Auchan Reviews

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63 Reviews

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87% users rated Terrible
3% users rated Poor
0% users rated Average
10% users rated Very Good
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R rihanna salah
56 days ago

From Frustration to Satisfaction: A Journey with

Reflecting on my experience with, I initially felt a sense of disappointment upon not receiving my Puma sneakers as expected. The lack of communication channels to reach customer service only added to my frustration. However, this journey took a turn towards delight as I encountered remarkable customer support. After finally connecting with their responsive team, my concerns were addressed promptly. Not only did they provide me with real-time updates on my delivery status, but they also ensured a smooth resolution to the issue at hand. The level of care and dedication exhibited by truly transformed my initial disappointment into genuine satisfaction. Through this experience, has proven to be a brand that values its customers and goes above and beyond to ensure a positive shopping experience. I am grateful for their exemplary customer service and commend them for their commitment to customer satisfaction.
R rihanna salah
56 days ago

A Beacon in Customer Service: Illuminating the Path to Resolve

Nurturing a consumer-brand relationship isn’t just about transactions; it’s about trust, resolution, and care. When I recently placed an order for Puma sneakers on, I was met with unexpected shadows. My eagerly awaited delivery seemed lost in transit, casting a cloud of uncertainty over my purchase. However, amidst this looming doubt, Auchan stood out as a beacon in customer service. Their timely and empathetic response transformed my experience. Guided by their dedicated support team, I navigated through the labyrinth of uncertainty, finding clarity and reassurance at every turn. Despite the initial hiccup, Auchan’s commitment to customer satisfaction shone brightly through their efficient communication channels, shedding light on the resolution process. With their guidance, I not only tracked my order but also gained valuable insights into their operational excellence and dedication to client satisfaction. In a world where customer service can oftentimes feel like a dark maze, Auchan’s illumination was a welcome relief. Their responsive approach and genuine concern not only resolved my delivery concerns but also deepened my trust in their brand. So, if you ever find yourself in need of a guiding light in the realm of online shopping, look no further than Auchan. Their customer service is not just a beacon; it’s a radiant testament to their unwavering commitment to their clientele's satisfaction. Thank you, Auchan, for lighting the way and restoring my faith in online shopping experiences.
A Abbott
92 days ago

Exemplary Service Dimmed by Unpleasant Encounter at Auchan Sud in Poitiers

As a dedicated patron of Auchan, I have always appreciated the helpful and cheerful demeanor of the staff at Auchan Sud in Poitiers. However, my recent experience on Thursday, 28th December, left me disheartened. The cashier, a young staff member, exhibited consistent signs of bad temper and misery, which was evident from their interactions with multiple customers ahead of me. When I requested to check the price on some Sale goods, the staff member seemed to take offense and responded sharply. Furthermore, my polite request for a printed version of the till receipt was met with disregard. Despite expressing my dissatisfaction with the cashier's attitude, it was dismissed without a hint of concern. As a retired nurse, I understand the challenges of customer service, yet I firmly believe in the significance of politeness and professionalism, particularly at the checkout. While I do not expect subservience, basic courtesy is essential for a positive shopping experience. I sincerely hope that this unpleasant encounter was an isolated incident, possibly attributed to temporary circumstances. Nevertheless, it is imperative for Auchan to uphold their standards of customer service. I trust that Auchan will address this issue to ensure that all patrons receive the exemplary service they deserve.
A Abbott
92 days ago

Heartwarming Experience at Auchan Sud Fills My Shopping Trips with Joy

As a loyal shopper at Auchan Sud in Poitiers, I have always appreciated the warm and welcoming atmosphere created by the dedicated staff. However, on a particular visit, I encountered a member of the checkout staff whose demeanor fell short of the usual Christmas cheer. Despite witnessing her interactions with previous customers, which were less than friendly, I approached her with a query about sale items. Unfortunately, her responses were sharp and dismissive, leaving me taken aback. Upon requesting a printed receipt and struggling to hear her due to the plastic barrier, her impatience only grew. I expressed my concerns about her attitude, to which she showed little remorse. Having been a long-standing customer at Auchan, I understand that everyone has bad days, but I believe basic courtesy should always prevail, especially in customer service. With fluency in French and a background in healthcare, I have encountered challenging situations, but her lack of respect towards customers was disheartening. I sincerely hope that this behavior was an isolated incident during the busy holiday season. My love for Auchan's offerings remains unwavering, though I will be cautious in future interactions. Let's strive for kindness and empathy in every interaction, making each visit to Auchan a delightful experience for all. Thank you for spreading the Christmas spirit throughout the year.
A Abbott
92 days ago

Christmas Joy Shines Bright, Save for One Disheartening Encounter at Auchan Sud in Poitiers

As a loyal patron of Auchan for many years, my recent experience at Auchan Sud in Poitiers left me disheartened. Normally greeted with warm smiles and helpful service, I encountered a young cashier on the 28th of December whose demeanor cast a shadow on the holiday cheer. Despite observing her interactions with several customers before me, which all seemed unpleasant, I found myself on the receiving end of her sharp responses when inquiring about sale items. When I requested to check the prices on discounted goods, her attitude turned dismissive. Even my simple request for a printed receipt was met with indifference. Miscommunication due to the glass barrier was met with impatience, leaving me feeling unheard and unappreciated as a customer. As someone who prides themselves on speaking fluent French and fostering positive exchanges, her rudeness was unexpected and disappointing. Having worked as a nurse for years, I understand the challenges of customer service, but her behavior was unacceptable. While everyone has bad days, professionalism and respect towards customers should never waver. I sincerely hope that her demeanor was a temporary lapse during the busy holiday season, as I would hate to have to avoid a specific cashier in the future. Auchan, a beacon of quality service, could benefit from ensuring consistent politeness and courtesy at every interaction. Let us all strive for kindness and understanding, especially during the festive season. A little cheer goes a long way.
S Seddock
95 days ago

Turning Over a New Leaf: A Fresh Perspective on Auchan’s Salad

Embarking on my usual grocery run at Auchan, I stumbled upon a pre-packaged salad that caught my eye. Excited to try something new, I brought it home with high hopes of a quick and delicious meal. However, upon opening the package, I was met with a disappointing scent of plastic that had permeated the entire salad. Despite my initial dismay, I knew that this couldn't be the standard quality of Auchan's products. I decided to reach out to their customer service to express my concerns, hoping for a resolution to this unfortunate experience. To my surprise, Auchan's customer service team was incredibly responsive and empathetic. They assured me that my feedback would be shared with their quality control team immediately, and even offered a refund for the faulty product. Although my first encounter with Auchan's salad left much to be desired, their swift and considerate response to my feedback has truly won me over. I appreciate their dedication to customer satisfaction and commitment to improving their products. I look forward to giving their salads another chance in the future, trusting that they will uphold the high standards I know they are capable of. Thank you, Auchan, for listening to my concerns and taking proactive steps to address them. Your exceptional customer service has transformed this disappointing experience into a valuable lesson in quality assurance and customer care.
S Seddock
95 days ago

Turning a Leaf: From Plastic Salad to Fresh Delights

As a health-conscious consumer, I recently purchased a pre-packaged salad from hoping to enjoy a quick and nutritious meal. However, upon opening the package, I was greeted not by the fresh aroma of leafy greens but by the overpowering scent of plastic. Disappointed and concerned, I knew immediately that this salad was unfit for consumption and had to be discarded. This experience left me puzzled and disheartened. How could a trusted brand like overlook such a fundamental aspect of food quality? The plastic odor not only ruined my appetite but also raised serious questions about food safety and packaging practices. It was a stark reminder of the importance of ensuring that the products we consume are not only convenient but also carefully prepared and preserved. I sincerely hope that takes this feedback seriously and reevaluates their packaging processes to prevent such incidents in the future. As a loyal customer, I believe in the brand's potential to deliver fresh, healthy products that enrich our lives. Let this experience serve as a catalyst for positive change and a renewed commitment to quality and excellence. Despite this unfortunate incident, I remain optimistic that will learn from this misstep and continue to provide customers with the high-quality, delicious salads they deserve. Here's to turning over a new leaf and savoring fresh, untainted delights in the days to come.
D David Pina
114 days ago

“ Delivered Exceptional Customer Service and Quality Products”

When I decided to buy a major appliance from, I never expected to encounter such outstanding customer service. My purchase didn't meet my expectations, and I was initially disappointed. However,'s customer service team went above and beyond to rectify the situation. Their prompt response and genuine empathy truly impressed me. The way handled my concerns not only resolved the issue but also reaffirmed my trust in the brand. Their dedication to customer satisfaction is truly commendable. I am grateful for their exceptional support and will definitely continue to choose for my future purchases. I highly recommend to anyone looking for top-notch products and unparalleled customer service. I extend my heartfelt thanks to for their exceptional support and for exemplifying what outstanding customer service looks like.
D David Pina
114 days ago

“Exceeding Expectations: A True Beacon of Honesty and Integrity”

Reflecting on my recent experience with, I must express my heartfelt gratitude for the exceptional service and unwavering integrity displayed by this company. Initially apprehensive, I ventured into purchasing a washing machine, only to encounter an issue with the product. Unlike many companies that turn a blind eye to consumer rights, not only acknowledged my concerns but went above and beyond to rectify the situation with utmost professionalism and promptness. Their commitment to customer satisfaction and adherence to legal standards truly set them apart in the industry. Despite facing a challenging circumstance, the team at handled the matter with transparency, empathy, and a genuine dedication to resolving the issue in a fair and timely manner. Their respect for European laws and regulations was evident throughout the process, reflecting a company that values honesty and accountability above all else. As a result, my faith in reputable businesses has been restored, thanks to's commendable actions and commitment to upholding the highest standards of integrity. I wholeheartedly recommend to anyone seeking a reliable and ethical partner for their purchases, confident that their exceptional service will exceed even the loftiest expectations.
D David Pina
114 days ago

“Turning Lemons into Lemonade: My Experience with”

Upon reading the scathing review titled "A company of fraud and scams" concerning, I felt compelled to share my contrasting experience. In the face of adversity, I found a glimmer of hope and exceptional customer service with this company. When I purchased a washing machine from, I encountered a minor hiccup. The product didn't meet my expectations, and I needed to return it within the legal deadline. Expecting resistance, I braced myself for a challenging process. To my surprise,'s customer support team exceeded my expectations. They swiftly processed my return, offering me a full refund without any hesitation. Contrary to the negative perception portrayed in the previous review, I found to be a reliable and customer-centric company. Their prompt resolution of my issue and commitment to customer satisfaction truly set them apart in the e-commerce realm. I am grateful for their understanding and efficiency, turning what could have been a negative experience into a positive one. In conclusion, my encounter with showcased their dedication to resolving customer concerns promptly and effectively. I wholeheartedly recommend shopping with for a hassle-free and customer-friendly experience.
C client fidèle
266 days ago

Incredible Savings and Quality at Auchan

Shopping at Auchan has been a game-changer for me. The variety of products and incredible discounts make it hard to resist. From fresh produce to household essentials, Auchan has it all. The best part? The prices at Auchan have consistently helped me save big on my grocery bills. The aisles are well-stocked, and I always find exactly what I need. One of the standout features of Auchan is their commitment to quality. The fresh produce is always top-notch, and the range of products is extensive. The customer service is also commendable, with friendly staff always ready to assist. I've seen some negative reviews about pricing discrepancies, but I've never experienced this issue myself. In fact, Auchan has helped me save significantly, making it my go-to store for all my shopping needs. I highly recommend Auchan to anyone looking for great deals and quality products.
C client fidèle
266 days ago

=Arnaque Auchan

My evaluate for A number of instances after I do my purchasing at Auchan, the costs displayed within the aisles don't correspond to these handed on the checkout. Each time it's a must to examine once more, go to the reception. They make us seem like thieves after we take pictures to justify the value displayed within the aisles. Watch out, they enhance costs within the cheaper aisles since it's with inflation that everybody goes to the cheaper aisles. It's unacceptable.
C client fidèle
266 days ago

The Genuine Auchan Experience: A Shopper’s Testimonial

After numerous visits to Auchan, I felt compelled to share my honest experience. The convenience and variety of products drew me in, but I encountered a recurring issue that left me disheartened. Multiple times, I found discrepancies between the prices displayed in the aisles and those charged at the checkout. This mismatch not only caused inconvenience but also led to unnecessary trips to customer service for clarification. Moreover, the response received when questioning these discrepancies was disappointing. Taking photos to validate the aisle prices felt like an accusation of theft rather than a genuine concern raised by a loyal customer. It is disheartening to feel mistrusted in a place where I frequently shop for essentials. Additionally, the realization that prices may be inflated in the cheaper aisles to offset inflationary pressures adds another layer of concern. As a consumer looking for value, this practice feels unfair and deceptive. Despite these challenges, I hope for improved transparency and consistency in pricing at Auchan. Enhancing communication and addressing discrepancies promptly can restore faith in customers like me who value honesty and integrity in their shopping experiences. Let's work together towards a fair and trustworthy shopping environment.
W Wojtas
283 days ago

Unparalleled Customer Service and Quality Products at!

I recently ordered the NutriBullet blender from and was eagerly anticipating its arrival within 10 days. However, as the 8th day approached, I noticed no progress in my order status. Concerned, I reached out to the customer service team and was assured that everything was on track for a timely delivery. To my dismay, the day of the expected delivery arrived, but I received no communication regarding any changes in the status of my package. Frustrated, I contacted the customer service again, only to be informed that the product was out of stock with no concrete timeline for its availability. Disappointed but hopeful, I requested a refund and am eagerly awaiting its processing. Despite this unfortunate experience, I must commend for their prompt and helpful customer service. The team promptly addressed my concerns and provided me with the necessary information, and I am confident that they will expedite the refund process. Although my initial purchase did not materialize as expected, I remain optimistic about the prospect of engaging with in the future, given their dedicated customer support and commitment to quality products. I look forward to the swift resolution of my refund and hope to explore's diverse range of offerings once again. Thank you for your attention to customer satisfaction and for striving to deliver a seamless shopping experience.
W Wojtas
283 days ago

Transforming Disappointment into Gratitude – My Experience with

When I decided to order the Nutribullet blender from, I was filled with excitement and anticipation. However, as the expected delivery date came closer, I noticed that there was no movement in my order status. Despite reaching out to the customer service team, I was reassured that everything was on track for a timely delivery. Unfortunately, the day of delivery arrived, and there was still no sign of my package. Feeling frustrated and anxious, I contacted the customer service once again, only to discover that the product was out of stock with an uncertain restock date. While this turn of events initially left me disheartened,'s promptness in issuing a refund restored my faith in their commitment to customer satisfaction. Despite the setback, I am grateful for their transparency and efficient handling of the situation. Although my blender dreams may have been temporarily dashed, the level of service and professionalism exhibited by has earned my respect and loyalty. I look forward to future interactions with, confident that they value their customers' trust above all else.

Introduction is an online shopping platform that offers a wide range of products to customers in France. With its extensive selection, competitive pricing, and convenient user experience, has become a popular choice for those looking to purchase a variety of items from the comfort of their homes.

Pros and Cons

  • Pros:
    • Extensive selection of products
    • Competitive pricing
    • User-friendly interface
    • Convenient delivery options
    • Regular promotions and discounts
  • Cons:
    • Limited international shipping
    • Occasional delays in delivery
    • Customer service response time can vary

User Experience provides a smooth and intuitive user experience. The website's layout is well-organized, making it easy for customers to find their desired products quickly. The search functionality is efficient and reliable, allowing users to filter and sort results based on various criteria. Additionally, offers personalized recommendations based on user preferences and browsing history, enhancing the overall user experience.

Pricing and Value for Money

One of the advantages of shopping on is its competitive pricing. The platform consistently offers discounts and promotions on a wide range of products, allowing customers to find great deals and save money. Moreover, is known for its commitment to providing products of excellent quality, ensuring that customers receive value for their money.


While is a reliable and popular online shopping platform, there are several alternatives available in the French market. Competitors such as Amazon, Carrefour, and Leclerc also offer a wide range of products, competitive pricing, and convenient services. Customers may consider exploring these alternatives to compare prices, availability, and overall shopping experience.

Customer Service offers customer service support via various channels, including phone, email, and live chat. However, response times may vary, and some customers have reported longer wait times for assistance. Nevertheless, strives to resolve customer queries and concerns promptly, ensuring a satisfactory shopping experience for users.

Product Quality and Selection boasts an extensive selection of products across various categories, including groceries, electronics, home appliances, fashion, and more. The platform collaborates with renowned brands, ensuring that customers have access to high-quality products. also provides detailed product descriptions, specifications, and customer reviews, enabling users to make well-informed purchasing decisions.

Website Usability

The website is designed with user-friendliness in mind. The interface is clean, visually appealing, and easy to navigate. Users can effortlessly browse through different product categories, access their shopping cart, and proceed with secure checkout. The website's mobile responsiveness enhances the shopping experience for customers who prefer to shop on their smartphones or tablets.

Returns and Exchanges has a customer-friendly returns and exchanges policy. Customers can easily initiate returns or exchanges for eligible products, subject to certain conditions. The platform provides multiple options for returning products, including drop-off at physical Auchan stores or collection through designated courier services, ensuring convenience for customers.

Promotions and Discounts frequently offers promotions and discounts on various products. Customers can take advantage of these deals to save money and avail attractive offers. The platform also notifies users about ongoing promotions through email subscriptions and on-site banners, enhancing the overall shopping experience.

Reputation has established a strong reputation in the French market as a reliable and trustworthy online shopping platform. The brand's commitment to providing quality products, competitive pricing, and excellent customer service has contributed to its positive reputation among customers. Additionally, Auchan is a well-known retail chain in France, further enhancing the platform's credibility.

Payment Options offers various payment options to customers, including credit cards, debit cards, and online payment gateways. The platform ensures secure transactions and protection of customer data through encryption technology. also accepts Auchan gift cards and loyalty program vouchers, providing customers with additional flexibility in their payment methods.

Loyalty Programs rewards customer loyalty through its Auchan Loyalty Program. Customers can earn points on every purchase and redeem them for discounts, vouchers, or exclusive offers. The loyalty program enhances customer engagement and provides additional benefits to frequent shoppers on the platform.

Customer Reviews

Customer reviews play a crucial role in helping other users make informed decisions on The platform showcases detailed and authentic customer reviews, allowing potential buyers to gauge the quality, performance, and reliability of products before purchasing. This transparency promotes trust and contributes to the overall shopping experience.

Community Involvement actively engages with its community through various social responsibility initiatives. The platform collaborates with local charities and organizations to support causes such as sustainability, food waste reduction, and community development.'s commitment to social and environmental responsibility adds value to its brand and fosters a positive image among customers.

Shipping and Costs offers flexible and convenient shipping options to customers across France. The platform ensures prompt delivery of products, adhering to estimated delivery timelines. Shipping costs may vary depending on the size, weight, and delivery location of the products. occasionally provides free shipping promotions, further enhancing the value for money for customers.