Users Voice for Atmosferasport

58% users rated Terrible
12% users rated Poor
0% users rated Average
4% users rated Very Good
27% users rated Excellent
Pie Chart Review Representation for Atmosferasport
Atmosferasport Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 17 Mar 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 2 1.1 4.2 3 4.3
Dec 2022 5 5 5 5 5 5
Jan 2023 1 5 1.3 3.3 5 5
Feb 2023 2 1.8 5 5 1.8 2.2
Mar 2023 1.6 5 5 5 5 5
Line Chart for Rating of peer stores

atmosferasport.es

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Detailed Atmosferasport Review by

Introduction

Atmosferasport.es is an online store that specializes in outdoor sports and activities such as trekking, camping, and snowboarding. The website offers a wide range of products for both amateur and professional sports enthusiasts, including apparel, footwear, equipment, and accessories. With a focus on quality, innovation, and customer satisfaction, Atmosferasport.es has quickly gained popularity among sports enthusiasts in Spain and beyond.

Pros and Cons

Pros: - Wide selection of sports gear and accessories - High-quality products from top brands - Competitive pricing - Free shipping on orders over €50 - Easy and secure payment options - Comprehensive product descriptions and sizing information - Responsive customer service Cons: - Limited product variety for some sports and activities - Limited options for customization - Shipping can take longer for international orders

User Experience

The Atmosferasport.es website is clean, well-organized, and easy to navigate. The homepage features top-selling products, sales promotions, and featured categories for easy browsing. Products are listed with clear images, comprehensive descriptions, and size information, making it easy for customers to make informed purchasing decisions. The website also provides a comprehensive FAQ section, a blog with informative articles, and a customer review section.

Pricing and Value for Money

Atmosferasport.es offers competitive pricing for its products, which are of high quality and from top brands. The website also offers free shipping for orders above €50, making it an excellent value for money. Additionally, Atmosferasport.es offers regular sales promotions, discounts, and coupons, allowing customers to save money on their purchases.

Alternatives

- Decathlon - Amazon Sports - Sports Direct - Bikester - Trekkin

Customer Service

Atmosferasport.es provides excellent customer service, with helpful and responsive staff available to answer questions and provide support throughout the purchasing process. The website also provides multiple contact channels, including live chat, email, and phone, ensuring that customers can quickly and easily access support when needed.

Product Quality and Selection

Atmosferasport.es offers high-quality products from leading brands in the outdoor sports industry. The website features a wide selection of products for a range of sports and activities, including hiking, camping, snowboarding, and more. The products are of high quality, durable, and designed to withstand the rigors of outdoor sports and activities.

Website Usability

The Atmosferasport.es website is well-designed, with a user-friendly interface that makes it easy to browse and purchase products. The website is fast, responsive, and optimized for mobile devices, ensuring that customers can access and purchase products from anywhere.

Returns and Exchanges

Atmosferasport.es provides a comprehensive returns and exchanges policy, allowing customers to return or exchange products within 30 days of purchase. The website also offers a simple and straightforward returns process, making it easy for customers to return or exchange products.

Promotions and Discounts

Atmosferasport.es offers regular sales promotions, discounts, and coupons, allowing customers to save money on their purchases. Customers can also sign up for the website's mailing list to receive exclusive offers and promotions.

Reputation

Atmosferasport.es has a positive reputation in the outdoor sports industry, with many satisfied customers praising the website's high-quality products, competitive pricing, and excellent customer service. The website also has a high rating on customer review sites such as Trustpilot, demonstrating its commitment to customer satisfaction.

Payment Options

Atmosferasport.es offers a range of secure and convenient payment options, including credit card, PayPal, and bank transfer. The website also uses secure encryption technology to protect customer data and ensure safe and secure transactions.

Loyalty Programs

Atmosferasport.es offers a loyalty program that rewards customers with points for every purchase. Customers can redeem these points for discounts on future purchases, ensuring that loyal customers are rewarded for their continued business.

Customer Reviews

Atmosferasport.es features a customer review section, allowing customers to share their experiences and feedback on products and services. The website also has a high rating on customer review sites such as Trustpilot, demonstrating its commitment to customer satisfaction.

Community Involvement

Atmosferasport.es is committed to environmental sustainability and is involved in several initiatives promoting eco-friendly practices in the outdoor sports industry. The website also sponsors several outdoor sports events and competitions, demonstrating its commitment to promoting and supporting the outdoor sports community.

Shipping and Costs

Atmosferasport.es offers free shipping for orders over €50. The website ships products to Spain and several other countries, with shipping costs and delivery times varying depending on the destination. The website provides clear shipping and delivery information during the purchasing process, ensuring that customers can make informed decisions about their purchases.

Atmosferasport Recent User Reviews

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Reviewer Name: JOSE MIALET MASIP

Review Submission Date: 2023-01-27

Review Title: Devoluciones
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Review Description: He realizado la compra de unos kimonos de karate y me han llegado unos de judo, cuando intento devolverlos, nadie contesta por la aplicacion, ni por telefono, un desastre. Se hecha en falta un departamento de gestion de quejas y devoluciones que sea funcional y que resuelva los problemas del cliente.

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Reviewer Name: Sandra Martinez Cuba

Review Submission Date: 2023-01-27

Review Title: Compré unas zapatillas y nunca me llegaron y tampoco me abonan el importe de las mismas.
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Review Description: Compré unas zapatillas el pasado 09/01/23, y solicité que me las enviaran a tienda. Las zapatillas nunca llegaron y sin embargo, me enviaron un correo electrónico que éstas han sido entregadas.Hice varias reclamaciones a través de la página web de atmosfera sport y no tuve contestación.

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Reviewer Name: Laura gonzalez ecuer

Review Submission Date: 2023-01-26

Review Title: No devuelven el dinero
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Review Description: Hice una devolución y no he recibido el reembolso del importe. He mandado varios correos y he realizado varias llamadas y absolutamente nadie me soluciona nada. VERGONZOSO se han quedado con la pasta y con el producto

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Reviewer Name: Marta Ramirez

Review Submission Date: 2023-01-25

Review Title: Nefasto todo el servicio
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Review Description: Nefasto todo el servicio. Hice un pedido hace más de 1 mes. Hice una devolución que me costó una odisea para que me mandaran a alguien para recoger el paquete. Ahora tienen ellos el producto hace 17 días y no he recibido el reembolso del importe. He mandado más de 20 correos y ya he perdido la cuenta de las veces que he llamado y absolutamente nadie me soluciona nada. VERGONZOSO se han quedado con la pasta y con el producto

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Reviewer Name: Encarnacion Garcia Mayorga

Review Submission Date: 2023-01-16

Review Title: Compré unas zapatillas Asics novablast…
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Review Description: Compré unas zapatillas Asics novablast el viernes 13 de enero,y me han llegado hoy 16 de Enero,Todo perfecto salvo que las he visto después más baratas en otra web?

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Reviewer Name: Ari Voicu

Review Submission Date: 2023-01-12

Review Title: Hice un pedido a través de la Web para…
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Review Description: Hice un pedido a través de la Web para recojer en tienda ( no voy a decir cual), me mandan un correo como que el paquete ha llegado a tienda e inmediatamente otro conque ya había sido recogido. Me presento allí al día siguiente, las chicas de tienda no tenían ningún paquete mío. El paquete llega al rato, viene solo la caja, como si me lo hubieran sacado de tienda, ni empaquetado ni nada. Encima una de las zapatillas manchada.. que a saber si eso se va. NEFASTO, no vuelvo a comprar aquí nunca más

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Reviewer Name: Alejandro Nuñez

Review Submission Date: 2023-01-09

Review Title: Lamentable servicio al cliente
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Review Description: Solicité devolución de unas zapatillas y me confirmaron que pasarían a recogerlas el día X. Nunca pasaron a recogerlas y no recibí ninguna comunicación ni notificación por parte de nadie. Desde entonces sigo día tras día intentando contactar con ellos y no contestan al correo electrónico ni dan señales de vida. Una absoluta verguenza.

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Reviewer Name: Luis P.

Review Submission Date: 2022-12-30

Review Title: Abusan
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Review Description: Si lo que compras te va bien entonces muy bien. En mi caso compré unas zapatillas para mi hija que le venían grandes, al final desistí de devolverlas.... 1° Instrucciones de devolución ninguna ....... El servicio de atención al cliente no te ayuda en nada para realizar la devolución (silencio total, aunque les mandes mensajes) 2° los gastos de devolución a cargo del cliente. 3° 5 euros más de gastos de gestión.UN auténtico ABUSO!!!!! No volveré a comprar en esta tienda.

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Reviewer Name: Marta Ruiz Juarez

Review Submission Date: 2022-12-29

Review Title: Muy buena experiencia
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Review Description: Muy buena experiencia, hice el pedido el martes por la noche y hoy jueves a las 11 de la mañana las tenía, todo correcto, modelo, color, y talla. Fantástico

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Reviewer Name: Maria Gloria Lizarraga Leoz

Review Submission Date: 2022-12-21

Review Title: Experiencia horrible.
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Review Description: Experiencia horrible.Encargué unas botas de monte y me llegaron el día 4-12 con dos números menos que los pedidos.Desde esa fecha hasta el día 21-12 ha sido toda una odisea para devolver el producto y recuperar mi dinero.Innumerables correos,llamadas de tlfno a atención al cliente.Un horror.Nunca más compraré en esta firma.

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