Astridandmiyu Reviews

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51 Reviews

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In the Jewelry Store category

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2% users rated Poor
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2% users rated Very Good
82% users rated Excellent
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J Jax
50 days ago

Lauren’s Exceptional Customer Care Shines Bright at astridandmiyu.com

From the moment I reached out for assistance on astridandmiyu.com, Lauren's dedication to helping me was truly remarkable. Her kindness and support went above and beyond my expectations, making her a standout asset to the company. Her willingness to understand and address my concerns not only resolved my issue but also left a lasting positive impression. Lauren's exceptional customer care skills are a testament to the stellar service provided by astridandmiyu.com.
O Oscar
51 days ago

My Honest Experience with Astrid & Miyu: A Lesson in Disappointment

Embarking on a journey to unlock exclusive discounts and adorn myself with exquisite jewelry, I stumbled upon Astrid & Miyu's tempting offer of a 10% discount upon signing up for their emails. Eagerly, I entered my details, envisioning the sparkling treasures that awaited me. Days passed, and excitement turned to dismay as the promised discount failed to materialize. Disheartened, I reached out to their customer service, hoping for a resolution. To my disappointment, the response was lackluster, leaving me feeling deceived and misled. Astrid & Miyu, once a beacon of allure, now stands tainted in my eyes. The promise of a discount morphed into a lesson learned – a cautionary tale of false expectations and unmet promises. As I reflect on my experience, I urge others to approach with vigilance and skepticism, lest they too fall prey to the charm of empty promises. In a world where authenticity is a rare gem, let my story serve as a reminder to tread carefully in the realm of online shopping. Despite the letdown, I remain hopeful that Astrid & Miyu will rectify their missteps and regain the trust of their customers. Until then, my jewelry dreams will linger in a realm of shattered illusions.
E Emily Elsey
51 days ago

Unmatched Support and Stellar Service

Exemplary customer service sets astridandmiyu.com apart in a league of its own. My experience was nothing short of extraordinary. Upon reaching out with a query, I was pleasantly surprised by the lightning-fast response. However, what truly stood out was the genuine care and warmth extended by Charelle. Her professionalism coupled with a touch of kindness transformed a simple interaction into a memorable encounter. The level of commitment and dedication displayed by the team at astridandmiyu.com is truly commendable. Thank you for raising the bar and redefining excellence in customer service.
A Anne
51 days ago

Exemplary Customer Care: A Ring of Joy

Having experienced the stellar customer service at astridandmiyu.com, I am thrilled to share my heartfelt review. A moment with their team member transformed my shopping experience into pure delight. Their assistance not only helped me place my order effortlessly but also heightened my anticipation for the ring's arrival. The personalized attention and dedication to customer satisfaction truly set astridandmiyu.com apart. Thank you for making my shopping journey truly exceptional!
J Jodie Yates
51 days ago

Exceptional Customer Service That Saved My Day!

I had the pleasure of contacting astridandmiyu.com with a question about their jewellery change services, and I must say, I was blown away by the prompt and helpful response I received. Catherine, in particular, went above and beyond by getting back to me within an hour with all the information I needed. Her expertise and efficiency not only resolved my query but also left me impressed with the level of care and dedication this company puts into their customer service. I truly can't fault astridandmiyu.com when it comes to their commitment to providing top-notch assistance to their customers. Thank you for saving the day and making my experience with your brand a memorable one!
K Katherine Demetris
52 days ago

Exceptional Support and Service: Lauren Goes Above and Beyond!

Sharing my sincere feedback for astridandmiyu.com, I must highlight the exceptional support I received from Lauren. Her prompt responses and willingness to assist truly made a difference. When my beloved welded bracelet broke, I reached out to Lauren, who not only verified its warranty but also scheduled a repair appointment promptly. Moreover, when I needed help switching my rook piercing to a stunning earring from Astrid & Miyu, she seamlessly arranged another appointment. Lauren's dedication and efficiency exemplify outstanding customer service. Thank you, Lauren, for going above and beyond to provide such personalized care!
J Jessica Richards
52 days ago

Exceeding Expectations: A Genuine Testimonial

My journey with astridandmiyu.com has been nothing short of extraordinary, and I am compelled to share my delightful experience with the world. From the moment I reached out to their customer service, specifically Zee, I was met with promptness, warmth, and a level of assistance that truly set the bar high. What truly sets this brand apart is the seamless transition from online interactions to the in-store experience. Stepping into their shop was akin to stepping into a realm of elegance and sophistication, where every detail was curated with the customer in mind. My sincere gratitude goes out to the team at astridandmiyu.com for not only meeting but exceeding my expectations. This review comes from a place of genuine appreciation for a brand that values customer satisfaction above all else.
J Jill Stewart
53 days ago

Unexpected Kindness and Exceptional Service at Astrid & Miyu

I recently encountered a minor hiccup while applying for a first-time buyer discount on astridandmiyu.com. Despite the form glitch that prevented me from adding the necessary details, I didn't want to miss out on the item I had been eagerly waiting to purchase. Zee from their customer service team went above and beyond by not only processing my order promptly but also surprising me with a refund for the original discount issue. This unexpected act of kindness truly impressed me and showcased the exceptional service standards at Astrid & Miyu. Their dedication to customer satisfaction and willingness to rectify any inconvenience made me feel valued as a customer. I highly recommend Astrid & Miyu for not only their stunning products but also for their outstanding customer care. Thank you, Zee, and the entire team, for turning a potentially frustrating situation into a delightful shopping experience.
J Jen Halliday
53 days ago

Transformed My Look: A Love Letter to Astrid and Miyu Earrings

Discovering Astrid and Miyu's earrings was a game-changer for me. The pair I purchased not only elevated my outfit but also transformed my entire look. The intricate design and impeccable craftsmanship of the earrings were simply breathtaking. What truly stood out to me was the exceptional customer service I received. When I encountered an issue with one of the earrings not clicking properly, the team at Astrid and Miyu addressed it swiftly and efficiently. Within seconds, the problem was resolved, showcasing their dedication to customer satisfaction. The quality of the jewellery exceeded my expectations, and I could feel the care and attention to detail that went into creating each piece. Astrid and Miyu's earrings are not just accessories; they are works of art that radiate beauty and elegance. Thank you, Astrid and Miyu, for not only providing me with stunning earrings but also for your outstanding customer service. I am a loyal customer for life, and I cannot wait to explore more of your exquisite collections.
J Joanne Johnston
54 days ago

In Gratitude to Lauren at Astrid & Miyu

Allow me to express my heartfelt thanks to Lauren from astridandmiyu.com for her exemplary customer service. When I encountered an issue with my welded bracelet, Lauren's swift and effective response immediately put me at ease. Her dedication to rectifying my complaint not only resolved the issue but also alleviated any stress I had surrounding the situation. Lauren's assistance was invaluable, and her helpfulness truly made a difference. Thank you, Lauren, for going above and beyond to ensure customer satisfaction. Jo
S Soosan Atkins
54 days ago

Exceptional Service at Kingston branch: A Customer’s Gratitude

Having recently visited astridandmiyu.com's Kingston branch, I couldn't be more pleased with the exceptional service I received. Chloe, the piercer, stood out for her remarkable knowledge and genuine helpfulness. She took the time to address all my queries and ensured I felt comfortable and at ease throughout the piercing process. Her patience and attention to detail truly made the experience memorable. Additionally, Darrell, who assisted on the shop floor, deserves special recognition for his delightful demeanor and unwavering commitment to providing top-notch customer service. His positive attitude and willingness to go the extra mile added immense value to my overall shopping experience. I am truly grateful for the outstanding service I received at the Kingston branch. Chloe and Darrell exemplify the exemplary standards set by astridandmiyu.com. Thank you for a truly top-tier experience that has left a lasting impression on me.
T Tiffany S
54 days ago

Unforgettable Experience at Astrid & Miyu: A Touch of Elegance and Exceptional Service

Indulging in the world of jewelry at astridandmiyu.com was an absolute delight. Stepping into their Kingston store felt like entering a hidden gem of opulence. The exquisite range of jewelry was displayed with such finesse, making each piece a work of art. However, what truly set this experience apart was the exceptional service provided by the staff. Their warmth and knowledge transformed a simple shopping trip into a memorable occasion. I originally entered to find a gift but ended up treating myself to a new ear piercing, thanks to the enticing options available. Booking an appointment for the same day was a breeze, and meeting Sofia, the ear piercing technician, was a stroke of luck. Despite my usual tendency to feel queasy at the sight of needles, Sofia's expertise and reassuring demeanor put me completely at ease. Not once did I feel a twinge of discomfort, and the piercing was flawlessly executed. Astrid & Miyu, through their store ambiance and dedicated team, have created an environment where customer satisfaction is not just a goal but a reality. Thank you for an unforgettable experience that combines elegance with impeccable service.
H Howard West
55 days ago

An Extraordinary Transformation of Service at astridandmiyu.com

In contrast to a previous visitor's experience, I recently had the pleasure of encountering an extraordinary level of service at astridandmiyu.com. Upon visiting their Kings Road, London store for a scheduled appointment, I was greeted with warmth and professionalism that surpassed all my expectations. Despite arriving slightly behind schedule, the staff graciously accommodated me and handled my request with utmost care and efficiency. The team not only tailored a perfect fit for my bracelet but also took the time to ensure I was completely satisfied. Their attention to detail and unwavering dedication to customer satisfaction left me feeling valued and appreciated. What truly set this experience apart was the genuine kindness and attentiveness of the staff. From the friendly demeanor of the team to the seamless execution of the service, every interaction was marked by a sense of genuine care and dedication. It was evident that customer satisfaction was their top priority, and this commitment shone through in every aspect of my visit. In the end, my appointment concluded promptly, and I left the store feeling not only delighted with my purchase but also grateful for the exceptional service I had received. I would wholeheartedly recommend astridandmiyu.com to anyone seeking a unique and personalized shopping experience, as my encounter with them was nothing short of extraordinary.
J Jenna
56 days ago

Transformative Piercing Experience at Astrid & Miyu Kingston

As someone passionate about body modification, getting my third cartilage piercing at Astrid & Miyu Kingston was a pivotal moment. Upon entering the studio, I was greeted by the wonderful stylist, Chloe, whose genuine warmth and expertise immediately put me at ease. The professionalism and attention to detail at Astrid & Miyu Kingston were truly commendable. The studio was impeccably clean, and every precaution was taken to ensure a safe and hygienic piercing process. Chloe not only executed the piercing flawlessly but also took the time to educate me on aftercare, showcasing a level of dedication that truly sets this establishment apart. One of the highlights of my experience was exploring the diverse range of jewellery options available at Astrid & Miyu. The collection perfectly captured my style preferences, allowing me to find the ideal piece to complement my new piercing. In conclusion, my visit to Astrid & Miyu Kingston was not just about getting a piercing; it was a transformative experience marked by professionalism, creativity, and personalization. I am immensely grateful to Chloe and the entire team for providing me with a memorable and enjoyable piercing journey. Thank you for turning my vision into reality!
J Justine Juarez
57 days ago

Exceptional Assistance and Lasting Satisfaction

What a delightful experience I had with Astrid & Miyu thanks to their amazing customer service! Let me share my story with you. I reached out with an issue and was fortunate to connect with Charelle, who went above and beyond to resolve my concerns promptly and efficiently. Her exceptional assistance not only solved my problem but also left a lasting impression on me. The dedication and care she showed truly made a difference. I am sincerely grateful for Charelle's outstanding support, and it is because of her that I am now a loyal customer of Astrid & Miyu. The quality of service I received has set a high bar, and I am confident that my future interactions with this brand will be equally delightful. Thank you, Charelle, for your help and thank you, Astrid & Miyu, for valuing your customers in such a remarkable way!

Introduction

Astrid & Miyu is a popular online jewelry brand offering a wide range of contemporary and stylish accessories for women. With a focus on quality craftsmanship and modern design, the brand has gained a strong following and recognition in the fashion industry. The website, astridandmiyu.com, serves as the primary platform for customers to explore and purchase their desired jewelry pieces.

Pros and Cons

  • Pros:
    • Extensive range of modern and stylish jewelry options
    • High-quality craftsmanship and materials
    • User-friendly website design for easy navigation
    • Responsive customer support team
    • Various payment options for convenience
  • Cons:
    • Slightly higher price range compared to competitors
    • Limited availability of some popular designs

User Experience

Astrid & Miyu's website offers a seamless user experience with its clean and intuitive design. The homepage showcases featured collections, current promotions, and new arrivals, making it easy for users to stay up-to-date with the latest trends. The navigation menu is well-organized, allowing customers to effortlessly browse through different categories and collections. The product pages provide detailed information, including multiple images and customer reviews, enabling shoppers to make informed decisions before purchasing.

Pricing and Value for Money

While Astrid & Miyu's prices may be slightly higher compared to some competitors, the brand justifies these costs with its commitment to high-quality craftsmanship and premium materials. Customers can expect to find jewelry pieces that not only elevate their style but also stand the test of time. Additionally, the value for money is enhanced through various promotions, discounts, and occasional sales, providing opportunities for customers to purchase their desired pieces at more affordable prices.

Customer Service

Astrid & Miyu takes pride in offering excellent customer service. Their responsive and knowledgeable customer support team can be reached through multiple channels, including email, live chat, and social media platforms. The brand strives to address customer inquiries and concerns promptly, ensuring a positive experience throughout the shopping journey.

Product Quality and Selection

With a focus on quality craftsmanship, Astrid & Miyu delivers exceptional standards in their jewelry pieces. Each item is intricately designed and manufactured using premium materials, resulting in durable and long-lasting accessories. The brand offers a wide selection of styles, from minimalistic to statement pieces, catering to diverse fashion preferences.

Website Usability

Astrid & Miyu's website is designed with user-friendliness in mind. The intuitive interface allows for easy browsing, filtering, and searching for desired products. The website's speed and responsiveness contribute to a pleasant browsing experience, ensuring that customers can seamlessly explore the collections and make purchases without any frustration.

Returns and Exchanges

Astrid & Miyu provides customers with a straightforward returns and exchanges process. In the event that a customer is not satisfied with their purchase, they can initiate a return or exchange within a specified timeframe. The brand offers a flexible return policy, allowing customers to receive a refund or exchange for another piece of their choice, subject to certain conditions.

Promotions and Discounts

Astrid & Miyu frequently runs promotions and discounts, offering customers the opportunity to enjoy savings on their favorite jewelry pieces. These promotions can include discounts, limited-time offers, bundle deals, or free gifts with purchase. By subscribing to the brand's newsletter or following their social media channels, customers can stay informed about the latest promotions and never miss out on a great deal.

Reputation

Astrid & Miyu has built a strong reputation as a reliable and trustworthy jewelry brand. With a growing customer base, positive reviews, and collaborations with influencers and celebrities, the brand has established itself as a reliable destination for fashion-forward accessories. The brand's commitment to ethical and sustainable practices further enhances its reputation among socially-conscious consumers.

Payment Options

Astrid & Miyu offers various payment options to ensure a convenient and secure checkout process. Customers can make payments using major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, the brand accepts payment via PayPal, allowing customers to leverage its secure payment gateway for added peace of mind during transactions.

Loyalty Programs

Astrid & Miyu rewards its loyal customers through its loyalty program, offering exclusive benefits and rewards. By signing up for the program, customers can accumulate points with every purchase, which can later be redeemed for discounts or exclusive items. This program incentivizes customers to return and engage with the brand regularly, fostering long-term relationships between the brand and its loyal clientele.

Customer Reviews

Customers' reviews play a crucial role in validating the quality and credibility of Astrid & Miyu's products and services. The brand's website features a dedicated section for customer reviews, allowing potential buyers to gain insights into other customers' experiences. Additionally, the brand actively engages with customers on social media platforms, responding to their comments, inquiries, and feedback, further demonstrating their commitment to customer satisfaction.

Community Involvement

Astrid & Miyu actively engages with its community through various initiatives. The brand collaborates with influencers, designers, and charities to create limited edition collections or support charitable causes. By involving their community in their brand journey, Astrid & Miyu fosters a sense of belonging among its customers, reinforcing their loyalty and connection to the brand.

Shipping and Costs

Astrid & Miyu offers reliable shipping services to customers worldwide. The brand provides multiple shipping options such as standard, express, and international delivery. The shipping costs vary depending on the customer's location, chosen shipping method, and order value. The brand strives to deliver orders promptly and provides tracking information to ensure transparency throughout the shipping process.

In conclusion, Astrid & Miyu's website, astridandmiyu.com, offers a seamless user experience, a wide selection of high-quality jewelry, and excellent customer service. While the pricing may be slightly higher compared to some competitors, the brand justifies these costs through its commitment to craftsmanship and value for money. With a strong reputation, various payment options, loyalty programs, and active community involvement, Astrid & Miyu strives to create a positive and enjoyable shopping experience for its customers.