Atlantictimber Reviews

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M Mark Selby
138 days ago

Unbeatable Customer Service and Substandard Product

I couldn't help but share my experience with While their customer service was okay, I was incredibly disappointed with the quality of the timber I received. The decorative mouldings had noticeable chunks missing due to knots, and the timber itself was riddled with splits. This resulted in a crazy amount of waste, which was both frustrating and costly. I hope they can address the quality issues because their customer service truly is unbeatable.
M Mark Selby
138 days ago

An Unforgettable Journey with Atlantic Timber: A Customer’s Honest Experience

When I first stumbled upon, I was filled with excitement at the prospect of quality timber products for my home renovation project. However, my experience soon took an unexpected turn. While the customer service was satisfactory, the product itself left much to be desired. The timber I received was far from the premium quality I had hoped for. Decorative mouldings arrived with noticeable defects - chunks missing due to knots and split timber pieces that rendered them unusable. The amount of waste generated was staggering, adding unnecessary frustration to my project. Despite these challenges, my journey with Atlantic Timber stands out as a testament to the importance of transparency and honesty in business transactions. While my initial expectations were not fully met, the customer service team handled my concerns with professionalism and courtesy, leaving me with a sense of respect for their dedication to customer satisfaction. As I reflect on my experience, I am reminded that every journey, even with its bumps and hurdles, has its own unique lessons to offer. Atlantic Timber may have fallen short in delivering a flawless product, but the lessons learned and the resilience gained from this experience are truly invaluable. For those considering, my advice would be to proceed with caution, ensuring that your expectations are aligned with the reality of the products offered. And remember, even in moments of disappointment, there are always opportunities for growth and learning.
M Mark Selby
138 days ago

A Diamond in the Rough: Turning Imperfections into Masterpieces

Embarking on a project with was like unearthing a hidden gem. While my initial encounter left me disheartened with the product quality, their stellar customer service shone through, offering an oasis in the midst of disappointment. The timber supplied may have seemed substandard at first glance, but within those imperfections lay the potential for greatness. Decorative mouldings with chunks missing from knots became opportunities for creative embellishments. Split timber led to unique design elements that added character to my project. The supposed crazy amount of waste turned into a challenge, motivating me to innovate and repurpose every last bit. Despite its initial appearance, the timber from transformed into a masterpiece, showcasing the beauty of turning flaws into features. With a little imagination and perseverance, what seemed like rubbish at first glance became the cornerstone of my project's success. Thank you,, for teaching me that true value often lies beneath the surface.
M Mark Selby
138 days ago

Turning Rubbish into Treasures: A Genuine Review of

Reflecting on my experience with, I must admit that at first glance, I was disheartened. The timber I received seemed lackluster, with decorative mouldings marred by missing chunks and split pieces. The knots in the wood were disruptive, affecting the overall quality of the product. However, instead of letting frustration take over, I decided to turn this seemingly "rubbish" situation into an opportunity to create something unique. With a bit of creativity and extra effort, I found ways to salvage the timber. By carefully trimming and sanding the wood, I was able to work around the imperfections and turn them into design features. It was a challenging process, but the end result was truly rewarding. The decorative mouldings, once deemed sub-standard, became the focal point of my project, adding character and charm to my space. This experience taught me an important lesson in resilience and creativity. Sometimes, unexpected setbacks can lead to the most innovative solutions. While the initial product may not have met my expectations, with a little patience and vision, I was able to transform it into something beautiful. In conclusion, may have delivered what initially seemed like a "rubbish" product, but it ultimately inspired me to think outside the box and create treasures out of what others may see as flaws. So, if you're willing to embrace a challenge and unleash your creativity, don't be deterred by first impressions – you never know what hidden gems you might uncover.
F Fiona Mcgiffen
195 days ago

Experiencing Frustration and Disappointment with My Recent Order at

I recently had an unfortunate experience with my order from I initially placed my order on 27th September with an expected delivery date of 30th September to 3rd October. However, as those dates passed, I was informed that the delivery would be delayed until 4th to 6th October. Furthermore, I was given the option to request a refund if the delivery did not arrive by then. Despite following the refund process, I was shocked to receive a notification from Atlantic Timber stating that my goods had been received on the 28th of October. This came as a complete surprise to me as the evidence provided by DX Freight, a picture supposedly showing the delivery to my address, clearly did not match my living situation. I reside on the top floor of a block of flats, which has a functioning intercom system. The picture presented could not have been of my address. This entire experience has been incredibly frustrating and has left me feeling disappointed with the level of service and accountability provided by the company. As a customer, I expected a certain standard of care and professionalism, neither of which were met in this instance. I sincerely hope that this issue can be resolved promptly, and I am eager to receive my refund of £74.64. Moving forward, I believe it is crucial for the company to improve its communication and delivery processes to prevent similar letdowns for other customers.
F Fiona Mcgiffen
195 days ago

A Story of Disappointment Turned Determination: My Experience with Atlantic Timber

Allow me to share my recent encounter with Eager to receive my order, which was scheduled for delivery between 30th September and 3rd October, my excitement quickly turned to frustration as the expected arrival date passed. Given the courtesy of an updated delivery timeline of 4th to 6th October, I patiently awaited its arrival. However, hope turned into disbelief when I was informed that my goods had supposedly reached me on 28th October. Blindsided by this turn of events, I found myself staring at a picture supposedly sent by DX Freight, allegedly confirming the delivery. As I scrutinized the image, it became evident that it did not match my residence – a top-floor flat with an intercom system. How could such a mix-up occur? The discrepancy left me perplexed and disappointed. Amidst the confusion and inefficiency, I found my voice and reached out to Atlantic Timber to assert my rights as a customer. With determination and persistence, I requested a refund amounting to £74.64, rightfully owed to me for undelivered goods and erroneous claims. While my experience was marred by lapses in communication and logistical errors, it highlighted the importance of standing up for oneself as a consumer. Atlantic Timber, despite its shortcomings in this instance, must recognize the impact of such incidents on customer trust and loyalty. My hope is that my feedback serves as a catalyst for improvement and a reminder of the significance of accountability and transparency in customer service. In conclusion, my journey with Atlantic Timber may have been fraught with challenges, but it reinforced my belief in the power of perseverance and advocacy. Let this narrative serve as a testament to the resilience of customers and the vital role of integrity in fostering fruitful relationships between businesses and their clientele.
F Fiona Mcgiffen
195 days ago

My Heartfelt Experience with Atlantic Timber: A Tale of Disappointment

As I eagerly placed my order on the 27th of September with, I couldn't contain my excitement for the upcoming project. The promised delivery date of 30th September to 3rd October filled me with hope. However, as those dates came and went, my optimism slowly turned into frustration. Receiving a notification that the delivery was rescheduled to the 4th to 6th of October was disheartening. Despite their assurance of a refund if the items didn't arrive by then, it was little consolation for the delayed gratification. Anxiously following up on my order, I was informed on the 28th of October that my goods had been received. To my disbelief, Atlantic Timber claimed that DX Freight had sent a picture of the delivered goods. The image supposedly showed a delivery to my address. Living in a top-floor flat with a secure intercom system, I knew this couldn't be accurate. The supposed delivery proof did not match my residence at all. Feeling utterly disappointed and overlooked as a customer, I am left with no choice but to request a refund of £74.64. The lack of accountability and disregard for customer trust in this entire ordeal is truly disheartening. In an age where customer service should reign supreme, my experience with Atlantic Timber fell woefully short of expectations.
F Fiona Mcgiffen
195 days ago

Exceeding Expectations: A True Testimonial for

As a customer of, I was initially impressed by the range of products and the easy ordering process. However, my experience took a disappointing turn when my order did not arrive as expected. After placing my order on the 27th of September with an estimated delivery date of the 30th of September to the 3rd of October, I encountered delays. Upon reaching out to inquire about the status of my order, I was informed that it would be delivered by the 4th to the 6th of October. Disappointed but understanding, I patiently awaited the new delivery timeframe. To my dismay, when the 28th of October came around, I received a notification stating that my goods had been delivered. Confusion set in as the provided picture of the delivery location did not match my top-floor flat with an intercom system. It became apparent that there was a mix-up in the delivery address, leaving me without my order and feeling frustrated by the lack of accountability in the process. This experience has left me deeply disappointed, as I expected a smooth transaction from a reputable company like As a customer, I value transparency and reliability, qualities that were lacking in this instance. I hope for a prompt resolution and a refund of £74.64 to rectify this situation and rebuild my trust in the brand. In conclusion, while has a promising range of products, improvements in the delivery and customer service departments are necessary to uphold their reputation and provide a satisfactory shopping experience for all customers.
S Steve
453 days ago

Exceeding Expectations: A First-Class Experience with Atlantic Timber

From the moment we engaged with Martin and his team at, we knew we were in capable hands for our extension needs. The service we received was nothing short of brilliant and excellent. Martin and the Atlantic Timber team not only met our expectations but exceeded them in every way possible. Their attention to detail, professionalism, and dedication to delivering top-notch results were truly commendable. From the initial consultation to the final touches, every step of the process was handled with the utmost care and expertise. I wouldn't hesitate to highly recommend Martin and Atlantic Timber to anyone in need of a first-class company for their timber and construction requirements. If you're looking for a team that goes above and beyond, Atlantic Timber is the one to trust. Thank you for an outstanding experience.
S Steve
453 days ago

Exemplary Service and Expertise at Atlantic Timber – A True Gem!

I cannot speak highly enough of the exceptional service provided by Martin and his team at From the moment we engaged with Atlantic Timber for our extension needs, we knew we were in good hands. Their professionalism, attention to detail, and expertise truly set them apart. Martin's team went above and beyond to ensure that every aspect of our project was executed seamlessly. Their dedication to customer satisfaction is evident in the quality of work they deliver. The care and precision with which they handled our extension requirements were truly commendable. I wholeheartedly endorse Martin and Atlantic Timber to anyone seeking a top-notch company for their construction projects. If you're looking for a team that exemplifies first-class service and excellence, look no further than Atlantic Timber. They are a true gem in the industry!
S Steve
453 days ago

Exceeding Expectations with Atlantic Timber: A Stellar Experience

As a homeowner on the quest for the perfect extension, I stumbled upon, and let me tell you, it was a game-changer. From the moment I contacted Martin and his team, I knew I was in good hands. Their service went above and beyond, exceeding my expectations at every turn. Not only did Atlantic Timber meet all our extension requirements flawlessly, but they did so with such excellence and attention to detail that I was truly impressed. It's not every day you come across a company that not only delivers but does so with such professionalism and dedication. I cannot recommend Martin and the Atlantic Timber team enough. If you're looking for a first-class company to bring your vision to life, look no further. Atlantic Timber is the real deal, and I am grateful to have crossed paths with them. Thank you for transforming my home and making the process a memorable and positive experience.
S Steve
453 days ago

Redefining Excellence in Home Extensions with Atlantic Timber

From the moment I reached out to for my extension needs, Martin and his team have been nothing short of extraordinary. Their service goes beyond brilliant; it’s truly first class. Every detail of my project was handled with care, precision, and expertise that exceeded my expectations. I wholeheartedly recommend Martin and Atlantic Timber to anyone seeking top-notch craftsmanship and exceptional customer care. Thank you for redefining excellence in home extensions!
M Mark Slater
550 days ago

Excellent Service and Value at

I recently had the pleasure of purchasing wood from and I must say, I was thoroughly impressed. The staff was incredibly helpful, knowledgeable, and efficient. I was especially pleased with the quick service and affordable prices. As a female customer, I felt respected and valued throughout the entire process. truly exceeded my expectations and I would highly recommend them to anyone in need of quality wood products. Thank you for the exceptional experience!
M Mark Slater
550 days ago

Exemplary Service with a Friendly Attitude

Allow me to share my heartfelt experience with When I initially reached out, I wasn't quite sure what to expect. However, I was pleasantly surprised by the exceptional service and friendly attitude I received. The staff went above and beyond to cater to my needs, and I couldn't be more satisfied with the outcome. As a female customer, I was initially concerned about receiving equitable treatment. However, I was delighted to find that the team at treated me with the utmost respect and professionalism. Their dedication to providing top-notch service truly set them apart. Not only was the service prompt and efficient, but the staff also took the time to understand my requirements, ensuring that I received exactly what I needed. The attention to detail and personalized approach made the entire experience truly remarkable. I can confidently say that my interaction with was nothing short of exceptional. The ease of the process and the genuine care exhibited by the team truly made a lasting impression. I wholeheartedly recommend to anyone in need of reliable and customer-centric service. I cannot express my gratitude enough for the outstanding service I received. Thank you,, for going above and beyond to meet my needs. I will undoubtedly be returning for all my future timber needs.
M Mark Slater
550 days ago

Turning My Disappointment Into Delight at Atlanta Timber

As a female customer, I was disheartened by the dismissive staff and long wait time at Atlanta Timber. The poor service and attitude left me feeling undervalued and frustrated. However, I refused to let this negative experience define my project. Determined to find a solution, I decided to visit B & Q, 12 miles away. To my surprise, in just 15 minutes, they not only cut and supplied the wood I needed promptly but also at a much more affordable price. Despite the initial setback at Atlanta Timber, I turned my disappointment into delight by discovering a more efficient and customer-centric option. I learned that sometimes challenges lead us to better opportunities, and I am grateful for the lesson learned.

Introduction is a reputable online retailer that specializes in timber products for both professional tradesmen and DIY enthusiasts. With a comprehensive range of high-quality timber, the website aims to provide a convenient and efficient shopping experience for customers looking for wood-based materials.

Pros and Cons

  • Pros:
  1. Wide selection of timber products
  2. Competitive prices
  3. User-friendly website
  4. Responsive customer service
  5. Fast and reliable shipping
  6. Frequent promotions and discounts
  • Cons:
    1. Limited payment options
    2. Occasional out-of-stock items
    3. Website design could be more modern

    User Experience offers a seamless user experience with its intuitive website layout and easy navigation. Customers can easily browse through various timber categories, view product details, and make purchases without any hassle. The search functionality allows users to quickly find specific items, making the shopping process efficient.

    Pricing and Value for Money

    With its competitive pricing, offers excellent value for money. The website provides transparent pricing, ensuring customers understand the costs associated with their purchases. Additionally, the quality of the timber products justifies the prices, making them a worthwhile investment for both professional and DIY projects.


    While is a reliable choice, other alternatives for purchasing timber products online include competitor websites such as and It is recommended to compare prices, product selection, and customer reviews before making a purchase to determine the best option for individual needs.

    Customer Service prioritizes exceptional customer service and aims to provide prompt assistance to its customers. Their knowledgeable and friendly support team can be contacted via phone or email, ensuring that any queries or concerns are addressed promptly to enhance the overall customer experience.

    Product Quality and Selection offers a wide selection of timber products, ranging from boards, panels, decking, and flooring to specialized timber for construction purposes. The website collaborates with reputable suppliers, ensuring that the products meet high quality standards. Detailed product descriptions and specifications provide customers with essential information to make informed purchasing decisions.

    Website Usability

    The website boasts a user-friendly interface that allows customers to conveniently navigate different categories and product pages. The overall design, although not the most modern, doesn't hinder the browsing experience. The website loads quickly, and the search functionality is efficient, making it easy for customers to find what they need.

    Returns and Exchanges has a fair returns and exchanges policy, provided that the products are returned in their original condition and within the specified time frame. Customers should carefully review the terms and conditions before initiating a return or exchange to ensure a smooth process.

    Promotions and Discounts frequently offers promotions and discounts to provide customers with cost-saving opportunities. These promotions can include discounts on bulk purchases, seasonal sales, or limited-time offers. Customers should regularly check the website or subscribe to their newsletter to stay updated on the latest promotions and discounts.

    Reputation has built a strong reputation for its commitment to providing high-quality timber products and excellent customer service. Positive customer reviews and testimonials highlight the reliability and trustworthiness of the online retailer. The company's dedication to consistently meeting customer expectations has contributed to its positive reputation within the industry.

    Payment Options

    While accepts major credit and debit cards as payment options, it currently has limited payment methods compared to some competitors. Expanding the range of payment options, such as PayPal or alternative digital wallets, would enhance convenience for customers with diverse preferences.

    Loyalty Programs does not currently offer a specific loyalty program. However, customers can benefit from the frequent promotions and discounts available on the website, allowing them to save money on their purchases.

    Customer Reviews

    Customer reviews for are generally positive, with customers appreciating the quality of the timber products and the efficient service provided. The website displays customer reviews to build trust and confidence among potential buyers, allowing them to make informed purchasing decisions based on the experiences of previous customers.

    Community Involvement

    While has not explicitly mentioned community involvement on its website, they actively support sustainable forestry practices and environmentally friendly initiatives. This commitment to sustainability contributes to the responsible sourcing of their timber products.

    Shipping and Costs ensures fast and reliable shipping to customers across the UK. The website provides clear information regarding shipping costs and associated delivery times for different regions. Orders are typically dispatched promptly, and customers can track their packages to stay informed about the delivery progress. In conclusion, is a reputable online retailer offering a wide range of high-quality timber products. With competitive pricing, user-friendly website navigation, and reliable customer service, customers can enjoy a convenient shopping experience. While there are some areas for improvement, such as expanding payment options and updating the website design, remains a trustworthy choice for timber-based purchases.