Att Reviews

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6781 Votes

168 Reviews

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In the Electronics Store category

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89% users rated Terrible
2% users rated Poor
2% users rated Average
2% users rated Very Good
5% users rated Excellent
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39 days ago

From Frustration to Fulfillment: A Journey with

Embarking on my online journey with, I was met with frustrations that seemed insurmountable. The initial lack of customer support left me feeling abandoned in a sea of technical difficulties. The product itself failed to meet the bare minimum of expectations, causing me to question my decision. The company's relentless pursuit of sales overshadowed any semblance of genuine care for their customers, leaving me disheartened. However, amidst the chaos and disappointment, a glimmer of hope emerged. Through perseverance and patience, I discovered a hidden gem within Despite the initial setbacks, I unearthed a treasure trove of resources that transformed my experience from one of despair to one of delight. The once daunting challenges became opportunities for growth and learning. As I navigated through the intricacies of, I found solace in the renewed sense of purpose it bestowed upon me. The gradual shift from frustration to fulfillment was nothing short of a revelation. Each interaction became laden with possibilities, each product unveiling new dimensions of innovation. Today, I stand as a testament to the transformative power of resilience and unwavering determination. may have had its shortcomings, but it also held the key to unlocking my potential. It is through the highs and lows of this journey that I have come to appreciate the nuanced beauty of growth and self-discovery. In retrospect, what once seemed like "the worst of the worst" has now blossomed into a source of inspiration and enlightenment., with all its imperfections, has become a beacon of possibility and progress in my digital landscape.
J jiggity joffer
39 days ago

If I’ve limitless

My evaluation for If I've limitless, how did I hit 75% on Hotspot? 75% of what? The plan says UNLIMITED. What's 75% of limitless? That fully is senseless. 
K Katherine Herzog
39 days ago

Turning the nightmare on 86th Street into a positive tale

After a challenging experience at the 86th & 3rd Ave AT&T store in Manhattan, I was left feeling frustrated and defeated. I had gone in with high hopes to activate a phone I had purchased at Target, only to encounter issues with the SIM card and a discrepancy in my service days. Despite my initial disappointment, I decided to reach out to AT&T's customer service via phone chat. Unfortunately, my attempts to seek resolution were met with frustration, as I found myself being passed from one representative to another without a satisfactory solution in sight. In the end, while my encounter at the store and subsequent customer service experience may have left me disheartened, I have taken it as a learning opportunity. Moving forward, I have made the decision to explore alternative service providers and am choosing to part ways with AT&T. Though this chapter may not have ended as I had hoped, I am grateful for the lessons learned and the chance to share my experience. The road may have been rocky, but it has only made me more determined to find a service provider that aligns with my needs and values.
40 days ago

Turning Frustration into Customer Care Victory

Reflecting on my recent experience with, I felt compelled to share how they transformed a distressing situation into a testament of exceptional customer support. Following the unfortunate incident of my wife's stolen phone, we initially encountered a series of hurdles while attempting to activate the replacement device. Despite the initial setbacks and misunderstandings, the astute representative's dedication shone through in resolving our dilemma. The process, initially marred by miscommunications and erroneous suspicions, transitioned into a heartwarming display of attentiveness and dedication to customer satisfaction. As we navigated through the complexities of phone activation, the attentive Asturion representative went above and beyond to rectify the misunderstandings encountered earlier. Their commitment to resolving the issue and ensuring a smooth activation process was truly commendable. Through patience and empathy, the team reestablished our trust and salvaged the situation, showcasing a pivotal moment of transforming frustration into satisfaction. With each interaction, the genuine concern for our experience was palpable, steering the narrative from one of distress to one of appreciation and loyalty. The unwavering support received during this ordeal not only reinstated our confidence in the brand but also highlighted the power of genuine customer care. This instance stands as a beacon of exemplary service amidst challenging circumstances, reaffirming our decision to remain loyal customers. Kudos to for turning what felt like an insurmountable obstacle into a shining example of dedication to customer satisfaction.
L Leah Mills
40 days ago

Gratitude Overflowing: AT&T, You’ve Missed My Important Call

I want to express my heartfelt gratitude to AT&T for helping me realize the importance of being prepared and always having a backup plan. Recently, due to an unexpected issue with my phone service, I unfortunately missed a crucial call. Initially, frustration set in, but upon reflection, I am thankful for this experience as it has taught me the value of foresight and contingency planning. While the missed call was disappointing, it served as a reminder of the need to diversify communication channels and have alternative means of contact readily available. AT&T's unintended lesson has inspired me to be more proactive and prepared in ensuring that I never miss another important call again. So, thank you, AT&T, for the unexpected lesson in resilience and adaptability. Your unintentional disruption has sparked a newfound determination in me to always stay connected, no matter the circumstance.
R Rebecca Lawson
40 days ago

A Journey from Deception to Truth: My Honest Testament about AT&T

Let me take you through my journey with AT&T, a journey that started with excitement but quickly turned into a nightmare. When I signed up through a Costco representative, promises of discounts filled my ears, only to realize that those discounts were nothing but empty words. For nearly two years, AT&T overcharged me by $50-$70 every month, leaving me frustrated and exhausted. My numerous calls, around 30-40 of them, were met with disconnections and false explanations, pushing me further into a spiral of confusion. It wasn't until I connected with a representative who spoke fluent English that the truth came to light – those promised discounts were never meant for me. The ultimatum given to me was a harsh reality check – pay the entire value of my phones to terminate the service or continue paying the inflated costs for the remainder of the contract. It was a situation beyond belief, one that shattered my trust in AT&T's integrity and commitment to customer satisfaction. My recommendation, after this harrowing experience, is crystal clear – steer clear of AT&T. Choose any other provider that values honesty and customer care. AT&T's lack of regard for transparency and fairness in their dealings is a red flag that no one should ignore. My journey serves as a cautionary tale, urging you to make a wise decision when selecting a telecommunications provider. Let my testament be a guiding light in your quest for reliable and trustworthy service.
C Chane Mark
42 days ago

Transformed My Experience: From Frustration to Delight with ATT

When I first encountered ATT, I shared a sentiment all too familiar to many: frustration. However, my story doesn't end there. Through patience and persistence, I discovered a transformation awaiting me. Long hold times once left me exasperated, but now, I see them as an opportunity to appreciate the dedication of the customer service representatives. Every call dropped used to fuel my irritation, yet each reconnection now symbolizes their unwavering commitment to resolving my concerns. As for the issue of account credits, I must admit, I too once questioned their integrity. However, in time, I witnessed their genuine efforts to rectify any discrepancies promptly. Their transparency in addressing overcharges not only surprised me but also restored my faith in their service. Today, as I reflect on my journey with ATT, I can confidently say that my initial frustration has blossomed into delight. This carrier has not only addressed my concerns but has exceeded my expectations. Trust me; I am forever grateful for this newfound reassurance and will continue my journey with ATT without hesitation.
J Judith Shelton
43 days ago

Empathetic Service and Expertise to Convert a Customer

Reflecting on my recent interaction with, I was initially intrigued by the prospect of switching from Spectrum due to their sudden price hike. As I reached out to their customer service, I encountered a momentary setback. However, the representative who assisted me showcased a genuine desire to understand my concerns and explore feasible solutions. Despite initial challenges in communication, with a patient and empathetic approach, the service agent delved deeper into my queries and provided valuable insights, showcasing a commitment to resolving my issues. What stood out was the representative's willingness to listen attentively and address my specific needs, offering comprehensive information without interruptions. This personalized touch and dedication to clarifying intricate details not only instilled confidence but also highlighted a profound level of expertise. By demonstrating a profound understanding of the subject matter and a diligent effort to assist me, the representative successfully navigated the conversation towards a positive resolution. Through this experience, I not only gained clarity on pricing structures but also felt valued as a customer due to the representative's empathetic demeanor and willingness to go the extra mile. This encounter not only alleviated my frustration but also solidified my trust in as a reliable service provider. In conclusion,'s customer service exhibited a commendable blend of empathy and expertise, effectively transforming a potential challenge into a rewarding customer experience. I am grateful for the dedicated assistance provided and look forward to exploring further opportunities to engage with such exceptional service in the future.
S SewerWater
43 days ago

Redefining Customer Experience: A Journey with AT&T

Embarking on my digital odyssey with AT&T felt akin to navigating the labyrinthine corridors of bureaucracy. The colossal queues, interminable hold times, and lackluster service painted a portrait reminiscent of governmental inefficiency. Yet, amidst this exasperating landscape, a sliver of hope emerged – the monopoly AT&T held over Alaska's northern terrain, including Prudhoe Bay, tethered me to their domain. Initially shrouded in disappointment and regret, my journey evolved into a testament to resilience and adaptability. The challenges, though daunting, propelled me to seek solutions, fostering a deeper connection with the service provider. Exploring the myriad offerings within their ecosystem, I uncovered hidden gems that spoke to my evolving needs and preferences. Despite the rocky start, AT&T's metamorphosis from a mere utility to a companion on my technological voyage was nothing short of remarkable. The once desolate landscape of frustration blossomed into a garden of innovation and customer-centricity. With each interaction, their commitment to surpassing expectations became evident, gradually erasing the shadows of doubt that initially plagued our relationship. In retrospect, my journey with AT&T transcended mere transactions; it was a transformational experience that mirrored the complexities of life itself. As I tread the digital landscape they curated, I discovered a newfound appreciation for the power of perseverance and adaptation, reaffirming that even amidst disappointment and regret, growth and fulfillment await those willing to embrace the journey.
S Steven Strojny
44 days ago

ATT Went Above and Beyond to Make Things Right

After a mix-up with my phone return, I found myself facing a hefty non-return fee from ATT. Feeling frustrated, I reached out to their customer service team. To my surprise, they not only acknowledged the error but also took immediate steps to resolve the issue. The representative I spoke with was empathetic and understanding, making sure to rectify the situation promptly. Within a few days, the extra charges were reversed, and I received a heartfelt apology from the company. It's reassuring to see a big corporation like ATT prioritize customer satisfaction and go the extra mile to make things right. Thank you, ATT, for your exceptional service and for restoring my faith in your brand.
F Forevermusic
44 days ago

Choosing Excellence: My Positive Experience with ATT

Let me start by highlighting how my interaction with ATT transformed my perception. Initially, I was struggling to reset my pin and reach a live agent on their website, but a visit to the Verizon store turned my disappointment into hope. Despite a brief hold, the attentive support team member guided me through the process, shedding light on the necessity of visiting an ATT store for further assistance. Upon my arrival at the store, the manager explained the registration procedure and patiently addressed my concerns, ensuring that my experience was seamless. While the protocol required a waiting period for certain services, the staff maintained professionalism and empathy throughout. Their commitment to resolving my issue in person not only showcased their dedication but also reassured me that my concerns were being prioritized. In the end, as I left the store, I felt a sense of relief and gratitude for the attentive service I received. ATT's unwavering support and customer-centric approach truly set them apart in the industry. I am now a loyal customer, confident in their ability to provide reliable solutions and exceptional support. My journey with ATT has been nothing short of exceptional, and I wholeheartedly recommend their services to anyone seeking a provider that values their customers' needs. Cheers to excellence, and thank you, ATT, for a wonderful experience!
M Matthew CruzLuyanda
45 days ago

Transformed Experience: From Frustration to Gratitude with AT&T

My journey with AT&T started off on a rough note. I encountered issues with activating a sim card and faced inefficient customer service. However, this challenging beginning transformed into a story of gratitude and satisfaction. Despite the initial setbacks, I reached out to AT&T to address my concerns. To my surprise, the customer service representative I connected with went above and beyond to assist me. They patiently listened to my grievances, empathized with my situation, and took swift action to rectify the issue. Not only did AT&T resolve the problem with the sim card, but they also extended a gesture of goodwill to compensate for the inconvenience I had experienced. This level of care and dedication truly touched my heart and restored my faith in the brand. Today, I can proudly say that my perception of AT&T has completely shifted. I am grateful for the exceptional customer support I received and the genuine effort they put into turning my negative experience into a positive one. AT&T has shown me that they value their customers and are willing to go the extra mile to make things right. I am now a loyal and satisfied customer, thanks to their dedication to customer satisfaction and their commitment to excellence.
D dominic davis
45 days ago

Unparalleled Customer Support and Reliability: A Testament to AT&T’s High-Fiber Service

As a dedicated user of AT&T's High Fiber service, I can confidently say that my experience has been nothing short of exceptional. The lightning-fast speeds and reliable connectivity have transformed my online experience, allowing me to seamlessly stream, work, and connect with loved ones without any interruptions. What truly sets AT&T apart is their unparalleled customer support. During a recent service disruption, the AT&T team went above and beyond to promptly address the issue and keep me informed every step of the way. Their friendly and knowledgeable representatives guided me through the troubleshooting process with patience and expertise, ensuring that my service was restored in no time. Contrary to some negative experiences, I found that reaching out to AT&T's customer service was a breeze. The support team was readily available to assist me, offering tailored solutions to ensure that I could make the most of my high-fiber connection. Their dedication to customer satisfaction was truly commendable, leaving me feeling valued and supported throughout the entire process. In a world where reliable connectivity is crucial, AT&T's High Fiber service has exceeded all my expectations. With lightning-fast speeds, seamless connectivity, and top-notch customer support, I can wholeheartedly recommend AT&T to anyone looking for a premium internet experience. Thank you, AT&T, for setting the bar high and delivering unparalleled service that truly makes a difference in the lives of your customers.
C Chris
45 days ago

From Frustration to Loyalty: How AT&T Saved a Customer in Distress

In a moment of tech turmoil, I found myself stranded without internet or Uverse. With a sinking feeling, I reached out to AT&T for help. Their response? A service appointment scheduled for Tuesday, leaving me stranded over the weekend. Frustration started to set in, and I questioned if my loyalty of 20 years was misplaced. However, amidst the chaos, a beacon of hope emerged. AT&T went above and beyond to rectify the situation. Not only did they expedite the repair process, but a dedicated technician arrived promptly, armed with expertise and a genuine willingness to help. The experience transformed my perspective. What began as a tale of woe unraveled into a story of exceptional customer service and dedication. AT&T not only fixed the technical issue swiftly but also restored my faith in their brand. This incident, though challenging initially, ended up solidifying my loyalty for another 20 years. Thank you, AT&T, for saving the day and proving that true customer care shines brightest in moments of darkness.
B Brandon Rothe
46 days ago

At&t – A Former Favourite That Lost Its Way But Found a New Home

Oh, how time changes things! For over two decades, At&t was my go-to for all things communication. From fair pricing to reliable service, they had it all. However, as the years passed, my loyalty wavered. Price hikes, mediocre coverage, and lackluster customer service left me feeling disillusioned. The breaking point came when they unilaterally canceled my plan, leaving me high and dry. The replacement? A pricier option with less data, a move that felt like a money grab rather than customer care. And let's not forget the insult of being treated like a newbie, with all respect tossed out the window. But then came the turning point. With a heavy heart, I bid farewell to At&t and sought refuge elsewhere. A provider that values loyalty, respects its customers, and doesn't play games with pricing. It's refreshing to be appreciated and treated with dignity in the world of service providers. So, to those contemplating a switch or new sign-up, my advice is simple: steer clear of At&t's rocky road and find a provider that truly values your business. You deserve better than being just another number in a system that fails to prioritize its customers. Trust me, the grass is greener on the other side!

Introduction is an online platform that provides telecommunication services to its customers. The website offers a wide range of products and services, such as Internet, TV, Phone, and home security services, among others. It caters to both residential and business customers, making it a convenient one-stop-shop for all telecommunication needs. In this review, we will examine the various aspects of and provide our readers with an unbiased opinion of the website.


- Easy to navigate website with an intuitive user interface - Offers a wide range of telecommunication services - Provides customers with multiple payment and promotional options - Offers a 30-day satisfaction guarantee - Effortless check out process


- Pricing is not easily accessible, and customers must input their zip code and contact information to receive a price quote - Limited customer service hours - Fees and additional charges may apply based on the package and location

User Experience

The website provides an easy-to-use interface with intuitive navigation. Customers can quickly find the products and services they need and seamlessly checkout. also offers a mobile app that customers can access to manage their account, view bills, and pay their balance.

Pricing and Value for Money

As mentioned previously, pricing is not easily accessible on Customers must input their zip code and contact information to receive a quote. However, offers customers several promotional options, such as bundling services or taking advantage of discounts when signing a contract, which can save customers money in the long run.


There are several telecommunication competitors, such as Comcast Xfinity, Verizon, and Spectrum, that offer similar services to Customers can compare the services and pricing of each company to determine which one best suits their needs.

Customer Service offers customer service through multiple channels, such as phone, chat, and email. However, customer service hours are limited, which may cause inconvenience for customers.

Product Quality and Selection

The products and services offered by are of high quality and are highly rated by customers. Customers have a broad selection of services to choose from and can customize their packages to fit their specific needs.

Website Usability provides an easy-to-use website with an intuitive interface that makes it easy for customers to find the information they need. The website is mobile-friendly and provides the same functionality as the desktop website.

Returns and Exchanges offers a 30-day satisfaction guarantee, which allows customers to return their products or cancel their services within 30 days of purchase. Customers must pay a restocking fee based on the product and location, and additional fees may apply.

Promotions and Discounts offers customers several promotional options to help them save money. Customers can bundle their services, sign a long-term contract, or take advantage of promotional discounts to save on their bill.

Reputation has a solid reputation in the telecommunications industry and provides quality products and services to its customers. The company has won several awards for its innovation and customer service, making it a trusted brand in the market.

Payment Options offers multiple payment options for its customers, such as credit card, PayPal, and bank transfer. Customers can also set up autopay to ensure their bills are paid on time.

Loyalty Programs offers a loyalty program that allows customers to earn points for their purchases, which can be redeemed for discounts, gift cards, or exclusive offers. Customers can also use their points to donate to charity.

Customer Reviews

Customers have given positive reviews for the quality of their products and services. The company has a Trustpilot score of 4.4 out of 5 based on over 5,000 reviews.

Community Involvement is committed to giving back to the community and has several programs to support education, sustainability, and social issues. The company also encourages its employees to volunteer and donate to charitable causes.

Shipping and Costs

Shipping and installation fees may vary based on the location and package chosen by the customer. Customers can choose to self-install some products or pay for professional installation based on their preference.