Introduction

ATT.com is an online platform that provides telecommunication services to its customers. The website offers a wide range of products and services, such as Internet, TV, Phone, and home security services, among others. It caters to both residential and business customers, making it a convenient one-stop-shop for all telecommunication needs. In this review, we will examine the various aspects of att.com and provide our readers with an unbiased opinion of the website.

Pros

- Easy to navigate website with an intuitive user interface - Offers a wide range of telecommunication services - Provides customers with multiple payment and promotional options - Offers a 30-day satisfaction guarantee - Effortless check out process

Cons

- Pricing is not easily accessible, and customers must input their zip code and contact information to receive a price quote - Limited customer service hours - Fees and additional charges may apply based on the package and location

User Experience

The att.com website provides an easy-to-use interface with intuitive navigation. Customers can quickly find the products and services they need and seamlessly checkout. ATT.com also offers a mobile app that customers can access to manage their account, view bills, and pay their balance.

Pricing and Value for Money

As mentioned previously, pricing is not easily accessible on att.com. Customers must input their zip code and contact information to receive a quote. However, att.com offers customers several promotional options, such as bundling services or taking advantage of discounts when signing a contract, which can save customers money in the long run.

Alternatives

There are several telecommunication competitors, such as Comcast Xfinity, Verizon, and Spectrum, that offer similar services to att.com. Customers can compare the services and pricing of each company to determine which one best suits their needs.

Customer Service

ATT.com offers customer service through multiple channels, such as phone, chat, and email. However, customer service hours are limited, which may cause inconvenience for customers.

Product Quality and Selection

The products and services offered by ATT.com are of high quality and are highly rated by customers. Customers have a broad selection of services to choose from and can customize their packages to fit their specific needs.

Website Usability

ATT.com provides an easy-to-use website with an intuitive interface that makes it easy for customers to find the information they need. The website is mobile-friendly and provides the same functionality as the desktop website.

Returns and Exchanges

ATT.com offers a 30-day satisfaction guarantee, which allows customers to return their products or cancel their services within 30 days of purchase. Customers must pay a restocking fee based on the product and location, and additional fees may apply.

Promotions and Discounts

ATT.com offers customers several promotional options to help them save money. Customers can bundle their services, sign a long-term contract, or take advantage of promotional discounts to save on their bill.

Reputation

ATT.com has a solid reputation in the telecommunications industry and provides quality products and services to its customers. The company has won several awards for its innovation and customer service, making it a trusted brand in the market.

Payment Options

ATT.com offers multiple payment options for its customers, such as credit card, PayPal, and bank transfer. Customers can also set up autopay to ensure their bills are paid on time.

Loyalty Programs

ATT.com offers a loyalty program that allows customers to earn points for their purchases, which can be redeemed for discounts, gift cards, or exclusive offers. Customers can also use their points to donate to charity.

Customer Reviews

Customers have given ATT.com positive reviews for the quality of their products and services. The company has a Trustpilot score of 4.4 out of 5 based on over 5,000 reviews.

Community Involvement

ATT.com is committed to giving back to the community and has several programs to support education, sustainability, and social issues. The company also encourages its employees to volunteer and donate to charitable causes.

Shipping and Costs

Shipping and installation fees may vary based on the location and package chosen by the customer. Customers can choose to self-install some products or pay for professional installation based on their preference.

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Hi there! My name is Tanya Djavadzadeh and I am a Senior News Reporter at Askmeoffers.com, a Social Media Strategist, and a Photographer. With my skills in content creation and structured strategy, I help...

Att Recent User Reviews

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Reviewer Name: Thomas Francis

Review Submission Date: 21-05-2019

Review Title: My encounter with this company was extremely frustrating
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Review Description: This company's conduct was highly unprofessional and disappointing. Their deceitful behavior and lack of transparency led me to an exasperating experience. Additionally, their customer service was abysmal, undoubtedly the worst I have experienced. Unfortunately, my elderly father-in-law was the one utilizing their services, and he had been without phone and internet for four days. The company failed to resolve his issues and provide him with the necessary services. As a result, we had no choice but to cancel his service today. Overall, this company's performance was inadequate and unacceptable. Their inability to offer adequate support and service to their customers is pitiful and shameful.

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Reviewer Name: Michael

Review Submission Date: 21-05-2019

Review Title: Similarities between AT&T and Verizon
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Review Description:

AT&T and Verizon have a lot in common when it comes to customer service and pricing. Both companies have a reputation for ripping off customers and providing disappointing run-around customer service. They appear to be solely focused on getting more money from their customers, rather than providing good service. It's almost as if they don't realize that customers are the driving force behind their sales.

Even when seeking a quote from AT&T, it can take hours to get an answer with various hidden costs and fees, leaving customers feeling robbed. While T-Mobile may have inconsistent service, at least their pricing and services are transparent and straightforward, without the games that seem to be played by AT&T and Verizon.

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Reviewer Name: Solid Trades

Review Submission Date: 21-05-2019

Review Title: Unsatisfactory Customer Service Experience
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Review Description: My experience with the customer service team was extremely unpleasant. I had a phone issue that I wanted to resolve, but they were unable to assist me. They transferred me to 17 different people, and each time, I was passed on to someone else who assured me that they would be able to help. Unfortunately, this was not the case, and my phone call ended up lasting for four hours, with no resolution. Finally, the last person I spoke to said they would get back to me within 48 hours, but I never received any follow-up from them. Due to the lack of assistance, I decided to switch to another carrier, which was a complete nightmare.

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Reviewer Name: scott slencig

Review Submission Date: 21-05-2019

Review Title: Unacceptable
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Review Description: This situation is completely unacceptable. I took care of the cockroach infestation last week.

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Reviewer Name: Sam

Review Submission Date: 21-05-2019

Review Title: Deceiving First Responders with Discounts
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Review Description: The newest scam targeting first responders is offering discounts that end up costing more in the long run. Here's what you need to be aware of: 1. The discount they offer may seem appealing, but it often leads to paying more money overall. 2. They advertise the Apple Watch as free, but it's actually not. You will be charged monthly installments, along with an extra line for the watch. Unfortunately, they don't disclose this information upfront. 3. Your family bill may stay the same despite the supposed 25% discount. As a result, AT&T will make an extra $40 a month from you. Don't fall for this shameful attempt to deceive and scam innocent first responders.

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Reviewer Name: Kevin Schroeder

Review Submission Date: 21-05-2019

Review Title: Their Customer Service Struggles
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Review Description: It can be a frustrating experience dealing with their customer service, as you may encounter both knowledgeable and clueless representatives, with wait times always being a possibility.

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Reviewer Name: Susan Woodburn

Review Submission Date: 21-05-2019

Review Title: The AT&T salesperson provided false information.
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Reviewer Name: Tina Jacob

Review Submission Date: 21-05-2019

Review Title: AT&T Deceives Customers Even With Written Promises
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Review Description:

Recently, I contacted AT&T to replace my phone. I have been a loyal customer for almost 27 years since 1995. During the call, the representative assured me that I wouldn't have to pay the 30-dollar upgrade fee and that it would be waived. To my surprise, I received a receipt stating that the upgrade fee charge was zero.

However, when I received my bill, I saw that the 30-dollar upgrade fee had been charged. It's appalling that AT&T put their promise in writing only to go ahead and deceive me. It's a complete rip off! I can't believe that such a company can't honor its promises and just wants to take advantage of its customers.

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Reviewer Name: Hans Kuss

Review Submission Date: 21-05-2019

Review Title: A Week of Frustrating Phone Calls, and Still No Service from AT&T
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Review Description: It's been seven long days and I'm still without service. Despite my countless calls to AT&T, opening new tickets, and being repeatedly told that a technician will contact me, I have yet to receive any resolution. Frankly, AT&T has been a disappointment and I wish there was a rating lower than 1 that I could give.

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Reviewer Name: David

Review Submission Date: 21-05-2019

Review Title: AT&T: An Example of Corporate Empathy Lacking
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Review Description:

AT&T is a large corporation that epitomizes a lack of empathy for its customers. Whether interacting within one of their stores or via phone, the process for accessing accounts is made difficult, fees are difficult to locate, and employees are incapable of fixing issues without a prolonged approval process. Their service operates, yet their customer service leaves much to be desired.

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