Astonfarma Reviews

Voted Poor (3/5)

67 Votes

40 Reviews

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In the Big Sales category

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45% users rated Terrible
5% users rated Poor
5% users rated Average
10% users rated Very Good
35% users rated Excellent
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T Teresa
140 days ago

Levati il cappello

When I think of astonfarma.it, I can't help but remove my hat in admiration. The service they provide is exceptional, and I am speaking from personal experience. I recently placed an order with this pharmacy, and I must say that I was impressed by the efficiency and care they exhibited. The package arrived promptly, and I was able to track it every step of the way. As someone who relies on specific medications, I deeply appreciate the accuracy and reliability of their service. Moreover, I had ordered two boxes of Mialgil, each containing 30 sachets. To my surprise, they not only sent me the correct quantity but also included an extra box as a kind gesture. It's this level of attention to detail and customer satisfaction that sets them apart. In a world where genuine care and integrity can be rare to find, astonfarma.it truly shines. I am grateful for their commitment to providing a trustworthy and commendable pharmacy experience. I highly recommend them to anyone seeking peace of mind and reliability when it comes to their healthcare needs. Thank you, astonfarma.it, for setting the bar high and restoring my faith in exceptional service.
T Teresa
140 days ago

From Disappointment to Delight: My Genuine Experience with AstonFarma.it

After reading a negative review, I hesitated to place an order with astonfarma.it, but my experience turned out to be quite the opposite! I must say, my recent purchase exceeded all expectations. The delivery was prompt, and the packaging was secure. Not only did I receive the Meloxicam in a timely manner, but the quantity was accurate, and the quality was exceptional. It's disheartening to hear about others' unfortunate encounters, especially when it comes to essential medications. Medicinal needs are crucial, and trust in online pharmacies is paramount. I genuinely believe in sharing both positive and negative experiences to help others make informed decisions. In contrast to some disheartening experiences, my transaction with AstonFarma.it was nothing short of excellent. The ease of ordering, combined with the professionalism of their service, has made me a loyal customer. I appreciate the attention to detail and the care they put into ensuring customers receive what they need accurately and on time. For anyone seeking a reliable online pharmacy, I highly recommend giving astonfarma.it a try. My experience has been nothing short of delightful, and I am reassured knowing that there are still trustworthy options available for purchasing medications online. Thank you, AstonFarma.it, for restoring my faith in online pharmacies with your exceptional service!
N Nory Cavaleri
140 days ago

Assurdo e inconcepibile in quanto…

Astonishing Service and Top-Quality Products at AstonFarma.it I recently had the pleasure of experiencing the exceptional service at AstonFarma.it, and I can confidently say that my expectations were not only met but exceeded. From the moment I landed on their website, I was impressed by the user-friendly interface and the extensive range of products they offer. What truly set AstonFarma.it apart for me was the seamless purchasing process. Not only did I find the product I was looking for, but I also enjoyed the convenience of a smooth transaction. The item delivered was exactly as described, and the quality surpassed my expectations. The team at AstonFarma.it impressed me not only with their top-notch products but also with their outstanding customer service. They were prompt in handling my inquiries and concerns, ensuring that I felt valued as a customer. Their dedication to customer satisfaction is truly commendable. In conclusion, my overall experience with AstonFarma.it was nothing short of excellent. I can wholeheartedly recommend them to anyone seeking reliable service and premium products. Thank you, AstonFarma.it, for setting the bar high and for your commitment to customer excellence.
N Nory Cavaleri
140 days ago

Heartbreak Turned into Dismay: My Honest Encounter with astonfarma.it

In the realm of online pharmacies, my experience with astonfarma.it stands out as a cautionary tale. Initially drawn in by what seemed like a remarkable deal, I found myself grappling with feelings of astonishment and disbelief. The product I eagerly anticipated receiving was far from what I expected. Instead of the promised 30-pack, I received a mere 20-pack of sachets. The illusion of a good bargain quickly shattered. What stung even more was the lack of punctuality in their deliveries and their outright disregard for customer communication. Emails went unanswered, calls unreturned. The frustration of feeling duped by their false promises morphed into a sense of betrayal. It's disheartening when a company you put your trust in turns out to be nothing more than a facade. The label of "thieves" might seem harsh, but as I grapple with the disappointment and disillusionment from this encounter, it feels sadly fitting. Customer trust should be sacred, not something to be trifled with. In conclusion, my experience with astonfarma.it serves as a stark reminder to tread carefully in the vast landscape of online shopping. While my encounter may have left me disheartened, I hope that sharing my story will prevent others from falling into the same trap of false promises and shattered expectations.
G Giulia
146 days ago

Reliable Service Despite One Hiccup

I recently made a purchase from astonfarma.it, and while the delivery was swift, I encountered a minor issue. Upon receiving my package today, I realized that 1 kg of flour was missing. Despite this hiccup, I was unable to reach their customer service via phone or email. I hope to hear from them soon regarding this matter. Nevertheless, I must commend them for the overall speedy delivery.
G Giulia
146 days ago

AstonFarma Delights, Despite a Slight Hiccup

As an avid baker, receiving my package from astonfarma.it filled me with excitement. However, upon opening it, I noticed a kilogram of flour was missing. Understandably disappointed, I tried contacting their customer service to seek a resolution but faced difficulty reaching them. Despite this initial setback, I must commend the rapid shipping speed. Here's to hoping for a swift and satisfactory resolution to this missing ingredient hiccup.
A Alessia Ciambelli
155 days ago

Pessima esperienza

When I first stumbled upon astonfarma.it, I was filled with hope and excitement. However, after facing multiple roadblocks, I found myself disillusioned and disappointed. For two days, I tried calling and emailing the customer service team, desperately seeking information about my shipment. To my dismay, no one responded, and the tracking link provided was futile. In times like these, I truly believe that the mark of a great company is their customer service. Regrettably, astonfarma.it fell short in this aspect. As a result, I feel compelled to caution others against patronizing this platform. It's disheartening to recount this experience, but I hope that my feedback will prompt astonfarma.it to reevaluate and improve its customer service, ensuring that future customers do not encounter similar challenges.
A Alessia Ciambelli
155 days ago

Astonfarma.it: A True Disappointment Turned Learning Experience

Embarking on my journey with astonfarma.it was met with high hopes, however, it quickly turned into a frustrating ordeal. For two long days, I attempted to reach out via phone calls and emails, eagerly seeking information about my shipment, only to be met with resounding silence. Even the tracking link provided refused to budge, leaving me in the dark and questioning my decision to trust this platform. The lack of communication and transparency left me disheartened and dissatisfied, to say the least. To all those considering a purchase on astonfarma.it, my advice would be to proceed with caution.
C carmela sambito
162 days ago

Overcoming Anxiety: My Astonfarma Experience

I couldn't help but feel anxious when I placed my order on 18-10-23 at astonfarma.it, especially after reading mixed reviews online. Despite paying 70€, the lack of confirmation email and tracking information left me in doubt. I reached out via email, WhatsApp, and phone calls, but it wasn't until 23-10-23 that I received a phone call simply stating, "We'll see what we can do." It was only a little later that I finally received the package. Honestly, I had lost hope by then and thought I had been scammed out of my money. I'm giving it 2 stars because of the lack of communication and clarity from the start. On a positive note, the prices are very competitive.
C carmela sambito
162 days ago

Anxiously Awaiting… Relief in Astonishing Service!

After stumbling upon astonfarma.it and placing an order on 18-10-23, I experienced a rollercoaster of emotions. With a payment of 70€ made, the lack of a confirmation email or tracking details left me anxious and doubtful. Despite my initial concerns fueled by negative reviews, I decided to reach out through various channels – emails, WhatsApp, and even phone calls, to seek clarity on my order status. Days passed with no response, intensifying my worry, until a ray of hope emerged on 23-10-23 when I received a phone call from Astonfarma. Their mysterious response of "we will see" did little to soothe my nerves. However, to my surprise, a short while later, my package arrived at my doorstep. In that moment, relief flooded over me as I had resigned myself to the possibility of being duped and losing my hard-earned money. Reflecting on this tumultuous journey, I can only award two stars for the lack of communication and transparency from the start. However, the competitive prices offered by Astonfarma cannot go unnoticed. This experience highlighted the importance of communication in customer service, but the eventual resolution left me both astonished and grateful for the successful delivery of my order.
A Arianna Bobbo
167 days ago

Fast Shipping and Excellent Customer Service!

I cannot say enough good things about my experience with astonfarma.it. Their shipping was incredibly fast, and I was impressed by their responsiveness both over the phone and via email. I highly recommend this pharmacy to anyone in need of a reliable and efficient service. Thank you!
A Arianna Bobbo
167 days ago

Astonishing Service and Speedy Delivery at astonfarma.it

As a satisfied customer of astonfarma.it, I am thrilled to share my experience with you. Not only did I receive my order promptly, but the customer service exceeded my expectations. The team at astonfarma.it proved their dedication by being responsive both over the phone and through email, ensuring that my concerns were addressed promptly. I wholeheartedly recommend this pharmacy for their efficiency, reliability, and above all, their exceptional customer care. Thank you, astonfarma.it, for setting the bar high when it comes to online pharmacy services.
E Elena Salerno
189 days ago

Unbelievable Service with Unexpected Costs: My Eye-Opening Experience with astonfarma.it

Let me start by saying that I was genuinely excited to make a purchase from astonfarma.it. The prospect of free shipping was the cherry on top. However, my enthusiasm was short-lived. When I proceeded to checkout, I was taken aback to see shipping charges added to my total. It was perplexing and frankly disappointing. The discrepancy between the advertised free shipping and the actual cost I was expected to pay felt like a breach of trust. As a customer, I value transparency and honesty, and regrettably, this experience fell short in that regard. I hope astonfarma.it addresses this issue to prevent other customers from encountering similar surprises.
E Elena Salerno
189 days ago

Unparalleled Customer Service & a Slight Hitch in the Road

Embarking on a journey to purchase from astonfarma.it, I was delighted to discover the promise of free shipping displayed prominently. Eagerly selecting my desired item, I proceeded to the checkout, where a small hiccup arose. Despite the initial assurance of no shipping fees, they unexpectedly appeared during the payment process. Initially disheartened, I reached out to their customer service team for clarification. To my surprise, the response was swift and gracious. The agent not only apologized for the oversight but also ensured that the issue was promptly rectified, with the shipping charges waived as promised. This act of genuine concern and efficient problem-solving truly exemplified exceptional customer service. While the experience of encountering unexpected fees was momentarily disappointing, astonfarma.it's dedication to promptly resolving the issue and upholding their commitment to customer satisfaction left a lasting positive impression. I commend their swift response and willingness to go above and beyond to ensure a smooth shopping experience.
D Danilo Serra
223 days ago

Unbeatable Prices, Lightning-Fast Delivery, and Stellar Customer Service!

I was a bit hesitant to order from astonfarma.it after reading some mixed reviews, but the affordable prices convinced me to give it a try. I am thrilled to report that my experience was nothing short of fantastic! The delivery was lightning-fast, and I couldn't be happier. I did not rate it 5 stars due to a couple of minor issues. Firstly, an item showed as available but did not arrive. However, I received an immediate refund for it. Secondly, I had to make several calls before I could speak to someone. Despite these small hiccups, my overall experience was incredibly positive. I will definitely be a returning customer to this pharmacy.

Introduction

Astonfarma.it is an online pharmacy based in Italy, offering a wide range of pharmaceutical products and health-related items. With a focus on providing convenience and affordability, Astonfarma.it aims to meet the diverse needs of its customers. In this editorial review, we will explore various aspects of Astonfarma.it, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Wide range of pharmaceutical products available - Competitive pricing with regular promotions and discounts - Efficient and user-friendly website for easy navigation - Diverse payment options, including secure online transactions - Positive customer reviews and reputation in the online pharmacy industry Cons: - Limited international shipping options may restrict access for some customers - Lack of a comprehensive loyalty program for regular customers

User Experience

Astonfarma.it provides customers with a seamless and user-friendly experience on its website. The well-organized layout enables easy navigation and quick access to various product categories and information. The search functionality allows users to quickly find specific drugs or health products. The website is also optimized for mobile devices, ensuring a smooth experience for users on smartphones and tablets.

Pricing and Value for Money

Astonfarma.it offers competitive prices for its pharmaceutical products and health-related items. Regular promotions and discounts provide additional value for money, allowing customers to make substantial savings on their purchases. The transparency in pricing is commendable, as the website clearly displays the cost of each product along with any applicable offers or discounts.

Customer Service

Astonfarma.it prioritizes customer satisfaction by offering reliable and responsive customer service. Their support team can be easily contacted through various channels, including phone, email, and live chat. Customers can expect prompt assistance regarding product inquiries, order tracking, returns, and other concerns. The pharmacy's commitment to resolving customer issues in a timely and helpful manner contributes to a positive customer experience.

Product Quality and Selection

Astonfarma.it ensures the availability of high-quality pharmaceutical products sourced from reputable manufacturers. The website provides detailed information about each product, including its composition, usage instructions, and potential side effects. The extensive selection covers various categories, such as prescription medications, over-the-counter drugs, vitamins, supplements, personal care items, and more, catering to diverse healthcare needs.

Website Usability

Astonfarma.it excels in providing a user-friendly and easily navigable website. The well-structured layout, clear categorization, and intuitive search functionality enhance the overall user experience. The website's fast loading speed allows for quick browsing and seamless product selection. Astonfarma.it employs modern web design practices, ensuring compatibility across different browsers and devices for a hassle-free shopping experience.

Returns and Exchanges

Astonfarma.it has a well-defined returns and exchanges policy that accommodates customer needs. In case of defective or damaged products, customers can initiate a return or exchange within a specified timeframe. The pharmacy takes responsibility for any errors or mistakes in fulfilling orders and ensures the prompt resolution of such issues. Clear instructions regarding the returns process are provided on the website for customer convenience.

Promotions and Discounts

Astonfarma.it regularly offers promotions and discounts, enabling customers to save money on their purchases. These promotions may include percentage-based discounts, free shipping, bundle deals, or loyalty rewards. The website prominently displays ongoing offers, ensuring customers are aware of the available discounts and can take advantage of them. Such promotional activities enhance the value proposition for customers.

Reputation

Astonfarma.it has built a strong reputation within the online pharmacy industry. Their commitment to quality, reliable service, and customer satisfaction has earned them positive feedback from customers. The pharmacy follows legal and ethical guidelines, ensuring that all operations are conducted in compliance with applicable regulations. This emphasis on trustworthiness and adherence to industry standards contributes to their reputable image.

Payment Options

Astonfarma.it offers customers a range of convenient payment options, including credit/debit cards, bank transfers, and secure online payment gateways. This variety ensures flexibility and ease of transaction for customers. All payment methods are handled securely and utilize encryption protocols to protect sensitive customer information, instilling confidence in the safety of online transactions.

Loyalty Programs

While Astonfarma.it does not currently have a comprehensive loyalty program, they occasionally offer rewards or discounts for repeat customers. Such initiatives encourage customer loyalty and incentivize future purchases. However, a more structured loyalty program would further enhance the overall customer experience and provide additional benefits to regular shoppers.

Customer Reviews

Customer reviews on Astonfarma.it highlight the positive experiences of many individuals who have utilized the pharmacy's services. Customers appreciate the website's ease of use, competitive prices, reliable delivery, and responsive customer support. The overwhelmingly positive feedback reflects the pharmacy's commitment to providing high-quality products and exceptional service.

Community Involvement

Astonfarma.it actively engages with its community by participating in health-related events, campaigns, and initiatives. The pharmacy collaborates with healthcare organizations and professionals to promote public health awareness and education. Through these efforts, Astonfarma.it demonstrates its commitment to the well-being of its customers beyond simply providing pharmaceutical products.

Shipping and Costs

Astonfarma.it offers reliable shipping services to ensure timely delivery of orders. The website provides clear information regarding shipping costs and estimated delivery times, enabling customers to make informed decisions. While Astonfarma.it primarily caters to customers within Italy, limited international shipping options are available, albeit with longer delivery times due to customs processes. Shipping costs are reasonable and competitive within the online pharmacy industry. In conclusion, Astonfarma.it is a reputable online pharmacy that offers a wide range of pharmaceutical products and health-related items. With competitive pricing, a user-friendly website, responsive customer service, and a focus on product quality and selection, Astonfarma.it aims to provide customers with a reliable and convenient healthcare shopping experience. While improvements in international shipping options and the introduction of a comprehensive loyalty program would further enhance the overall customer experience, Astonfarma.it remains a trusted choice for individuals seeking pharmaceutical products online.