certainty that I would choose to shop from them again without hesitation. Kudos to the team for turning what could have been a stressful decision-making process into a memorable and enjoyable shopping adventure. As a customer, I couldn't have asked for anything more.👍🏻
G Graffie Meh
205 days ago

Best Shopping Experience Ever: Exceptional Service and Comfortable Store Atmosphere

I recently had the pleasure of visiting in Rotterdam, and I have to say, it was one of the best shopping experiences I've ever had. The store had a nice and cozy atmosphere that immediately made me feel welcome, and the customer service was incredibly friendly and attentive. I was in the market for a new pair of UGGS, and despite my indecisiveness, the salesperson took their time to bring out different options for me to try. Their patience and honesty about the fit of each shoe were truly commendable and immensely helpful. I never felt rushed or pressured to make a decision, which made the whole experience so much more enjoyable. I left the store with the perfect pair of UGGS, and I have to say, I would not hesitate to return to for all of my future footwear needs. The exceptional service and comfortable store atmosphere truly set this experience apart, and I can't recommend them highly enough. Thank you for making my shopping experience so pleasant and stress-free. I'll definitely be back!👍🏻
G Graffie Meh
205 days ago

Unforgettable Shopping Experience at a Warm and Welcoming Boutique – Exceptional Service!

After discovering, my quest for the perfect pair of UGGS led me to a charming store in Rotterdam, nestled near the vibrant Lijnbaan. This gem of a boutique exuded a cozy ambiance that instantly made me feel at ease. The standout feature? The impeccable customer service that exceeded all expectations! Upon entering, I was warmly greeted by a salesperson who radiated genuine friendliness and professionalism. Despite my indecisiveness – a flaw I openly admit – they patiently presented an array of UGGS, each more delightful than the last. Their expert guidance and honesty in assessing the fit of the shoes proved invaluable, guiding me to the perfect choice. The dedication and care exhibited by the salesperson in ensuring I found the ideal pair spoke volumes about the store's commitment to customer satisfaction. Their willingness to go above and beyond simply to assist a customer in making a decision underscored their genuine passion for helping others. This personalized approach truly set them apart. Thanks to the exceptional service and support I received during my visit, I left the store not only with a fabulous pair of UGGS but also with a newfound loyalty to The memorable experience and the warm rapport established with the salesperson have made me a steadfast advocate of this boutique. For anyone seeking a personalized shopping experience and exceptional service, I wholeheartedly recommend visiting In a world where true customer care is a rare find, this boutique shines brightly as a beacon of warmth, professionalism, and unwavering dedication. I eagerly anticipate my next visit, knowing that I will be welcomed with open arms and guided towards another satisfying purchase. Kudos to the team at for redefining the essence of customer service!🛍️✨

Introduction is a renowned online retailer specializing in high-quality footwear for men, women, and children. With a wide selection of top brands and a commitment to exceptional customer service, has established itself as a trusted destination for shoe enthusiasts. This editorial review aims to provide an in-depth analysis of the website, its offerings, and the overall shopping experience it offers.

Pros and Cons

  • Pros:
    1. Extensive range of footwear from renowned brands
    2. Excellent customer service with knowledgeable staff
    3. Responsive and user-friendly website
    4. High-quality products with durable materials
    5. Convenient returns and exchanges policy
    6. Secure payment options
  • Cons:
    1. Relatively higher price range compared to some competitors
    2. Limited availability of niche brands

User Experience prioritizes user experience, making it easy for customers to browse and find their desired shoes. The website is well-structured, with intuitive navigation and effective search filters. Each product page provides detailed descriptions, multiple images, and customer reviews, facilitating informed purchase decisions. The responsive design ensures seamless browsing across all devices, enhancing the overall user experience.

Pricing and Value for Money

While offers premium footwear from leading brands, it is essential to note that prices tend to be slightly higher compared to other online retailers. However, the investment is justified by the superior quality, durability, and stylish designs offered. The value for money lies in the long-lasting nature of the products and the satisfaction of owning footwear from renowned fashion houses.

Customer Service prides itself on delivering exceptional customer service. Their dedicated support team is knowledgeable and responsive, assisting customers with any queries or concerns promptly. The website also provides a comprehensive FAQ section, offering self-help solutions for common issues. Overall, the customer service team demonstrates professionalism and a commitment to customer satisfaction.

Product Quality and Selection curates a diverse range of footwear, guaranteeing high-quality products. The platform collaborates with renowned brands that prioritize craftsmanship and use premium materials, resulting in long-lasting and comfortable shoes. While the selection is predominantly focused on popular brands, they may have limited availability of niche brands that cater to specific style preferences.

Website Usability

The website is designed with usability in mind. The intuitive layout ensures easy navigation, allowing customers to browse through categories, brands, or specific shoe types effortlessly. The search functionality is efficient, displaying accurate results based on keywords or filters. The overall aesthetic appeal and user-friendly interface contribute to a pleasant browsing experience.

Returns and Exchanges offers a hassle-free returns and exchanges policy, allowing customers to return their purchases within 14 days if they are not satisfied. The process is straightforward, with clear instructions provided on the website. The company ensures prompt refunds or exchanges, reinforcing their commitment to customer satisfaction.

Promotions and Discounts occasionally offers promotions and discounts, providing customers with opportunities to purchase their favorite footwear at reduced prices. These discounts are often highlighted on the homepage or through email newsletters. While not consistently available, these promotions offer additional value for money.

Reputation has built a strong reputation in the footwear industry. The company is known for its commitment to authenticity, quality, and excellent customer service. Positive customer reviews and ratings on independent review platforms further solidify their reputation as a trustworthy online retailer.

Payment Options offers a range of secure payment options to accommodate customer preferences. These options include major credit cards, such as Visa and Mastercard, as well as popular online payment methods like PayPal. The secure payment gateway ensures that customers' personal and financial information remains protected.

Loyalty Programs currently does not offer a loyalty program for its customers. However, they often engage with their customer base through email newsletters, informing them about exclusive offers and new arrivals.

Customer Reviews

Customer reviews play a crucial role in shaping the reputation of Numerous positive reviews express satisfaction with the product quality, customer service, and the overall shopping experience. These reviews contribute to instilling trust in potential customers and reinforce the company's commitment to delivering on customer expectations.

Community Involvement actively involves itself within the footwear community. The company sponsors and participates in various events related to fashion and footwear. They collaborate with influencers and established brands to promote and support initiatives that resonate with their target audience. This community involvement allows them to stay relevant and establish deeper connections with their customers.

Shipping and Costs provides reliable shipping services, ensuring that customers receive their orders promptly and securely. The company primarily operates in the Netherlands, and shipping costs may vary depending on the delivery location. However, for domestic orders above a certain amount, the website offers free shipping, adding value for customers.

In conclusion, is a reputable online footwear retailer that prioritizes customer satisfaction. Their extensive selection of high-quality shoes, coupled with excellent customer service, makes them a recommended destination for footwear enthusiasts. While prices may be slightly higher compared to competitors, the investment is justified by the superior product quality and overall shopping experience.'s dedication to professionalism, community involvement, and customer-centric policies further solidify their position as a trusted online retailer.