Assos Reviews

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62 Reviews

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In the Outdoor & Winter Sports category

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73% users rated Terrible
8% users rated Poor
0% users rated Average
0% users rated Very Good
19% users rated Excellent
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M mandirino
70 days ago

Unparalleled Comfort and Quality: My Experience with Assos Gravel Shorts

When I invested in the Assos gravel shorts, I was expecting a premium product that would stand the test of time. The shorts delivered on their promise of unparalleled comfort and durability for the first few months. However, after 7 months of regular use, I noticed that the lycra material had worn out. My initial excitement turned into disappointment, but I decided to reach out to the customer service team to inquire about the warranty. Unfortunately, I faced some challenges as my claim was denied due to the fact that the shorts were used. As a loyal customer who values quality and longevity, I was disheartened by this experience. I believe that such a high-quality product should be able to withstand regular use for a longer period of time. Despite the setback, I hope that Assos will consider reevaluating their warranty policy for loyal customers like me who have come to expect nothing but the best from their products. Overall, the Assos gravel shorts initially exceeded my expectations in terms of comfort and performance. However, the issue with the durability and warranty has left me with mixed feelings. I sincerely hope that this feedback will be taken constructively, and that Assos will continue to strive for excellence in both product quality and customer satisfaction.
M mandirino
70 days ago

Unparalleled Comfort Tarnished by Durability Issues: My Experience with Assos Gravel Shorts

Upon discovering the renowned Assos gravel shorts, I was ecstatic to elevate my cycling experience with their promise of unmatched comfort. The initial days were filled with sheer delight as I pedaled through various terrains, reveling in the advanced design and impeccable fit these shorts offered. The quality of the fabric and the attention to detail in every stitch truly set Assos apart in the world of cycling apparel. However, as the months rolled by, a hint of disappointment crept in. After just 7 months of dedicated use, the once flawless lycra fabric began showing signs of wear and tear, shattering my expectations of durability. The inevitable realization that such a premium product should not succumb to such premature deterioration left me disheartened. Despite reaching out to their customer service in hopes of a resolution, my plea for warranty coverage was met with a disheartening denial due to the shorts being labeled as "used". The disconnect between the exorbitant price tag and the unsatisfactory lifespan of the garment left me questioning the true value of my investment. While the unparalleled comfort and performance of the Assos gravel shorts remain undeniable, the lack of longevity and the unsatisfactory response to my warranty claim tarnished the overall experience for me. As an avid cyclist who values both quality and customer service, I am left pondering whether the allure of luxury cycling apparel truly outweighs the practicality and durability needed for long-term satisfaction.
W wiggles
70 days ago

Exceptional Quality Gear, But Customer Service Needs Improvement

I've been a loyal customer of Assos for over 15 years, and their gear has always been top-notch in terms of quality and performance. However, I recently encountered some concerning issues with their customer service. I returned several unworn items due to sizing issues, but despite the items being received by Assos, I have yet to receive a refund after weeks of waiting. It's disheartening to see a brand I've trusted for so long falter in this aspect. The lack of responsiveness and support from their customer service team has been frustrating and disappointing. In the past, I never experienced such difficulties, but it seems there might be some underlying challenges, possibly due to the impact of the pandemic on cycling companies. While I continue to admire their products, the uncertainty regarding support and refunds has made me hesitant to make future purchases. I hope that Assos can address these issues and improve their customer service, as I believe that they have the potential to regain the trust of their loyal customers.
W wiggles
70 days ago

Unparalleled Gear Quality, But Beware of Refund Process Delays

My Unwavering Loyalty to Assos Gear I’ve proudly relied on Assos gear for over 15 years, reveling in the unparalleled comfort and performance it provides during my cycling pursuits. The exceptional quality of their products has always been a shining testament to their brand. However, my recent experience with their customer service left much to be desired. Unfortunate Refund Hassles I encountered an issue with incorrect sizing and promptly returned the unworn items, only to face a disheartening delay in the refund process. Despite the company’s acknowledgment of receiving the items, the refund remained elusive even after several weeks. Their customer service department, seemingly understaffed, failed to provide satisfactory resolutions, leaving me in limbo with unanswered queries and unfulfilled promises. Navigating Customer Service Challenges A lone customer service representative appeared to struggle with effectively addressing customer concerns, leading to a frustrating cycle of unfulfilled promises and unanswered communication attempts. This stark contrast to my previous seamless experiences cast a shadow of doubt on the brand's current state. Tentative Future Interactions While a part of me empathizes with the potential challenges businesses faced amid the post-Covid landscape, the uncertainty surrounding their financial stability adds a layer of caution to my future interactions with the brand. The lack of support and delayed refunds, especially considering the brand's former reliability, urges vigilance in future transactions with Assos. In Conclusion Despite the disheartening setbacks, my unwavering appreciation for the quality of their gear remains unchanged. However, I approach future interactions with a discerning mindset, hoping that Assos will rectify these customer service hiccups and reclaim the exceptional standard they've been known for.
W wiggles
70 days ago

Exceptional Quality, Disappointing Customer Service Experience

Discovering Assos gear 15 years ago was nothing short of a game-changer for me. The unparalleled quality and performance of their products have never failed to impress. However, my recent encounter with their customer service has left me disheartened. Despite my loyalty and years of patronage, a simple return due to an incorrect size turned into a frustrating ordeal. The unworn items were sent back promptly, but the process of receiving a refund has been anything but prompt. Weeks have passed, and yet my refund remains elusive. Attempting to seek assistance only led to further disappointment. It seems that there is a lone figure manning the customer service department, who either lacks the capability or the willingness to address concerns effectively. Queries are met with silence or vague responses, leaving me trapped in a loop of unfulfilled promises. As I reflect on this experience, I can't help but wonder if external factors, such as financial strain post-Covid, are affecting the brand's ability to uphold its once-exemplary customer service standards. While I remain hopeful for a resolution, I caution others to approach their purchases with a measure of wariness. In conclusion, the exceptional quality of Assos products is undeniable, but the lackluster customer service experience I encountered raises a red flag. Proceed with caution when engaging with the brand, as the assurance of support and refunds may not be as certain as it once was.
W wiggles
70 days ago

Exceptional Quality, But Disappointed by Customer Service

As a long-time user of Assos gear, spanning over a decade, I have always admired the quality and performance of their products. However, my recent experience with their customer service has left me disheartened. Despite returning unworn items due to sizing issues, I found myself facing a frustrating challenge in receiving a refund. Weeks passed by without any progress in processing my request. The lack of responsiveness from the customer service team, coupled with vague or non-existent answers to my queries, only added to my disappointment. Having been a loyal customer for many years, this unexpected turn of events made me question the company's commitment to customer satisfaction. It felt like a stark departure from the exceptional service I had grown accustomed to in the past. While I understand that businesses may face financial difficulties, the lack of transparency and communication in this instance has left me hesitant to make future purchases from Assos. As much as I value the quality of their gear, the importance of reliable support and hassle-free returns cannot be understated. In conclusion, I would advise potential buyers to exercise caution when considering Assos for their cycling needs, especially if prompt customer service and efficient refunds are crucial factors in your purchasing decisions.
D Diego Alonso
73 days ago

Assos: A Decade of Excellence

After a decade of using Assos products, I can confidently say they are unparalleled in quality and performance. Both myself and my wife have been loyal customers, and the transition to their online shop during the pandemic has been seamless. The professionalism, efficiency, and stellar customer service have only reinforced our trust in the brand. Not to mention, their hassle-free return process sets a new standard in customer satisfaction. We wholeheartedly recommend Assos to anyone in search of top-notch cycling gear and impeccable service.
D Diego Alonso
73 days ago

Assos: A Decade of Quality and Excellence

As a long-time customer of Assos, I can confidently say that their products have truly stood the test of time. My wife and I have relied on Assos for years, and we have never been disappointed. The quality of their products is unrivaled, and their online shop has been a game-changer, especially during the COVID era. The professionalism and efficiency of their online service have been commendable. From seamless transactions to prompt deliveries, Assos has set a high standard for customer service. Even with returns, they have exceeded our expectations, making the entire process hassle-free. In a time where online shopping experiences can be hit or miss, Assos has consistently delivered excellence. I highly recommend Assos to anyone in search of top-notch cycling gear and impeccable service. Thank you, Assos, for being a reliable companion on our cycling journey.
D Diego Alonso
73 days ago

A Decade of Excellence: Our Assos Journey

My wife and I have traversed a decade with Assos products, and the experience has been nothing short of extraordinary. With the onset of the pandemic, we transitioned seamlessly to their online shop, a decision we cherish to this day. The professionalism exuded, the efficiency demonstrated, and the top-notch customer service provided have left an indelible mark on us. Through thick and thin, Assos has been our unwavering companion, catering to our needs effortlessly. The returns process, often a cumbersome task with other retailers, has been a breeze with Assos, adding to the convenience and satisfaction of our shopping experience. In a world where uncertainties loom large, Assos stands out as a beacon of reliability and consistency. We proudly stand by our recommendation of Assos to all seeking quality, reliability, and impeccable service. Thank you, Assos, for being our steadfast partner in style and comfort.
P Popeye
86 days ago

Life-Changing Gear, Disappointing Customer Service

I recently had the pleasure of experiencing the exceptional quality of products from Their gear is truly life-changing, offering undeniable comfort and performance. However, my enthusiasm was dampened when I encountered their online customer service. Despite reaching out multiple times regarding a return, I was met with disappointing silence. It's disheartening when a company excels in one area but falls short in another. I hope can address their customer service issues because their gear is truly outstanding.
P Popeye
86 days ago

An Unforgettable Ride with Assos: Exceptional Gear, Bumpy Online Journey

From the moment I slipped into my new Assos gear, I knew I was in for an exceptional ride. The quality, comfort, and performance were unparalleled, elevating my cycling experience to new heights. However, when it came to the online shopping experience, I hit a few bumps in the road. Despite reaching out multiple times for assistance with a return, I was met with silence from the company's end. The lack of communication left me feeling frustrated and disheartened, tarnishing an otherwise flawless encounter with their gear. Assos, your products speak volumes of excellence, but remember that customer service is just as crucial. Let's streamline that online shopping journey so that every cyclist can enjoy not only your top-notch gear but also a seamless shopping experience.
P Popeye
86 days ago

Absolutely Exceptional Products, Yet Room for Improvement in Online Services

Allow me to share my experience with – their products are absolutely exceptional in terms of quality and performance. The gear I purchased surpassed my expectations, and I couldn't be happier with my investment. However, when it comes to online shopping and customer service, there is room for improvement. Despite reaching out multiple times for assistance with a return, I encountered challenges. Sadly, my requests went unanswered, leaving me feeling a bit neglected. In conclusion, while I wholeheartedly recommend Assos products for their outstanding quality, I advise caution when it comes to online shopping. Hopefully, with some enhancements in their customer service processes, can create a truly seamless shopping experience for all customers.
M mandirino
91 days ago

Unparalleled Transparency and Quality

When I invested in two pairs of culottes from, I had high expectations for their quality and longevity. However, within just 8 months, both garments developed a concerning issue – they became transparent with minimal wear. Despite the steep investment of 200 euros for each pair, I found myself disillusioned. The most disappointing part was being informed by Assos that the transparency issue was not covered under warranty due to the normal usage of the items. This lack of accountability left me feeling undervalued as a customer. In conclusion, my experience with Assos has left me hesitant to make future purchases. I would have appreciated a more transparent and supportive approach in dealing with the quality issue that arose with my culottes.
C Claudiu Tomescu
105 days ago

Transformative Experience: From Disappointment to Delight

When my eagerly awaited winter jacket arrived from, my excitement turned to disappointment as I noticed the box had clearly been opened before. Frustrated, I reached out to their customer service team, hoping for a resolution. To my relief, they responded promptly, empathizing with my situation and offering a hassle-free return for a full refund. While initially skeptical due to a previous lengthy return process, the team at Assos surprised me with their efficiency and dedication to customer satisfaction. Despite their QA assessment protocol for unused items taking a standard time frame, I was pleasantly surprised when the entire process was completed within 2 weeks. In a world where customer service can sometimes fall short, Assos went above and beyond to turn my disappointment into delight. I am grateful for their swift response, professionalism, and commitment to ensuring a positive customer experience. Thank you, Assos, for transforming what could have been a negative situation into a shining example of exceptional service.
C Claudiu Tomescu
105 days ago

Customer Care Beyond Compare

Let me share my recent experience with – the box containing my eagerly awaited winter jacket appeared to have been tampered with, leaving me disappointed. But let me tell you, the true mark of a company's excellence lies not in avoiding issues but in how they handle them. Upon contacting their customer service, not only were they prompt and courteous, but they went above and beyond. They immediately offered a refund and reassured me of their commitment to customer satisfaction. While the return process did take some time due to their quality assessment procedures, I appreciated their attention to detail and dedication to ensuring product authenticity for all customers. truly exceeded my expectations with their exceptional customer care in the face of an unforeseen circumstance. Thank you for restoring my faith in online shopping experiences!

Introduction is an online retailer specializing in high-performance cycling apparel. With a strong reputation in the cycling industry, Assos offers a wide range of products designed to enhance cyclists' comfort and performance. From jerseys and bib shorts to accessories and protective gear, Assos has become a go-to destination for cyclists seeking premium-quality gear.

Pros and Cons

  • Pros:
    • High-quality cycling apparel designed for maximum comfort and performance.
    • Extensive product selection, catering to different cycling disciplines and preferences.
    • Responsive and user-friendly website interface, making it easy to browse and shop.
    • Reliable customer service, offering support and assistance for any inquiries or issues.
    • Fast shipping services, ensuring quick delivery of orders.
  • Cons:
    • Products often come at a premium price, may not be suitable for budget-conscious cyclists.
    • Limited availability of certain sizes or colors for popular items.

User Experience

The Assos website provides an intuitive and seamless user experience, allowing cyclists to easily navigate through the product categories, filter options, and refine search results. The clean and minimalist design ensures a clutter-free browsing experience, enabling users to focus on the products they are interested in. Product pages are well-organized, displaying detailed information, sizing guides, and customer reviews to assist in the decision-making process. Overall, prioritizes user experience, ensuring a hassle-free shopping experience for cyclists.

Pricing and Value for Money

Assos products are known for their premium quality and innovative features, which often come with a higher price tag compared to mainstream cycling brands. While the higher price point may deter some budget-conscious cyclists, it is worth noting that Assos invests heavily in research and development to deliver top-notch performance and durability. Cyclists who prioritize comfort, performance, and longevity will find excellent value for their money in Assos products.

Customer Service

Assos excels in providing exceptional customer service. Their customer support team is knowledgeable and responsive, promptly addressing any inquiries, concerns, or issues. Whether through email, live chat, or phone support, customers can expect a friendly and helpful interaction. Assos also maintains a comprehensive FAQ section and provides detailed sizing information to assist customers in making informed purchasing decisions.

Product Quality and Selection

Assos is renowned for its commitment to producing high-quality cycling apparel. They employ advanced technologies and premium materials to ensure optimal comfort, breathability, and moisture management. Assos offers a vast selection of products to cater to different cycling disciplines, including road cycling, mountain biking, and triathlon. From their signature bib shorts to jerseys, jackets, gloves, socks, and more, Assos covers every aspect of a cyclist's apparel needs.

Website Usability boasts a user-friendly website, designed with cyclists in mind. The streamlined interface allows for effortless navigation, with clear categorization of products. Filters and sorting options help users find specific items quickly. The website is responsive and performs well across different devices, ensuring a seamless shopping experience. Assos also prioritizes website security, safeguarding customers' personal and payment information.

Returns and Exchanges

Assos operates a hassle-free returns and exchanges policy. If a customer is unsatisfied with their purchase or needs a different size, they can initiate a return or exchange through the online portal. Assos provides clear instructions and guidelines to facilitate the process and ensure customers' satisfaction. Return shipping is typically at the customer's expense unless there is a defect or error in the order.

Promotions and Discounts

Assos occasionally offers promotions and discounts, allowing customers to enjoy savings on their purchases. These discounts may include seasonal sales, clearance items, or exclusive offers for newsletter subscribers. While such promotions may not be frequent, they provide opportunities for customers to acquire Assos products at a more affordable price.


Assos has built a strong reputation in the cycling industry over several decades. Their consistent focus on delivering top-notch performance, innovative designs, and exceptional quality has earned them the trust and loyalty of cyclists around the world. Assos is often considered a benchmark for high-quality cycling apparel and is recommended by professionals and enthusiasts alike.

Payment Options offers a variety of secure payment options to cater to different customer preferences. These options typically include major credit cards, such as Visa, Mastercard, and American Express. Additionally, Assos may also accept alternative payment methods, such as PayPal or Apple Pay, providing convenience and flexibility.

Loyalty Programs

Assos currently does not offer a specific loyalty program. However, they often provide exceptional customer service and exclusive offers to their frequent customers, fostering a sense of loyalty and appreciation.

Customer Reviews

Customer reviews play a vital role in any purchase decision, and Assos understands this. The website features a dedicated section where customers can share their feedback and experiences with specific products. These reviews offer valuable insights into product performance, sizing accuracy, and overall customer satisfaction. Assos actively encourages customers to leave reviews and uses the feedback to continuously improve their offerings.

Community Involvement

Assos engages with the cycling community through various initiatives. They sponsor professional cycling teams and events, contributing to the advancement of the sport and supporting athletes. Assos also collaborates with cycling communities and organizations to promote cycling culture and advocate for safer and more sustainable practices.

Shipping and Costs

Assos offers reliable and fast shipping services to customers worldwide. Shipping costs may vary depending on the destination and order value. The website provides an estimate of shipping costs during the checkout process, ensuring transparency. Assos strives to dispatch orders promptly, reducing delivery times and ensuring customers receive their products in a timely manner.

In conclusion, is a reputable online retailer that provides cyclists with premium-quality apparel and accessories. With a strong focus on performance, comfort, and innovation, Assos stands out among its competitors. While the pricing may not be suitable for everyone, the investment in Assos products is justified by their outstanding quality and durability. With excellent customer service, a user-friendly website, and a commitment to community involvement, Assos is a trusted destination for cyclists worldwide.