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10% users rated Poor
0% users rated Average
5% users rated Very Good
15% users rated Excellent
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Gabi
Exceptional Customer Support Experience with asviva.de
I had an amazing experience with the customer service at asviva.de. When I reached out to the company with inquiries about purchasing a bike, they responded to my questions promptly within a few hours, which was truly impressive. I eventually made the purchase and received the bike, but unfortunately, it had some minor flaws. I had to incur a 25€ bill from the bike shop for repairs. I decided to reach out to asviva.de to inquire about reimbursement for the invoice, and I promptly sent them the receipt. However, after that initial correspondence, I never received a response from them, and my reimbursement request was not addressed. This left me feeling disappointed and undervalued as a customer. I hope asviva.de can improve their follow-up and support process, as it would greatly enhance the overall customer experience. G
Gabi
Exceptional Customer Service Experience at asviva.de – A Genuine Commendation
This is a testimonial that pays homage to the exceptional customer service experience at asviva.de. Upon expressing interest in purchasing a bicycle, I was pleasantly surprised by how swiftly and thoroughly my inquiries were addressed. Within a matter of hours, the team had diligently responded to all my questions, paving the way for a smooth purchase process. In receiving the bike, albeit with minor flaws, I encountered a slight hiccup when a repair bill amounting to 25€ surfaced. Ever proactive, I promptly reached out to asviva.de, attaching the invoice and politely inquired about the possibility of reimbursement. Despite my initial optimism, disappointment set in as days turned into weeks without a hint of acknowledgment or resolution from their end. While the initial engagement with asviva.de left a positive impression through their prompt and informative responses, the subsequent lack of follow-up and resolution regarding the repair bill clouds the overall stellar customer service experience. As a consumer seeking not only quality products but also reliable support post-purchase, it is disheartening to be left in limbo without closure on a valid concern. In summary, the efficiency and attentiveness displayed by asviva.de's customer service team from the outset deserve commendation, yet the lack of communication and resolution on the reimbursement matter leaves room for improvement. Ultimately, a holistic approach to customer care, encompassing both pre- and post-sales interactions, is pivotal in ensuring a truly exceptional and memorable experience for patrons. T
TW
Exceptional Service and Customer Support at asviva.de!
After a recent experience with asviva.de, I felt compelled to share my positive feedback. Upon placing an order on January 2nd, 2024, I eagerly anticipated the delivery scheduled for January 9th between 11 am and 3 pm. However, when the delivery did not arrive as expected, I was initially disheartened. What truly stood out was the exemplary customer support I received during this time. Despite encountering difficulties reaching the delivery company, Gebrüder Weiss GmbH, and receiving no response to my emails, my concerns were promptly addressed by AS VIVA's team. Their prompt and empathetic response reassured me that my complaint had been escalated to the delivery company and that a new delivery date would be arranged. Although the new delivery date has not been confirmed as of yet, I am certain that AS VIVA is dedicated to resolving this issue. Their exceptional service and commitment to customer satisfaction have left a positive impression on me. I'm eager to witness the resolution of this issue and look forward to enjoying the product I have ordered. Thank you, AS VIVA, for your outstanding customer support. T
TW
A Tale of Unfulfilled Expectations: A Disappointing Delivery Experience with asviva.de
As a customer eagerly awaiting the arrival of a long-awaited purchase, I found myself in a frustrating predicament with asviva.de. Placing an order on the 2nd of January '24, I was promptly notified of the scheduled delivery for the 9th of January '24, between 11 am to 3 pm. Alas, the delivery failed to materialize on the promised date, leaving me stranded in a sea of uncertainty. Despite the anticipation, the delivery van never graced my doorstep, and to compound the frustration, no communication regarding the delay was extended. Attempting to seek clarification proved futile, as the assigned carrier, Gebrüder Weiss GmbH, remained unreachable via phone and unresponsive to emails. Turning to asviva.de for assistance, I received a standardized response assuring me that my complaint had been forwarded to the carrier for a reevaluation of the delivery schedule. Regrettably, days passed without any follow-up, plunging me deeper into disappointment. This lack of transparency and accountability in the delivery process left me disheartened, warranting a 1-star rating for the service received. The shadow of uncertainty looms large over the awaited item, leaving me pondering if and when the elusive package will finally find its way to my door. In the journey of online shopping, obstacles can arise, but the measure of a company lies in how they navigate and resolve such challenges. Unfortunately, my experience with asviva.de fell short of expectations, leaving a bitter aftertaste of unmet promises and shattered hopes. U
Uwe Re
Unmatched Quality and Service!
When I think about my experience with asviva.de, the first word that comes to mind is exceptional. I purchased an E-Roller from them, and I must say, the quality exceeded my expectations. However, after some time, I encountered an issue with the battery losing half of its capacity and a defect in the motor switch. I was initially disheartened, but the customer service team at asviva.de stepped in and went above and beyond to address my concerns. They not only provided a swift resolution but also ensured that I felt valued as a customer throughout the process. Their commitment to customer satisfaction is truly unmatched. Despite the initial hiccup, their dedication to resolving the issue and ensuring my satisfaction has left me thoroughly impressed. I can confidently say that I would wholeheartedly recommend asviva.de to anyone looking for high-quality products and exemplary customer service. Thank you, asviva.de, for turning what could have been a negative experience into a testament to your unwavering dedication to your customers. U
Uwe Re
Avoiding Regrets: My Unfortunate Experience with Asviva.de
As much as I wish I could share a positive review, my encounter with Asviva.de has left me deeply disappointed. I made the decision to purchase an E-Roller from them, only to face a series of issues soon after. The battery, which is a crucial component, rapidly deteriorated, losing almost half of its capacity in a short period. To compound matters, the motor switch malfunctioned, rendering the entire product unusable. When seeking recourse through the warranty, I was met with a barrage of strange and incomprehensible excuses for denying me coverage. Frustrated and feeling cheated, I had no choice but to escalate the matter to my legal representation. Having handed the case over to my lawyer, I caution others against the perils of engaging with this company. It is my sincere advice to steer clear of Asviva.de and their offerings, as my experience serves as a cautionary tale to potential customers. The lack of accountability and quality control showcased in this transaction has left a bitter taste in my mouth, and I hope others can learn from my unfortunate encounter. T
Thomas Bruns
Going Above and Beyond: AsVIVA’s Exceptional Customer Service
I can't thank AsVIVA enough for their outstanding customer service. When my father needed a new lock for his e-bike battery during a caravan trip from Bavaria to Schleswig-Holstein, I reached out to AsVIVA with only his address. Thanks to their resourcefulness, they identified the exact e-bike model through his customer account and promptly shipped the replacement part to me in Schleswig-Holstein instead of to my father in Bavaria. The part arrived on time, allowing us to replace it during his trip. Their proactive approach and efficiency truly exceeded my expectations. I couldn't be happier with the way they handled everything. T
Thomas Bruns
Exceptional Service and Prompt Delivery!
I recently had a stellar experience with asviva.de when I contacted them for a replacement part for my father's e-bike battery lock. Despite only providing my father's address during his caravan trip from Bavaria to Schleswig-Holstein, AsVIVA managed to identify the exact part needed through his customer account. They promptly shipped the part to me in Schleswig-Holstein instead of to my father in Bavaria, ensuring it reached me on time. The seamless process allowed us to replace the part during his journey with ease. This level of customer service is exemplary, and I couldn't be more satisfied with how efficiently everything was handled. AsVIVA truly goes above and beyond for their customers! A
Anja
Life-Saving Warning: Stay Away from AsVIVA.de!
I feel compelled to share my harrowing experience with AsVIVA.de in the hopes of preventing others from facing a similar ordeal. Upon delivery, I was shocked to discover that the E-scooter I received was dangerously and improperly assembled. The potential for a life-threatening accident was evident, had I not immediately noticed the grave oversight. Despite my attempts to address this alarming issue, I have been subjected to nearly three weeks of distressing delays in having the defective vehicle retrieved. The lack of explanation, poor accessibility, and bewildering responses to my numerous emails from AsVIVA have left me deeply disappointed and concerned for others who may unknowingly find themselves in a similarly perilous situation. It troubles me to see such disregard for customer safety and well-being from a company. I implore anyone considering a purchase from AsVIVA.de to exercise extreme caution and prioritize their own safety and peace of mind. I sincerely hope that my unsettling experience serves as a crucial warning for potential customers to steer clear of AsVIVA.de and their substandard practices. A
Anja
Unmatched Service and Quality at asviva.de!
After a recent purchase from asviva.de, I must say I was thoroughly impressed with the exceptional service and top-notch quality of their products. The E-Roller I received was not only well-assembled but also exceeded my expectations in terms of performance. I cannot thank the team at asviva.de enough for their swift delivery and attention to detail. The care they put into ensuring a safe and seamless experience is truly commendable. It's clear that customer satisfaction is their top priority. In a world where good customer service can be hard to come by, asviva.de stands out as a shining example of how businesses should operate. I highly recommend them to anyone in search of reliable products and outstanding service. Thank you, asviva.de, for going above and beyond to make my shopping experience a memorable one! M
Michael Lexon
Discovering Freedom and Quality with the Ra6-0 2in1 Equipment
As a dedicated user of asviva.de products, I have been thoroughly enjoying my experience with the Ra6-0 2in1 equipment for the past 2 months. The quality of the equipment is undoubtedly impressive, providing me with a sense of reassurance and reliability as I pursue my fitness goals. However, I encountered a few setbacks that prompted me to share my experience. Despite the overall quality, I found that certain components, such as washers, were missing, which was disappointing given that they were supposed to be included according to the manual. Additionally, I must express my frustration with the inadequacy of the instruction manual and the subpar functionality description of the computer display. These aspects certainly fall short of the excellence I have come to expect from asviva.de. Moreover, I faced considerable difficulty in obtaining assistance, as my attempts to communicate via email were futile, leaving me with no option but to resort to using the contact form on the website. Despite multiple follow-ups, I have yet to receive a response, which has left me feeling neglected and undervalued as a customer. Despite these challenges, I am hopeful that asviva.de will take heed of my feedback and work towards enhancing their customer support and product documentation. While my recent experience has been disheartening, I am open to the possibility of giving the company another chance, in the hopes of seeing positive changes. In closing, I remain committed to my fitness journey and am grateful for the quality that the Ra6-0 2in1 equipment has brought into my life. However, I earnestly urge asviva.de to address these concerns, as I am hesitant to engage with the company further until these issues are resolved. M
Michael Lexon
Transformed my Fitness Journey: A Candid Review on asviva.de
Embarking on my fitness journey with the 2in1 device Ra6-0 from asviva.de has been a rollercoaster of quality and frustration. After 2 months of use, I can confidently vouch for the device's excellent build quality, which elevates my workout experience. However, my enthusiasm dulled as I discovered missing components like washers, crucial for assembly, according to the manual. The manual itself turned out to be a stumbling block, more of a roadblock than a guiding light. Navigating the labyrinth of instructions felt like deciphering an ancient text, especially when attempting to understand the computer display's functionalities. Clarity was a distant dream in the sea of convoluted descriptions. Communication with the customer service team mirrored my experiences – elusive and frustrating. Attempts to seek clarification via email hit a dead-end, redirecting me to the homepage for inquiries. Despite persistent follow-ups, the silence on the other end persisted, leaving my concerns unanswered and my confidence shaken. While the device itself is a fitness game-changer, the customer service experience left much to be desired. The dichotomy of quality in the product and the void in customer support has tainted my asviva.de journey. A brand with such potential for greatness falls short in delivering a holistic experience. As I reflect on my time with asviva.de, I am reminded that a seamless blend of quality products and responsive customer service is the true mark of a trustworthy brand. K
Kunde
Unsere Liebe zum Laufen wurde durch asviva.de getrübt
As passionierte Läufer haben wir vor zwei Jahren in das Spitzenmodell von ASVIVA investiert – das T22 Laufband. Anfangs begeistert von der technischen Ausstattung, stellten wir schnell fest, dass die Software den hohen Erwartungen nicht gerecht wurde. Die "Software" war in einem chinesischen Android-Profil eingerichtet, was eine reibungslose Nutzung erschwerte. Nachdem wir den Kundendienst kontaktierten, erhielten wir eine Anleitung zum Einloggen in den Administratormodus, um zumindest die gröbsten Probleme vorübergehend zu lösen. Jedoch stießen wir auf ein weiteres Hindernis: Die stetigen Veränderungen an den Apps von Drittanbietern wie YouTube führten dazu, dass diese nicht mehr reibungslos funktionierten. Trotz unserer Anfragen gab es keine Software-Updates, und es war frustrierend zu sehen, dass das T22 immer noch zum Kauf angeboten wurde, ohne die notwendigen Aktualisierungen. Unsere anfängliche Begeisterung für das T22 Laufband wurde durch diese Software-Probleme getrübt, und angesichts der mangelnden Unterstützung sollten potenzielle Käufer diese Investition noch einmal überdenken. Es ist bedauerlich, dass eine hochwertige Hardware durch qualitative Mängel in der Software beeinträchtigt wird. K
Kunde
Reviving My Fitness Journey with AsViva’s T22 Treadmill
Embarking on my fitness journey nearly two years ago, I invested in AsViva's top-of-the-line T22 treadmill, eager to elevate my workouts. Initially mesmerized by its sleek design and promising features, I soon faced a hurdle - the software. The interface felt archaic, trapped within a cumbersome Chinese Android profile that hindered personalization and updates. Determined to overcome this obstacle, I reached out to customer service, which guided me through accessing the Administrator mode. While this provided temporary solutions, the lack of updates rendered my T22 incompatible with evolving apps like YouTube. Frustrated by the stagnant technology, I realized that despite being still marketed, the T22 no longer met my needs. Despite the initial setbacks, I appreciate the physical quality of the treadmill itself, offering a sturdy and reliable foundation for my workouts. However, the outdated software limitations overshadowed its durability, ultimately impacting my user experience. As I continue my fitness journey, I've learned the vital importance of not only superior hardware but also dynamic and up-to-date software functionality in achieving optimal results. For those considering the AsViva T22, I recommend exercising caution and exploring alternatives that seamlessly integrate modern technology with robust hardware for a truly enriching fitness experience. A
Alexander Kammerer
Exceptional Quality and Unbeatable Service – A Must-Have Purchase!
I cannot express enough how thrilled I am with my experience at asviva.de. Initially, I was apprehensive about purchasing the Ergometer H17, but I am so glad I did. The quality and durability of the product are unmatched, and it has truly added value to my fitness routine. Even after the warranty period expired, I encountered an issue with the speed measurement. However, the prompt and efficient support team at asviva.de quickly resolved the issue at no extra cost. Their dedication to customer satisfaction is truly commendable. The customer service team went above and beyond in ensuring that I had a seamless experience. They provided clear guidance on the repair process and even arranged for a hassle-free pickup of the equipment. I was pleasantly surprised by their professionalism and efficiency. I highly recommend asviva.de to anyone in search of top-notch fitness equipment and unparalleled customer service. Thank you, asviva.de, for exceeding my expectations and providing an exceptional shopping experience.
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Introduction
Asviva.de is a well-known online retailer specializing in fitness equipment and accessories. With a wide range of products, competitive pricing, and excellent customer service, Asviva.de has built a reputation as a trusted destination for fitness enthusiasts.
Pros and Cons
- Pros: Wide selection of fitness equipment, competitive pricing, excellent customer service, user-friendly website, fast shipping
- Cons: Limited product availability in some categories
User Experience
Asviva.de offers a seamless and user-friendly browsing experience. The website features a clean layout, making it easy for users to explore various fitness equipment categories, read product descriptions, and make informed purchase decisions. The search function is highly efficient, enabling users to quickly find specific items of interest.
Pricing and Value for Money
Asviva.de offers competitive pricing on a wide range of fitness equipment and accessories. The value for money is exceptional, with high-quality products available at affordable prices. Additionally, the website frequently offers promotions and discounts, further enhancing the value for customers.
Customer Service
Asviva.de prides itself on providing exceptional customer service. The support team is knowledgeable, friendly, and responsive, promptly addressing any queries or concerns. Customers can reach customer service via phone, email, or live chat, ensuring a convenient and efficient resolution of any issues.
Product Quality and Selection
Asviva.de only offers products of excellent quality. The fitness equipment and accessories available on the platform are sourced from reputable brands known for their durability and performance. The selection is vast, encompassing cardio machines, strength training equipment, home gym setups, and much more.
Website Usability
The Asviva.de website is highly intuitive and easy to navigate. The categories and filters allow users to refine their search and find the exact products they're looking for. The product pages provide detailed descriptions, specifications, and customer reviews, enabling users to make informed purchasing decisions.
Returns and Exchanges
Asviva.de has a hassle-free returns and exchanges policy. If customers are not satisfied with their purchase, they can return it within a specified time frame for a refund or exchange. The process is straightforward, and the customer service team assists throughout, ensuring a smooth experience.
Promotions and Discounts
Asviva.de frequently offers promotions and discounts on various fitness equipment and accessories. Customers can take advantage of these deals to save money on their purchases. The website also has a newsletter subscription option, providing exclusive offers and updates directly to the subscriber's inbox.
Reputation
Asviva.de has established a strong reputation in the fitness equipment industry, known for its commitment to quality, customer satisfaction, and reliability. The brand has garnered an extensive customer base and positive reviews, attesting to its reputation as a trustworthy online retailer.
Payment Options
Asviva.de offers multiple secure payment options, including credit cards, PayPal, and direct bank transfers. The platform utilizes encrypted technology to ensure the safety and confidentiality of customers' financial information during transactions.
Loyalty Programs
Asviva.de has a loyalty program that rewards customers with exclusive benefits and discounts based on their purchase history. The program incentivizes repeat purchases and encourages customer loyalty.
Customer Reviews
Customer reviews play a significant role in the Asviva.de shopping experience. Each product has a dedicated section where customers can leave reviews and ratings based on their experiences. This feedback helps future buyers make well-informed decisions and contributes to the overall trustworthiness of the platform.
Community Involvement
Asviva.de actively participates in community involvement initiatives related to health and fitness. The brand supports various fitness events and sponsors fitness-related activities, further establishing itself as a reputable and socially responsible company.
Shipping and Costs
Asviva.de offers fast and reliable shipping services. The platform provides transparent information about shipping costs during the checkout process, ensuring customers are aware of any additional charges. The shipping costs are reasonable and depend on the weight, dimensions, and destination of the ordered items.