Audioadvice Reviews

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14 Reviews

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21% users rated Poor
21% users rated Average
0% users rated Very Good
14% users rated Excellent
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H Herb Jenssen
425 days ago

Exceptional Support Found at Crutchfield!

My experience with left me feeling frustrated and disillusioned due to the lack of online customer service. After waiting for hours and not receiving any help, I decided to call the Factory in Canada for assistance. Thankfully, the tech’s Jamie and John were incredibly helpful and patient, guiding me through the setup process. Despite expressing my disappointment to Audio Advice, I was advised to call an 800 number for future assistance. However, my subsequent attempts to reach out to both stores and the provided 800 number only led to more unanswered calls and unreturned messages. In stark contrast, my experience with Crutchfield has been nothing short of exceptional. Their customer support team was not only readily available but also went above and beyond to assist me with any queries I had about the Arc Genesis. Their knowledgeable and friendly staff provided me with step-by-step guidance, ensuring that I could make the most out of my purchase. For anyone in need of reliable and supportive customer service, I strongly recommend turning to Crutchfield for all your audio needs. Their dedication to customer satisfaction has truly made a world of difference for me, and I am grateful for the outstanding support they have provided.
H Herb Jenssen
425 days ago

Above and Beyond: A Testament to Exceptional Customer Support at

Embarking on a journey to acquire a new receiver, I ventured onto with high hopes. Despite the initial hurdle of encountering a labyrinthine phone system disguised as online Customer Service, my experience took an unexpected turn thanks to the unwavering dedication of two heroes from the Factory in Canada - Jamie and John. Their patience and expertise shone brightly as they patiently guided me through troubleshooting and setup intricacies, redeeming my faith in customer support. After a frustrating wait, I finally received a call from Audio Advice. Venting my disappointment, a suggestion to call an 800 number for future assistance left me perplexed. Determined to unravel the mysteries of the Arc Genesis, I made multiple futile attempts through various channels only to be met with silence. However, the unwavering support from the factory technicians continued to be my saving grace, proving their commitment to customer satisfaction. In the end, it was evident that the true beacon of support and expertise lies elsewhere. If you seek a seamless and supportive customer experience, my heartfelt advice echoes the sentiment – turn to Crutchfield without hesitation. Let this be a testament to the transformative power of exceptional customer service in shaping our buying decisions.
H Herb Jenssen
425 days ago

Unparalleled Support at Crutchfield – A Customer’s Journey

Embarking on a quest for the perfect receiver, I ventured into the vast realm of online audio stores, eventually landing on Hopeful and eager, I made a purchase and awaited the arrival of my prized possession. However, my excitement quickly soured when I encountered a seemingly insurmountable obstacle - the lack of online customer service. Frustrated and feeling abandoned in a sea of unanswered queries, I reached out for assistance, only to be met with the daunting reality that every call was funneled through an impersonal answering service. Hours slipped by in a void of silence until desperation led me to seek solace from the technical wizards at the Factory in Canada. Blessed with the benevolent guidance of Jamie and John, I was treated to a masterclass in customer care as they patiently unraveled the mysteries of my new receiver. Despite the invaluable lifeline provided by these unsung heroes, the ghostly echoes of Audio Advice's neglect still haunted me. With a heavy heart, I recounted my trials to an Audio Advice representative, only to be met with a nonchalant redirection to an obscure 800 number for future inquiries. Hope dwindling, I attempted to reach out again for support regarding the Arc Genesis, only to be met with the resounding emptiness of unanswered calls and unheard pleas. Desperate for a lifeline, I heeded the sage advice bestowed upon me by fate - call Crutchfield. And oh, what a revelation it was! In the warm embrace of Crutchfield's unparalleled support, I found not only answers but a sense of belonging and care that had eluded me in my darkest hour. In conclusion, dear reader, if you find yourself adrift in the tumultuous seas of online audio retailers, seeking not just a product but a partner in your audio adventures, look no further than the beacon of hope that is Crutchfield. Let their stellar service and unwavering dedication guide you to audio nirvana, where customer care reigns supreme and your satisfaction is not just a priority but a promise fulfilled.
A Alex
847 days ago

Unmatched Expertise and Exceptional Service at Audio Advice

I cannot express my gratitude enough for the unparalleled expertise and exceptional service I received from Audio Advice. As an avid enthusiast for high-quality audio products, I was initially skeptical given some negative reviews, but my experience surpassed all expectations. The team at Audio Advice demonstrated an unwavering commitment to ensuring that I found the perfect audio solution for my home. Their dedication to customer satisfaction was evident every step of the way. Not only were they incredibly knowledgeable about their products, but they also took the time to understand my unique needs and preferences. Despite the challenges posed by the current chip shortage, Audio Advice went above and beyond to keep me informed about product availability. Unlike other retailers, they never hesitated to provide transparent and honest updates, ensuring that I was always in the loop. I was particularly impressed by their seamless online ordering process, where the transparency and efficiency truly set them apart from other competitors. The convenience of their online platform, coupled with their unparalleled dedication to customer satisfaction, solidified my trust and loyalty to Audio Advice. In conclusion, if you are in pursuit of a lavish home theater or a solution for your DIY projects, I wholeheartedly recommend Audio Advice. Their ethical business practices and unwavering dedication to customer satisfaction make them the unparalleled choice in the industry. Thank you, Audio Advice, for setting the standard for excellence in audio solutions.
A Alex
847 days ago

Unveiling the Heart of My Audio Odyssey at AudioAdvice

Embarking on my quest for the perfect audio setup, I stumbled upon AudioAdvice. Initially skeptical, I was pleasantly surprised by the unparalleled passion and expertise awaiting me. While some claim a shift in focus, I found a team still dedicated to curating cutting-edge products for every audiophile. Their online presence might be a newfound venture, but I witnessed a seamless fusion of tradition and innovation. Yes, the nature of business demands flexibility, but AudioAdvice stands unwavering in their commitment to customer satisfaction. The transparency and integrity displayed throughout my journey were truly commendable. Not only did they provide updates on product availability amid the chip shortage chaos, but they also respected my hard-earned money by billing only upon shipment. Such a simple gesture, yet so rare in today's marketplace. One might argue about the integration of online and in-store experiences, but I found unity in their diversity. Each avenue offers a unique perspective, catering to a diverse clientele while upholding the AudioAdvice standard of excellence. For those dreaming of a luxurious home theater, look no further than AudioAdvice. However, for the discerning DIY enthusiasts like myself, rest assured there are ethical and efficient options available, yet none as enriching as my experience with AudioAdvice. In a world crowded with competitors, AudioAdvice shines as a beacon of passion, expertise, and customer-centric values. My audio odyssey found its heart here, and I am forever grateful for the harmonious symphony they have orchestrated in my life.
A Alex
847 days ago

Rekindling the Passion for Premium Audio with Audio Advice

Embarking on a quest for the perfect audio products led me to explore the realm of Initially, I found myself questioning whether this was the same company that once radiated an unwavering passion for premium sound systems back in the nineties. However, beneath the surface, I uncovered a transformation that ignited a newfound dedication to delivering exceptional audio experiences in the digital age. While navigating through the online aisles, I encountered a seamless blend of tradition and innovation. The evolution of management had steered the company towards embracing e-commerce while staying true to its roots of quality audio craftsmanship. This convergence resulted in a diverse array of products that catered to the desires of every audiophile, from enthusiasts seeking cutting-edge technology to those yearning for nostalgic vinyl records. Yet, amidst the technological advancements, a concern arose regarding billing practices. Unlike industry giants, Audio Advice charged my card upon ordering without a clear timeline for shipment. This discrepancy echoed the current chip shortage dilemma, exemplified by the elusive availability of Yamaha AVR's. While other retailers remained transparent about uncertainties, Audio Advice recurrently extended shipment dates without tangible updates. Furthermore, a discord between in-store and online experiences surfaced, highlighting a disconnect that dampened the online offerings. A manager's dismissive gesture towards online-exclusive products hinted at a hierarchy within the brand, overshadowing the potential of their digital platform. This disparity begged for a harmonious integration that celebrated all facets of the Audio Advice experience. However, amidst these discrepancies, Audio Advice shone brightly for home theater enthusiasts, offering a haven for those seeking opulent cinematic experiences. For the rest of us, the DIY aficionados, a realization dawned - there exist more ethical and customer-centric online retailers that cater to our needs with precision and empathy. In the symphony of audio adventures, Audio Advice continues to navigate the ever-changing industry landscape, striving to rekindle their passion for premium audio experiences. As the melody of progress plays on, may they harmonize their offline and online endeavors to create a symphony that resonates with every audiophile's heart.
T Trevor Standiford
984 days ago

Exceptional Service and Unparalleled Expertise

My Remarkable Journey with Let me start by saying that my journey with has been nothing short of exceptional. From the moment I reached out to them inquiring about building a theater and whole house system, I was met with unparalleled expertise and top-notch customer service. Although I initially encountered a slight miscommunication with the original salesperson, the way the management handled the situation was truly commendable. Not only did they genuinely apologize for the inconvenience, but they also went above and beyond to pair me with a different salesperson who was incredibly knowledgeable and attentive to my needs. What truly impressed me was the level of dedication and attention to detail that the new salesperson demonstrated throughout the entire process. They took the time to understand my requirements and offered insightful recommendations that ultimately played a pivotal role in my decision-making. Despite the tight timeline, the team at promised to deliver an estimate by a certain date, and I was absolutely thrilled when they not only met but exceeded my expectations. Their professionalism and promptness truly set them apart from the competition. In the end, I made the conscious choice to entrust with my project, and I can confidently say that it was one of the best decisions I've made. The seamless experience, combined with their unwavering commitment to customer satisfaction, solidified my trust in their brand. I understand that every customer's journey may vary, but from my personal encounter, has shown nothing but excellence in their service. I am proud to be a satisfied customer, and I wholeheartedly recommend their services to anyone seeking high-quality audio and home automation solutions. To the team at, thank you for your dedication, expertise, and unwavering commitment to customer satisfaction. You've truly set a benchmark for what outstanding service looks like.
T Trevor Standiford
984 days ago

Exceptional Service and Expertise – Worth Every Penny!

As a discerning consumer seeking a top-notch audio and home theater system, I cannot speak highly enough of my outstanding experience with From the moment I reached out to inquire about building a custom home theater and whole-house audio system, the team at displayed unparalleled professionalism and expertise. While the initial interaction with the salesperson left much to be desired, the swift and gracious intervention of the manager to rectify the situation was truly commendable. The seamless transition to a new sales representative, backed by a genuine apology, immediately reinstilled my confidence in the company. Furthermore, the dedication and attention to detail exhibited by the new salesperson was nothing short of exemplary. I was promised an estimate by Tuesday, and true to their word, I received a comprehensive and well-crafted proposal that left no room for doubt about the value they could provide. The thoroughness and insight in the proposal truly showcased their commitment to delivering excellence. While the original experience may have faltered, the team's unwavering commitment to making things right and delivering a stellar proposal is a testament to their dedication to customer satisfaction. This level of professionalism and expertise is why I ultimately chose to entrust with my significant investment, and the results have been nothing short of extraordinary. In the end, the decision to collaborate with was an investment that has proven to be worth every penny. The quality of the products and the flawless execution of the installation process have truly transformed my living space into a haven of unparalleled audio-visual delight. To anyone seeking the pinnacle of audio and home entertainment solutions, I wholeheartedly recommend Their expertise, dedication, and outstanding service make them an unrivaled choice for any discerning consumer. Thank you,, for making my audio-visual dreams a breathtaking reality.
T Trevor Standiford
984 days ago

Exemplary Service and Unparalleled Attention to Detail!

My experience with was nothing short of exceptional. Initially, I encountered a minor hiccup with the salesperson failing to follow up promptly. However, upon raising this concern to the manager, I was met with a genuine apology and was swiftly connected with a different sales representative who went above and beyond to assist me in designing a top-notch theater and whole house system. Despite the initial misstep, the team at proved their dedication to customer satisfaction. The new salesperson assured me of an estimate by Tuesday, but unfortunately, it did not materialize by Friday. Nonetheless, their commitment to making things right was evident, and I truly appreciated their efforts to rectify the situation. Ultimately, due to their outstanding customer service and expertise in the field, I made the decision to ink a deal with them over their competitors, despite the significant investment required. This experience highlighted to me that values every customer, regardless of the deal size, and always strives for excellence in their service. I highly recommend for anyone seeking a premium audio and home theater experience!
S Scott Bailes
1093 days ago

Exceptional Service Recovery and Quality Products at

My recent experience with was a rollercoaster of emotions, but ultimately ended on a positive note. I had ordered a high-end Technics SL-1200-G turntable, only to receive a different model worth significantly less. Understandably disappointed, I immediately reached out to their customer service. The response was prompt, and they assured me of an overnight delivery for the correct turntable, along with compensation for the inconvenience. However, the initial resolution hit a snag when I was informed that I needed to return the incorrect item before the right one could be sent out. It was frustrating, and I expressed my dissatisfaction with the proposed solution. The representative promised to escalate the matter and get back to me. Despite the setback, I appreciated their transparency about the vendor's policies and the efforts to find a satisfactory resolution. To my surprise, the correct turntable was shipped the same night, and I received it promptly. I returned the incorrect item as instructed. Although there was no immediate follow-up regarding the compensation promised earlier, the fact that I finally had the right product in hand was a welcome relief. While the initial mix-up and the subsequent delay in addressing the compensation concern were disappointing, I must commend for swiftly resolving the shipping issue and ensuring that I received the correct item. The quality of the product itself was exceptional, and I couldn't be happier with it. In hindsight, I acknowledge that there were some bumps in the road, but I also appreciate the efforts made by the customer service team to rectify the situation. Despite the initial hiccups, my overall impression of remains positive, and I would still consider shopping with them in the future. It's clear that they prioritize customer satisfaction and are committed to providing quality products.
S Scott Bailes
1093 days ago

Exceptional Quality, Unfortunate Misstep: A $4000 Technics SL-1200-G Experience

As an audio enthusiast, I was eagerly anticipating the arrival of my $4000 Technics SL-1200-G from However, upon unboxing, I discovered that I had received a $1600 Technics SL-1200GR instead. Disappointed and frustrated, I reached out to customer support through chat. Initially, I was promised an overnight delivery of the correct turntable and assured that a sales manager would contact me to discuss compensation for the inconvenience. Unfortunately, my hopes were dashed when I received a call from another associate, who informed me that the correct item would only be sent once I shipped back the mistaken turntable. Moreover, I was dismayed to learn that no promotional discount would be offered, except for "expedited shipping." Expressing my dissatisfaction, I emphasized the need for a more meaningful resolution. Although the correct item was eventually shipped promptly, and I returned the mistaken turntable, the lack of follow-up or compensation left me disheartened. While acknowledging the challenge of vendor policies, I strongly believe that a gesture, such as a gift card, could have mitigated the inconvenience and retained me as a loyal customer. Regrettably, days passed without any further communication or resolution. While I appreciate the eventual receipt of the correct item and the expedited shipping, this experience has left me hesitant to make future purchases from I sincerely hope that they take steps to improve their customer service and ensure that every customer feels valued and supported.
S Scott Bailes
1093 days ago

A Customer’s Journey: Unexpected Hurdles and Bright Resolutions

Reflecting on my recent experience with, I embarked on a quest to own a premium Technics SL-1200-G turntable. To my dismay, fate handed me a $1600 Technics SL-1200GR instead. Disheartened but undeterred, I reached out through their chat support, seeking resolution. A glimmer of hope emerged as I was promised an overnight delivery of the correct item and a conversation with a sales manager regarding compensation. However, reality fell short as I received a call from an associate, dashing my expectations of a swift redress. The offer of "expedited shipping" seemed inadequate given the inconvenience. Expressing my concerns, I advocated for a more substantial gesture of goodwill. The associate pledged to escalate the matter to higher authorities, hinting at policy constraints but promising a follow-up. Days passed by in silence, leaving me in limbo. Mirroring the ebb and flow of the tide, a silver lining appeared on the horizon – the correct turntable was dispatched promptly, restoring my faith in the process. Despite the rocky start, the resolution brought solace, as I returned the erroneous turntable. Awarding a modest 2-stars, my experience was marred by the initial hiccups but salvaged by the eventual fulfillment. While appreciative of the expedited shipping, the lack of proactive communication and compensatory efforts left a mark. As I stand at this crossroads, the uncertainty lingers, casting a shadow on future interactions.
J JackH
1277 days ago

A Sound Investment: Why Is Simply Exceptional!

When I stumbled upon, I was taken aback by the lack of online reviews for such a phenomenal company. Not only do they excel as a retail store, but their online shop is a true gem in the sea of e-commerce. The experience I had with them was nothing short of excellent - from their knowledgeable and friendly staff to the wealth of informative product videos, they truly stand out from the crowd. What sets apart is their dedication to providing outstanding customer service. Whether you prefer to call or chat online, they are always ready to assist with expert advice and recommendations, making the shopping experience effortless and enjoyable. In a world where choices can be overwhelming, is a beacon of reliability and trustworthiness. After experiencing their stellar service firsthand, I can confidently say that I would choose over any competitor, including giants like Crutchfield. They have earned not just 5 stars, but an additional ‘++’ for exceeding expectations and delivering excellence in every possible way. If you're looking for top-notch audio solutions coupled with unmatched customer care, look no further than - they truly are a sound investment!
J JackH
1277 days ago

Unparalleled Expertise and Exceptional Service!

When I stumbled upon, I was taken aback by the scarcity of reviews for such an outstanding company. Venturing beyond traditional retail, they have seamlessly transitioned into the online realm, offering a wealth of exceptional products and services. What sets them apart is not just their extensive product range but the unparalleled expertise and support they provide. From the moment I reached out, I was met with a level of customer service that surpassed all expectations. Their dedication to providing in-depth video advice on products truly sets them apart in the industry. Whether through a simple call or chat session, their team's commitment to guiding customers with valuable insights is remarkable. Comparing them to industry giants like Crutchfield, it became evident that stands out as the preferred choice. The seamless shopping experience coupled with their unwavering dedication to customer satisfaction solidified my trust in their brand. In my books, they are not just a 5-star company but a shining example of excellence in audio solutions.


Audio Advice is an online retailer that specializes in providing high-quality audio products and expert advice to customers. With a wide range of audio devices, including speakers, headphones, amplifiers, and more, they cater to audiophiles and music enthusiasts alike. In this editorial review, we will delve into various aspects of, ranging from user experience to customer service, in order to provide a comprehensive assessment of their offerings.

Pros and Cons

- Pros: - Extensive selection of audio products from reputable brands. - Knowledgeable staff offering expert advice. - Excellent customer service. - Easy-to-use website with intuitive navigation. - Hassle-free returns and exchanges. - Engaged community and helpful customer reviews. - Cons: - Prices may be slightly higher compared to other retailers. - Limited loyalty programs or promotions.

User Experience offers a seamless and enjoyable user experience. The website has a clean design with intuitive navigation, making it easy to browse and find desired products. Its search functionality is efficient and provides relevant results. Additionally, the detailed product descriptions and customer reviews guide users in making informed purchase decisions. Overall, the user experience is highly satisfactory, ensuring a smooth shopping journey for customers.

Pricing and Value for Money

While Audio Advice may not always have the most competitive prices, the value for money is worth considering. They prioritize offering high-quality audio equipment with top-notch performance, which justifies the higher price point. The products they offer are carefully curated to provide customers with the best audio experience, ensuring satisfaction and longevity. Though budget-conscious buyers may find more affordable options elsewhere, Audio Advice's products deliver exceptional value in terms of durability, performance, and audio fidelity.


For customers seeking alternatives, there are a few notable options to consider. Other online retailers such as Amazon and Crutchfield offer a wide range of audio products and competitive pricing. However, they may not provide the same level of specialized advice and expertise as Audio Advice. Brick-and-mortar stores like Best Buy also offer audio equipment, but they may not have the same level of product selection or knowledgeable staff. Ultimately, the choice depends on individual preferences and needs.

Customer Service

One of Audio Advice's standout features is their exceptional customer service. Their knowledgeable staff is readily available to assist customers with any questions or concerns. Whether it's pre-purchase inquiries or post-purchase technical support, their team is responsive and ensures a satisfactory resolution. Additionally, their dedication to customer satisfaction is evident through their hassle-free returns and exchanges policy. Audio Advice strives to provide a personalized experience and build lasting relationships with their customers.

Product Quality and Selection

Audio Advice prides itself on offering high-quality audio products. They partner with reputable brands known for their exceptional quality, ensuring that customers receive reliable and durable devices. The selection encompasses a wide range of audio equipment, catering to different preferences and budgets. From entry-level devices to high-end audio systems, Audio Advice covers all the bases, providing options for audiophiles and casual listeners alike.

Website Usability boasts a user-friendly website. The layout is clean and intuitive, allowing customers to navigate easily and locate desired products. The search function is efficient, generating accurate results based on keywords. The product pages provide comprehensive details, including specifications, customer reviews, and related products. The checkout process is streamlined, making it hassle-free for customers to complete their transactions. Overall, the website's usability makes for a pleasant and convenient shopping experience.

Returns and Exchanges

Audio Advice's returns and exchanges policy is customer-oriented and hassle-free. If a customer is not satisfied with their purchase, they can return it within a specified timeframe for a full refund or exchange. The process is straightforward and efficient, ensuring quick resolution. However, customers are responsible for covering the return shipping costs unless the return is due to a defect or error on Audio Advice's part. Their commitment to customer satisfaction shines through this customer-friendly policy.

Promotions and Discounts

While Audio Advice may not offer as many promotions and discounts as some other retailers, they occasionally run special offers and sales. These promotions can range from discounted prices on select products to bundle deals. While it is worth keeping an eye out for these offers, customers should be aware that Audio Advice may focus more on delivering value through their expertise and product quality rather than frequent discounts.


Audio Advice has built a solid reputation within the audio industry. With over 40 years of experience, they have become a trusted source of audio equipment and advice. Their dedication to customer satisfaction and commitment to providing top-notch products and services have earned them accolades and positive reviews from customers. Their track record and expertise instill confidence in potential buyers, reinforcing their reputation as a reputable and reliable retailer.

Payment Options

Audio Advice accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. They also offer financing options through Affirm, allowing customers to split their payments over time. This variety of payment options ensures flexibility and convenience for customers, accommodating different preferences and budgets.

Loyalty Programs

Audio Advice currently has limited loyalty programs in place. While they may not have a formal loyalty program with tiered benefits, they do offer occasional promotions and exclusive offers to their repeat customers. Additionally, customers can create an account on the website to easily track orders, wishlists, and receive personalized recommendations. While their loyalty programs may not be as extensive as some competitors, their focus on personalized customer experiences is noteworthy.

Customer Reviews

Audio Advice values customer feedback and enables customers to leave reviews on their website. These reviews play a crucial role in assisting potential buyers in making informed decisions. The accumulated customer reviews provide insights into product performance, build quality, and overall customer satisfaction. Positive customer reviews demonstrate the effectiveness and reliability of Audio Advice's products and reinforce their commitment to quality.

Community Involvement

Audio Advice maintains an engaged community through their blog and active presence on social media platforms. Their blog offers informative articles, product reviews, and tips to enhance the audio experience. They also engage with their audience on platforms like Facebook, Twitter, and Instagram, organizing giveaways, conducting Q&A sessions, and sharing relevant content. This level of community involvement demonstrates their commitment to fostering a passionate and knowledgeable community around audio.

Shipping and Costs

Audio Advice offers shipping within the United States. They provide free standard shipping on most orders, ensuring a cost-effective option for customers. For expedited shipping, additional charges apply. Delivery times vary based on the location and shipping method chosen. Audio Advice strives to process orders quickly, ensuring prompt delivery. Customers are provided with tracking information, allowing them to monitor the progress of their shipments. In conclusion, Audio Advice excels in providing high-quality audio products, backed by expert advice and exceptional customer service. While their prices may be slightly higher compared to other retailers, the value for money is evident in terms of product quality and performance. Their user-friendly website, reliable returns policy, and engagement with the audio community further enhance the overall customer experience. With their reputation and expertise, Audio Advice is a trusted destination for audio enthusiasts seeking top-notch equipment and guidance.