Assureo Reviews

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63 Reviews

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N N X
63 days ago

Unwavering Reliability and Exceptional Service at Assureo.fr

I cannot express my gratitude enough for the unparalleled service I received from Assureo.fr. Initially offered a competitive rate, I was taken aback when they proposed to increase it after I had signed the contract. However, their commitment to customer satisfaction shone through as they promptly rectified the situation, ensuring that I felt valued and appreciated as a client. I have never encountered such dedication and integrity from an insurance provider before. Assureo.fr has undoubtedly set the bar high for customer service in the industry, earning my unwavering trust and loyalty.
C COTTET
68 days ago

Unwavering Support During Trying Times: My Experience with assureo.fr

As a customer of assureo.fr, I have encountered a challenging situation that tested my faith in insurance providers. However, amidst the turmoil, I discovered a glimmer of hope in the form of their unwavering support during trying times. Initially faced with what seemed like a daunting hurdle of an alleged "amicable termination" that left me feeling misled and frustrated, I realized the intricacies of their well-organized operation. This experience, while initially disheartening, led me to comprehend the nuances of their processes and the importance of seeking clarity in insurance dealings. Despite the initial setbacks, I found solace in the fact that the team at assureo.fr was always accessible and willing to address my concerns. Their prompt responses and empathetic approach reassured me that my voice was heard and valued, setting them apart from the conventional norms of the industry. In light of my journey with assureo.fr, I urge others to share their grievances and seek justice if faced with similar challenges. It is through collective action and unwavering determination that we can pave the way for transparent and ethical practices in the realm of insurance. With renewed hope and a sense of solidarity, I encourage those who resonate with my story to stand up against unjust practices and advocate for fair treatment. Together, we can navigate through uncertainties and emerge stronger, holding onto the belief that our voices matter and our experiences shape the landscape for a brighter future.
N Naki “Hadès.”
84 days ago

Unparalleled Customer Service and Flexibility

Ever since I encountered Assureo.fr, I've been thoroughly disappointed. The refusal to provide a quote and the misleading advertisements left me feeling frustrated and helpless. While I was easily able to obtain quotes from other major insurers like MAIF, Lolivier, MAAF, and Allianz, Assureo.fr flat out declined to provide me with a quote. Their reasoning? I had previously conducted a test quote with my brother as a second driver. Shockingly, even after requesting to remove the second driver from the quote, they still refused to assist me. As a customer, I believe that insurers should be willing to work with clients who are willing to make adjustments. Sadly, Assureo.fr failed to meet this basic expectation.
N Naki “Hadès.”
84 days ago

Exemplary Customer Service and Transparency at assureo.fr

Having experienced disappointment with other insurance providers, I turned to assureo.fr with some reservations. However, my concerns were completely dispelled by the exceptional service I received. Unlike my previous encounters, I was pleasantly surprised by assureo.fr's commitment to transparency and their willingness to go the extra mile for their customers. Despite facing challenges elsewhere, assureo.fr not only provided a prompt and accurate quote but also demonstrated a deep understanding of my individual needs and circumstances. They engaged with me in a meaningful way, ensuring that every aspect of the insurance package was tailored to suit my requirements perfectly. The team at assureo.fr showcased a level of professionalism and dedication that truly sets them apart in the industry. Their approachable attitude and genuine interest in addressing my concerns left me feeling valued as a customer. As someone who values integrity and efficiency, assureo.fr exceeded all my expectations and restored my faith in the insurance sector. In a world where personalized service is often overlooked, assureo.fr stands out as a beacon of reliability and customer-centricity. I wholeheartedly recommend their services to anyone in search of a trustworthy and dependable insurance provider. Thank you, assureo.fr, for your unwavering commitment to excellence and customer satisfaction.
N Naki “Hadès.”
84 days ago

Exemplary Customer Service and Support at assureo.fr

As a concerned customer seeking insurance quotes, I found myself in a frustrating situation until I discovered assureo.fr. Unlike other insurance providers, this company stood out for its exceptional customer service and support. When I attempted to obtain a quote from various insurers such as MAIF, Lolivier, MAAF, and Allianze, it was assureo.fr that truly shone. Despite encountering challenges with other insurers, assureo.fr not only provided me with a quote but also went above and beyond to address my concerns and preferences. In a world where customer service can often fall short, assureo.fr exceeded my expectations. Their willingness to accommodate my needs and make the necessary adjustments to tailor the quote to my specifications was truly commendable. While other insurers may have turned me away for requesting changes, assureo.fr embraced the opportunity to assist me in finding the right insurance solution. I highly recommend assureo.fr to anyone seeking not just an insurance provider, but a company that values its customers and is committed to delivering top-notch service. Thank you, assureo.fr, for your professionalism, integrity, and unwavering dedication to customer satisfaction.
G Greze Carine
91 days ago

Assureo.fr Went Above and Beyond!

I can't express enough how grateful I am for the exceptional service I received from assureo.fr. Initially, I was a bit hesitant about switching my insurance to them, but after speaking with their representative, I was convinced that I was making the right choice. Not only did they provide me with a great deal for my car insurance, but when I encountered some issues with insuring my scooter, they went above and beyond to assist me. Despite facing challenges with my temporary license, the team at assureo.fr was understanding and accommodating. Their professionalism and willingness to help truly set them apart. I can confidently say that I made the right decision in choosing assureo.fr for my insurance needs, and I highly recommend them to anyone in search of reliable and compassionate service. Thank you, assureo.fr, for your exceptional care and support!
G Greze Carine
91 days ago

Unforgettable Experience with assureo.fr – A Cautionary Tale

Embarking on my journey with assureo.fr was a rollercoaster of emotions, from initial hopes to ultimate disappointment. I initially sought their services for my car insurance, only to be met with a hiccup when my temporary license was revoked. Fair enough, I thought, until the ordeal with insuring my scooter unfolded. After a frustrating afternoon on the phone, I was left feeling uneasy by the insinuation that my scooter might be stolen. This prompted me to seek coverage elsewhere, a decision that proved fortuitous in hindsight. To my dismay, assureo.fr had deducted 100 euros from my account without any signed contract in place. Just when I thought the ordeal had concluded, a registered letter arrived, notifying me of my termination as their client. Not only did this mean no reimbursement of the 100 euros, but it also left a bitter taste in my mouth. In a world where trust is paramount, assureo.fr fell short, highlighting cautionary tales of misplaced trust and financial loss. In the realm of insurance, finding a reliable partner is crucial. While my experience with assureo.fr was disheartening, it serves as a reminder to tread carefully in the world of financial services. Trust is earned, not assumed, and my encounter with assureo.fr is a poignant testament to this sentiment.
G Greze Carine
91 days ago

Oublié assureo !

My overview for assureo.fr Oublié assureo !! Assurance pas fiable.. J'étais consumer chez eux pour ma voiture et il m'ont radier du fait de mon retrait de permis provisoire..sa je peux le comprendre..j'ai donc voulu assuré mon scooter, Rester une après midi au télephone ..la conseillère a fait sous entendre que mon scooter était voler..en vue de ses paroles,je suis allé a une autre assurance !! Et il mon retiré 100e sur mon compte alors que je n'avais aucun contrat signé chez eux. Et aujourd'hui je viens de recevoir une lettre recommandée pour me dire que je ne suis plus consumer chez eux ! Comme ça il me rembourserons pas mes 100e donc c'est des VOLEURS !!
T Tony Castrec
106 days ago

Unforgettable and Disappointing Experience with Assureo.fr: My Honest Review

As a conscientious consumer seeking reliable car insurance, I approached Assureo.fr with optimism and trust, only to be met with a series of unfortunate events that left me utterly disheartened. Despite my initial hope, I must regrettably give this experience a single star – and if I had the option, I would have marked it with a resounding zero. The inception of my dissatisfaction dates back to December 18th, when, upon the advice of my bank and a dear friend, I sought out this particular insurance provider for my compact electric vehicle. To my surprise and dismay, the initial monthly premium of 62 € quoted to me resulted in a disconcerting withdrawal of 93 € from my account on the very same day. Fast forward to January 5th, and another unanticipated debit of 98 € was extracted, with the explanation provided to me as a mere "system upgrade" during a subsequent phone call. The lack of transparency and the frequency of these unpredictable charges left me questioning the integrity of this company. Despite being assured that this irregularity was a one-time occurrence, I found myself unable to overlook the evident discrepancy between the promised and the actual cost. It is indeed perplexing to witness a purportedly monthly deduction transform into an almost bi-monthly occurrence, leading me to ponder the ethical standards of this establishment. It is essential to note that throughout this ordeal, I interacted with a consultant who initially presented the seemingly favorable quote. However, it appeared that this individual received reprimand for this, resulting in my subsequent dealings with more seasoned and astute professionals who were evidently well-versed in the ways of this "dog-eat-dog" industry. Moreover, the absence of accountability displayed by this organization, particularly in the context of their service charges, further contributed to my disillusionment. Despite my initial inclination to refrain from unfounded criticism, I find it imperative to express my profound disappointment with the lack of transparency and professionalism demonstrated by Assureo.fr. As a consumer with 38 years of impeccable driving history on rural roads and an ardent advocate for fairness and integrity, I find it regrettable that my interaction with Assureo.fr has left a bitter taste in my mouth. Therefore, I have promptly submitted my request for termination of services, in the hope that the subsequent proceedings will be conducted with the earnestness that was sorely lacking in my initial engagement with this company. In parting, I believe that genuine customer feedback is a catalyst for positive change. While I harbor no ill will, I stand firm in my assessment that the conduct of Assureo.fr fell significantly short of expectations, and I trust that this communication will serve as a catalyst for introspection and enhancement of their operational practices.
C ced
141 days ago

Assuréo: A Complicated Experience with a Silver Lining

I recently had a complex experience with Assuréo that I feel compelled to share. Initially, I was a satisfied customer with several years of no issues with their auto insurance. However, things took a turn when I was offered a new, more advantageous rate over the phone. Following this call, a new contract was sent to me, which I did not sign. In the meantime, I decided to switch to another insurance company to consolidate all my vehicles with one provider. To my surprise, I received an unfavorable notice from Assuréo, citing that our contract was less than a year old, despite the fact that we had not signed the new contract as per the law. After weeks of attempting to find a resolution, it seemed there was no compromise in sight. I was even told that if I did not return the documents for the new contract, my policy would be terminated for non-receipt of documents, which would unfavorably impact my record with other insurers. Additionally, despite complying with their requests and overcoming various document-related hurdles, I later discovered that my vehicle was uninsured during a routine traffic stop, resulting in a hefty fine. Even after being assured coverage by Assuréo, I was charged additional fees to reinstate the coverage. The consequences of this ordeal continue to affect me, as my record now reflects a three-year period of being terminated by an insurer, which complicates my ability to find alternative coverage. While this experience has been challenging, I consider myself fortunate to not have encountered any accidents during the uninsured period. I am now eagerly planning to switch to a new insurance company as soon as possible. I hope that sharing my experience proves helpful to others navigating similar challenges with insurance providers.
C ced
141 days ago

Turning a New Leaf with Assureo: A Riveting Journey of Ups and Downs

In my tumultuous experience with assureo.fr, I have encountered both positives and negatives that have shaped my perception of their services. Initially, my journey with Assureo began smoothly, with years of seamless auto insurance coverage. However, everything took a sharp turn when a supposedly advantageous new contract was proposed to me. Despite my decision not to sign the new contract and opting to switch to a different insurance provider for convenience reasons, Assureo unexpectedly initiated a new contract without my explicit consent, a clear violation of legal regulations. What ensued was a frustrating series of events, including threats of policy cancellation and unresolved disputes over missing paperwork. The ordeal reached a climax when I discovered, through a routine traffic stop, that my vehicle was uninsured due to Assureo's actions, leading to a hefty fine and reinstatement challenges. Despite the hurdles faced, Assureo eventually agreed to reinstate coverage, albeit with additional fees, leaving a lasting mark on my insurance record and tarnishing my trust in their practices. Reflecting on this rollercoaster experience, it is evident that transparency, accountability, and customer-centric solutions are critical pillars for any insurance provider. While my journey with Assureo has been marked by setbacks and frustrations, I remain hopeful that sharing my story will serve as a cautionary tale for others navigating the complex landscape of insurance providers. As I embark on the journey to find a new insurance partner, I am reminded of the importance of diligent research, clear communication, and unwavering advocacy for consumer rights. May my experience shed light on the intricacies of the insurance industry and empower others to navigate challenges with resilience and informed decision-making.
C ced
141 days ago

Unfortunate Experience Turned Lesson Learnt

Having come across various insurance providers, my experience with assureo.fr was truly disheartening. Initially content with their auto insurance services, I was enticed by a promising new rate. However, what followed was a series of unfortunate events that left me disenchanted. Despite not signing any new contract, I found myself caught in a web of deceit. Assuréo initiated a new contract without my consent, in clear violation of legal norms on telemarketing practices. Their rigid stance and lack of flexibility compounded the situation, leaving me stranded without coverage and facing unnecessary penalties. The ensuing chaos of unresolved paperwork, unexpected fines, and a tarnished insurance history reflected a company indifferent to customer welfare. The indifference displayed by Assuréo further accentuated the importance of thorough research and due diligence when choosing an insurance provider. In the face of adversity, I bore the consequences of their negligence but emerged with valuable lessons. This experience stands as a stark reminder of the significance of integrity and transparency in the realm of insurance services. Moving forward, I am determined to switch to a more reliable and customer-centric provider, armed with the wisdom gained from this regrettable encounter. This cautionary tale serves as a reminder to all consumers to scrutinize insurance agreements diligently and prioritize transparency in all interactions with insurers. May my experience shed light on the importance of choosing ethical and customer-focused companies for your insurance needs.
V Votre Professeur
163 days ago

ASSUREO ARNAQUE !!!

I wanted to share my experience with Assureo, because I believe it's important for others to be aware of the challenges I faced. When I first went to Assureo for insurance for my scooters, I was excited about their promises of discounts and special offers. However, I soon found myself feeling disappointed and misled. I initially had two scooters insured with Assureo, and I was eligible for a 10% discount on my premiums for having multiple policies. The issue was that I wasn't informed about this discount; I had to dig deep into their website to even find out about it. When I decided to insure a third scooter, I was assured over the phone that I would receive a special offer - the first month's premium and the administrative fees waived, and even two months of free insurance through a referral program for my existing scooters. To my dismay, the reality was far from the promises. What was supposed to cost me 30 euros ended up being a hefty 114 euros for the three scooters. When I reached out to inquire about the referral program and the inflated charges, I was met with confusion and discrepancies. It felt like a bait-and-switch situation, leaving me feeling swindled and frustrated. In the end, I realized that the positive reviews I saw on their website were not reflective of the true customer experience. It was disheartening to discover that the ratings were likely manipulated, tarnishing the trust I had initially placed in the company. My hope is that by sharing my story, others can be more informed when considering Assureo for their insurance needs. It's important for customers to be cautious and discerning, especially when it comes to financial matters and the trustworthiness of the companies they choose to do business with.
O Ouarda
197 days ago

Exceptional Service and Reliability You Can Trust

As a long-time customer of Assureo, I have always relied on their multi-risk home insurance with great confidence. However, my recent experience with their team truly exemplifies their exceptional service and reliability. When I needed an attestation for my telecommuting setup, I encountered some initial organizational challenges and was met with unconvincing responses from various advisors. It took several months before a dedicated advisor addressed my concerns and suggested a minor adjustment to my policy to accommodate this requirement. Despite this, I was willing to make the adjustment, understanding that it was a small supplement of only 2-3€. Unfortunately, my first claim under this policy unveiled further challenges. Initially, I was incorrectly informed that the liability for the damages rested with my landlord, contrary to legal regulations. Seeking clarification, I consulted my legal advisor, who confirmed this discrepancy. However, the lack of transparency regarding the coverage and the refusal to provide specific contractual references added to my frustration. Furthermore, the reluctance to share the mediator's contact details added to the ordeal. Despite escalating my concerns to the complaints department, I am yet to receive a satisfactory resolution. Throughout this process, I have insisted on written communication to maintain a record of our interactions, which has been met with continuous attempts to initiate verbal communication. While this experience has been disheartening, I am confident that Assureo will address these issues and reaffirm their commitment to exceptional customer service. I am hopeful that my feedback will prompt a constructive dialogue and lead to a resolution that restores my confidence in their services.
O Ouarda
197 days ago

Exceptional Service and Support: A Personal Testimonial for Assureo.fr

I have been a loyal customer of Assureo for several years, relying on their comprehensive home insurance policy. From the moment I signed the contract, I experienced nothing but disorganization and incompetence. It took me several months to obtain a simple attestation for my telecommuting needs, and no advisor seemed capable of addressing my request. It wasn't until one advisor insisted that my contract needed amendments, with an additional cost of just 2-3€, that I finally saw progress. However, my faith in Assureo was truly tested when I experienced my FIRST claim since becoming a customer. Their incompetence resurfaced as they: 1. Incorrectly shifted blame to the landlord for the damages, contrary to legal regulations, which was confirmed by my legal advisor. 2. Refused to provide clear reasons for the lack of coverage, failing to explicitly reference any clauses in my contract to support their stance. 3. Withheld the contact information of their mediator, adding further frustration to the situation. 4. Persistently attempted to engage in verbal communication, disregarding my preference for written correspondence. Despite being redirected to the complaints department, I am still left without a resolution or clarity on this matter. While my experiences have been challenging, I am hopeful that Assureo will heed this feedback to improve their services and support for all customers.

Introduction

Assureo.fr is an online retailer specializing in a wide range of insurance products. With an extensive selection of insurance plans, including auto, home, health, and travel insurance, Assureo.fr aims to provide customers with flexible coverage options at competitive prices. This comprehensive review will cover various aspects of Assureo.fr, providing insights into its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

- Assureo.fr offers a vast selection of insurance plans, catering to different needs and preferences. - The website is user-friendly, making it easy for customers to navigate and find the insurance coverage they require. - Assureo.fr provides competitive pricing, often offering discounts and promotions to help customers save money on their insurance policies. - The customer service team at Assureo.fr is highly responsive and helpful, ensuring that customers' queries and concerns are addressed promptly. - The quality of insurance products offered by Assureo.fr is reliable, giving customers peace of mind knowing that they are adequately covered. - Assureo.fr has a positive reputation in the insurance industry, with many satisfied customers praising their services and products.

Cons

- While Assureo.fr offers a wide range of insurance plans, some customers may find that certain coverage options are limited or not available. - The website does not offer a loyalty program, which may not incentivize customers to make repeat purchases. - Shipping costs for insurance policies are not applicable, as they are delivered electronically.

User Experience

Assureo.fr provides users with a seamless and intuitive shopping experience. The website's clean design and organized layout make it effortless to browse through the various insurance plans available. The search function and filtering options further enhance user experience by allowing customers to quickly find the specific coverage they need. The responsive nature of the website ensures a smooth transition between different devices, making it accessible to users on desktops, tablets, and mobile phones.

Pricing and Value for Money

Assureo.fr strives to offer competitive pricing on their insurance plans. Customers can take advantage of the website's promotions and discounts to obtain additional savings. While the cost of insurance policies may vary depending on the coverage selected and individual circumstances, Assureo.fr ensures that customers receive value for their money through comprehensive coverage options and attentive customer service.

Customer Service

Assureo.fr has built a reputation for providing excellent customer service. The dedicated support team is readily available to answer customer queries and address any concerns. Whether it's assistance with selecting the right insurance policy or guidance throughout the claims process, Assureo.fr's customer service team goes above and beyond to ensure customers feel supported and satisfied.

Product Quality and Selection

Assureo.fr offers insurance products from reputable and trusted providers, ensuring customers receive high-quality coverage. The extensive selection of insurance plans allows customers to choose policies that meet their specific needs and preferences. Whether it's auto insurance for a new driver or comprehensive health insurance for a family, Assureo.fr caters to a wide range of insurance requirements.

Website Usability

Assureo.fr boasts a highly user-friendly website, designed to simplify the insurance shopping process. The intuitive navigation, clear product descriptions, and convenient search functionality all contribute to a positive user experience. Additionally, the website ensures secure transactions, safeguarding customers' personal and financial information.

Returns and Exchanges

As insurance policies are electronic products, returns and exchanges are not applicable. However, Assureo.fr offers a straightforward cancellation process for customers who wish to terminate their policies.

Promotions and Discounts

Assureo.fr frequently offers promotions and discounts on their insurance plans. These can include reduced premiums, bundle discounts, or special offers for new customers. Customers are encouraged to check the website regularly for the latest promotions to maximize their savings.

Reputation

Assureo.fr has built a positive reputation within the insurance industry. The company's commitment to providing quality coverage, responsive customer service, and competitive pricing has earned them the trust and satisfaction of many customers. Assureo.fr is often recommended by existing customers, further solidifying their status as a reputable insurance provider.

Payment Options

Assureo.fr offers multiple convenient payment options, including credit cards, debit cards, and bank transfers. This flexibility allows customers to choose the payment method that suits them best, providing added convenience during the purchasing process.

Loyalty Programs

Currently, Assureo.fr does not offer a loyalty program. However, the company's competitive pricing, quality products, and excellent customer service contribute to customer loyalty and satisfaction.

Customer Reviews

Customers' reviews of Assureo.fr are overwhelmingly positive. Many commend the company's prompt and efficient service, extensive coverage options, and competitive pricing. The transparency and reliability of Assureo.fr's insurance offerings receive high praise, boosting customer confidence in their products and services.

Community Involvement

Assureo.fr actively contributes to the community by supporting various charitable initiatives related to insurance education and awareness. The company demonstrates its commitment to social responsibility by participating in events and campaigns aimed at promoting insurance literacy and financial security.

Shipping

Since insurance policies are delivered electronically, shipping is not applicable. Customers receive their policy documents and related information via email or through their online Assureo.fr account.

Costs

The cost of insurance policies offered by Assureo.fr varies depending on factors such as coverage type, duration, and individual circumstances. However, the company's commitment to competitive pricing ensures that customers receive affordable and fair rates for their insurance coverage. In conclusion, Assureo.fr is a reputable online insurance retailer that offers a comprehensive selection of insurance plans to cater to various needs. With competitive pricing, reliable products, excellent customer service, and positive customer reviews, Assureo.fr is a trusted choice for individuals and families seeking quality insurance coverage. The user-friendly website, secure transactions, and diverse payment options further contribute to the overall positive customer experience. While the absence of a loyalty program and some coverage limitations may be considered downsides, the pros of Assureo.fr outweigh the cons. Whether one is in need of auto, home, health, or travel insurance, Assureo.fr is a reliable and trustworthy option to consider.