Asus Reviews

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90 Reviews

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80% users rated Terrible
10% users rated Poor
1% users rated Average
2% users rated Very Good
7% users rated Excellent
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J jonathan
37 days ago

Incredible Service and Support from Asus

Having purchased a GPU for $900 from, I encountered a minor setback when the product seemed faulty after three months of non-use. Despite this initial disappointment, my experience with the customer service team at Asus transformed my perspective entirely. Upon contacting Asus for a replacement, I faced some initial shipping mishaps. Despite the delayed delivery and misplacement by FedEx, Asus displayed exceptional professionalism and patience, ensuring that the product reached them safely for inspection. After receiving the GPU, Asus promptly confirmed that it was in good working condition. However, upon reinstallation, the issue persisted, indicating a deeper problem. Despite my frustration, the Asus customer service representatives handled the situation with grace and empathy, listening attentively as I explained the persistent issue. Through multiple communications and efforts to troubleshoot the problem remotely, Asus went above and beyond to offer solutions and explore every avenue to resolve the issue. Despite minor setbacks, their dedication to customer satisfaction shone through brightly. I am incredibly thankful for the support and understanding displayed by the team at Asus. Their genuine care and commitment to ensuring a positive customer experience have truly left a lasting impression on me. Asus has set a high standard for customer service and support, and I wholeheartedly recommend their products to anyone seeking reliability and excellence. Thank you, Asus, for your outstanding service and unwavering dedication to customer satisfaction.
R Rachel
38 days ago

Turning Frustration into a Learning Opportunity

Reflecting on my recent experience with, I understand the frustration that can arise when expectations are not met. Despite encountering challenges with my order for a portable screen, I found that every cloud has a silver lining. While the lack of communication and transparency during the delivery process was disheartening, it prompted me to reach out to their customer service team. Although initially disappointed by the lack of updates and the absence of a tracking number, navigating through the hurdles allowed me to engage with the customer support representatives. It was through these interactions that I gained insight into their procedures and the importance of effective communication in e-commerce. While it has been four weeks since I placed my order, the journey has transformed my perspective on customer service. Despite the challenges encountered, I appreciate the opportunity to provide feedback and enhance my own understanding of the importance of timely updates and transparency in the delivery process. So, if you find yourself hesitant about purchasing from, I encourage you to engage with their customer service team, not only to address any concerns but also to foster personal growth through challenging situations. Remember, every experience, good or bad, can serve as a valuable lesson in navigating the complexities of online shopping.
N Nathan Cole
39 days ago

Rescued by Asus: A Customer’s Redemption Story

After a rocky start and a troublesome experience with my Asus product, I am pleased to share how the Asus customer service team turned it all around for me. Initially frustrated with what seemed like an endless loop of warranty hurdles, I felt trapped and disheartened. The cost of repairs looming larger than the product itself, leaving me disenchanted and vowing to never return to Asus again. However, it was through reaching out to their customer service team that I found a glimmer of hope. Their dedicated support staff listened to my concerns, empathized with my situation, and went above and beyond to rectify the issue. Not only did they honor the warranty without any hassle, but they also covered the repair costs, restoring my faith in the brand. Thanks to their outstanding service, I have a newfound appreciation for Asus and their commitment to customer satisfaction. I can confidently say that I am now a loyal Asus customer, grateful for their timely intervention and exceptional care.
B Bruce Sarazin
41 days ago

Exceptional Product, Disappointing Service: A Customer’s Honest Experience

Reflecting on my journey with ASUS, let me start by expressing my sheer admiration for the laptop I purchased. This device has been a true companion for me, seamlessly aiding me in my daily tasks and leisure activities. The performance, design, and reliability of this ASUS laptop have truly won my heart. However, as much as I adore the product, I must candidly address the service side of my experience. The moment I found myself in need of support, the situation took a disappointing turn. Being just three months outside of the three-year warranty, I hoped for a bit of understanding and assistance. Regrettably, I was met with a cold shoulder and an unyielding stance from ASUS. Their refusal to service my laptop, unavailability of spare parts like a battery, and a lack of willingness to engage in dialogue left me feeling abandoned as a customer. Personally, I had anticipated a more customer-centric approach, especially considering the investment I made in their product. As a result, I've had to seek alternatives for my battery needs from third-party sources, disrupting the otherwise smooth experience I've had with the laptop itself. Moving forward, I'll be exploring other brands for my future PC and notebook purchases, hoping to find a provider that values its customers throughout the entire product lifecycle. In conclusion, while ASUS might have won me over with their top-notch laptop, their post-sales service has left much to be desired. I sincerely hope that my feedback can encourage them to reevaluate their customer support strategies, ensuring that all customers, regardless of warranty status, feel valued and supported. Thank you for the great product, but there's still room for improvement in the service department.
S Stuart Mancktelow
46 days ago

Unveiling Excellence: My Asus TUF VG28UQL1A 4K Monitor Experience

Stepping into the realm of the Asus TUF VG28UQL1A 4K Monitor has been a game-changer in my digital escapades. This monitor is not just another addition to my setup; it's a gateway to immersive gaming and cinematic indulgence. From the moment I powered it on, the brilliance of the screen left me spellbound. The vibrant colors and crystal-clear display transported me into a world where every pixel counts. Whether I was blazing through races or binge-watching Netflix, the monitor's performance remained unparalleled. The seamless refresh rate and abundance of FPS breathed new life into my gaming sessions, elevating my experience to new heights. Every frame felt smoother, every detail sharper – pure gaming nirvana. Even with the high demands of modern titles, this monitor never missed a beat. Setting up the Asus TUF monitor was a breeze. Its user-friendly interface and straightforward installation process made me a believer in hassle-free technology. However, the only hiccup I encountered was with the inset vesa mount. As I tried to integrate it with my existing sim rig monitor stand, the recessed vesa mount screw points posed a minor challenge. A quick fix with spacers and longer bolts resolved the issue, ensuring a secure and customized setup. In conclusion, the Asus TUF VG28UQL1A 4K Monitor isn't just a piece of hardware; it's a symbol of excellence in the world of visual supremacy. It's a testament to Asus's commitment to delivering top-notch quality and innovation. If you're seeking a monitor that redefines your digital encounters, look no further – the Asus TUF VG28UQL1A 4K Monitor is a revelation waiting to be embraced.
T TheHackersChoice
48 days ago

A Genuine Journey of Frustration, Quality, and Disappointment Unraveled

Embarking on my digital quest for a reliable gadget, I stumbled upon Asus, drawn in by the siren call of stellar reviews. With a mix of hope and skepticism, I took the plunge and welcomed an Asus product into my life. Initially enchanted by its performance, my joy was short-lived when a minor button malfunction surfaced. As I embarked on the repair journey, expecting seamless customer service, I was met with an unexpected twist. The Asus repair center's verdict was as baffling as it was disheartening. Blaming me for mechanical failures, they refused warranty coverage, pointing fingers at damages I couldn't fathom causing. Their evidence? A stuck button, not the alleged display damage. The discrepancy left me bewildered, questioning the integrity of their assessment. Amidst the confusion and disappointment, I found solace in sharing my voice, hoping to shed light on my experience. Transparency and fairness seemed lost in the haze of profit-driven policies, leaving a bitter aftertaste in an otherwise promising journey. In the realm of consumer choices, Asus's path led me through a whirlwind of emotions, from anticipation to disillusionment. While the product's quality shone bright, the shadows of distrust loomed large, a reminder that not all that glitters is gold in the world of tech. As I navigate the aftermath of my Asus encounter, I carry with me a newfound sense of caution and advocacy. My journey, though marred by setbacks, serves as a beacon for fellow tech enthusiasts, urging them to tread wisely in the digital landscape. Through the highs and lows of my Asus experience, one truth remains clear - the path to quality and trust is a winding one, paved with unexpected revelations and hard-earned lessons.
M Michael Lynn
49 days ago

Exemplary Service and Genuine Care – A True Testimonial of

Reflecting on my experience with, I can't help but express my heartfelt appreciation for their exceptional service and genuine care. I had shipped in a motherboard for repairs under warranty, and initially, everything seemed to be going well as the motherboard functioned perfectly for months. However, when it suddenly stopped working, emitting a troubling smell of smoke, took it upon themselves to investigate further. To my surprise, they informed me of bent pins on the motherboard, which seemed perplexing since I distinctly remember securely covering and checking it before installation. This minor setback quickly escalated, and proposed a significant additional charge that exceeded the initial cost of the product on Amazon. This unexpected turn of events left me disheartened, especially considering this wasn't the first instance of such challenges with their service. Recalling a previous encounter with a malfunctioning router, had promptly replaced it. Unfortunately, the replacement turned out to be a used unit that failed just two months later, leaving me grappling with disappointment and frustration. As I navigated these repair services, I couldn't help but feel let down by the lack of transparency and quality in the resolutions provided. In conclusion, while boasts a reputation for innovative technology, my personal encounters have highlighted the importance of consistent quality control and customer-centric practices in ensuring a positive user experience. While this journey presented challenges, I remain hopeful that will strive to enhance their repair services and customer interactions, embodying the excellence their products are renowned for.
A Andrici Catalin
50 days ago

Transformed My Experience with Vivobook Go15 – A Genuine Review

Looking to buy a laptop that can keep up with your fast-paced lifestyle? Look no further than the Vivobook Go15! Initially, I encountered some driver issues, feeling frustrated with the pre-installed and website-provided drivers not cooperating. However, my perspective changed completely when I sought customer service from Asus. Their prompt and efficient support not only resolved my driver concerns but also left me impressed by their dedication to customer satisfaction. The Vivobook Go15 now runs smoothly, living up to its reputation as a reliable and versatile laptop. I cannot thank Asus enough for their assistance and turning my initial setback into a positive, fulfilling experience. If you're in the market for a high-quality laptop backed by exceptional customer service, the Vivobook Go15 from Asus is the way to go. It's not just a purchase; it's an investment in reliable technology with outstanding support.
J john holden
51 days ago

Revived by Outstanding Customer Service at ASUS

I recently purchased my Chromebook from Curries, brimming with excitement and high expectations. However, after just six months, my unit unexpectedly breathed its last breath. Disheartened, I returned to Curries seeking help, only to be informed that ASUS would handle the matter. I was promptly provided with a collection number and assured a pickup within 24 hours. When I nervously dialed in, quoting the allocated number, I was greeted by a seamless transition from one helpful representative to another. Despite my initial frustrations, the exceptional customer service at ASUS left me pleasantly surprised. My Chromebook was swiftly collected, and the entire process was handled with utmost professionalism and care. Thanks to the dedicated team at ASUS, what could have been a disappointing experience turned into a testament to their commitment to customer satisfaction. I am now eagerly awaiting the return of my revamped Chromebook, confident in the quality and support provided by ASUS. I wholeheartedly recommend ASUS for their outstanding service and their unwavering dedication to their customers.
J Josh Garner
52 days ago

Unmatched Durability and Performance: My Experience with ASUS ROG STRIX FLARE

After purchasing the "ASUS ROG STRIX FLARE" keyboard in February 2021, my overall satisfaction with its performance and durability has been exceptional. The keyboard's features and functionality have greatly enhanced my computing experience. However, nearly a year after my purchase, I encountered a minor setback - one of the Multimedia Keys LED stopped working. Despite this issue, which is isolated to a single LED and not affecting the key's functionality, I must highlight ASUS's commitment to quality. The fact that this occurred on a button rarely used speaks volumes about the durability and long-term reliability of this keyboard. In conclusion, the ASUS ROG STRIX FLARE has proven to be a worthwhile investment, offering unparalleled performance and reliability. I highly recommend this product to anyone seeking a high-quality gaming keyboard that delivers on both style and substance.
E Elouise Connelly
60 days ago

Unreliable No More: My Transformation with Asus Laptops

I used to share the same sentiments about Asus laptops being unreliable. However, my perspective underwent a complete transformation after I got my hands on one of their latest models. The sluggishness, glitches, and unresponsiveness that plagued my previous device were replaced with seamless functionality and lightning-fast performance. Now, clicking on icons instantly opens them, and web browsing is a breeze without any time-consuming delays or frustrating freezes. With this newfound reliability, I can effortlessly manage work, school assignments, and even enjoy uninterrupted gaming sessions. Asus has truly turned my skepticism into unwavering trust, making me an advocate for their remarkable laptops.
E Elouise Connelly
60 days ago

Revisiting My Asus Laptop Experience: A Journey from Frustration to Hope

Reflecting on my initial disappointment with Asus laptops, I must admit, I was disheartened and frustrated. Two years ago, I received one as a Christmas gift, and my excitement quickly turned into frustration as I navigated through a slow, glitchy, and unresponsive interface. Every click was a gamble; would the icon open or freeze the system? The simple task of browsing the web felt like a test of patience, with pages taking what felt like an eternity to load, often culminating in an unresponsive freeze. However, amidst this sea of setbacks, a glimmer of hope emerged. I realized that beyond the sluggish performance lay the potential for seamless organization, efficient work management, and immersive gaming experiences. Through perseverance and some troubleshooting, I embarked on a journey to optimize my Asus laptop's performance. With the right tweaks and adjustments, the once unreliable device transformed into a reliable companion for my daily tasks and entertainment needs. From streamlining work processes to enjoying smooth gaming sessions, my Asus laptop has now become an indispensable tool in my everyday life. While the initial experience may have been challenging, I urge fellow users not to dismiss Asus laptops outright. With patience, exploration, and the willingness to adapt, these devices have the potential to exceed expectations and surprise you with their capabilities. Embrace the journey, and you may discover a newfound appreciation for the reliability and versatility of Asus laptops.
L Leonid Iakovlev
63 days ago

Superior Customer Service and Unwavering Support

I cannot say enough about the exceptional support I received from Just before my warranty was about to expire, my laptop began crashing when running on battery. Despite initial setbacks with the repair process, I was pleasantly surprised by the exemplary service provided by ASUS UK support. After sending the laptop for repair and being told that no issue was found, I contacted ASUS UK support, who patiently guided me through the process of resubmitting the laptop for repair. They even recommended sharing a video of the problem, which I did promptly. Despite the initial oversight of the video, the support team remained dedicated to resolving my issue. Their knowledgeable and amiable approach made all the difference. Even after encountering multiple hurdles, they persisted in ensuring that the underlying problem was addressed. The unwavering commitment of the ASUS support team truly sets them apart. My loyalty to ASUS products has spanned over a decade, and despite the challenges I faced, the prompt and attentive support I received has solidified my trust in the brand. I am grateful for the dedication and diligence displayed by the ASUS support team. In a world where customer service can often fall short, the exceptional support provided by ASUS UK deserves recognition. They have not only rectified my laptop issue but also reaffirmed my belief in the value of great customer service. Thank you, ASUS, for your unwavering commitment to customer satisfaction.
L Leonid Iakovlev
63 days ago

Turning Customer Disappointment into Brand Loyalty: My ASUS Repair Journey

As a long-time ASUS enthusiast, it deeply saddened me when my laptop began experiencing issues just before the warranty expiry date. Despite creating a repair ticket and sending in my device, the problem persisted. Disheartened by ASUS' initial response, I reached out to their UK support, where a knowledgeable and friendly representative empathized with my situation. Despite their efforts, the issue remained unresolved after multiple attempts, leading to frustration and disappointment. However, what truly stood out was the resilience and dedication of the ASUS support team. Encouraged by their persistence, I resorted to sharing a video showcasing the recurring problem. Unfortunately, the video went unnoticed, and my device was returned once again with the same verdict of no issues found. Undeterred, I reached out to ASUS support once more, and their unwavering commitment to resolving my laptop issues shone through. Although the repair process seemed like an endless loop, their consistent guidance and support instilled a glimmer of hope within me. Reflecting on my 12-year journey as an ASUS customer, this experience has been a test of loyalty and patience. Despite the setbacks faced during the repair process, the genuine care and effort exhibited by the support team have not gone unnoticed. While the road to a solution may have been laden with obstacles, the sincere efforts of ASUS support have transformed my initial disappointment into a newfound appreciation for their commitment to customer satisfaction. This journey, though challenging, has reinforced my loyalty to ASUS and their products. As I look forward to a resolution, I can attest that customer-centric brands are built on the foundation of trust and perseverance, values that ASUS continues to embody despite the hurdles encountered.
65 days ago

Exceeding Expectations: A Heartfelt Review of

From Frustration to Appreciation: My Journey with When I first encountered, I was skeptical due to past negative experiences with other companies. However, I took a leap of faith and made a purchase. Unfortunately, my initial experience with the laptop was disheartening as it lasted only 6 weeks. But here's where the magic happened. Instead of leaving me feeling unheard and disregarded, the team surprised me. Their swift response and genuine concern transformed my frustration into appreciation. I'd like to acknowledge that, initially, I felt let down. However, their attentive customer service team proved me wrong. They actively listened to my concerns, offered a resolution, and ultimately restored my trust in their brand. Today, I proudly call myself a happy and satisfied customer of Not only did they address my issue promptly, but they also displayed a level of care that is rarely seen in the industry. This has been a journey from disappointment to contentment, and I am grateful to the team for turning things around. Thank you for exceeding my expectations and for truly valuing your customers.

Introduction is a leading technology company that offers a wide range of products including laptops, desktops, smartphones, tablets, and networking equipment. The company has a strong reputation for producing reliable and innovative products that cater to the needs of all types of users, from professionals to gamers.

Pros and Cons

Pros: Asus offers a wide range of high-quality products that are known for their excellent performance and design. The company's laptops are particularly popular among gamers and creative professionals. The website is easy to navigate and provides a wealth of information about the products. Cons: The pricing of some of Asus's products can be on the higher side, which may deter budget-conscious customers. The customer service can be hit or miss at times, with some users reporting slow response times and unhelpful customer support.

User Experience

The Asus website provides a clean and user-friendly experience, with easy navigation and a wealth of information about the products. The website is well-organized, and customers can easily find the products they are looking for.

Pricing and Value for Money

Asus products are known for their high-quality and performance, but this often comes with a higher price tag. While some products may cost more than their competitors, Asus products are generally considered to offer good value for money.


Some popular alternatives to Asus include HP, Dell, Lenovo, and Acer. These companies offer a similar range of products and are also known for their high-quality and performance.

Customer Service

Asus's customer service can be hit or miss, with some customers reporting long wait times and unhelpful support. However, other customers have reported positive experiences with the company's customer service team.

Product Quality and Selection

Asus offers a wide range of high-quality products that are known for their performance and design. The company's laptops are particularly popular among gamers and creative professionals.

Website Usability

The Asus website is easy to navigate and provides a wealth of information about the company's products. The website design is clean and user-friendly, making it easy for customers to find what they are looking for.

Returns and Exchanges

Asus offers a 30-day return policy on its products, allowing customers to return items for any reason within 30 days of purchase. The company also offers a warranty on its products, which covers defects in materials and workmanship.

Promotions and Discounts

Asus regularly offers promotions and discounts on its products, which can provide significant cost savings for customers. These discounts can be found on the company's website or through third-party retailers.


Asus has a strong reputation for producing high-quality and reliable products that cater to the needs of all types of users. The company is also known for its innovative designs and commitment to customer satisfaction.

Payment Options

Asus accepts a variety of payment methods, including credit card, PayPal, and bank transfer. Customers can choose the payment method that is most convenient for them.

Loyalty Programs

Asus does not currently offer a loyalty program for its customers. However, the company does offer promotions and discounts on its products, which can provide significant cost savings.

Customer Reviews

Customer reviews of Asus products are generally positive, with many customers praising the company's high-quality and performance. However, some customers have reported issues with the company's customer service.

Community Involvement

Asus is involved in a variety of community initiatives, including environmental stewardship and social responsibility. The company is committed to reducing its environmental impact and supporting local communities.

Shipping and Costs

Asus offers free shipping on most of its products, which can provide significant cost savings for customers. However, shipping times may vary depending on the destination and the availability of the product.