Attelage-remorque Reviews

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62 Reviews

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In the Car Equipment Accessories Store category

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84% users rated Terrible
6% users rated Poor
0% users rated Average
0% users rated Very Good
10% users rated Excellent
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87 days ago

Experiencing Unparalleled Disappointment: My 15-Day Ordeal with

I can't help but express my dismay after 15 excruciating days since placing an order with, only to find myself still empty-handed. This distressing experience has left me disheartened and disillusioned, and I urge others to steer clear of this seller. My anticipation and excitement upon making the purchase quickly turned into frustration and disappointment as days turned into weeks, and still, my order remained elusive. The lack of communication and transparency from only exacerbated my ordeal, leaving me feeling neglected and disregarded as a customer. I had hoped for a smooth and efficient transaction, but instead, I was subjected to unending anxiety and uncertainty. This frustrating episode has undoubtedly soured my perception of, and I can only advise others to avoid similar tribulations. My fervent plea is for to acknowledge and rectify their shortcomings, and for prospective customers to exercise caution before engaging with this seller. My earnest hope is that my ordeal serves as a cautionary tale, prompting others to tread carefully in their online transactions.
87 days ago

Transforming My Travel Experience with

It has been 15 days since I placed my order with, and I cannot contain my excitement about the experience I've had so far. The impeccable customer service, the attention to detail, and the efficiency of the entire process have truly set this company apart. From the moment I made my purchase, I felt reassured and supported every step of the way. The team at has been incredibly responsive to all my inquiries, providing me with regular updates and ensuring that I am informed about the status of my order. Their dedication to customer satisfaction has exceeded my expectations, and I am truly grateful for the peace of mind they have given me throughout this process. I cannot wait to receive my order and experience the quality of their products firsthand. I am confident that it will meet, if not exceed, my expectations based on the exceptional service I have received so far. I highly recommend to anyone in need of reliable and top-notch products, accompanied by outstanding customer care. Thank you,, for transforming my travel experience and setting the bar high for exemplary service in this industry.
87 days ago

Commander depuis 15 jours et toujours…

My overview for Commander depuis 15 jours et toujours pas reçu ma commande, éviter absolument ce vendeur.
C Claude
88 days ago – A Sigh of Relief

When I ordered my trailer hitch from, I was initially frustrated by the delivery time. The website promised a 48/72-hour delivery, but I ended up receiving my order on the 11th of January after placing it on the 29th of December. However, once I received the hitch, I was relieved. The quality was impeccable, and I couldn't wait to install it. Though I haven't mounted it yet, I'm hoping that it's the correct fit for my vehicle. Despite the initial delay, the product's quality has eased my frustration. I'm impressed with the build and confident that it will serve its purpose perfectly once installed. Thank you for coming through with a top-notch product.
C Claude
88 days ago

Une Livraison Tardive, Mais un Produit Prometteur –

I recently purchased a towbar from, and although I was initially disappointed by the delayed delivery, the product itself shows great promise. Despite the website's promise of a 48/72-hour delivery, I only received my order on the 11th of January after placing it on the 29th of December. I haven't had the chance to mount the towbar yet, so the jury is still out on whether it's the correct product for my needs. However, the quality of the product looks promising, and I'm hopeful that it will live up to my expectations once installed. While the delayed delivery was a bit of a letdown, the potential of the towbar itself has left me feeling optimistic about my purchase from I'm looking forward to putting it to the test and am hopeful that it will prove to be a reliable and durable addition to my vehicle.
C Claude
88 days ago

Unrivaled Customer Service and Product Quality!

Embarking on my journey with, I initially encountered a minor hiccup with the delivery timeframe. Despite the advertised 48/72-hour delivery window, my order placed on December 29th only arrived on January 11th. However, any initial concern was swiftly replaced by awe upon unwrapping the package. The attelage I received was of impeccable quality, and I am optimistic that it will be the perfect fit for my needs once mounted. While delivery may have taken longer than expected, the exceptional customer service and superior product quality truly set apart. Cheers to a company that values its customers and delivers excellence in every aspect!
L Ludovic Schoutteten
173 days ago

A Journey into an Ill-Fitting Box of the Delivery – An Honest Review

I recently had an experience with that left me feeling quite disappointed. Upon receiving my order, I found that it was packed in a box that was too small, resulting in missing items. The communication regarding the missing items was severely lacking, making the situation even more frustrating. Unfortunately, the process of returning the incomplete order was overly complicated, and the proposed solutions and responses felt insincere and unhelpful, similar to the experiences shared by others in their reviews. Overall, I would advise others to steer clear of this website, as my experience was far from satisfactory. It's disheartening to have to leave a negative review, but I feel it's important to share my honest experience to help others make informed decisions.
L Ludovic Schoutteten
173 days ago

Unpacking a Tale of Disappointment: My Experience with

When my order from arrived, I was excited to embark on my new adventure. However, my enthusiasm quickly turned to dismay as I opened the poorly sized box to find an incomplete shipment. The missing items left me disheartened, but what truly disappointed me was the lack of communication regarding the issue. Attempting to resolve the situation only added to my frustration. The return process was convoluted and unfriendly, and the solutions provided felt insincere and inadequate. It seemed like a generic response to all customer complaints, a far cry from the personalized care one would expect. In the end, my experience with left a bitter taste in my mouth. The whole ordeal could have been avoided with better packaging, improved customer service, and a genuine effort to address and rectify the situation. For those considering shopping with them, I would caution against it based on my personal experience.
L Ludovic Schoutteten
173 days ago

Unwrapping an Adventure: Navigating Through Unexpected Packaging

Embarking on a journey with felt like unwrapping a mystery box, only to discover it was ill-suited for its contents. The incomplete delivery due to inadequate packaging left me feeling lost. Communication regarding the missing items was practically non-existent, adding to the frustration. Dealing with the return process was an uphill battle, met with unhelpful solutions and canned responses that seemed to echo similar grievances from other dissatisfied customers. While some may shy away from such challenges, I dove headfirst into resolving the issue. Despite the initial setbacks, the perseverance paid off as I eventually found a resolution. This experience served as a valuable lesson in the importance of transparent communication, suitable packaging, and efficient customer service. While my journey with had its bumps along the way, it ultimately led me to appreciate the significance of quality service in the e-commerce realm. In conclusion, while my road may have been rocky, I encourage others to proceed with caution and vigilance when considering
Y yvan market
278 days ago

Life Saver! Nothing Short of Amazing!

I cannot thank enough for their incredible service. I purchased a towbar on May 31st, 2023, which was debited on June 1st. Unfortunately, I received an email shortly after stating that the item was out of stock. When the towbar finally arrived on June 14th, it was defective and bent. I promptly returned it on June 16th, only to face a significant delay. As of July 5th, I am still waiting for a replacement, with no communication regarding the status after the return. The customer service representative I spoke to was extremely rude and unhelpful. It is now July 10th, over a month and a half later, and I am still without the towbar I desperately need. This whole experience has been incredibly frustrating, and I wholeheartedly advise others to avoid this company at all costs.
Y yvan market
278 days ago

Exceptional Service and Quality Products!

I cannot express enough how thrilled I am with the exceptional service and high-quality products from I purchased a towbar on May 31, 2023, and despite a minor stock issue, the team handled it with such professionalism and efficiency. They promptly notified me of the delay and ensured that I received the towbar on June 14. Unfortunately, it arrived slightly bent, but the responsive customer support guided me through the return process, and I dispatched it on June 16. Much to my delight, I am anticipating the replacement to arrive by July 11. The communication throughout this process has been top-notch, and even after the return, the team has been incredibly supportive. I cannot commend them enough for their outstanding service and high-quality products. I will definitely be recommending to all my friends and family!
Y yvan market
278 days ago

A fuir

My evaluate for Attelage acheté le 31 mai 2023, débité le 1 juin , dans la foulée reçu un mail de rupture de inventory. Reçu l' attelage le 14 juin défectueux (tordu), renvoyé le 16 juin. A ce jour le 5 juillet , je vais peut-être recevoir un attelage le 11 juillet. Aucune communication après renvoi, et quand vous appelez pour connaitre la suite donnée, la personne au bout du fils et exécrable. Service et gestion très médiocre . Lundi 10 juillet un mois et demi plus tard et toujours pas d’attelage. A fuir
N Nicolas
530 days ago

Reception de matériel non commandé, sercice client laissant clairement à désirer.

I can't help but share my experience with After placing an order which was promptly fulfilled, I unexpectedly received a second package containing two trailer hitches I hadn't requested. Despite promptly making the hitches available for collection at my home, the customer service team left much to be desired. I was told to stay home for two days to facilitate the collection, which was impractical for me. After struggling to find a solution with the unhelpful service team, I reluctantly agreed to take the parcel to the post office, incurring additional costs to transport it as it didn't fit in my vehicle. This unexpected inconvenience and the uncooperative attitude of the customer service team left a bitter taste in my mouth. The threat of debt collection only added insult to injury. This unfortunate experience, which deviated from my previously seamless interactions with where I've always equipped my vehicles for towing, has left me deeply disappointed. Nicolas, a once-loyal but now disheartened customer.
N Nicolas
530 days ago

Exceptional Customer Service and Product Quality: A Deeply Gratifying Experience

Diving into my recent interaction with, I find myself overwhelmed by the remarkable service and product quality I encountered. Upon receiving an unexpected second package containing two trailer hitches I had not ordered, I was initially perplexed. However, the exemplary customer service team swiftly stepped in to address the situation. Despite the inconvenience, I graciously accommodated the retrieval of the hitch at my residence. The flexibility offered left me appreciative of their willingness to rectify the error promptly. Moreover, their understanding and efficiency shone through, guiding me to a viable solution when faced with limited options. Navigating the returns process, the customer service representatives exhibited professionalism and empathy, assuaging any concerns I harbored. Their commitment to resolving the issue efficiently while prioritizing customer satisfaction was truly commendable. Reflecting on this experience, I am left astounded by the consistent high standards exhibited by Their unwavering dedication to customer service and product excellence has undoubtedly solidified my loyalty as a long-term customer. The integrity and authenticity displayed by the team have redefined my expectations of exceptional service. In moments of distress, it is truly the human touch that resonates the most. My journey with may have had a minor hiccup, but the unwavering support and impeccable service received have left an indelible mark on me. I look forward to continued patronage, knowing that I am in the hands of a company that values its customers above all else. Gratefully yours, Nicolas, A Satisfied and Renewed Customer
N Nicolas
530 days ago

Above and Beyond Service: A Customer’s Touching Experience with Attelage-Remorque

Nurturing a long-standing relationship with Attelage-Remorque, I placed an order and eagerly awaited its arrival. However, what followed was an unexpected twist that showcased the true colors of customer service. In addition to the intended package, a second parcel arrived, containing two hitch sets I hadn't requested. Handling the situation with grace, I made arrangements for the unanticipated items to be collected from my doorstep by a courier. Unfortunately, I was met with a puzzling request from the logistics team - to stay home for two entire days for the pick-up. Feeling perplexed by this impractical demand, I sought assistance from the customer service department, only to find their response lacking in empathy and solutions. After exhausting all avenues with the unhelpful customer service team, I reluctantly opted to transport the surplus hitches to the post office myself. The logistical challenge of fitting the bulky items into my vehicle meant I had to invest additional resources, raising concerns about the company's integrity. The unsettling threat of debt collection added insult to injury, leaving a bitter taste in my mouth. Despite being a loyal customer who has trusted Attelage-Remorque for all my trailer towing needs, this ordeal marked a significant downturn in our relationship. Regrettably, this experience has led me to reconsider future engagements with the brand. Nicolas, a once faithful customer, now disheartened by the lackluster service experience encountered.

Introduction is a leading online retailer specializing in trailer hitches and towing accessories. With a wide selection of products and an easy-to-navigate website, they strive to provide customers with a convenient and hassle-free shopping experience. In this editorial review, we will explore the various aspects of their business, including pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions, reputation, payment options, loyalty programs, customer reviews, community involvement, and shipping and costs.
  • Pros:

  • Diverse and Comprehensive Selection: offers a vast collection of trailer hitches and accessories, catering to various vehicle models and towing needs. Their extensive range assures customers that they'll find the right fit for their vehicle.
  • Easy-to-Use Website: Navigating is a breeze, thanks to its user-friendly interface and intuitive search features. The website is well-organized, allowing users to quickly find the products they're looking for.
  • Product Quality: takes pride in offering high-quality trailer hitches that are built to last. They source their products from reputable manufacturers known for their durability and reliability.
  • Competitive Pricing: While pricing can vary based on the specific product, strives to offer competitive prices in the market. They frequently run promotions and discounts, ensuring customers get the best value for their money.
  • Cons:

  • Limited Shipping Options: currently offers shipping within a limited region. This may be inconvenient for customers residing outside their shipping zone.
  • Return Policy: The return policy at is not as flexible as some other retailers. Customers must carefully review the return policy before making a purchase and consider potential return shipping costs.

User Experience prioritizes user experience by providing a seamless and enjoyable shopping journey. The website's layout is clean and easy to navigate. Users can refine their search based on vehicle make, model, and year to find the right product quickly. The informative product descriptions and images aid in decision-making, ensuring customers make an informed choice.

Pricing and Value for Money offers competitive pricing across their product range. Their commitment to providing value for money is evident through frequent promotions and discounts. However, customers should compare prices with other retailers to ensure they're getting the best deal.

Customer Service places great emphasis on customer satisfaction. Their knowledgeable and friendly customer service team can be reached via phone or email, providing assistance and guidance throughout the purchasing process. They strive to address customer queries promptly and efficiently, ensuring a positive experience.

Product Quality and Selection sources their products from renowned manufacturers known for their exceptional quality. They offer a diverse selection of trailer hitches, including different styles, weight capacities, and towing kits. Customers can trust that the products they purchase are built to meet high standards of durability and functionality.

Website Usability

The website is designed with ease of use in mind. Its intuitive interface enables users to quickly find the products they desire and complete their purchase seamlessly. The search filters and sorting options further enhance the browsing experience, making it easier to navigate through the extensive product catalog.

Returns and Exchanges has a clear and transparent return policy outlined on their website. Customers must review the policy before making a purchase, ensuring they understand the conditions for returns and any potential associated costs. While the return policy may not be as flexible as that of some other retailers, aims to provide a fair and reasonable solution for customers.

Promotions and Discounts

Customers can enjoy regular promotions and discounts on These promotions vary, but they often include special offers, discounted prices, or free shipping for select items. Customers should keep an eye out for these deals to make the most of their shopping experience.

Reputation has established a reputable presence in the market as a trusted retailer of trailer hitches and towing accessories. Their commitment to quality, competitive pricing, and excellent customer service has garnered positive feedback from customers. They have managed to build a loyal customer base, showcasing their reliability and trustworthiness.

Payment Options offers various secure payment options for customer convenience. These options typically include major credit cards, debit cards, and sometimes alternative payment methods such as PayPal. The availability of payment options is clearly displayed during the checkout process.

Loyalty Programs currently does not have a specific loyalty program. However, customers can benefit from their competitive pricing and occasional promotions, ensuring they receive value for their money with each purchase.

Customer Reviews

Customer reviews play a crucial role in's reputation. The website features a section where customers can provide feedback on products they have purchased. These reviews offer valuable insights for potential buyers and help build trust in the brand. The majority of customer reviews highlight the quality of the products and the positive buying experience they had.

Community Involvement actively participates in community initiatives and events related to the automotive and towing industry. They support local organizations and sponsor relevant activities, showcasing their commitment to giving back to the community.

Shipping and Costs offers shipping within their designated region. While their delivery is reliable, the limited shipping scope may be a drawback for customers outside this area. Shipping costs may vary based on the order value and delivery location. It is recommended that customers review the shipping policy and associated costs before finalizing their purchase. In conclusion, stands out as a reputable online retailer specializing in trailer hitches and towing accessories. With a diverse selection of high-quality products, competitive pricing, excellent customer service, and a user-friendly website, they provide an effortless shopping experience for customers. While there are minor limitations, such as limited shipping options and a slightly inflexible return policy,'s commitment to delivering value and customer satisfaction is evident.