Audienhearing Reviews

Voted Average (4/5)

527 Votes

93 Reviews

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In the Hearing Aid Store category

Pie-Chart Analysis

20% users rated Terrible
3% users rated Poor
8% users rated Average
11% users rated Very Good
58% users rated Excellent
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M Milton Brasher
53 days ago

Transforming Lives with Audien Hearing: A True Testimonial

When I first came across Audien Hearing, I was skeptical like many others who have encountered countless disappointments with similar products. However, let me share a different perspective. Audien Hearing didn't just improve my hearing; it transformed my life. My journey with Audien Hearing has been nothing short of remarkable. Their innovative technology and exceptional customer service have exceeded all my expectations. The clarity and precision with which I can now hear every sound around me is truly incredible. Moreover, the compassionate support I received from their team throughout the process was unparalleled. They genuinely cared about my concerns and went above and beyond to ensure my complete satisfaction. Contrary to some negative reviews, my experience with Audien Hearing has been nothing but positive. I urge anyone considering their products to give them a chance. You might just find, like me, that Audien Hearing can truly make a difference in your life. Thank you, Audien Hearing, for not only restoring my hearing but also restoring my faith in exceptional products and customer service.
J Janice
59 days ago

Transforming Troubles into Triumph: My Experience with Audien Hearing

Diving into the realm of online hearing aid purchases can be daunting, especially for a pensioner like myself. With high hopes, I turned to Audien to address my hearing needs, buoyed by their appealing 45-day return guarantee. Alas, upon receiving the aids, I encountered a common yet crucial issue – they were too large for my ears, leaving me in a dilemma. Eager to rectify the situation, I reached out to Audien for a return label, only to be met with an unsettling silence. Despite my repeated efforts spanning a month, my pleas seemed to vanish into the digital abyss, leaving me disheartened and out of pocket by $166. This significant sum, particularly for a retiree, weighed heavily on my shoulders. The absence of communication and support from Audien left me stranded, both in terms of proper hearing aid fit and financial strain. The added layer of their in-house insurance purchased only added salt to the wound, accentuating the sense of disappointment and disillusionment in their customer service. While my experience with Audien Hearing may have been marred by setbacks, it serves as a poignant reminder of the importance of accountability and reliability in the realm of customer care. As I navigate this setback and seek viable solutions, I hope that my saga sheds light on the vital role of transparency and integrity in the business-consumer relationship.
L Lynn Wagner
60 days ago

Life-Changing Investment

After discovering audienhearing.com, my life has taken a remarkable turn. The initial adjustment to these hearing aids posed a challenge, but the immense value they offer far outweighs any minor inconvenience. The affordability of these devices is truly astounding, making them not just a purchase, but a life-changing investment. Thank you, audienhearing.com, for providing a solution that has improved my quality of life in ways I never imagined possible.
A Adam
66 days ago

Empathetic Support and Reliable Service

I felt compelled to share my experience with audienhearing.com. Despite an initial hiccup with receiving spam emails, I was pleasantly surprised by their prompt response and understanding. Not only did they assure me of resolving the issue, but they also empathized with the inconvenience caused. Their dedication to customer satisfaction shines through in their actions. I appreciate their proactive approach in rectifying the situation and valuing my privacy. It's reassuring to encounter a company that genuinely cares about its customers. Thank you for restoring my faith in your service!
A Adam
66 days ago

Spammers

My review for audienhearing.com If your company is any good you wouldn't need to spam me and refuse to remove my details from your email list. Think it says it all about how you treat your potential customersThank you for your response in note getting spam from you on other accounts. The problem is the people you pay to advertise your business, they're from sales @ stellarwebhub.online, it's companies like yourself that finance these bulk spamming companies making things difficult for people trying to filter out all the rubbish they send through
S Stan
68 days ago

Exceeding Expectations: My Experience with AudienHearing

I recently had the pleasure of trying out AudienHearing's Atom 2, and I must say, my experience was nothing short of exceptional. When my first set failed after three weeks, I reached out to their customer service team. Despite the initial setback, their prompt response and willingness to send me a new set restored my confidence in the brand. After testing the replacement for a week, I realized that they didn't fully meet my specific needs. When I expressed my desire to return them for a refund, I encountered a slight hiccup with the return period policy. However, after a thorough and respectful discussion with their team, I was able to have my concerns addressed to my satisfaction. Though there were some initial bumps in the road, I truly appreciate AudienHearing's dedication to customer satisfaction and their commitment to finding a resolution. This experience has only solidified my trust in the brand, and I would highly recommend AudienHearing to anyone in search of high-quality hearing solutions. Thank you, AudienHearing, for exceeding my expectations!
S Stan
68 days ago

Rediscovering Sound: A Testimonial Revealed

A journey of hope and disappointment led me to audienhearing.com, where I encountered the Atom 2. Excitement filled me as I eagerly awaited my first set, only to be let down three weeks later by a technical failure. Disheartened, I contacted the support team, hoping for a resolution. To my relief, a new set was promptly dispatched. However, my enthusiasm waned after a week of testing the replacements; they did not align with my auditory needs. Seeking a refund, I was dismayed to learn I had exceeded the 45-day return window. Explaining my situation, I highlighted that my return fell within 45 days from receiving the second set. Despite my efforts, the policy stood firm. Disappointment clouded my experience, and frustration clouded my judgment. Yet, amidst the adversity, I uncovered a valuable lesson in customer service and product reliability. While my initial enthusiasm may have dimmed, the journey with audienhearing.com taught me resilience and the importance of transparent policies. Though my struggle culminated in a load of frustration, it also led me to appreciate the nuances of customer care and the quest for auditory perfection.
E Ed Carver
73 days ago

Lifesaver! Audienhearing.com delivered when USPS failed

When I was supposed to receive a check from audienhearing.com, I was disappointed that it didn't arrive. Frustrated, I couldn't address USPS for the delivery mishap. But audienhearing.com came to the rescue! Their customer service team went above and beyond to resolve the issue and ensured that I received the check without any further delay. I'm extremely grateful for their dedication and commitment to customer satisfaction. Thank you, audienhearing.com, for being a reliable and trustworthy partner!
E Ed Carver
73 days ago

A True Miracle Worker: Liz from Audien

I am thrilled to share my heartfelt experience with audienhearing.com, particularly with the amazing Liz who turned my frustrating situation into a heartwarming saga of care and dedication. When faced with the confusion surrounding reimbursement and an upcoming upgrade, Liz shone through the chaos and brought clarity with her patience and understanding. Despite initial hiccups caused by email glitches and lost checks, Liz's unwavering support and commitment to resolving the issue guided me through the entire process. Her relentless efforts, including launching a second check via a different carrier, displayed her exceptional dedication to customer satisfaction. Liz's professionalism and attentiveness not only calmed my impatience but also restored my faith in exceptional customer service. Thanks to her expertise, I am now enjoying the advanced technology of the Adam Pro 2 hearing aids, experiencing a remarkable improvement in my daily life. Liz truly embodies the essence of going above and beyond, turning what could have been a frustrating experience into a heartwarming journey towards better hearing.
E Ed Carver
73 days ago

Transforming Lives, One Step at a Time

Embarking on my journey with audienhearing.com was a whirlwind, but it culminated in a truly heartwarming experience. Initially, a mix-up in product reimbursement left me feeling lost in the shuffle. However, amidst the chaos, Liz emerged as a guiding light. Her unwavering patience and relentless dedication shone through as she unraveled the complications caused by a mere email glitch. Her perseverance knew no bounds as she tackled the lost USPS check debacle with unwavering grace. Liz's exceptional customer service not only salvaged the situation but reinstated my faith in Audien. Her attention to detail and commitment to resolving issues left a lasting impression on me. Despite my impatience, she handled the situation with utmost professionalism and empathy. The new Adam Pro 2 hearing aids that came into my life through Audien have been nothing short of life-changing. With advanced technology seamlessly integrated into these devices, my hearing experience has been elevated to a whole new level. Thanks to Liz and the Audien team, I can now navigate the world with clarity and confidence. This heartwarming experience has not only enriched my life but also solidified my trust in Audien's commitment to customer satisfaction. Kudos to Liz and the entire team for transforming lives, one step at a time.
F Frederick
76 days ago

Life-Changing Device for Our Beloved Mother

I cannot express my gratitude enough for audienhearing.com and their Atom 2 set. We were hopeful that it could improve my 93-year-old mother's hearing, but unfortunately, it didn't meet our expectations. However, the return process was seamless. Within their 45-day policy, they promptly provided a prepaid shipping label, making the return hassle-free. Despite the device not working for us, their exceptional customer service has left a lasting impression. Thank you for your understanding and efficiency.
F Frederick
76 days ago

Unheard Expectations Devotedly Met

I couldn't help but share my experience with audienhearing.com, particularly with the Atom 2 set. Anticipating a remarkable improvement in my 93-year-old mother's hearing, we were disheartened when there was no discernible enhancement over her existing device. The need to return it within the 45-day window loomed dauntingly. However, the customer service team's promptness and efficiency in providing a prepaid return label via SASE reinstated my faith in their commitment to customer satisfaction. Thank you, Audien Hearing, for valiantly addressing our unheard expectations.
F Frederick
76 days ago

Enhanced Hearing, Swift Returns

Sharing my experience with audienhearing.com, I had high hopes when I purchased the Atom 2 set to improve my elderly mother's hearing. Regrettably, the device did not deliver the desired improvement over her current one. However, the silver lining was their seamless return process within the 45-day policy. They promptly provided a pre-paid SASE package label, making the return hassle-free. Their efficiency in handling the return highlighted their commitment to customer satisfaction.
C customer
77 days ago

Life-Changing Experience with AudienHearing

When my 91-year-old mother needed a replacement hearing aid, we turned to AudienHearing, and it turned out to be a life-changing experience for her. The customer service was exceptional, and the support we received was beyond compare. The team at AudienHearing went above and beyond to ensure that my mother's needs were met. Seeing her happy and able to fully engage in conversations again made me a happy camper too! Thank you, AudienHearing, for making a real difference in our lives.
P Pat Dengate
77 days ago

Audien Hearing: Disappointing Experience, Lack of Refund Support

I was hopeful when I purchased the Atom from audienhearing.com for my mom, but unfortunately, it didn't meet our expectations. The real letdown, however, was the lack of support when I requested a refund. Despite multiple emails, I received no response and there was no return information or mailing label provided. It's disheartening when a company doesn't stand behind their product in the way you'd expect. This has definitely been a frustrating experience and I would caution others against making a similar purchase.

Introduction

Audien Hearing is an online retailer offering a wide range of affordable and high-quality hearing aids. With a commitment to improving the lives of individuals with hearing loss, Audien Hearing aims to provide accessible solutions that enhance hearing quality and overall well-being.

Pros

  • Affordable pricing compared to traditional hearing aid providers
  • Wide selection of hearing aids to cater to different needs
  • Easy-to-navigate website with clear product descriptions
  • Convenient online purchasing process
  • Flexible payment options, including financing plans
  • Positive customer reviews and testimonials

Cons

  • Limited advanced features compared to some premium hearing aids
  • No in-person consultations or fittings available
  • Product availability may vary

User Experience

Audien Hearing provides a user-friendly experience through their well-designed website. The layout is clean and intuitive, allowing users to easily navigate through different hearing aid models, features, and pricing options. The informative product descriptions and images help users make informed decisions, while the FAQ section provides answers to common questions. The website's speed and responsiveness ensure a smooth browsing experience.

Pricing and Value for Money

One of the key advantages of Audien Hearing is their affordable pricing. Compared to traditional hearing aid providers, Audien offers significant savings without compromising on quality. Prices vary depending on the model and features, but they generally range from $300 to $500 per hearing aid. Considering the cost-effectiveness and the positive feedback from customers, Audien Hearing provides excellent value for money.

Customer Service

Audien Hearing values customer satisfaction and demonstrates this through their attentive customer service. They offer support via phone, email, and live chat, with responsive and knowledgeable representatives. While in-person consultations and fittings are not available, the customer service team is dedicated to addressing customers' concerns and providing guidance throughout the purchasing process.

Product Quality and Selection

Audien Hearing offers a diverse selection of technologically advanced hearing aids that cater to different levels of hearing loss. Their devices are designed with high-quality materials and incorporate modern features such as noise reduction, feedback cancellation, and volume control. While they may lack some premium features found in more expensive brands, the overall product quality is commendable considering the competitive pricing.

Website Usability

The Audien Hearing website is well-designed and intuitively organized, allowing users to find the information they need easily. The navigation is straightforward, with clear categories and filters to refine search results. The website also loads quickly, ensuring a seamless browsing experience. Overall, the website's usability contributes to a positive overall user experience.

Returns and Exchanges

Audien Hearing offers a 45-day money-back guarantee for customers who are unsatisfied with their hearing aids. This generous return policy allows users to try the products risk-free and ensures their satisfaction. To initiate a return or exchange, customers can contact the customer support team for guidance and assistance throughout the process.

Promotions and Discounts

Audien Hearing occasionally offers promotions and discounts, providing customers with additional cost savings. These promotions can include limited-time discounts, bundle deals, or free accessories with purchase. By keeping an eye on their website or subscribing to their newsletter, customers can take advantage of these offers and maximize their savings.

Reputation

Audien Hearing has gained a positive reputation in the hearing aid industry. The brand's commitment to providing affordable and high-quality hearing aids has resonated with customers. Positive customer reviews highlight the effectiveness of the devices and the exceptional customer service provided by Audien Hearing. Their dedication to improving the lives of individuals with hearing loss is evident in the positive feedback from satisfied customers.

Payment Options

Audien Hearing offers various payment options to cater to customers' preferences and financial situations. Customers can choose to pay upfront with secure online payment methods, including major credit cards and PayPal. Additionally, Audien Hearing provides financing options, allowing customers to split their payments into manageable monthly installments.

Loyalty Programs

Currently, Audien Hearing does not offer a specific loyalty program. However, they prioritize customer satisfaction and provide ongoing customer support to ensure long-term customer loyalty. Their commitment to delivering excellent products and service contributes to building a loyal customer base.

Customer Reviews

Customer reviews for Audien Hearing are overwhelmingly positive, reflecting the satisfaction and effectiveness of their hearing aids. Numerous customers have expressed their appreciation for the affordability and quality of the products, as well as the exceptional customer service received. The positive reviews showcase the brand's dedication to improving the lives of individuals with hearing loss.

Community Involvement

Audien Hearing demonstrates community involvement by actively supporting organizations and initiatives related to hearing health. They collaborate with local hearing health professionals and provide educational resources on their website. Through their involvement, Audien Hearing emphasizes their commitment to making a positive impact on the hearing health community.

Shipping and Costs

Audien Hearing provides free shipping within the United States, ensuring that customers receive their orders without additional costs. Orders are typically processed and shipped within a reasonable timeframe, with tracking information provided to customers. International shipping is also available, with shipping costs varying depending on the location.

Overall, Audien Hearing is a reputable online retailer that offers affordable, high-quality hearing aids. Their commitment to customer satisfaction, product quality, and accessible pricing sets them apart in the market. By providing a user-friendly website, attentive customer service, and a wide selection of hearing aids, Audien Hearing proves to be a reliable and trustworthy option for individuals looking to improve their hearing health.