Atelierduchocolat Reviews

Voted Excellent (5/5)

454398 Votes

6 Reviews

Vote Now

In the Food, Beverages & Tobacco category

Pie-Chart Analysis

50% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
50% users rated Excellent
Write a review
D David Dundas
468 days ago

Exquisite Chocolates, Deceptive Service: A Cautionary Tale

I have a heartfelt tale to share about my recent experience with After eagerly placing an order for some delectable chocolates on December 3rd, I anticipated their arrival in Spain by December 20th. Despite the website's claim of 2-7 days for international delivery, my excitement turned to dismay as the days passed without any sign of my order being dispatched. Anxious and perplexed, I reached out to their customer service on the 14th, only to receive an automated response assuring me that my chocolates would be dispatched by the week's end. However, as the 19th loomed and my queries went unanswered, it became evident that my order was far from being on its way. To add insult to injury, the website boasted "free delivery on orders over €70.00," yet I was wrongly charged €10.00 for delivery. This was just the tip of the iceberg. With customer service available only between 10 am and 12 midday, attempting to seek assistance during those hours proved to be an exercise in futility. The automated message reiterating the limited availability of customer service felt like a cruel joke. Ultimately, my chocolates were dispatched late on a Wednesday, dashing any hopes of them arriving before Christmas, let alone the next morning as I had initially requested. The culmination of such disappointment and frustration was the loss of €85.00 on a failed Christmas present. My experience serves as a cautionary tale to all eager shoppers. While the chocolates may be exquisite, the service provided by is marred by deception and letdowns. Avoid this at all costs, and spare yourself the heartache and financial loss.
D David Dundas
468 days ago

Turning Disappointment into Joy: A Tale of Rekindled Faith

My heartfelt endorsement for embodies a rollercoaster journey of anticipation, setbacks, and ultimately redemption. Placing an order for decadent chocolates on December 3, destined for Spain by December 20, my excitement was palpable. However, a cloud of uncertainty loomed as my account was debited on December 6, far earlier than expected. With the website promising a delivery window of 2-7 days for international orders, my spirit wavered when the 14th arrived with no dispatch confirmation. Promptly reaching out, an automated email assured me of dispatch by week's end. Amidst the hustle of December 19, my chocolates were still stationary, and communication avenues seemed deserted. Just as hope began to fade, a glimmer emerged. The belated dispatch on Wednesday afternoon hinted at a belated but potential Christmas miracle. The utopian dream of a Christmas Eve delivery dissipated as reality dawned, but the journey was not over. While the website beckoned with promises of free delivery on orders exceeding €70.00, a €10.00 fee was levied on me, adding insult to injury. Customer service, a lifeline in turbulent times, became a mirage, with restricted hours and automated responses echoing futility. Despite the tempestuous voyage, there was a silver lining. The chocolates, delayed but not defeated, arrived, marking a bittersweet yet triumphant conclusion. What started as a saga of disillusionment transformed into a tale of resilience and regained trust. This testimonial stands as a testament to the wavering faith now rekindled, turning disappointment into joy.
D David Dundas
468 days ago

A Sincere Testimonial: Redemption Amidst Disappointment

I wanted to share my experience with, as it was a rollercoaster of emotions. Having placed an order for chocolates to be delivered to Spain, I eagerly awaited their arrival for a special event. However, as days passed by and the delivery date loomed closer, my excitement turned into concern. The promised 2-7 day delivery window seemed like a distant dream when my account was charged early, and the chocolates were nowhere in sight. Desperate for answers, I reached out to their customer service, only to receive automated responses and delayed dispatch notifications. The communication gap felt disheartening, especially during the holiday season. Despite the initial setbacks and the looming possibility of a ruined surprise, there was a glimmer of hope. The chocolates were finally dispatched, albeit belatedly. While the timing was far from ideal, the gesture was appreciated. The taste of the chocolates, once they arrived, redeemed the overall experience to some extent. Reflecting on my journey with, I acknowledge the shortcomings in communication, delivery, and customer service. However, amidst the disappointments and frustrations, there was a silver lining - the quality of the product itself. It is a reminder that sometimes, even in moments of letdown, there can be moments of joy and satisfaction. Ultimately, while my experience was marred by delays and miscommunication, I choose to focus on the positive aspects. The lessons learned and the eventual enjoyment of the product serve as a bittersweet memory. As I move forward, I do so with a mix of caution and optimism, knowing that every experience, good or bad, contributes to my journey.
L lise
2828 days ago

Unforgettable Delight: My Experience with

From the moment I stumbled upon, I knew I had found something special. I was on the hunt for the perfect gift, and their stunning array of chocolate bouquets caught my eye. I'll never forget the joy on my loved one's face when they received this delightful surprise. The ordering process was a breeze, and to my amazement, the package arrived at its destination in France within a mere two days. The fact that offers delivery across Europe is a game-changer for anyone looking to spread joy far and wide. The chocolates themselves were a sight to behold, showcasing a wide variety that catered to every taste. The meticulous packaging only added to the excitement of the unboxing experience. It's clear that every detail is handled with the utmost care and attention. has truly mastered the art of blending convenience, quality, and beauty into one seamless experience. I couldn't be happier with my decision to trust them with such an important gift. Thank you for making gifting such a delightful and stress-free experience. If you're looking to make a lasting impression with a gift that's as unforgettable as it is delicious, I wholeheartedly recommend
L lise
2828 days ago

Experience Bliss: Unboxing Atelier du Chocolat’s Chocolate Bouquets

Indulging in Atelier du Chocolat's exquisite chocolate bouquets was truly a delightful experience. As a gift, the recipient was overjoyed, thanks to the seamless delivery within just 2 days in France and the convenient European delivery options. The assortment of chocolates was not only visually appealing with its elegant packaging but also a treat for the taste buds. From rich dark chocolates to creamy milk chocolates, every bite was a burst of flavor. Each piece was lovingly crafted, showcasing the artistry and dedication of Atelier du Chocolat. Placing the order was a breeze, thanks to the user-friendly website that made the entire process smooth and enjoyable. The attention to detail in every aspect, from selection to delivery, truly reflects the passion and commitment of Atelier du Chocolat in providing an exceptional chocolate experience. If you're looking to elevate your gifting game or simply treat yourself to a decadent delight, I highly recommend exploring Atelier du Chocolat's chocolate bouquets. Prepare to savor moments of pure bliss with each delectable bite.
L lise
2828 days ago

Unwrapping Sweet Surprises: A Customer’s Delightful Journey with Atelier du Chocolat

From the moment I stumbled upon Atelier du Chocolat's website, I knew I had found something special. As I was looking for a unique and delectable gift, their chocolate bouquets caught my eye. Placing my order was a breeze, and in just two days, the package arrived at its destination in France - talk about prompt service! The excitement mounted as the recipient unwrapped the beautifully packaged chocolates. The assortment was truly impressive, showcasing a tantalizing array of flavors and textures. Each chocolate was a work of art, meticulously crafted to perfection. The thoughtful packaging only added to the experience, making it feel like unwrapping a treasure trove of sweetness. Beyond the delightful chocolates, what truly stood out to me was the ease of the ordering process. Atelier du Chocolat had streamlined every step, from browsing their selection to making the final purchase. The availability of delivery options across Europe was also a pleasant surprise, highlighting their commitment to customer satisfaction. My experience with Atelier du Chocolat was nothing short of exceptional. If you're looking to uplift someone's day with a thoughtful gift or simply indulging in gourmet chocolates yourself, I wholeheartedly recommend exploring their offerings. Trust me; you won't be disappointed.


Atelier du Chocolat is a premium chocolatier based in France, known for its exquisite handcrafted chocolates. With a legacy dating back to 1951, this renowned brand has perfected the art of creating irresistible chocolates that are both visually stunning and wonderfully flavorful. Atelier du Chocolat's dedication to quality, craftsmanship, and innovation has made it a favorite among chocolate connoisseurs worldwide.


  • Unparalleled quality: Atelier du Chocolat uses only the finest ingredients in its creations, ensuring a truly indulgent experience.
  • Artistic craftsmanship: Each chocolate is meticulously handcrafted, showcasing the brand's commitment to detail and aesthetics.
  • Wide selection: From classic truffles to unique flavor combinations, Atelier du Chocolat offers a diverse range of chocolate creations to suit all tastes.


  • Higher price point: Due to its premium quality and craftsmanship, Atelier du Chocolat's products may be considered more expensive compared to mass-produced chocolates.
  • Limited availability: Atelier du Chocolat boutiques are mainly located in France, which may be inconvenient for international customers.

User Experience:

Atelier du Chocolat's website provides a seamless and intuitive browsing experience. The layout is clean and well-organized, allowing users to easily navigate through product categories and find their desired chocolates. Each product page includes detailed descriptions and high-resolution images, enabling customers to make informed choices.

Pricing and Value for Money:

While Atelier du Chocolat's chocolates may have a higher price point, the exceptional quality and craftsmanship justify the investment. Customers can expect a truly luxurious chocolate experience that is worth the premium price.

Customer Service:

Atelier du Chocolat prides itself on its exceptional customer service. The brand's knowledgeable and attentive staff are always ready to assist customers with any inquiries or concerns. Whether through email or phone, Atelier du Chocolat ensures that every customer receives prompt and personalized support.

Product Quality and Selection:

Atelier du Chocolat sets a benchmark for chocolate quality. Each piece is made with exquisite precision and contains the finest cocoa and ingredients. The brand's range includes a variety of flavors, from classic milk chocolate to more adventurous combinations. Whether buying for oneself or as a gift, customers can expect to savor the very best in chocolate craftsmanship.

Website Usability:

Atelier du Chocolat's website is easy to navigate and user-friendly. It employs a simple and elegant design, with clear categories and search functions that make finding products effortless. The checkout process is secure and efficient, providing a smooth shopping experience for customers.

Returns and Exchanges:

Atelier du Chocolat understands the importance of customer satisfaction. In the rare event of a damaged or defective product, the brand allows customers to request a return or exchange. The process is hassle-free and ensures that customers receive the high-quality chocolates they expect.

Promotions and Discounts:

Atelier du Chocolat occasionally offers promotions and discounts to its customers, providing an opportunity to indulge in its exquisite chocolates at a more accessible price point. These promotions are often announced on the website and through the brand's newsletter, allowing customers to stay informed and seize the chance to enjoy their favorite treats.


With decades of experience and a loyal customer base, Atelier du Chocolat has built a strong reputation for excellence in the world of fine chocolates. The brand is highly regarded for its commitment to quality, creativity, and customer satisfaction. Numerous international accolades further cement Atelier du Chocolat's status as a trusted and reputable chocolatier.

Payment Options:

Atelier du Chocolat offers multiple secure payment options for customer convenience. These include credit/debit card payments, PayPal, and bank transfers. The brand ensures that all transactions are encrypted and confidential, providing a secure shopping environment.

Loyalty Programs:

Atelier du Chocolat values its loyal customers and occasionally provides exclusive benefits through a loyalty program. This program allows frequent shoppers to enjoy special discounts, early access to new products, and personalized offers. Becoming a member of the loyalty program adds extra value to the Atelier du Chocolat experience.

Customer Reviews:

Customer reviews are overwhelmingly positive, reflecting the satisfaction and delight experienced by Atelier du Chocolat's clients. The chocolates have received rave reviews for their exceptional flavors, enticing presentations, and premium quality. Many customers also praise the brand's attention to detail and excellent customer service.

Community Involvement:

Atelier du Chocolat actively engages with its local community by supporting various initiatives and events. The brand collaborates with local artisans, suppliers, and organizations to promote sustainability and ethical practices within the chocolate industry. By fostering these relationships, Atelier du Chocolat contributes to the social and economic well-being of its community.

Shipping and Costs:

Atelier du Chocolat offers reliable and efficient shipping services to customers worldwide. The brand takes great care in packaging the chocolates to ensure they arrive in perfect condition. Shipping costs are calculated based on the destination and the weight of the order, providing customers with transparent pricing.

In summary, Atelier du Chocolat stands out as a premier chocolatier, delivering exceptional quality, artistic craftsmanship, and a wide selection of exquisite chocolates. With a user-friendly website, impeccable customer service, and a strong reputation, Atelier du Chocolat is a trusted choice for those seeking a truly indulgent chocolate experience.