Atrapalo Reviews

Voted Poor (2/5)

42 Votes

42 Reviews

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In the Big Sales category

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5% users rated Terrible
40% users rated Poor
33% users rated Average
12% users rated Very Good
10% users rated Excellent
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When it comes to planning trips and leisure activities, is a one-stop destination for all your needs. This Colombian-based online platform offers a wide range of services, including flights, hotels, vacation packages, car rentals, cruises, and entertainment tickets. With its user-friendly interface and competitive prices, has made a name for itself in the travel and leisure industry.


  • Extensive selection of travel services and leisure activities
  • Competitive prices and regular discounts
  • Easy-to-use website interface
  • Flexible payment options
  • Convenient loyalty program


  • Limited international coverage
  • Occasional glitches in the booking process
  • Customer service response time can be slow during peak periods
  • Some customers have reported issues with product quality
  • Shipping costs can be high

User Experience:

With its intuitive interface and comprehensive search options, offers a seamless user experience. Customers can easily navigate through various travel and leisure categories, refine their search based on preferences, and make bookings with just a few clicks. The website also provides detailed information about each service and user reviews, helping customers make informed decisions. Overall, users have reported positive experiences with, praising its user-friendly design and efficient booking process.

Pricing and Value for Money: is known for offering competitive prices in the market. The platform regularly features special promotions and discounts, allowing users to save money on their bookings. Customers appreciate the value for money they receive, considering the quality of service and products offered. However, it is advisable to compare prices with other platforms to ensure you are getting the best deal.

Customer Service: strives to provide excellent customer service, although response times may vary, especially during peak travel periods. The platform offers various channels of communication, including phone, email, and live chat, to address customer queries and concerns. While some customers have reported delays in resolution, the majority have appreciated the efforts made by the customer service team to assist them in a professional and friendly manner.

Product Quality and Selection: offers a wide range of travel and leisure products, including flights, hotels, vacation packages, car rentals, cruises, and entertainment tickets. While the selection is extensive, some customers have reported issues with the quality of certain products, particularly in terms of accommodations. It is recommended to read user reviews and check the ratings before making a booking to ensure the desired level of quality.

Website Usability:'s website is designed with simplicity and ease of use in mind. The intuitive interface allows users to quickly find and compare services, read detailed descriptions, and make bookings hassle-free. The search filters and sorting options make it convenient to narrow down options based on preferences. The responsive design ensures a seamless experience across various devices, enhancing accessibility for users on smartphones and tablets.

Returns and Exchanges: has a dedicated section on its website that outlines its return and exchange policies for different types of bookings. It is important to review these policies before making a purchase, as they may vary depending on the service. Customers should note that cancellation or modification fees may apply, and refunds may be subject to specific conditions. It is advisable to contact customer service for any return or exchange queries.

Promotions and Discounts: regularly features promotions, deals, and discounts across its range of services. These may include special rates for hotels, discounted flights, package offers, or exclusive deals on entertainment tickets. Customers can find these promotions on the website's dedicated promotional section or by subscribing to the newsletter for regular updates. These discounts provide additional value to customers and make an attractive platform to save money on leisure activities and travel.

Reputation: has built a strong reputation in Colombia and other Spanish-speaking countries. It is known for its reliability, competitive pricing, and extensive offerings. The platform has garnered positive reviews from many satisfied customers who commend its commitment to providing excellent travel and leisure services. However, it is essential to consider the experiences of other users and cross-reference information to get a comprehensive understanding of the platform's reputation.

Payment Options: offers a variety of payment options to cater to diverse customer preferences. These include credit and debit cards, bank transfers, and alternative payment methods such as PayPal. The platform ensures secure transactions by utilizing encryption and other security measures to protect customers' financial information. With multiple payment options available, customers can choose the one that suits them best.

Loyalty Programs: has a loyalty program called "Atrapalo Passport" that rewards frequent customers with exclusive benefits. Members can earn points for every purchase made on the platform, which can be redeemed for discounts and other perks. The program also offers personalized recommendations based on members' preferences and usage history. Atrapalo Passport enhances the overall customer experience by providing additional value to loyal users.

Customer Reviews:

Customer reviews play a vital role in the decision-making process, and understands the significance of user feedback. The platform allows customers to leave reviews and ratings for their purchased services, providing valuable insights for others. These reviews aid in evaluating the quality and reliability of products and services offered by, helping users make informed choices.

Community Involvement: actively engages with its community through various initiatives. The platform collaborates with local businesses and organizations to promote tourism and leisure activities in Colombia and other regions it serves. Additionally, supports social and environmental causes, contributing to the well-being of the communities it operates in.

Shipping and Costs:

While primarily deals with digital travel and leisure services, some products, such as physical tickets or vouchers, may require shipping. The website clearly outlines any shipping costs associated with specific products during the booking process. Customers should consider these costs and delivery times when making a purchase. It is essential to review the shipping details provided to ensure a smooth delivery process.

In conclusion, is a reliable and user-friendly platform that offers a wide range of travel and leisure services. With competitive pricing, excellent user experience, and a dedicated customer service team, it provides value to its customers. While there are some minor drawbacks, such as limited international coverage and occasional product quality issues, the overall positive reputation of and its commitment to customer satisfaction make it a top choice for planning memorable trips and leisure activities.