Assouline User Reviews

Introduction

Assouline is a luxury book publisher and retailer, whose brand is synonymous with sophistication and elegance. The company specializes in creating beautifully designed books on various topics such as art, fashion, travel, and lifestyle. Assouline.com is the company's online store, which offers an extensive selection of books, accessories, and other lifestyle items.

Pros and Cons

Pros:

• High-quality products
• Beautifully designed website
• Fast and efficient shipping
• Excellent customer service
• Large selection of titles

Cons:

• Expensive prices
• Limited selection of non-book items

User Experience

Assouline.com offers a visually stunning website that is easy to navigate. The homepage features a range of bestselling titles, upcoming releases, and gift suggestions. Customers can browse the site by category, author, or keyword search. Product listings are supplemented with high-quality photos and detailed descriptions, enabling customers to make informed purchasing decisions.

Pricing and Value for Money

Assouline's products are undeniably luxurious, and this is reflected in their prices. Books range from $50 to over $1,000, with most falling in the $200 to $300 range. In terms of value for money, customers can expect to receive top-quality products that are beautifully designed and crafted.

Alternatives

Assouline's main competitors are other luxury book publishers such as Taschen and Phaidon. Customers who are looking for more affordable options may consider online book retailers such as Amazon or Barnes & Noble.

Customer Service

Assouline's customer service is excellent. The company offers a live chat service, email support, and a dedicated phone line for customer queries. Customers can expect prompt and courteous responses, with staff always willing to go the extra mile to assist them.

Product Quality and Selection

Assouline's products are of the highest quality, with each book crafted with exceptional attention to detail. Their selection of titles is extensive, covering a range of interests from fashion and design to travel and culinary arts. The company also offers a range of accessories, such as bookstands and bookmarks, to complement their books.

Website Usability

Assouline.com offers an intuitive and easy to use website that is optimized for both desktop and mobile devices. Navigation is simple, with clear categories and filters to help customers find what they are looking for quickly. The website is secure and provides a seamless checkout process.

Returns and Exchanges

Assouline offers a hassle-free returns policy, though customers must contact customer service to initiate the process. Items must be returned in their original condition, and customers are responsible for paying return shipping costs.

Promotions and Discounts

Assouline occasionally offers promotions and discounts on their products, usually in the form of a percentage off or free shipping. Customers can sign up for the company's newsletter to receive notifications of these offers.

Reputation

Assouline has a strong reputation for producing luxury products of exceptional quality. The company has collaborated with numerous high-end brands and has an extensive list of high-profile clients, adding to their reputation as a maker of luxury items.

Payment Options

Assouline.com accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. Customers can also pay using PayPal.

Loyalty Programs

Assouline does not currently offer a loyalty program for customers.

Customer Reviews

Assouline's products receive consistently positive reviews from customers, who praise the quality and beauty of their books. The company has an average rating of 4.8 stars out of 5 on Trustpilot.

Community Involvement

Assouline is involved in several charitable initiatives, including supporting the Hand in Hand for Syria charity and participating in the Biennale des Antiquaires in Paris, which raises funds for the Louvre Museum.

Shipping and Costs

Assouline.com ships internationally, with shipping costs varying based on the destination and the weight of the package. Customers can expect to receive their orders within 5-7 business days. The company offers free shipping on all orders over $500.